HP PS988AV Especificações

HP 400 WorkstationMaintenance and Service Guide

Customer Advisories, Customer and Security Bulletins, and CustomerNotices ...

Installing a DIMMTo install the DIMM:1. Disconnect power from the workstation (see Predisassembly procedures on page 66).2. Remove the side access pan

4. Align the DIMM connector key with the DIMM socket key, and then seat the DIMM firmly in thesocket as shown in the following figure.CAUTION: DIMMs

Expansion card slot identificationNOTE: Read Warnings and cautions on page 59 before servicing this component.This section identifies and describes wo

Card configuration restrictions for power suppliesCAUTION: To prevent damage, the overall power consumption of the workstation (including I/O cards,CP

Choosing an expansion card slotWhenever possible, use the following tips to help you select the proper slot for an expansion card:●Insert the primary

Expansion cardNOTE: Read Warnings and cautions on page 59 before servicing this component.PCIe I/O slots can support other PCIe cards with less bus ba

3. Remove the expansion card support (if installed) by removing the two screws and lifting up on thesupport.Figure 5-24 Removing expansion card suppo

Installing an expansion cardVisit http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation,how much memory each

BatteryNOTE: Read Warnings and cautions on page 59 before servicing this component.This section describes how to remove and install the battery.The ba

Hard disk driveNOTE: Read Warnings and cautions on page 59 before servicing this component.This section provides information to successfully remove an

SAS RAID 1E configuration ... 1538 Configuring password sec

●With additional HDDs installed, the workstation boot sequence can be modified so that theworkstation boots from one of the additional drives. Boot se

4. If installing a SAS drive, attach a SAS-to-SATA cable adapter to the connector on the SAS harddrive as shown in the following figure.NOTE: SAS Driv

7. Replace all components that were removed in preparation for component installation.100 Chapter 5 Replacing components ENWW

CPU heatsinkNOTE: Read Warnings and cautions on page 59 before servicing this component.This section describes how to remove and install a CPU heatsin

5. Disconnect the CPU heatsink fan cable from the system board as shown in the following figure.Figure 5-32 Disconnecting the heatsink fan cable6.

6. Tighten all screws partially so the CPU heatsink remains level.7. Tighten each set of diagonally opposed screws a little at a time to 6 in.-lbs. of

CPUNOTE: Read Warnings and cautions on page 59 before servicing this component.This section describes how to remove and install a CPU.Removing a CPUTo

Installing a CPUNOTE: HP recommends that you do not swap processors (CPUs) from one system board to another.To install a CPU:1. Disconnect power from

System boardNOTE: Read Warnings and cautions on page 59 before servicing this component.This section describes replacing the system board.Removing the

Product recyclingHP encourages customers to recycle used electronic hardware, HP original print cartridges, andrechargeable batteries.For information

xii ENWW

6 Diagnostics and troubleshootingThis chapter describes the tools available for diagnosing and troubleshooting system issues, andincludes these topics

Calling technical supportAt times you might encounter an issue that requires technical support. When you call technical support:●Have the workstation

Each HP Workstation has two unique serial number labels and a Certificate of Authentication (COA)label 2 as shown in the figure below.Figure 6-1 Wo

Diagnosis guidelinesIf you encounter a problem with the workstation, monitor, or software, the following sections provide alist of general suggestions

Diagnosis during operation●Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that willhelp you diagnose the

Troubleshooting checklistBefore running diagnostic utilities, use the following checklist to find possible solutions for workstationor software proble

HP troubleshooting resources and toolsThis section provides information on the HP Help and Support Center, E-support, and Helpful Hints fortroubleshoo

Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submita support ticket, Active Chat collects informatio

During operation●Look for blinking LEDs on the front of the workstation. The blinking lights are error codes that willhelp you diagnose the problem. R

Solving minor problemsTable 6-1 Minor problemsProblem Cause Possible SolutionWorkstation appears frozenand does not shut down whenthe power button is

1 Product overviewThis chapter presents an overview of the hardware components of the workstation. It includes thesetopics:TopicsProduct features on p

Problem Cause Possible SolutionWorkstation powered offautomatically and the PowerLED flashes red 2 times (onceevery second), followed by a 2-second pa

Solving power supply problemsThis section presents power supply troubleshooting scenarios.Testing power supplyBefore replacing the power supply, use t

Problem Cause Solutionc. Replace the device causing the failured. Continue adding devices one at a time to verifythat all devices are functioning.2. V

Problem Cause SolutionCannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need tospecify diskette capacity.For

Problem Cause SolutionDrive not found (identified).Improper cable connection On workstations with discreet data and power cables,ensure that the data

Solving display problemsTable 6-5 Display problemsProblem Cause SolutionBlank screen (no video). The cable connections are notcorrect.Verify the cabl

Problem Cause SolutionBlurry video or requestedresolution cannot be set.If the graphics controller wasupgraded, the correct videodrivers might not be

Solving audio problemsTable 6-6 Audio problemsProblem Cause SolutionSound does not come out of thespeaker or headphones.Software volume control istur

Solving printer problemsTable 6-7 Printer problemsProblem Cause SolutionPrinter does not print. Printer is not turned on andonline.Turn the printer o

◦Launches DST Smart tests for both SATA and SAS drives◦Many other tests and diagnostics●Warranty Code output – A unique warranty code is generated for

The following figure shows the typical workstation system board block diagram.Figure 1-1 System board block diagramNOTE: The x1, x4, x8, and x16 desi

8. After the .iso file is downloaded, use CD-ROM burning software to copy the .iso file to an opticalmedium or USB flash drive.9. When the CD or USB f

The View Levels include:●Overview — shows high level summary of the system hardware. This is the default view level.●Summary — gives limited configura

Test tabThe Test tab lists all available diagnostics. The lists have been tailored according to your systemconfiguration. Individual test may be selec

5. Click the Start Test button to start the testing. The Status tab, which allows you to monitor theprogress of the tests, is automatically displayed

Status tabThe Status tab shows the overall progress and status of the test scenario as well as the progress andstatus of each test. The color coded st

●The Recommended Repair will give a recommended action that should be performed to resolvethe failed hardware.●The Warranty ID is a unique error code

Saving and printing information in HP Vision Field DiagnosticsYou can save the information displayed in the HP Vision Field Diagnostics Survey, Histor

Table 6-8 Diagnostic lights and audible codesActivity Possible cause Recommended actionBlue Power LED* on. Nobeeps.Workstation on.N/ABlue Power LED*

Activity Possible cause Recommended actionRed Power LED blinks fourtimes, once every second,followed by a two-secondpause. Four beeps.Power failure (p

Activity Possible cause Recommended actionRed Power LED blinks eighttimes, once every second,followed by a two-secondpause. Eight beeps.Invalid ROM ba

Expansion card slotsThe workstation implements one Intel X58 I/O chip to provide a total of six high-performance graphicsand I/O slots. In addition to

LED color definitionsThe following table describes what each LED light on the workstation front panel signifies.Table 6-9 LED color definitionsLED st

POST error messagesThe Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when theworkstation is powered on.Audible and

Screen message Probable cause Recommended action164—Memory Size Error Memory configuration is incorrect. 1. Run the Computer Setup (F10) Utility or th

Screen message Probable cause Recommended action214—DIMM ConfigurationWarningDIMMs are not installed correctly (notpaired correctly).See the service l

Screen message Probable cause Recommended action515—CPU OvertempoccurredInsufficient processor cooling orprocessor defect.1. If necessary, add a heats

Screen message Probable cause Recommended action919—Multi-Bay Riser NotConnectedMulti-Bay riser mechanism is missingor is not connected.1. Replace or

Screen message Probable cause Recommended action1803—Processor feature setis insufficient for currentsystem settingsProcessor feature set is insuffici

7 Configuring RAID devicesThis chapter describes how to configure SAS and SATA RAID devices, and includes these topics:TopicsMaximum hard drive config

Configuring SATA RAID devicesThis section describes how to use the Intel Matrix Storage Manager option ROM Configuration utility toset up and manage S

Configuring system BIOSConfigure the system BIOS to enable embedded SATA RAID functionality.1. To enter the system BIOS setup, press F10.2. Use the ar

Workstation componentsThis section describes workstation components, including front and rear panel components.For complete and current information on

Creating RAID volumesTo create RAID volumes, use the Intel Matrix Storage Manager option ROM Configuration utility.1. To enter the Intel Matrix Storag

Deleting RAID volumesUse the LSI Logic Corporation Configuration Utility to delete SAS RAID volumes.1. Start the LSI Corporation Configuration Utility

Configuring SAS RAID devicesSupported configurationsThe following RAID configurations are supported on this workstation:NOTE: This section does not a

SAS RAID 0 configurationUse the following procedure to configure an Integrated Striped (IS) volume with the BIOS-basedconfiguration utility. The proce

SAS RAID 1 configurationUse the following procedure to configure an Integrated Mirroring (IM) volume with the BIOS-basedconfiguration utility. The pro

SAS RAID 1E configurationUse the following procedure to configure an Integrated Mirroring Extended (IME) volume with the BIOS-based configuration util

8 Configuring password security andresetting CMOSThis chapter describes how to configure password security and to reset CMOS, and includes thesetopics

Preparing to configure passwordsThe Computer Setup (F10) Utility enables you to create setup and power-on passwords.There are three possibilities for

Resetting the password jumperUse the following procedure to disable the power-on or setup password features and clear the power-on and setup passwords

CAUTION: When the workstation is plugged in, the power supply has voltage applied to the systemboard, even when the workstation is powered off. Failur

Front panel componentsThe following figure shows the front panel of a typical workstation configuration.Figure 1-3 Front panelTable 1-2 Front panel

5. Select File->Apply Defaults and Exit, and then press F10 to accept.6. Reset the workstation passwords and configuration information, such as the

A Connector pinsWorkstation keyboard Pin Signal123DataUnusedGround456+5 VDCClockUnusedWorkstation mouse Pin Signal123DataUnusedGround456+5 VDCClockUnu

Workstation USB Pin Signal1234+5 VDC- Data+ DataGroundMicrophone cable (1/8 inch) Pin Signal1 (Tip)2 (Ring)3 (Shield)AudioPowerGroundHeadphone cable (

SATA drive Pin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S3* A- P3 3.3V power P10 GroundS4 Ground P4 Ground P11 ReservedS5**

SAS driveSegment Pin BackplanereceptaclePlug andcablereceptaclesPower segmentP1V33cP2V33cP3V33c precharge cP4 GROUNDP5 GROUNDP6 GROUNDP7V5c precharge

DVI-I cablePin Signal Pin Signal1 T.M.D.S DATA 2- 16 HOT PLUG DETECT2 T.M.D.S DATA 2+ 17 T.M.D.S DATA 0-3 T.M.D.S DATA 2/4 SHIELD 18 T.M.D.S DATA 0+4

Display port4 ML_Lane 1(p) 14 GND5 GND 15 AUX CH(p)6 ML_Lane 1(n) 16 GND7 ML_Lane 2(p) 17 AUX CH(n)8 GND 18 Hot Plug Detect9 ML_Lane 2(n) 19 DP_PWR Re

CPU power cable, P3 Pin Color Signal1 BLK GND2 BLK GND3 WHT 12V CPU4 WHT 12V CPUCAUTION: Ensure that you can differentiate between which power cableco

Internal USB 1 2x5 Pin SignalCAUTION: Possible equipment damage.The 2x5 connector can be mated to eithera wide 2x5 option cable connector or anarrow 1

Workstation CPU fan Pin Signal1 GND2 +12V3 TACH14 PWM5TACH2Workstation FDD Pin Signal Pin Signal1 Ground 18 FLP_DIR#2 FLP_LOWDEN# 19 Ground3 Tach 20 F

Rear panel componentsThe following figure shows the rear panel of a typical workstation configuration.Figure 1-4 Rear panelNOTE: The rear panel conne

Workstation internal serial Pin Signal Pin Signal1 DTR1# 9 +5V2 RXD1 10 +3.3V AUX3 CTS1# 11 RTS1#4 DSR1# 12 COM DETECT5 TXD1 13 DCD21#6 RI# 14 -12V7 G

B System board designatorsThis appendix describes the system board designators for this workstation. PENDINGDesignator Silk screen ComponentMTG1-MTG10

Designator Silk screen ComponentP66 - P67 P66 - P67SATA4 - SATA5SATA ConnectorsP70 P70 CPU0 FAN Primary CPU fan headerP93 P93 FRNTFAN Front fan header

C Routine CareGeneral cleaning safety precautions●Never use solvents or flammable solutions to clean the workstation.●Never immerse any component in w

●Clean under a key with a swab moistened with isopropyl alcohol and squeezed out. Be careful notto wipe away lubricants necessary for proper key funct

D Locating HP resourcesThis section provides information on the following HP resources for your workstation:TopicsProduct information on page 174●HP C

Product informationTable D-1 Product informationTopic LocationHP Cool Tools Most HP Microsoft Windows workstations are preloadedwith additional softw

Product supportTable D-2 Product supportTopic LocationAdditional information For online access to technical support information and tools,visit http:

Product documentationTable D-3 Product documentationTopic LocationHP user documentation, whitepapers, and third-partydocumentationFor the latest onli

Product diagnosticsTable D-4 Product diagnosticsTopic LocationDocumentation and Diagnostics CDcontentsThe Documentation and Diagnostics CD includes:●

Workstation specificationsThis section provides workstation chassis, power supply, and environmental specifications.Physical characteristicsThe follow

Product updatesTable D-5 Product updatesTopic LocationSoftware, BIOS, and driverupdatesVerify that you have the latest drivers for your system byvisi

IndexAAppendicesConnector pins iiiSystem board designators iiiBBIOSDetermining version viUpdating viBIOS ROM viCClearing and resetting CMOS xiComputer

Service considerations viiside access panel sensor viiiside access panel solenoid viiiSlot identification ixSystem board ixWorkstation speaker viiiRes

Copyright Information© Copyright 2009 Hewlett-PackardDevelopment Company, L.P.WarrantyHewlett-Packard Company shall not be liablefor technical or edit

Power supply currentsTable 1-5 Maximum current per railVoltage rail 475W maximumcontinuous current+12 V-CPU 17.5A+12 V-B 17.5A+12 V-D 18.0AV12N 0.30A

Power supply specificationsTable 1-6 Power supply specificationsItem DescriptionPower supply 475W Wide Ranging, Active PFC and85% efficientOperating

System fans This workstation includes:●One rear system fan●One CPU heatsink fan●One power supply fanIn addition, an optional front system fan is avail

Environmental specificationsThe following table lists the environmental specifications of HP Workstations.Table 1-7 HP Workstation environmental spec

ENERGY STAR QualificationHP computers marked with the ENERGY STAR logo are compliant with the applicable U.S.Environmental Protection Agency (EPA) ENE

EUP compliance modeThis workstation provides EUP compliance mode capability.When enabled, this feature enables the workstation to shut down to the low

This feature enables the CPU to run at a higher than normal rate. When all CPU cores are not necessaryfor the workload, inactive cores are turned off

Ensuring proper ventilationProper ventilation for the system is important for workstation operation. Follow these guidelines toensure adequate ventila

2 Setting up the operating systemThis chapter provides setup and update information for the workstation operating system. It includesthese topics:Topi

Setting up the Microsoft operating systemNOTE: If you ordered a downgrade from Windows Vista to Windows XP Professional operatingsystem, your system w

About this guideThis guide provides service and maintenance information for the HP 400 Workstation. It includes thesetopics:Guide topicsProduct overv

Setting up Red Hat Enterprise LinuxHP offers an HP Installer Kit for Linux (HPIKL) to supplement Red Hat box sets and help HP Linuxcustomers customize

Installing and customizing Red Hat-enabled workstationsLinux-enabled workstations require the HP Installer Kit and the purchase of a Red Hat Enterpris

Determining current BIOSTo determine the current BIOS of the workstation during system power up:1. Wait for F10=setup to appear on the lower right cor

Upgrading BIOSTo find and download the latest available BIOS, which includes the latest enhancements:1. Go to http://www.hp.com/go/workstationsupport.

3 Restoring the operating systemThis chapter describes how to restore the Windows or Linux operating system. It includes these topics:TopicsRestore me

Ordering backup softwareIf you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HPsupport center. To obtain the s

Restoring Windows XP ProfessionalThis section describes how to restore the Windows XP Professional operating system.NOTE: The workstation must have a

Creating HP Backup and Recovery (HPBR) mediaNOTE: HPBR functionality is used with Windows XP only. For details, refer to the SoftThinks guideon the Do

Restoring the operating systemCAUTION: Before you restore the operating system, back up your data.When you run RestorePlus! from media, the process de

NOTE: Make copies of the ISO recovery images on CD as backup files in case your workstationexperiences a hard drive failure.ENWW Restoring Novell SLED

iv About this guide ENWW

4 System managementThis section describes the tools and utilities that provide system management for the workstation. Itincludes these topics:TopicsBI

BIOS ROMThe BIOS ROM is a collection of machine language applications stored as firmware in ROM. It includesfunctions such as POST, PCI device initial

other nonerror text messages. If a POST error occurs, the error is displayed regardless of the modeselected. To manually switch to POST Messages Enabl

Accessing the Computer Setup (F10) UtilityTo access the Computer Setup (F10) Utility menu:1. Power on or restart the workstation.2. When the display i

The Computer Setup (F10) Utility menuThe following table describes the functions available in the Computer Setup (F10) utility menu.NOTE: With new BIO

Heading Option Description Ignore Changesand ExitExits workstation setup without applying or saving changes. Save Changesand ExitSaves changes to sy

Heading Option Description Boot Order Enables you to configure the boot, diskette drive, and hard disk drive orders by physicallyreordering the menu

Heading Option Description Device Security Makes the following devices available or hidden to the workstation:●Serial Port●Front USB Ports●Rear USB P

Heading Option Description System Security Provides these options:●Data Execution Prevention—Enables or disables Data Execution Prevention mode in th

Heading Option Description HardwarePowerManagementEnables or disables:●SATA Power Management●Intel Turbo Boost Technology●Enhanced Intel Turbo Boost

Table of contents1 Product overviewProduct features ...

Heading Option Description Chipset/MemoryEnable/disable these options:●PCI SERR# Generation (Enable or Disable)—Controls PCI SERR# generation for ill

Workstation managementThis section summarizes capabilities, features, and key components of workstation management,including:Section topicsInitial wor

Initial workstation configuration and deploymentThe workstation includes a preinstalled system software image. After a brief software unbundlingproces

Replicating the setupThis section provides information about replicating the workstation setup.Copying a setup configuration to a single workstationCA

Copying a setup configuration to multiple workstationsCAUTION: A setup configuration is model-specific. If source and target workstations are not the

Updating and managing softwareHP provides several tools for managing and updating software on desktops and workstations:●HP Client Manager Software●Sy

System Software ManagerSystem Software Manager (SSM) is a utility available on Windows workstations that enables you toupdate system-level software on

ROM FlashHP workstations include a programmable flash ROM. By establishing a setup password in the ComputerSetup (F10) Utility, you can protect the RO

FailSafe Boot Block ROMThe FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure. Forexample, if a power failur

Workstation securityThis section provides information about providing system security through asset tracking, passwordsecurity, hard disk drive lockin

Installing and customizing Red Hat-enabled workstations ... 19Verifying hardware compatibility ...

Feature Purpose How it is establishedSetup Password Prevents reconfiguration of the workstation(use of the Setup utility) until the password isentered

DriveLock applicationsThe most practical use of DriveLock is in a corporate environment. The system administrator would beresponsible for configuring

Enabling DriveLockTo enable and set the DriveLock user password:1. Power on or restart the workstation.2. As soon as the workstation is powered on, pr

Password securityThe power-on password prevents unauthorized use of the workstation by requiring entry of a passwordto access applications or data whe

Establishing a power-on password using workstation setupEstablishing a power-on password through the Computer Setup (F10) Utility prevents access to t

Entering a setup passwordIf a setup password has been established on the workstation, you will be prompted to enter it each timeyou run the Computer S

Deleting a power-on or setup passwordTo delete a power-on or setup password:1. Power on or restart the workstation.2. Choose from the following:●To de

Clearing passwordsIf you forget the password, you cannot access the workstation.For instructions about clearing passwords, see Configuring password se

Cable lock (optional)To prevent theft, the rear chassis panel of the workstation accommodates a keyed cable lock. This cablelock attaches to the chass

Dual-state power buttonWith ACPI enabled, the power button can function as an on/off switch or as a button. This feature doesnot completely turn off p

Subscriber's Choice ... 44ROM Flash ...

5 Replacing componentsThis chapter presents removal and installation procedures for most internal workstation components. Itincludes these topics:Topi

Warnings and cautionsWARNING! Any surface or area of the equipment marked with this symbol indicates the presenceof a hot surface or hot component. I

Service considerationsReview the following sections, which describe service considerations, before removing and replacingsystem components.WARNING! D

Preventing ESD equipment damageMany electronic components are sensitive to ESD. Circuitry design and structure determine the degreeof sensitivity. The

Grounding the work areaTo prevent static damage in the work area:●Cover the work surface with approved static-dissipative material. Use a wrist strap

Tools and software requirementsThe tools necessary for workstation component removal and installation are:●Torx T-15 driver●Flat blade and cross-tip s

Hard disk drivesHard disk drives are fragile, precision components. Avoid subjecting them to physical shock andvibration. The following guidelines app

Removing and installing componentsComponent locationsThe following illustration and table identify workstation system board components.Figure 5-1 Sys

Predisassembly proceduresPerform the following steps before servicing a workstation:1. Review the safety information and precautions in Warnings and c

Disassembly orderFor convenience, disassembly procedures should be followed in a particular order. Use the followingtable to determine the sequence in

Cables and connectors ... 63Hard disk drives ...

Figure 5-2 Removing the cable lock68 Chapter 5 Replacing components ENWW

Side access panelNOTE: Read Warnings and cautions on page 59 before servicing this component.Before accessing the internal components of the workstati

Side access panel sensor (optional)NOTE: Read Warnings and cautions on page 59 before servicing this component.The side access panel sensor is a remot

Side access panel solenoid lockThe side access panel solenoid lock provides a method to lock the side access panel by means of alocal or remote signal

BezelNOTE: Read Warnings and cautions on page 59 before servicing this component.This section describes how to remove and install the front chassis be

4. Remove the fastening screws from the I/O device assembly and remove it from the chassis asshown in the following figure.Figure 5-6 Removing the fr

Installing the front panel I/O device assemblyTo instal the front panel I/O device assembly:1. Guide the front panel I/O device assembly cables throug

Power button assemblyNOTE: Read Warnings and cautions on page 59 before servicing this component.This section describes how to remove and install the

6. Pull the power button assembly 2 from the chassis.Figure 5-10 Removing the power button assemblyInstalling the power button assemblyTo replace the

Optical disk driveNOTE: Read Warnings and cautions on page 59 before servicing this component.This section describes how to remove and install an opti

BIOS errors and warnings ... 86Removing a DIMM ...

5. Lift the green drive-lock release lever and gently slide the drive out of the chassis 2 as shownin the following figure.Figure 5-12 Removing the

Installing an optical disk drive in the optical bayTo install an optical disk drive:1. Disconnect power from the workstation (see Predisassembly proce

6. Connect the optical disk drive data cable to the appropriate SATA port on the system board asshown in the following figure.Figure 5-14 Connecting

Workstation speakerNOTE: Read Warnings and cautions on page 59 before servicing this component.This section describes how to remove and install the wo

Power supplyNOTE: Read Warnings and cautions on page 59 before servicing this component.This section describes how to remove and install a power suppl

Power connectionsNOTE: Read Warnings and cautions on page 59 before servicing this component.For help with identifying power cables, see the following

Rear system fan assemblyNOTE: Read Warnings and cautions on page 59 before servicing this component.This section describes how to remove and install t

MemoryNOTE: Read Warnings and cautions on page 59 before servicing this component.This section presents memory module (DIMM) configuration information

BIOS errors and warningsThe BIOS generates warnings/errors on invalid memory configurations:●If the BIOS can find a valid memory configuration by disa

Removing a DIMMTo remove a DIMM:1. Disconnect power from the workstation (see Predisassembly procedures on page 66).2. Remove the side access panel (s