HP Compaq 8300 Especificações

HP Compaq Business PC Maintenanceand Service GuideElite 8300 Series Convertible MinitowerElite 8300 Series MicrotowerElite 8300 Series Small Form Fact

Optical Drive ... 21

7. If you are not installing a new expansion card, install an expansion slot cover to close the openslot.CAUTION: After removing an expansion card, yo

DrivesDescription Spare part number16X SATA DVD±RW drive 660408-00116X SATA DVD-ROM drive 581599-001Blu-ray BD-RW SuperMulti DL Drive 656792-0011 TB,

Drive PositionsFigure 6-13 Drive Positions (Minitower Configuration Shown)Table 6-2 Drive Positions1 Three 5.25-inch drive bays for optional drives

Removing a Drive from a Drive BayCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.1. Prepare the

5. Remove the drive from the drive bay as follows:●To remove a 5.25-inch drive in the desktop configuration, press down on the yellowdrivelock mechani

●To remove a 5.25-inch drive in the minitower configuration, pull up on the green drivelockmechanism (1) for that specific drive and slide the drive f

●To remove a hard drive from the upper internal hard drive bay, remove the screw on theside of the bay that secures the drive in place (1), then slide

Installing DrivesWhen installing drives, follow these guidelines:● The primary Serial ATA (SATA) hard drive must be connected to the dark blue SATA co

replacing the primary hard drive, you must remove the four silver and blue 6-32 isolationmounting guide screws from the old hard drive and install the

Installing a 5.25-inch Drive into a Drive Bay1. Prepare the computer for disassembly (Preparation for Disassembly on page 75).2. Remove the computer a

Contacting Customer Support ... 29111 POST Err

6. Install the drive in the desired drive bay by sliding it all the way into the front of the drive cageuntil it locks (2). The drivelock automaticall

Installing a Hard Drive into an Internal Drive BayNOTE: The system does not support Parallel ATA (PATA) hard drives.Before you remove the old hard dri

●If you are installing a 2.5-inch hard drive into either of the lower two bays (bays 5 and 6), dothe following:◦Slide the drive into the bay adapter b

◦Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket(two on each side of the bracket).Figure 6-25 Installing Iso

4. Insert the hard drive into the bay as follows:CAUTION: Make sure the guide screws line up with the guide slots in the drive cage. The useof unneces

●If you are installing a hard drive into the upper bay (bay 4), slide the hard drive into thedrive bay (1) then secure the drive in place with a stand

Hood SensorDescription Spare part numberHood sensor 638816-001The hood sensor is located on the top of the rear chassis panel.1. Prepare the computer

Front I/O, USB AssemblyDescription Spare part numberFront I/O and USB assembly 646821-001The front I/O, USB assembly is mounted to the front of the ch

5. Remove the Torx T15 screw that secures the assembly to the front of the chassis.6. Rotate the right side of the assembly away from the chassis.Figu

Power Switch AssemblyDescription Spare part numberPower switch/LED assembly 646820-001The power switch assembly is mounted to the front of the chassis

Appendix D Power Cord Set Requirements ... 330General Re

SpeakerDescription Spare part numberSpeaker 645330-001The speaker is mounted to the inside front of the chassis with two screws.1. Prepare the compute

Rear Chassis FanDescription Spare part numberRear chassis fan 643908-001The rear fan is mounted to the rear chassis wall and secured by four Phillips

Fan sinkDescription Spare part numberFan sink 643907-0011. Prepare the computer for disassembly (Preparation for Disassembly on page 75).2. Remove the

5. Lift the fan sink from the processor (2).Figure 6-35 Removing the fan sinkWhen reinstalling the fan sink, make sure that its bottom has been clean

ProcessorDescription Spare part numberIntel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001Intel Core i5 processors 3570, 3.4 GHz, 6-

6. Carefully lift the processor from the socket (3).CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile andhandling t

2. Secure the locking lever.Figure 6-37 Installing the processorIf reusing the existing heat sink, go to step 3.If using a new heat sink, go to step

Power SupplyDescription Spare part numberPower supply, 320W, 90% efficient 613764-001Power supply, 320W 613765-001WARNING! To reduce potential safety

To install the power supply, reverse the removal procedure.System BoardDescription Spare part numberSystem board for use in models without Windows 8 (

7. Slide the system board toward the front of the computer so that the connectors loosen from therear of the chassis, and then lift the system board o

1 Product FeaturesStandard Configuration FeaturesFeatures may vary depending on the model. For a complete listing of the hardware and softwareinstalle

8. To release the drives from the 5.25-inch drive bay, lift the release tab on the green latch drivebracket for the drive (1). While lifting the relea

11. Remove the bezel subpanel as described in Bezel Blanks on page 80.CAUTION: Hold the subpanel straight when you pull it away from the front bezel.

7. Disconnect all power and data cables from the back of the drives in the 5.25-inch drive bays.8. To release the drives from the 5.25-inch drive bay,

10. Reconnect all power and data cables to the drives in the 5.25-inch drive bays.11. Remove the bezel subpanel as described in the Bezel Blanks on pa

7 Removal and Replacement ProceduresMicrotower (MT) ChassisAdherence to the procedures and precautions described in this chapter is essential for prop

Computer Access PanelDescription Spare part numberAccess panel 646825-001To access internal components, you must remove the access panel:1. Prepare th

Front BezelDescription Spare part numberFront bezel 689377-001Front bezel for use in China 689378-0011. Prepare the computer for disassembly (Preparat

Front Bezel SecurityThe front bezel can be locked in place by installing a security screw provided by HP. To install thesecurity screw:1. Remove/disen

8. Install the screw through the interior of the front of the chassis into the front bezel. The screwhole is located toward the middle of the right ed

Bezel BlanksDescription Spare part number3.5-inch bezel blank 583653-0015.25-inch bezel blank, optical drive 570838-001On some models, there are bezel

Figure 1-3 Small Form Factor ConfigurationNOTE: The Small Form Factor computer can also be used in a tower orientation. For moreinformation, see Usin

MemoryDescription Spare part number8-GB, PC3-12800 689375-0014-GB, PC3-12800 671613-0012-GB, PC3-12800 671612-001The computer comes with double data r

The system will automatically operate in single channel mode, dual channel mode, or flex mode,depending on how the DIMMs are installed.●The system wil

3. Open both latches of the memory module socket (1), and insert the memory module into thesocket (2).Figure 7-6 Installing a DIMMNOTE: A memory modu

Description Spare part numberAMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001Intel PRO/1000CT2 NIC, includes bracket 635523-001HP FireWire /

5. Before installing an expansion card, remove the expansion slot cover or the existing expansioncard.NOTE: Before removing an installed expansion car

b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end,and carefully rock it back and forth until the connectors

c. If you are removing a PCI Express x16 card, pull the retention arm on the back of theexpansion socket away from the card and carefully rock the car

8. To install a new expansion card, hold the card just above the expansion socket on the systemboard then move the card toward the rear of the chassis

12. Reconnect the power cord and turn on the computer.13. Lock any security devices that were disengaged when the access panel was removed.14. Reconfi

Table 7-1 System Board Connections (continued)No. System Board Connector System Board Label Color Component14 Hood Lock HLCK black USB Device, such a

Convertible Minitower (CMT) Front Panel ComponentsDrive configuration may vary by model. Some models have a bezel blank covering one or more drivebays

DrivesDescription Spare part number16X SATA DVD±RW drive 660408-00116X SATA DVD-ROM drive 581599-001Blu-ray BD-RW SuperMulti DL Drive 656792-0011 TB,

6-32 isolation mounting screws are required for a secondary hard drive. All other drives (exceptthe primary hard drive) use M3 metric screws. The HP-s

Drive PositionsFigure 7-15 Drive PositionsTable 7-2 Drive Positions1 Two 5.25-inch drive bays for optional drives (optical drives shown)2 One 3.5-in

b. If you are removing a media card reader, disconnect the USB cable from the system board.Figure 7-16 Disconnecting the Media Card Reader USB Cable5

Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay1. Prepare the computer for disassembly (Preparation for Disassembly on page 122)2. Remove th

7. Connect the power and data cables to the drive as indicated in the following illustrations.a. If you are installing an optical drive, connect the p

Removing a Hard Drive from a Drive BayNOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive sothat you can t

3. Install guide screws on the sides of the drive. If you are installing a 2.5-inch drive, you mustinstall the drive in an adapter bracket.NOTE: The h

4. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, untilthe drive snaps into place. The bottom bay is

Front Fan AssemblyDescription Spare part numberFront fan assembly 585884-0011. Prepare the computer for disassembly (Preparation for Disassembly on pa

Microtower (MT) Front Panel ComponentsDrive configuration may vary by model. Some models have a bezel blank covering one or more drivebays.Table 1-2

5. Press the lever that secures the assembly to the chassis (1), pivot the assembly forward towardthe front of the computer (2), and then lift the ass

Front I/O AssemblyDescription Spare part numberFront I/O assembly 646827-0011. Prepare the computer for disassembly (Preparation for Disassembly on pa

Power Switch/LED AssemblyDescription Spare part numberPower switch/LED assembly 646828-0011. Prepare the computer for disassembly (Preparation for Dis

Heat sinkDescription Spare part numberHeat sink 645326-001WARNING! To reduce risk of personal injury from hot surfaces, allow the internal systemcompo

5. Lift the heat sink from atop the processor.When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe andfres

ProcessorDescription Spare part numberIntel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001Intel Core i5 processors 3570, 3.4 GHz, 6-

6. Carefully lift the processor from the socket (3).CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile andhandling t

To install a new processor:1. Place the processor in its socket and close the retainer.2. Secure the locking lever.If reusing the existing heat sink,

SpeakerDescription Spare part numberSpeaker 645330-0011. Prepare the computer for disassembly (Preparation for Disassembly on page 75).2. Remove the a

Rear Chassis FanDescription Spare part numberRear chassis fan 636922-0011. Prepare the computer for disassembly (Preparation for Disassembly on page 7

Small Form Factor (SFF) Front Panel ComponentsDrive configuration may vary by model. Some models have a bezel blank covering one or more drivebays.Fig

5. Lift the fan out of the chassis (2).Figure 7-33 Removing the rear fanTo install the fan assembly, reverse the removal procedure. Be sure to orient

Power SupplyDescription Spare part numberPower supply, 320W, 90% efficient 613764-001Power supply, 320W 613765-0011. Prepare the computer for disassem

7. Slide the power supply toward the front of the computer (2), rotate toward the fan so the powersupply clears the lip on the top of the chassis, and

System BoardDescription Spare part numberSystem board for use in models without Windows 8 (includes thermal material) 657094-001System board for use i

8. Slide the system board toward the front of the computer to disengage the I/O panel (1), lift therear of the system board up at an angle (2), and th

8 Removal and Replacement ProceduresSmall Form Factor (SFF) ChassisAdherence to the procedures and precautions described in this chapter is essential

Access PanelDescription Spare part numberAccess panel 646815-0011. Prepare the computer for disassembly (Preparation for Disassembly on page 163).2. I

Front BezelDescription Spare part numberFront bezel 687950-0015.25-inch bezel blank, optical drive 570838-0013.5-inch bezel blank 583653-0011. Prepare

Front Bezel SecurityThe front bezel can be locked in place by installing a security screw provided by HP. To install thesecurity screw:1. Remove/disen

9. Install the security screw next to the middle front bezel release tab to secure the front bezel inplace.Figure 8-4 Installing the Front Bezel Secu

Ultra-Slim Desktop (USDT) Front Panel ComponentsDrive configuration may vary by model. Some models have a bezel blank covering the optical drivebay.Fi

Bezel BlanksOn some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays thatneed to be removed before installing a

MemoryDescription Spare part number8-GB, PC3-12800 689375-0014-GB, PC3-12800 671613-0012-GB, PC3-12800 671612-001The computer comes with double data r

The system will automatically operate in single channel mode, dual channel mode, or flex mode,depending on how the DIMMs are installed.●The system wil

4. Open both latches of the memory module socket (1), and insert the memory module into thesocket (2).Figure 8-6 Installing a DIMMNOTE: A memory modu

Expansion CardDescription Spare part numbernVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001nVidia Quadro NVS300 PCIe x16 graphics card,

4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab onthe latch and rotating the latch to the open pos

b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end,and carefully rock it back and forth until the connectors

7. If you are not installing a new expansion card, install an expansion slot cover to close the openslot.CAUTION: After removing an expansion card, yo

9. Rotate the slot cover retention latch back in place to secure the expansion card.Figure 8-12 Closing the Expansion Slot Retainer10. Connect extern

System Board ConnectionsRefer to the following illustration and table to identify the system board connectors for your model.Figure 8-13 System Board

Convertible Minitower (CMT) Rear Panel ComponentsFigure 1-8 Rear Panel ComponentsTable 1-5 Rear Panel Components1 Power Cord Connector 7 Line-Out Co

Table 8-1 System Board Connections (continued)No. System Board Connector System Board Label Color Component17 PCI Express x1 X1PCIEXP1 black Expansio

Table 8-2 Drive Positions1 3.5-inch internal hard drive bay2 3.5-inch drive bay for optional drives (media card reader shown)3 5.25-inch drive bay fo

remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive andinstall them in the new hard drive.Figure 8-15 Extra

3. Rotate the drive cage to its upright position.4. If removing an optical drive, disconnect the power cable and data cable from the rear of theoptica

4. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has providedfour extra M3 metric guide screws on the front of

9. Connect the power cable and data cable to the rear of the optical drive.NOTE: The power cable for the optical drive is a three-headed cable that is

Removing a 3.5-inch Drive from a Drive BayCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.The 3

3. Press down on the green drive retainer button located on the left side of the drive to disengagethe drive from the drive cage (1). While pressing t

4. Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drivetoward the front of the computer until it locks into

7. Replace the front bezel (if removed) and access panel.8. If the computer was on a stand, replace the stand.9. Reconnect the power cord and turn on

© Copyright 2012 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft, Windows, and W

Microtower (MT) Rear Panel ComponentsFigure 1-9 Rear Panel ComponentsTable 1-6 Rear Panel Components1 Power Cord Connector 6 Line-Out Connector for

6. Press down on the green release latch next to the hard drive (1). While holding the latch down,slide the drive forward until it stops, then lift th

8. Align the guide screws with the slots on the chassis drive cage, press the hard drive down intothe bay, then slide it back until it stops and locks

Fan ductDescription Spare part numberFan duct 636921-001The fan duct sits between the front fan and the heat sink.1. Prepare the computer for disassem

Front Fan AssemblyDescription Spare part numberFront fan 645327-001The front fan assembly is attached to the front of the chassis.1. Prepare the compu

7. Pull the assembly toward the rear of the unit (2), and then lift it out of the chassis.Figure 8-30 Removing the front fanTo install the front fan,

Hood SensorDescription Spare part numberHood sensor 638816-001The hood sensor is attached in a slot in the rear of the chassis.1. Prepare the computer

Front I/O, Power Switch AssemblyDescription Spare part numberFront I/O and power switch assembly 636926-001The front I/O and power switch/LEDs is one

8. Route the cables through the slots beneath the drive cage, rotate the assembly into the chassis(2), and then remove the assembly from the computer.

SpeakerDescription Spare part numberSpeaker 636925-001The speaker is attached to the front of the chassis under the rotating drive cage.1. Prepare the

Heat sinkDescription Spare part numberHeat sink 645326-001The heat sink is secured atop the processor with four captive Torx screws. The heat sink doe

Small Form Factor (SFF) Rear Panel ComponentsFigure 1-10 Rear Panel Components1 RJ-45 Network Connector 7 DisplayPort Monitor Connector2Serial Connec

5. Loosen the four captive Torx T15 screws that secure the heat sink to the system board tray.CAUTION: Remove heat sink retaining screws in diagonally

Description Spare part number3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-0013470, 3

8. Carefully lift the processor from the socket (3).CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile andhandling t

2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink,go to step 6.Figure 8-37 Removing the processo

Power SupplyDescription Spare part numberPower supply, 90% efficient 613762-001Power supply, standard 613763-001WARNING! To reduce potential safety is

7. Pull the power supply forward until the posts on the power supply move forward in the powersupply bracket, and then lift the power supply straight

System BoardDescription Spare part numberSystem board (includes thermal material) 657094-0011. Prepare the computer for disassembly (Preparation for D

11. Lift up the front of the system board, and then pull the system board forward, up, and out of thechassis (2).Figure 8-39 Removing the system boar

Using the Small Form Factor Computer in a TowerOrientationThe Small Form Factor computer can be used in a tower orientation. The HP logo plate on the

9 Removal and Replacement ProceduresUltra-Slim Desktop (USDT) ChassisAdherence to the procedures and precautions described in this chapter is essentia

Ultra-Slim Desktop (USDT) Rear Panel ComponentsFigure 1-11 Rear Panel ComponentsTable 1-7 Rear Panel Components1 Line-Out Connector for powered audi

Access PanelDescription Spare part numberAccess panel 689382-001To access internal components, you must remove the access panel:1. Prepare the compute

Front BezelDescription Spare part numberFront bezel 689383-0011. Prepare the computer for disassembly (Preparation for Disassembly on page 207).2. Rem

Front Bezel SecurityThe front bezel can be locked in place by installing a security screw provided by HP. To install thesecurity screw:1. Remove/disen

9. Install the security screw through the middle front bezel release tab and into the chassis tosecure the front bezel in place.Figure 9-4 Installing

Bezel BlankDescription Spare part numberBezel blank 593230-001On some models, there is a bezel blank covering the external drive bay that needs to be

System Board ConnectionsRefer to the following illustration and table to identify the system board connectors.Figure 9-6 System Board ConnectionsNo.

MemoryDescription Spare part number8-GB, PC3-12800, SODIMM 689374-0014-GB, PC3-12800, SODIMM 689373-0012-GB, PC3-12800, SODIMM 689372-001The computer

Populating SODIMM SocketsThere are two SODIMM sockets on the system board, with one socket per channel. The sockets arelabeled XMM1 and XMM3. The XMM1

Installing SODIMMsCAUTION: You must disconnect the power cord and wait approximately 30 seconds for the powerto drain before adding or removing memory

5. Slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMMdown (2) so that the latches lock it in place.Figure 9-9

Serial Number LocationEach computer has a unique serial number and a product ID number that are located on the topcover of the computer. Keep these nu

Front FanDescription Spare part numberFront fan 689376-001The front fan sits against the front on the left side of the chassis.1. Prepare the computer

Optical DriveThe Ultra-Slim Desktop uses a slimline Serial ATA (SATA) optical drive.Description Spare part numberDVD-ROM drive 608394-001DVD±RW and CD

Preparing the New Optical DriveBefore the new optical drive can be used, the release latch must be attached.1. Peel the backing off the adhesive on th

Installing the New Optical DriveNOTE: If you are installing an optical drive in a bay that did not previously have a drive in it, youmust remove the a

Hard DriveDescription Spare part number500 GB, 7200 rpm SATA hard drive, 2.5-inch, SED 696442-001500-GB, 7200-rpm, 2.5-inch 686217-001320 GB, 7200 rpm

4. Press in the release latch on the left side of the hard drive carrier (1) then rotate the carrierhandle to the right (2).Figure 9-14 Unlocking the

6. Remove the four guide screws from the sides of the hard drive carrier.Figure 9-16 Removing the guide screws7. Lift the hard drive up to the top of

8. Position the hard drive so that the top of the hard drive is up against the top of the carrier (1) sothat the circuit board on the bottom of the ha

10. To place the hard drive carrier back in the chassis, align the guide screws with the slots on thedrive bay, drop the carrier straight down into th

Optical Drive RailDescription Spare part numberOptical drive rail (green plastic piece on drive) 594219-001The optical drive rail sits behind the USB

Figure 1-14 Small Form Factor Serial Number and Product ID LocationFigure 1-15 Ultra-Slim Desktop (USDT) Serial Number and Product ID Location12 Cha

Card ReaderDescription Spare part numberCard reader 592685-001The card reader is secured to the front right corner of the chassis.1. Prepare the compu

9. Pull the reader away from the front of the chassis while threading the cable through the slot inthe front of the chassis.Figure 9-23 Removing the

SpeakerDescription Spare part numberSpeaker 689384-001The speaker is secured to the front of the chassis between the fan and the I/O ports. Remove the

Heat sinkDescription Spare part numberHeat sink 587456-001The heat sink is secured by four Torx screws. It does not have an attached fan.1. Prepare th

5. Lift the heat sink from the system board.Figure 9-26 Removing the heat sinkCAUTION: Heat sink retaining screws should be removed in diagonally opp

ProcessorDescription Spare part numberIntel Core i7 processor 3770s, 3.4 GHz, 8-MB L3 cache 689370-001Intel Core i5 processors 3550s, 3.1 GHz, 6-MB

6. Carefully lift the processor from the socket (3).CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile andhandling t

2. Secure the locking lever.Figure 9-28 Replacing the processorIf reusing the existing heat sink, go to step 3.If using a new heat sink, go to step 5

WLAN ModuleDescription Spare part numberIntel Centrino Advanced-N 6205 (802.11a/b/g/n Wi-Fi wireless adapter) 652165-0011. Prepare the computer for di

9. Lift the module to a 45 degree angle (3), and then remove the module from the connector bypulling it away at an angle (4).Figure 9-30 Removing the

2 Activating and Customizing theSoftwareNOTE: This chapter provides information for both Windows 7 and Windows 8.Activating and customizing the softwa

Hood SensorDescription Spare part numberHood sensor 638816-0011. Prepare the computer for disassembly (Preparation for Disassembly on page 207).2. Rem

Graphics BoardDescription Spare part numberAMD Radeon HD 7650A (MXM) 687445-001CAUTION: Be very careful when removing or replacing the system board to

To install the graphics board, reverse the removal procedure.If you need to remove the heat sink from the graphics board, loosen the four captive Torx

System BoardDescription Spare part numberSystem board for use in models without Windows 8 657095-001System board for use in models with Windows 8 Stan

b. Press the tab on right side of the panel (1), and then swing the right side of the cage awayfrom the chassis to remove it (2).Figure 9-35 Removing

Rear FanDescription Spare part numberRear fan 691352-001The rear fan is secured to the rear right corner of the chassis. You must remove the system bo

10. From the inside of the chassis, slide the fan out from underneath the chassis lip, and thenremove the fan.Figure 9-38 Removing the rear fanTo ins

10. To remove the front antenna, from the inside of the front of the chassis, remove the antennafrom the clips built into the base pan.Figure 9-39 Re

13. To remove the rear antenna, from the inside of the front of the chassis, remove the antenna fromthe plastic clips attached to the side of the chas

15. Pull the antenna through the hole it routes through.Figure 9-43 Removing the rear antennaTo install the rear fan, reverse the removal procedure.A

Downloading Windows 7 updatesMicrosoft may release updates to the operating system. To help keep the computer running optimally,HP recommends checking

Changing from Desktop to Tower Configuration1. Prepare the computer for disassembly (Preparation for Disassembly on page 207).2. Orient the computer s

Port CoverDescription Spare part numberPort cover 646818-001An optional rear port cover is available for the computer.To install the port cover:1. Thr

Figure 9-46 Removing a Port CoverPower Supply, ExternalThe USDT chassis uses an external power supply.WARNING! To reduce potential safety issues, onl

10 Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as USBdevices, hard drive,

●Refer to the comprehensive online technical support at http://www.hp.com/support.●Refer to Helpful Hints on page 252 in this guide.To assist you in r

●Wake the computer by pressing any key on the keyboard or pressing the power button. If thesystem remains in suspend mode, shut down the computer by p

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problempersists and you are unable to r

Cursor will not move using the arrow keys on the keypad.Cause SolutionThe Num Lock key is turned on. Press the Num Lock key. The Num Lock light must b

Table 10-1 Solving General Problems (continued)Poor performance.Cause SolutionVirus resident on the hard drive. Run virus protection program.Too many

Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by atwo second pause, and the computer beeps t

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTILTHE PROCESS IS COMPLETE. Turning off the computer during the activa

Solving Power ProblemsCommon causes and solutions for power problems are listed in the following table.Table 10-2 Solving Power ProblemsPower supply

Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beepsfour times. (Beeps stop after fifth iterati

Solving Hard Drive ProblemsTable 10-3 Solving Hard Drive ProblemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from the hard drive but the harddrive may have been damaged.1. Perfor

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. 1. Use the task manager to close programs that do notr

Solving Media Card Reader ProblemsTable 10-4 Solving Media Card Reader ProblemsMedia card will not work in a digital camera after formatting it in Wi

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. In Windows 7, click Start, se

Solving Display ProblemsIf you encounter display problems, see the documentation that came with the monitor and to thecommon causes and solutions list

Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, andthe computer beeps five times. (Beeps sto

Blurry video or requested resolution cannot be set.Cause SolutionIf the graphics controller was upgraded, the correct graphicsdrivers may not be loade

3 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

“Out of Range” displays on screen.Cause SolutionVideo resolution and refresh rate are set higher than whatthe monitor supports.Restart the computer an

Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable tocenter the picture on the screen

Solving Audio ProblemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Table 10-6 Solving Audio Problems (continued)Sound does not come out of the speaker or headphones.Cause SolutionSome applications can select which au

Table 10-6 Solving Audio Problems (continued)There is no sound or sound volume is too low.Cause SolutionSome applications can select which audio outp

Table 10-7 Solving Printer Problems (continued)Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect a

Solving Keyboard and Mouse ProblemsIf you encounter keyboard or mouse problems, see the documentation that came with the equipmentand to the common ca

Table 10-9 Solving Mouse ProblemsMouse does not respond to movement or is too slow.Cause SolutionMouse connector is not properly plugged into the bac

Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

Computer will not start.Cause SolutionWrong memory modules were used in the upgrade ormemory modules were installed in the wrong location.1. Review th

●Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST).●Replicate the system setup by saving sys

Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps tentimes. (Beeps stop after fifth iteration

Network driver does not detect network controller.Cause SolutionNetwork controller is disabled. 1. Run Computer Setup and enable network controller.2.

Diagnostics reports a failure.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached to the networkconnector an

Table 10-11 Solving Network Problems (continued)Network controller stops working without apparent cause.Cause SolutionThe cable is not securely conne

Table 10-12 Solving Memory ProblemsSystem will not boot or does not function properly after installing additional memory modules.Cause SolutionA memo

Solving Processor ProblemsIf you encounter processor problems, common causes and solutions are listed in the following table.Table 10-13 Solving Proc

Table 10-14 Solving CD-ROM and DVD Problems (continued)System will not boot from CD-ROM or DVD drive.Cause SolutionNetwork Boot is enabled in Compute

Cannot eject compact disc (tray-load unit).Cause SolutionDisc not properly seated in the drive. Turn off the computer and insert a thin metal rod into

Table 10-15 Solving USB Flash Drive ProblemsUSB flash drive is not seen as a drive letter in Windows.Cause SolutionThe drive letter after the last ph

Solving Front Panel Component ProblemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-2 Computer Setup—FileOpt

Unable to connect to the Internet.Cause SolutionIP address is not configured properly. Contact your ISP for the correct IP address.Cookies are corrupt

Solving Software ProblemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

Computer will not continue after HP logo screen displays.Cause SolutionSystem files may be damaged. In Windows 7, use recovery media to scan hard driv

Contacting Customer SupportFor help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,visit http://www.hp

11 POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The sectionalso includes some

Table 11-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action163-Time & Date Not Set Invalid time or

Table 11-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action303-Keyboard Controller Error I/O board key

Table 11-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action601-Diskette Controller Error Diskette cont

Table 11-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action1720-SMART Hard Drive Detects ImminentFailu

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-3 Computer Setup—Stor

Table 11-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2201-MEBx Module did not checksumcorrectlyM

Table 11-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2211-Memory not configured correctly forpro

Table 11-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2230-General error during MEBx execution Er

Table 11-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended actionNetwork Server Mode Active and NoKeyboard A

Table 11-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes twotimes, o

Table 11-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fivetimes,

Table 11-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes tentimes, o

12 Password Security and ResettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities

Resetting the Password JumperCAUTION: If you enable the stringent security feature in Computer Setup and you forget the setuppassword or the power-on

Clearing and Resetting the CMOSThe computer’s configuration memory (CMOS) stores information about the computer’s configuration.The CMOS button resets

Table 3-3 Computer Setup—Storage (continued)Storage Options eSATA PortAllows you to set a SATA port as an eSATA port for use with an external drive.

4. Locate, press, and hold the CMOS button in for five seconds.NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOSb

13 HP PC Hardware DiagnosticsTo help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HPincludes on all produc

After pressing F2, the BIOS sequentially searches three places for the system diagnostics:a. First – a connected USB drive (to download the diagnostic

14 Backup and RecoveryRestoring and recovering in Windows 7To protect from loss or damage, back up your personal data files. Refer to the operating sy

System Recovery completely erases and reformats the hard disk drive, deleting all data files that youhave created, and then reinstalls the operating s

8. System Recovery begins. After System Recovery is complete, click Finish to restart thecomputer.9. When Windows has loaded, shut down the computer,

●If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system toreject defective discs. You will be prompted to

Using recovery mediaCAUTION: System Recovery deletes all data and programs you have created or installed. Back upany important data to a CD or DVD or

Backup and recovery in Windows 8To protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entir

Performing a system recoveryIn case of system failure or instability, the computer provides the following tools to recover your files:● Windows recove

Table 3-3 Computer Setup—Storage (continued)DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protect

Using f11 recovery toolsCAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All filesthat you have created and any

A Battery ReplacementThe battery that comes with the computer provides power to the real-time clock. When replacing thebattery, use a battery equivale

7. Depending on the type of battery holder on the system board, complete the following instructionsto replace the battery.Type 1a. Lift the battery ou

b. Insert the new battery and position the clip back into place.Figure A-3 Removing a Coin Cell Battery (Type 3)NOTE: After the battery has been repl

B Removing and Replacing a Removable3.5-inch SATA Hard DriveSome models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch inter

3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) andmove the thermal sensor away from the carrier (2).Fig

5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier.Figure B-4 Removing the Hard Drive6. Place the

7. Replace the four screws in the bottom of the carrier to hold the drive securely in place.Figure B-6 Replacing the Security Screws8. Place the ther

9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure thecover in place (2).Figure B-8 Replacing the Carri

C Unlocking the Smart Cover LockNOTE: The Smart Cover Lock is an optional feature included on some models only.The Smart Cover Lock is a software-cont

Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-4 Computer Setup—Sec

Using the Smart Cover FailSafe Key to Remove the SmartCover LockTo open the access panel with the Smart Cover Lock engaged:1. Prepare the computer for

Figure C-3 Removing the Smart Cover Lock Screws from the Small Form FactorYou can now remove the access panel.To reattach the Smart Cover Lock, secur

D Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switchfeature on the computer permi

Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

E SpecificationsCMT SpecificationsTable E-1 SpecificationsChassisHeightWidthDepth17.6 in7.0 in18.0 in44.8 cm17.8 cm44.5 cmApproximate Weight 24.5 lb

Table E-1 Specifications (continued)Standard EfficiencyHigh Efficiency320W320W active PFC; 87/90/87% efficient at20/50/100% loadRated Input Current 5

Table E-2 Specifications (continued)Rated Input Current 5.5A1This system utilizes an active power factor corrected power supply. This allows the syst

SFF SpecificationsTable E-3 SpecificationsChassis (in the desktop position)HeightWidthDepth4.0 in13.3 in14.9 in10.0 cm33.8 cm37.9 cmApproximate Weigh

USDT SpecificationsTable E-4 SpecificationsChassisHeightWidthDepth(depth will increase if the computer is equipped with a port security bracket)2.60

IndexSymbols/Numerics2.5-in drive adapter, spare partnumber 34, 44, 53AAC adapter, USDTspare part number 58, 64access panelCMT removal andreplacement

Table 3-4 Computer Setup—Security (continued)Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for:● Emb

access panel, spare partnumber 32, 38chassis fan, spare partnumber 34, 38disassembly preparation 75fan shroud removal andreplacement 104fan sink, spar

fan, USDTspare part number 64fan/baffle assemblyMT removal and replacement147FireWire card, spare partnumber 37, 46, 56flash drive problems 285flashin

CMT drive cables 95CMT expansion card 85CMT hard drive 99CMT media card reader 97CMT memory 82CMT optical drive 97drive cables 89guide screws 89MT dri

USDT release latchattachment 220USDT removal 219optical drive cable/connector,USDTspare part number 59optical drive problems 283optical drive railUSDT

SFF heat sink 197SFF hood sensor 193SFF power supply 202SFF processor 199SFF speaker 196SFF system board 204USDT access panel 208USDT card reader 228U

solenoid lockspare part number 34, 37, 43,47, 56solenoid lock, SFFspare part number 52solid-state drive, spare partnumber 36, 38, 45, 48, 54, 57,62spa

Windows 8 operating systemDVD 318WLAN moduleUSDT removal andreplacement 236USDT spare part number 236344 Index

Table 3-4 Computer Setup—Security (continued)Master Boot RecordSecurityEnables/disables Master Boot Record (MBR) security.The MBR contains informatio

Table 3-4 Computer Setup—Security (continued)System Security(these options arehardware dependent)Data Execution Prevention (enable/disable) - Helps p

Table 3-4 Computer Setup—Security (continued)DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this f

Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-5 Computer Setup—PowerO

iv About This Book

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-6 Computer Setup—Adv

Table 3-6 Computer Setup—Advanced (for advanced users) (continued)BIOS Power-On Allows you to set the computer to turn on automatically at a time you

Table 3-6 Computer Setup—Advanced (for advanced users) (continued)VGA Configuration Displayed only if there is an add-in video card in the system. Al

4 Illustrated parts catalogThis chapter provides spare part information for all chassis.Convertible minitower (CMT) chassis spare partsComputer system

Item Description Spare part number(1) Access panel 646819-001(2) Front bezel For use in 8300 models 689380-001 For use in 8380 models 689381-001

CablesItem Description Spare part number(1) Power switch/LED assembly 646820-001(2) SATA optical drive power cable 646832-001(3) Front I/O assembly 64

Misc partsItem Description Spare part number(1) Fan sink (includes replacement thermal material) 643907-001(2) Chassis fan, (92 mm x 92 mm) 643908-001

Item Description Spare part number PS2, optical, jack black 537748-001 USB, HP Elite 674318-001 Washable 619580-001 Wireless, HP Elite 674317-001 U

Description Spare part number128-GB Solid-state Drive (SSD), SATA 2.0 665961-001120-GB Solid-state Drive (SSD), SATA 2.0 661841-00120-GB Solid-state D

Spare partnumberDescription537748-001 Mouse, PS2, optical, jack black537749-001 Mouse, USB, optical, jack black538048-001 HP WLAN 802.11 g/n 1x2 PCIe

Table of contents1 Product Features ...

Spare partnumberDescription642738-001 HP Business Digital Headset643907-001 Fan sink (includes replacement thermal material)643908-001 Chassis fan6453

Spare partnumberDescription689381-001 Front bezel for use in 8380 models691935-001 Intel Pentium G640 (2.8-GHz, 3-MB L3 cache)691936-001 Intel Pentium

Microtower (MT) chassis spare partsComputer major componentsItem Description Spare part number(1) Front bezel For use in all countries and regions

Item Description Spare part number 320W, standard 613765-001(4) System board (includes replacement thermal material) For use in models without Wind

CablesItem Description Spare part number(1) Front I/O assembly 646827-001(2) SATA optical drive power cable 646834-001(3) SATA hard drive power cable

Item Description Spare part number Adapter, DisplayPort to HDMI 617450-001 DisplayPort cable 487562-001Misc partsItem Description Spare part number(

Item Description Spare part number Serial port, PCI card (not illustrated) 638815-001 2.5-in drive adapter (not illustrated) 586721-001 Grommet, ha

Description Spare part number1-TB, 7200-rpm 636930-001500-GB, 7200-rpm 636929-001250-GB, 7200-rpm 636927-001256-GB Solid-state Drive (SSD), self-encry

Spare partnumberDescription463023-001 DMS-59 to dual VGA cable484156-001 Adapter, DisplayPort to DVI487562-001 DisplayPort cable508987-001 Clamp lock,

Spare partnumberDescription637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB638629-001 Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache)638815-001

Recovering the Configuration Settings ... 304 Illustrated

Spare partnumberDescription680020-001 256-GB Solid-state drive, self-encrypting (SED), SATA 6.0680653-001 nVidia Quadro NVS310 PCIe x16 graphics card,

Small Form Factor (SFF) chassis spare partsComputer major componentsItem Description Spare part number(1) Front bezel 687950-001 Bezel blank (5.25-in

Item Description Spare part number 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material; not illustrated)

CablesItem Description Spare part number(1) Front I/O and power switch assembly 636926-001(2) SATA cable, 19.5 inch, 2 straight ends 638813-001(3) SAT

Misc partsItem Description Spare part number(1) Chassis fan 645327-001(2) Fan duct (not illustrated) 636921-001(3) Heat sink (includes replacement the

Item Description Spare part number(8) Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001 Rubber foot 583654-001 C

DrivesDescription Spare part numberHard drive 1-TB, 7200-rpm 636930-001500-GB, 7200-rpm 636929-001320-GB, 7200-rpm 639135-001250-GB, 7200-rpm 636927-

Sequential part number listingSpare partnumberDescription370708-001 Foot kit397117-001 Hard drive conversion bracket463023-001 DMS-59 to dual VGA cabl

Spare partnumberDescription636921-001 Fan duct636922-001 Chassis fan636923-001 SATA power cable636925-001 Speaker636926-001 Front I/O cable and power

Spare partnumberDescription671613-001 Memory module, 4-GB, PC3-12800,-CL11674314-xx1 Keyboard, wireless for use in models without Windows 8674317-001

General Cleaning Safety Precautions ... 69Cleaning the Computer Case ...

Ultra-Slim Desktop (USDT) chassis spare partsComputer major componentsItem Description Spare part number(1) Access panel 689382-001 AC adapter 180

Item Description Spare part number For use in models with DisplayPort 1.2 support without Windows 8 711787-001 For use in models with DisplayPort 1.

Misc partsItem Description Spare part number(1) Heat sink for use with the processor (includes replacement thermal material) 587456-001(2) Heat sink f

Item Description Spare part number(4) Card reader 592685-001(5) Speaker 689384-001(6) Front I/O panel 587458-001(7) Rear port cover 646818-001(8) Cha

DrivesDescription Spare part numberHard drive 500-GB, 7200-rpm, 2.5-inch, self-encrypting (SED) 696442-001500-GB, 7200-rpm, 2.5-inch 686217-001320-GB

Spare partnumberDescription537749-001 Mouse, USB, optical, jack black587456-001 Heat sink for use with the processor (includes thermal material)587458

Spare partnumberDescription674314-xx1 Keyboard, wireless674317-001 Mouse, wireless, HP Elite674318-001 Mouse, USB, HP Elite680020-001 256-GB Solid-sta

Spare partnumberDescription711787-501 System board with DisplayPort 1.2 support for use in models with Windows 8 Standard711787-601 System board with

5 Routine Care, SATA Drive Guidelines,and Disassembly PreparationThis chapter provides general service information for the computer. Adherence to the

Removing DIPs from vinyl trayRemoving DIPs from StyrofoamRemoving bubble pack from PCBPacking PCBs in foam-lined box2,000 V3,500 V7,000 V5,000 V4,000

Rear Chassis Fan ... 109Fan

Grounding the Work AreaTo prevent static damage at the work area, use the following precautions:● Cover the work surface with approved static-dissipat

Operating GuidelinesTo prevent overheating and to help prolong the life of the computer:●Keep the computer away from excessive moisture, direct sunlig

To clean the computer case, follow the procedures described below:●To remove light stains or dirt, use plain water with a clean, lint-free cloth or sw

Cleaning the MouseBefore cleaning the mouse, ensure that the power to the computer is turned off.● Clean the mouse ball by first removing the retainin

Cables and ConnectorsMost cables used throughout the unit are flat, flexible cables. These cables must be handled withcare to avoid damage. Apply only

SATA Hard DrivesSerial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7Number of pins in power cable 15Maximum data cable l

●Some flat ribbon cables come prefolded. Never change the folds on these cables.●Do not bend any cable sharply. A sharp bend can break the internal wi

6 Removal and Replacement ProceduresConvertible Minitower (CMT) ChassisAdherence to the procedures and precautions described in this chapter is essent

Access PanelDescription Spare part numberAccess panel 646819-0011. Prepare the computer for disassembly (Preparation for Disassembly on page 75)2. Lay

Front BezelDescription Spare part numberFront bezel for use in 8300 models 689380-001Front bezel for use in 8380 models 689381-0011. Prepare the compu

Front Bezel Security ... 166Beze

Front Bezel SecurityThe front bezel can be locked in place by installing a security screw provided by HP. To install thesecurity screw:1. Prepare the

6. Install the screw through the interior of the front of the chassis into the front bezel. The screwhole is located on the left edge of the chassis n

Bezel BlanksDescription Spare part number3.5-inch bezel blank 583653-0015.25-inch bezel blank, optical drive 570838-0011. Prepare the computer for dis

System Board ConnectionsRefer to the following illustration and table to identify the system board connectors.Figure 6-6 System Board ConnectionsTabl

Table 6-1 System Board Connections (continued)No. System Board Connector System Board Label Color Component16 USB MEDIA black USB Device, such as a M

For proper system operation, the DDR3-SDRAM DIMMs must be:●industry-standard 240-pin●unbuffered non-ECC PC3-12800 DDR3-1600 MHz-compliant●1.5 volt DDR

Installing DIMMsCAUTION: You must disconnect the power cord and wait approximately 30 seconds for the powerto drain before adding or removing memory m

4. Push the module down into the socket, ensuring that the module is fully inserted and properlyseated. Make sure the latches are in the closed positi

4. Press straight down on the two green thumb tabs inside the chassis (1) and rotate the expansioncard retention latch up (2).Figure 6-8 Opening the

b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each endand carefully rock it back and forth until the connectors