HP rp5800 Manual do Utilizador descarregar pdf (Página 27)

Preparing to Call Technical Support

If you can not solve a problem using the troubleshooting tips in this section, you may need to call

technical support. Have the following information available when you call:

● If the product is connected to an HP POS computer, provide the serial number of the POS

computer

●

Purchase date on invoice

●

The spares part number located on the product

● Condition under which the problem occurred

●

Error messages received

●

Hardware configuration

● Hardware and software you are using

ENWW Preparing to Call Technical Support 21

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HP rp5800 Manual do Utilizador Página 27