Hp AD117-9003A-ED3 Manual do Utilizador descarregar pdf (Página 115)

2. Collect the following information:

• The model number of your server (for example rx2620).

• The product number of your server. This can be found on the identification label, which

is found on the pull-out label at the front of the server.

• The serial number of your server. This can be found on the identification label.

3. Be familiar with your server configuration.

• Are you using the LAN, RS-232, or web interface to monitor the server?

• How many processors, DIMMs, and PCI cards have been installed?

• What versions of processor, memory, and PCI cards are used and where are they

installed?

• What accessories are installed?

4. Determine the following

• Which firmware versions are in use?

• When did the problem start?

• Have recent changes been made to the server?

• Which operating system and version is in use?

Online Support

To contact HP Customer Support online, refer to the Worldwide Limited Warranty and Technical

SupportGuide or visit us at http://www.hp.com/go/bizsupport. On our web page, enter the server

model number (rx2620) and search the field.

The following information is available on this website:

• Software and firmware updates

• The latest drivers and utilities

• Additional documentation

Phone Support

To contact HP customer support by phone, locate the HP IT Resource Center (ITRC) near you,

at:http://www.itrc.hp.com. Local phone numbers are listed in your native language for help.

Where to Get Help 115

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