Hp ProLiant DL100 Series Server DL100 Series Manual do Utilizador

HP ProLiant DL100 Series Server User Guide for HP ProLiant DL120 G6 Servers Part Number 579574-001 October 2009 (First Edition)

Item Description 6 Optical drive SATA cable connector 7 Hard drive 4 SATA cable connector 8 Hard drive 3 SATA cable connector 9 Hard drive backpl

el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la e

Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se deseja

Technical support 102

Technical support 103

Acronyms and abbreviations ACU Array Configuration Utility AMP Advanced Memory Protection ATX advanced technology extended BIOS Basic Input/Output

KVM keyboard, video, and mouse LO100i HP Lights-Out 100 Remote Management processors NEMA National Electrical Manufacturers Association NFPA Natio

RAID redundant array of inexpensive (or independent) disks RDIMM Registered Dual In-line Memory Module ROM read-only memory SAS serial attached SC

Index A access panel 14 acoustics statement for Germany 94 air baffle 14 airflow requirements 18 audio 76 authorized reseller 85, 96 auth

flash ROM 83 front panel buttons 6 front panel components 6 front panel LEDs 6 G grounding methods 95 grounding requirements 19 H hard dr

problem diagnosis 49, 50, 53 processors 73 R rack installation 20 rack resources 17 rack stability 52 RBSU (ROM-Based Setup Utility) 47 r

NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and is not responding to traditional debu

Item LED description Status 4 System fan failure has failed or is missing. Amber = System fanOff = Normal 5 BMC Heartbeat Flashing = Normal Off

Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of p

5. Place the server on a sturdy, level surface. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow

1. Power down the server (on page 13). 2. Remove the server from the rack (on page 13). 3. Remove the access panel (on page 14). 4. Disconnect all

1. Install the PCI riser board assembly. 2. Connect any internal cables for expansion boards. 3. Install the access panel. 4. Install the server

Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running w

Space and airflow requirements Tower serverIn a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the serv

The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is l

© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties f

Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the

Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware option

DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for specific AMP modes. Slot numbers are rep

Item Description Definition 4 Memory speed 10600 = 1333-MHz 8500 = 1067-MHz 5 DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC)

Installi D ng IMMs CAUTION: To avoid damage to the hard drives, air baffle, drive blanks, and access panel mumemory, and other system components,

Hard drive guidelines When adding hard drives to the server, observe the following general guidelines: • The system automatically sets all drive nu

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank

4. Install the hard drive. Installing a non-hot-plug hard drive The server supports up to two SATA hard drives with the embedded controller. The s

4. Using a T-10 Torx screwdriver, remove the hard drive carrier. 5. Remove four T-10 screws from the hard drive carrier. 6. Install the hard drive

7. Install the hard drive assembly. 8. Route and connect the hard drive data and power cables to the hard drive. For SAS and SATA device numbers, s

Contents Component identification... 6 Fr

o SAS hard drive 9. Connect the hard drive data cables: o For SATA hard drives, connect the cable to the system board. For more information, see t

Optical drive option To install the component: 1. Power down the server (on page 13). 2. Remove the server from the rack (on page 13). 3. Remove t

8. Connect the optical drive and power cable to the optical drive. 9. Connect the power connector to the power supply backplane. 10. Install the a

6. Remove the expansion slot covers. 7. Install the expansion board. IMPORTANT: The server does not power up if the PCI riser board assembly i

2. Remove the server from the rack (on page 13). 3. Remove the access panel (on page 14). 4. Disconnect all internal cables connected to existing e

Storage controller option IMPORTANT: For additional installation and configuration information, refer to the documentation that ships with the op

5. Connect the SAS hard drive LED cable to the system board and to the SAS controller. 6. Install the access panel. 7. Install the server into the

5. Install the cache module on the controller. 6. Connect the cable to the cache module. Hardware options installation 37

7. Install the battery pack. 8. Route the cable. 9. Install the access panel. 10. Install the server into the rack. HP Trusted Platform Module o

• When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker™ dete

Removing a hard drive... 25 Installin

7. Install the TPM security rivet by pressing the rivet firmly into the system board. 8. Install any components removed to access the TPM connector

Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to opti

BBWC battery cabling to an optional controller Power supply (500 W) cabling Cabling 42

SATA cabling SATA cabling to the SGPIO connector and the 12C cable connector Cabling 43

SAS cabling to the SGPIO connector and the 12C cable connector Internal USB cabling Cabling 44

Fan cabling Cabling 45

Software and configuration utilities BIOS Setup Utility To use the BIOS Setup Utility, use the following keys: • To access the BIOS Setup Utility, p

To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted. By default, the auto-configuration p

• Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Baor the HP website (http://www.hp.com/support/sma s

Troubleshooting Common problem resolution Loose connections (on page 49) Service notifications (on page 49) Firmware updates (on page 49) DIMM handli

Internal system problems... 67 System o

• Components for option firmware updates available from the HP website (http://www.hp.com/support) HP offers a subscription service that can provide

flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 55)." The Genera

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of i

Preparing the server for diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity

• Power-on problems flowchart (on page 56) The number contained in parentheses in the flowchart boxes corresponds to a table with references to or t

General diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if t

Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. NOTE: For the location of ser

Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Power on circuit problem • Imp

POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the

Item See 1 Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) 2

Component identification Front panel components Item Description 1 Optical drive 2 Serial label pull tab 3 USB ports (2) 4 Unit Identificatio

OS boot problems flowchart Symptom: Server does not boot a previously installed operating system. Possible causes: • Corrupted operating system •

Item See 3 "General memory problems are occurring (on page 72)" 4 • "Hardware problems (on page 63)" • Server maintenance and s

NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seate

Hardware problems The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supp

Power supply problems (on page 64) UPS problems (on page 64) Power source problems Action: 1. Press the Power On/Standby button to be sure it is on

7. Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. See the UPS documentation. 8. If the UPS sleep mode is initiated

General hardware problems Problems with new hardware (on page 66) Unknown problem (on page 65) Third-party device problems (on page 67) Testing the d

Third-party device problems Action: 1. Refer to the server and operating system documentation to be sure the server and operating system support the

4. Be sure the media from which you are attempting to boot is not damaged and is a bootable CD. 5. If attempting to boot from a USB CD-ROM drive, re

Latest firmware indicates a defective tape, or head clogs occur regularly Action: Replace the tape. Other errors are occurring Action: Replace the d

Item Description Status 2 Internal health LED Green = System health is normal. Amber = System health is degraded. To identify the component in a d

• Check each tape cartridge that has been used in the drive to see if a leader was dropped. After ylocate ou any bad cartridges, dispose of them. A

5. Replace any refor specificatioquired non-functioning fans and restart the server. Refer to the server documentation ns on fan requirements. . Refe

Server response time is slower than usual e sure the hard drive is not full, and increase the amount of free space on the hard drive, if eAction: d

Memory count error exists Possible Cause: The memory modules are not installed correctly. Action: 1. Be sure the memory modules are supported by the

separated. For specific instructions for the server you are troubleshooting, refer to processor information in the Hardware options installation (on

• Be sure no loose connections (on page 49) exist in the rest of the server, particularly with the cables board. screws, bits, or slot bracket blan

If you do not have access to the password, you must disable the power-on password by using the ord Disable switch on the system board. Refer to the s

3. Be sure the current drivers for the operating system are installed. Be sure the device driver is not corrupted by replacing the driver. 4. input d

AT cActio nd to On using the AT command ATE. Data is established luding speed, data, parity, and stop bits. sure the software is set for the correc

4. Be sure the modem is current and compliant with CCITT and Bell standards. Replace wisupported modem if needed. th a You are unable to connect to

Rear panel components Item Description 1 Power cord connector 2 Mouse connector 3 10/100/1000 NIC 1 connector/shared Lights-Out 100 management

Network controller has stopped working : Actionlem. For LED information, refer to the network controller documentation. 4. s working by replacing it

on procedures, hardware options, software tools, and operating systems supported by the server. Ref to "Server software and configuration uti

When to recoIf all othe system. Before you take this step: 1. Weinte by removing and reinstalling the problem ft2. Be sure the server has adequate

Errors occur after the system software is changed n log and operating system log for entries indicating why the software failed. rmine if they are t

• Support new features • Correct problems in a previous ROM version The bootable ROMPaq diskette or USB drive key contains all the necessary syste

Drivers HP driversed operating sy). and utilities can be found on the Easy Set-up CD. For the latest drivers and information on stems, refer to the

o Hardware configuration o Add-on boards o Monitor o Connected peripherals such as tape drives are and software: nd model • y scribing the detail

• ch third-party software component installed, with the version • d description of the problem and any associated error messages Linux operating

Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real

Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification

Item Description Status Flashing blue = System is being managed remotely. Off = Off 2 NIC/Lights-Out 100 link Green or flashing green = 10M/100M lin

to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause h

Canadian notice (Avis Canadien) s meets all requirements of the Canadian Interference-Causing Equipment Canada. s meets all requirements of the Canad

ose of handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and

BSMI notice Korean notice Class A equipment Class B equipment Laser comThis product rage device (that is, CD or DVD drive) and/or fiber optic tra

Batte l ry rep acement notice WARNING: m pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properl

Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when settin

Technical support HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwide (in English) webpage (h

• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that H

Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en A

HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Serv