HP EliteBook QS020US Manual do Utilizador

HP EliteBook 8460w Mobile WorkstationHP EliteBook 8460p Notebook PCHP ProBook 6460b Notebook PCMaintenance and Service Guide

Category Description HP ProBook6460bNotebook PCHP EliteBook8460pNotebook PCHP EliteBook8460w MobileWorkstation 2430M, 2.40-GHz (Turbo up to 3.00)proc

4. Pull the heat sink away from the side of the computer to remove it (3).NOTE: The first image shows the discrete heat sink, the second image shows t

NOTE: For UMA models, thoroughly clean thermal material from the surfaces of the processor (1)and the heat sink (2) each time you remove the heat sink

ProcessorNOTE: All processor spare part kits include replacement thermal material.Description Spare part numberIntel Core i7 processors, Quad Core 28

4. Remove the battery (see Battery on page 63).5. Remove the bottom door (see Bottom door on page 70).6. Remove the fan (see Fan on page 90).7. Remove

KeyboardNOTE: For a detailed list of available keyboards, see Sequential part number listing on page 43.Description Spare part numberKeyboard for use

3. Using a flat-blade screwdriver, press on the tabs along the bottom of the computer to disengagethe keyboard.4. Position the computer right-side up

8. Lift the keyboard connector latch (2), and then disconnect the keyboard cable from the systemboard (3).9. Remove the keyboard.Reverse this procedur

Before removing the bottom cover, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnt

3. Remove the following screws that secure the bottom cover to the computer:●(1): 1 Phillips PM2.0×3.0 screw from the hard drive bay●(2): 2 Phillips P

5. Disconnect the speaker cable from the system board connector (2).6. Release the bottom cover by lifting the edges until it disengages from the comp

Category Description HP ProBook6460bNotebook PCHP EliteBook8460pNotebook PCHP EliteBook8460w MobileWorkstation 35.6-cm (14.0-in) HD, anti-glare, LEDS

Fingerprint reader boardDescription Spare part numberFingerprint reader board (includes cable) 642764-001Before removing the fingerprint reader board,

2. Disconnect the cable from the system board (1), and then lift the board straight up and off thecomputer (2).Reverse this procedure to install the f

Lid switchDescription Spare part numberLid switch board (includes cable) 642765-001Before removing the lid switch, follow these steps:1. Shut down the

2. Disconnect the cable from the system board (1), and then lift the lid switch and cable straight upand off the computer (2).Reverse this procedure t

Speaker assemblyDescription Spare part numberSpeaker assembly 641840-001Before removing the speaker assembly, follow these steps:1. Shut down the comp

3. Remove the speaker assembly (2) from the bottom cover.4. Turn the bottom cover over, and then remove the speaker cable (1) from the routing path (2

RJ-11 connector cableNOTE: The RJ-11 connector cable is included in the Cable Kit, spare part number 641830-001.Before removing the RJ-11 connector ca

3. Remove the RJ-11 connector cable from the clips and routing channel (2) built into the baseenclosure.4. Remove the RJ-11 connector cable from the b

Display assembly components (cable, antennas, hinges, enclosure)This section describes removing components that require you to completely remove the d

2. Disconnect the display cable (1) and webcam cable (2) from the system board.3. Remove the antennas from the holes they route through in the compute

Category Description HP ProBook6460bNotebook PCHP EliteBook8460pNotebook PCHP EliteBook8460w MobileWorkstation Supports the following drives:● 750-GB

6. To remove the display bezel, remove the two rubber screw covers (1) and the two PhillipsPM2.5×5.0 screws (2) in the bottom corners of the display b

11. Lift the display panel from the display enclosure (3).12. If it is necessary to remove the display panel/webcam cable, remove the display cable fr

14. If you need to remove the hinge covers from the display hinges, pull the hinges toward oneanother to remove them.15. If it is necessary to replace

18. Lift the antennas (2) and cables (3) straight up out of the display enclosure.CAUTION: When installing the display assembly, be sure that the wire

22. Remove the latching mechanism from the tabs that hold it in place (3), slide the mechanism untilit clears the tabs (4), and then lift the mechanis

Description Spare part number●For use in computers with WLAN, with WWAN, no vPro (4M) 646321-002●For use in computers with vPro (8M), WLAN, and WWAN 6

●Processor (see Processor on page 94)●USB 3.0 board (see USB 3.0 board on page 120)Remove the system board:1. Position the computer right-side up, wit

3. Remove the two Phillips PM2.5×4.0 screws that secure the system board to the base enclosure.4. Lift the system board up at an angle (1), and then l

USB 3.0 boardNOTE: When replacing the system board, be sure to remove the USB 3.0 board from the oldsystem board and install it on the new system boar

3. Lift the USB 3.0 board from the connector and mounting posts, and remove it from the systemboard (2).Reverse the preceding procedure to install the

Category Description HP ProBook6460bNotebook PCHP EliteBook8460pNotebook PCHP EliteBook8460w MobileWorkstation Supports “No Modem” option √√√Ethernet

c. Optical drive (see Optical drive on page 72)d. Fan (see Fan on page 90)e. Heat sink (see Heat sink on page 91)f. Modem module (see Modem module on

5 Computer Setup (BIOS) and SystemDiagnosticsUsing Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication between a

To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes:Click the Exit icon in the

Updating the BIOSUpdated versions of the BIOS may be available on the HP Web site.Most BIOS updates on the HP Web site are packaged in compressed file

NOTE: If you connect your computer to a network, consult the network administrator beforeinstalling any software updates, especially system BIOS updat

6 SpecificationsComputer specifications Metric U.S.DimensionsLength 23.1 cm 9.11 inWidth 33.8 cm 13.3 inHeight (front to rear) 3.4 to 3.6 cm 1.34 to 1

Metric U.S.Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rateNOTE: Applicable product safety standards specify thermal limits

35.6-cm (14.0-in), HD+ display specifications Metric U.S.DimensionsHeight 20.6 cm 8.11 inWidth 32.1 cm 12.64 inWeight 325 g max 11.46 ozSurface treatm

Hard drive specifications 750-GB* 500-GB* 320-GB* 250-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mmWidth 70 mm 70 mm 70 mm 70 mmWeight 115 g 101 g 1

DVD±RW and CD-RW SuperMulti DL Combo DrivespecificationsApplicable disc Read:CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I,

Category Description HP ProBook6460bNotebook PCHP EliteBook8460pNotebook PCHP EliteBook8460w MobileWorkstation Supports the following WWANmodules:● Q

Blu-ray Disc ROM with SuperMulti DVD±R/RW DL DriveApplicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT,CD-ROM, CD-ROM XA,MIXED MODE CD, CD-I,

Blu-ray BD-R/RE + DVDSM DL DriveApplicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT,CD-ROM, CD-ROM XA, MIXED MODECD, CD-I, CD-I Bridge (Pho

DVD-ROM Drive specificationsApplicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD DigitalAudio, CD-XA ready (Mode 2, Form 1

Specification information in Device ManagerDevice Manager allows you to view and control the hardware attached to the computer, as well asprovides har

7 Backup and recoveryWindows 7●Backing up your information●Performing a system recoveryTo protect your information, use Windows Backup and Restore to

new software and data files, you should continue to back up your system on a regular basis tomaintain a reasonably current backup. The system repair d

Using the Windows recovery toolsTo recover information you previously backed up:1. Select Start > All Programs > Maintenance > Backup and Res

3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Pressthe ESC key for Startup Menu” message is displayed

Windows VistaTo protect your information, use the Backup and Restore Center to back up individual files andfolders, back up your entire hard drive (se

To create a backup using Backup and Restore Center:NOTE: Be sure that the computer is connected to AC power before you start the backup process.NOTE:

Category Description HP ProBook6460bNotebook PCHP EliteBook8460pNotebook PCHP EliteBook8460w MobileWorkstation Touchpad includes: on/off button,suppo

4. Select Repair your computer.5. Follow the on-screen instructions.NOTE: For additional information on recovering information using the Windows tools

NOTE: This process takes several minutes.1. If possible, back up all personal files.2. Restart the computer, and then insert the Windows Vista operati

8 Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana

9 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local law

Perform the following steps to disassemble the display assembly:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the dis

4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).5. Remove all screws (1) that secure the display pane

10. Remove the display panel frame (2) from the display panel.11. Remove the screws (1) that secure the backlight cover to the display panel.12. Lift

15. Remove the backlight cables (1) from the clip (2) in the display panel.16. Position the display panel upside-down.WARNING! The backlight contains

18. Remove the backlight from the backlight frame.19. Disconnect the display panel cable (1) from the LCD panel.20. Remove the screws (2) that secure

Category Description HP ProBook6460bNotebook PCHP EliteBook8460pNotebook PCHP EliteBook8460w MobileWorkstation FreeDOS √√√ Preinstalled with Microsof

IndexSymbols/Numerics1394 port, identifying 21AAC adapter, spare part numbers42, 45accessory battery connector,identifying 25ambient light sensorident

spare part number 54spare part numbers 36, 65Display Cable Kitspare part number 37, 53display component recycling 146display components, spare partnum

lightsbattery 20caps lock 14hard drive 21HP QuickWeb 15mute 15num lock 15power 14, 20webcam 11wireless 15, 20Mmass storage devices, spare partnumbers

slotsExpressCard 21security cable 23, 24smart card readerremoval 71spare part number 29, 52, 54,71solid-state drive, spare partnumbers 35, 41, 54, 55,

Category Description HP ProBook6460bNotebook PCHP EliteBook8460pNotebook PCHP EliteBook8460w MobileWorkstation Windows Vista Basic 32 with MicrosoftO

2 External component identificationDisplayNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Internal di

Component Description(5) Webcam light (select models only) On: The webcam is in use.(6) Webcam (select models only) Records video and captures still p

© Copyright 2011, 2012 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany unde

Component Description(6) Webcam (select models only) Records video and captures still photographs.To use the webcam, select Start > All Programs &g

TopTouchPadNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) Pointing stick (select mod

LightsNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) TouchPad on/off light●Amber: The TouchPad is

Component Description(4)Wireless light●White: An integrated wireless device, such as awireless local area network (WLAN) device and/or aBluetooth® dev

Buttons and fingerprint readerNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) TouchPad on/off butto

Component Description(2)Power button●When the computer is off, press the button to turn onthe computer.●When the computer is on, press the button brie

KeysNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) esc key Displays system information when presse

Component Description(3) fn key Executes frequently used system functions when pressedin combination with a function key, the num lk key, or theesc

FrontNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Display release latch Opens the computer.(2) Wir

Component Description(5) Hard drive light●Blinking turquoise: The hard drive or optical drive is beingaccessed.●Amber: HP 3D DriveGuard has temporaril

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

RearNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)RJ-11 (modem) jack Connects a modem cable.(2)Exter

RightNOTE: Refer to the illustration that most closely matches your computer.Component Description(1)Audio-out (headphone) jack Produces sound when c

Component Description(1)Audio-out (headphone) jack Produces sound when connected to optional poweredstereo speakers, headphones, ear buds, a headset,

BottomComponent Description(1) Vents (3) Enable airflow to cool internal components.NOTE: The computer fan starts up automatically to coolinternal c

Component Description(9) Bluetooth compartment Contains a Bluetooth device.(10)Wireless and memory modulecompartments and hard drive bayHold an HP M

3 Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial number and modeldescription provided

Computer major components28 Chapter 3 Illustrated parts catalog

Item Description Spare part number(1) Display panelNOTE: For a list of display panel spare parts, see Display components on page 36.not spared(2) Keyb

Item Description Spare part number ●For use in computers with WLAN, with WWAN, no vPro (4M) 642751-001 ●For use in computers with vPro (8M), WLAN, wit

Item Description Spare part number Broadcom 43224AGN 802.11a/b/g/draft-n WiFi Adapter for use in Albania, Algeria,Andorra, Angola, Argentina, Armenia

iv Safety warning notice

Item Description Spare part number Intel Wi-Fi Link 1000 for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia,Austria, Azerbaijan, Ba

Item Description Spare part number Intel Centrino Advanced-N 6205 for use in Afghanistan, Albania, Algeria, Andorra, Angola,Antigua and Barbuda, Arge

Item Description Spare part number 2310M, 2.1-GHz processor, 3-MB L3 cacheNOTE: At temperatures above 86⁰ F (30⁰ C), the Intel Core i3-2310M processo

Item Description Spare part number 320-GB, 7200-rpm 627731-001 320-GB, 5400-rpm 622643-001 250-GB, 7200-rpm 635225-001 256-GB solid-state drive 66968

Display componentsItem Description Spare part number(1) Display bezel (for use on models with or without a webcam) For use with HP ProBook 6460b mo

Item Description Spare part number Microphone module (not illustrated) For use with HP ProBook 6460b models 642797-001 For use with HP EliteBook

Item Description Spare part number For use in HP EliteBook 8460w models (includes backlight module) 642780-001 Display Latch Kit (not illustrated) 6

Cable KitItem Description Spare part number Cable Kit: 641830-001(1) Bluetooth module cable(2) Pointing stick cable(3) RJ-11 connector cableCable Kit

Plastics KitItem Description Spare part number Plastics Kit for use in HP ProBook 6460b models 641832-001 Plastics Kit for use in HP EliteBook 8460p

Mass storage devicesDescription Spare part numberOptical driveFor use in 6460b/8460p models: ●Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive 643912-001●B

Table of contents1 Product description ...

Miscellaneous partsDescription Spare part numberAC adapters65-W AC adapter 609939-00165-W AC adapter for use in India 609948-00190-W AC adapter 609940

Description Spare part numberHP keyed cable lock 626729-001Nylon case 612757-001Sequential part number listingSpare partnumberDescription390632-001 Mo

Spare partnumberDescription572511-001 Intel Wi-Fi Link 6300, 802.11a/b/g/n WLAN module for use in Andorra, Antigua and Barbuda, Argentina,Aruba, Austr

Spare partnumberDescription593836-001 Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra,Angola, Anti

Spare partnumberDescription630435-001 Atheros HB112AGN 802.11a/b/g/n 3x3 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra,Angola, Antigu

Spare partnumberDescription634089-001 9-cell, 73 WHr, 2.2 Ah Li-ion battery634091-001 8-GB memory module (PC3-10600, 1333-MHz, DDR3)634400-001 HP un24

Spare partnumberDescription641834-211 Keyboard without pointing stick for use in HP ProBook 6460b models in Hungary (includes keyboard cable)641834-25

Spare partnumberDescription641835-121 Keyboard with pointing stick for use in HP ProBook 6460b models in French Canada (includes keyboardand pointing

Spare partnumberDescription641835-DJ1 Keyboard with pointing stick for use in HP ProBook 6460b models in Greece (includes keyboard andpointing stick c

Spare partnumberDescription642760-061 Keyboard with pointing stick for use in HP EliteBook 8460p models in Italy (includes keyboard and pointingstick

Drive handling ... 57Grounding guidelines ...

Spare partnumberDescription642760-BB1 Keyboard with pointing stick for use in HP EliteBook 8460p models in Israel (includes keyboard andpointing stick

Spare partnumberDescription642779-001 Display enclosure for use in HP EliteBook 8460p models642780-001 Display enclosure for use in HP EliteBook 8460w

Spare partnumberDescription643916-001 160-GB solid-state drive (SSD)643917-001 128-GB solid-state drive (SSD)643918-001 Display bezel for use with HP

Spare partnumberDescription660576-001 Optical drive bezel664663-001 Intel Celeron Dual-Core processor, B840, 1.9-GHz, 2-MB L3 cache665116-001 Intel Co

4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap

Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 95 screws and screw locks, in 15 differe

Restoring factory settings in Computer Setup ... 124Updating the BIOS ...

Computer feetThe computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, sparepart number 641831-001 for HP ProBook 64

BatteryDescription Spare part number9-cell, 100 WHr, 3.0 Ah Li-ion battery (CC09100-CL) 631243-0019-cell, 100 WHr, 3.0 Ah Li-ion battery (BB09100-CL)

Install the battery by inserting it into the battery bay until you hear a click.SIMNOTE: This section applies only to computer models with WWAN capabi

Display assembly components (panel, bezel, webcam, microphone)All display assemblies include WLAN antenna transceivers and cables. WWAN models also in

Before removing the display panel, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

5. Remove the display bezel (4).6. If it is necessary to replace the webcam module, gently pull the module away from the double-sided tape on the disp

9. Pivot the display panel upward until it sits at a 90 degree angle (3).10. Disconnect the display panel cable from the back of the display panel (1)

Component replacement procedures 69

Bottom doorThe bottom door is available in the Plastics Kit, spare part number 641832-001 for HP ProBook6460b models and 642804-001 for HP EliteBook 8

Smart card readerDescription Spare part numberSmart card reader assembly for use in 8460p/w models 642769-001Smart card reader assembly for use in 646

viii

Optical driveDescription Spare part numberFor use in 6460b/8460p models: Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive 643912-001Blu-ray ROM DVD±RW Supe

4. Remove the optical drive (3) from the computer.5. If it is necessary to replace the optical drive bracket, position the optical drive with the rear

Upgrade bayDescription Spare part numberUpgrade Bay – Hard Drive Adapter Kit 643921-001500-GB, 7200-rpm (for use in the upgrade bay) 656424-001320-GB,

5. Remove the drive assembly (3) from the computer.Reverse this procedure to install the hard drive into the upgrade bay.Component replacement procedu

Hard driveNOTE: All hard drive spare part kits include a hard drive bracket and screws.Description Spare part number750-GB, 7200-rpm hard drive 633252

4. Grasp the Mylar tab on the hard drive and slide the hard drive to the right (2) to disconnect itfrom the system board connector.5. Remove the hard

RTC batteryDescription Spare part numberRTC battery 651948-001Before removing the RTC battery, follow these steps:1. Shut down the computer. If you ar

Memory modulesNOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of thecomputer.Description Spare part number2-G

3. Remove the memory module (2) by pulling the module away from the slot at an angle.NOTE: Memory modules are designed with a notch (3) to prevent inc

WWAN moduleCAUTION: The WWAN module and the WLAN module are not interchangeable.Description Spare part numberHP hs2340 HSPA+ Mobile Broadband Module

1 Product descriptionCategory Description HP ProBook6460bNotebook PCHP EliteBook8460pNotebook PCHP EliteBook8460w MobileWorkstationProduct Name HP Pro

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.NOTE: WWAN modules are designed with a notch (4) to prevent incorre

WLAN moduleCAUTION: The WLAN module and the WWAN module are not interchangeable.Description Spare part numberIntel Wi-Fi Link 6300, 802.11a/b/g/n WLAN

Description Spare part numberBroadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria,Andorra, Angola, Antigua and B

Description Spare part numberAtheros HB112AGN 802.11a/b/g/n 3x3 WiFi Adapter for use in Afghanistan, Albania, Algeria,Andorra, Angola, Antigua and Bar

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,and then unplugging the AC adapter from the computer.4

4. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: WLAN modules are designed with a notch (4) to prevent incorre

Bluetooth moduleNOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. TheBluetooth module cable is included in the Cabl

Modem moduleNOTE: The modem module spare part kit does not include a modem module cable. The modemmodule cable is included in the Cable Kit, spare par

FanDescription Spare part numberFan 641839-001Before removing the fan, follow these steps:1. Shut down the computer. If you are unsure whether the com

NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side ofthe computer.The computer uses an electric fan f