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Maintenance and Service GuideHP Pavilion ze2000 Notebook PCCompaq Presario M2000 Notebook PCDocument Part Number: 377608-001February 2005This guide is

1–6 Maintenance and Service GuideProduct DescriptionTable 1-1Front ComponentsHP Pavilion ze2000Item Component Function1 Speakers (2) Produce stereo so

Removal and Replacement ProceduresMaintenance and Service Guide 5–75. Remove the hard drive by following these steps:a. Position the notebook with the

5–8 Maintenance and Service GuideRemoval and Replacement Procedurese. Use the mylar tab 1 on the right side of the hard drive to lift the right side o

Removal and Replacement ProceduresMaintenance and Service Guide 5–9g. Remove the 4 silver PM2.5×4.0 screws 1 that secure the hard drive frame to the h

5–10 Maintenance and Service GuideRemoval and Replacement Procedures5.4 Notebook FeetThe notebook feet are adhesive-backed rubber pads. The feet are i

Removal and Replacement ProceduresMaintenance and Service Guide 5–115.5 Optical Drive1. Prepare the notebook for disassembly (Section 5.3).2. Remove t

5–12 Maintenance and Service GuideRemoval and Replacement Procedures3. Remove the black PM2.0×6.0 screw 1 that secures the optical drive to the notebo

Removal and Replacement ProceduresMaintenance and Service Guide 5–135.6 Memory Module1. Prepare the notebook for disassembly (refer to Section 5.3).Me

5–14 Maintenance and Service GuideRemoval and Replacement Procedures2. Loosen the 2 black PM2.0×5.0 screws 1 that secure the memory module compartment

Removal and Replacement ProceduresMaintenance and Service Guide 5–155. Spread the retaining tabs 1 on each side of the memory module socket to release

5–16 Maintenance and Service GuideRemoval and Replacement Procedures5.7 Mini PCI Communications Card1. Prepare the notebook for disassembly (Section 5

Product DescriptionMaintenance and Service Guide 1–7The external components on the front of the Compaq Presario M2000 notebook are shown below and des

Removal and Replacement ProceduresMaintenance and Service Guide 5–172. Loosen the black PM2.0×5.0 screw 1 that secures the Mini PCI compartment cover

5–18 Maintenance and Service GuideRemoval and Replacement Procedures✎Before disconnecting the cables, make note of which wireless antenna cable is att

Removal and Replacement ProceduresMaintenance and Service Guide 5–195.8 Keyboard Cover1. Prepare the notebook for disassembly (Section 5.3).2. Turn th

5–20 Maintenance and Service GuideRemoval and Replacement Procedures3. Remove the 2 silver PM2.0×5.0 screws that secure the keyboard cover to the note

Removal and Replacement ProceduresMaintenance and Service Guide 5–214. Turn the notebook display-side up with the front panel toward you.5. Open the n

5–22 Maintenance and Service GuideRemoval and Replacement Procedures5.9 LED Board1. Prepare the notebook for disassembly (Section 5.3).2. Remove the k

Removal and Replacement ProceduresMaintenance and Service Guide 5–233. Release the zero insertion force (ZIF) connector to which the keyboard cable is

5–24 Maintenance and Service GuideRemoval and Replacement Procedures5.10 Keyboard1. Prepare the notebook for disassembly (Section 5.3).2. Remove the k

Removal and Replacement ProceduresMaintenance and Service Guide 5–253. Remove the 3 black PM2.0×4.0 screws 1 and the black PM2.0×6.0 screw 2 that secu

5–26 Maintenance and Service GuideRemoval and Replacement Procedures4. Lift the rear edge of the keyboard and swing it toward you until it rests on th

1–8 Maintenance and Service GuideProduct DescriptionTable 1-2Front ComponentsCompaq Presario M2000Item Component Function1 Speakers (2) Produce stereo

Removal and Replacement ProceduresMaintenance and Service Guide 5–275. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable

5–28 Maintenance and Service GuideRemoval and Replacement Procedures5.11 Display Assembly1. Prepare the notebook for disassembly (Section 5.3) and rem

Removal and Replacement ProceduresMaintenance and Service Guide 5–292. Turn the notebook upside down, with the front panel toward you.3. Disconnect th

5–30 Maintenance and Service GuideRemoval and Replacement Procedures5. Turn the notebook display-side up with the front toward you.6. Open the display

Removal and Replacement ProceduresMaintenance and Service Guide 5–31ÄCAUTION: Support the display assembly when removing the following screws. Failure

5–32 Maintenance and Service GuideRemoval and Replacement ProceduresÄCAUTION: Support the display assembly when removing the following screws. Failure

Removal and Replacement ProceduresMaintenance and Service Guide 5–335.12 Base Enclosure1. Prepare the notebook for disassembly (Section 5.3) and remov

5–34 Maintenance and Service GuideRemoval and Replacement Procedures✎Steps 3 through 5 apply only to HP Pavilion ze2000 models. See steps 6 through 8

Removal and Replacement ProceduresMaintenance and Service Guide 5–354. Turn the notebook upside down, with the front panel toward you.5. Remove the fo

5–36 Maintenance and Service GuideRemoval and Replacement Procedures✎Steps 6 through 8 apply only to Compaq Presario M2000 models.6. Remove the 2 blac

Product DescriptionMaintenance and Service Guide 1–9The external components on the right side of the HP Pavilion ze2000 notebook are shown below and d

Removal and Replacement ProceduresMaintenance and Service Guide 5–377. Turn the notebook upside down, with the front panel toward you.8. Remove the 3

5–38 Maintenance and Service GuideRemoval and Replacement Procedures✎Steps 9 and 10 apply to both HP Pavilion ze2000 and Compaq Presario M2000 models.

Removal and Replacement ProceduresMaintenance and Service Guide 5–395.13 Speaker Assembly1. Prepare the notebook for disassembly (Section 5.3) and rem

5–40 Maintenance and Service GuideRemoval and Replacement Procedures2. Disconnect the speaker cable 1 from the system board.3. Lift the speaker straig

Removal and Replacement ProceduresMaintenance and Service Guide 5–415.14 Heat Sink1. Prepare the notebook for disassembly (Section 5.3) and remove the

5–42 Maintenance and Service GuideRemoval and Replacement Procedures3. Disconnect the fan cable 1 from the system board.4. Remove the 3 silver PM2.0×4

Removal and Replacement ProceduresMaintenance and Service Guide 5–435.15 Fan1. Prepare the notebook for disassembly (Section 5.3) and remove the follo

5–44 Maintenance and Service GuideRemoval and Replacement Procedures3. Remove the 2 silver PM2.0×4.0 screws 1 that secure the fan to the heat sink.4.

Removal and Replacement ProceduresMaintenance and Service Guide 5–455.16 Processor1. Prepare the notebook for disassembly (Section 5.3) and remove the

5–46 Maintenance and Service GuideRemoval and Replacement Procedures2. Turn the processor locking screw 1 one-quarter turn counterclockwise until you

1–10 Maintenance and Service GuideProduct DescriptionTable 1-3Right-Side ComponentsHP Pavilion ze2000Item Component Function1 USB ports (1 or 2 depend

Removal and Replacement ProceduresMaintenance and Service Guide 5–475.17 Battery Connector Board1. Prepare the notebook for disassembly (Section 5.3)

5–48 Maintenance and Service GuideRemoval and Replacement Procedures3. Remove the silver PM2.0×4.0 screw that secures the battery connector board to t

Removal and Replacement ProceduresMaintenance and Service Guide 5–494. Turn the top cover upside down, with the front panel toward you.5. Remove the s

5–50 Maintenance and Service GuideRemoval and Replacement Procedures5.18 Power Connector Board1. Prepare the notebook for disassembly (Section 5.3) an

Removal and Replacement ProceduresMaintenance and Service Guide 5–512. Remove the 2 silver PM2.0×4.0 screws 1 that secure the power connector board to

5–52 Maintenance and Service GuideRemoval and Replacement Procedures5.19 USB/S-Video Controller Board✎This section applies only to full-featured model

Removal and Replacement ProceduresMaintenance and Service Guide 5–532. Remove the 2 silver PM2.0×4.0 screws 1 that secure the USB/S-Video controller b

5–54 Maintenance and Service GuideRemoval and Replacement Procedures5.20 Bluetooth Board✎This section applies only to full-featured models.1. Prepare

Removal and Replacement ProceduresMaintenance and Service Guide 5–553. Remove the 2 PM1.5×3.5 screws 1 that secure the Bluetooth board to the USB/S-Vi

5–56 Maintenance and Service GuideRemoval and Replacement Procedures5.21 System Board✎All system board spares kits include a disk cell RTC battery.✎Wh

Product DescriptionMaintenance and Service Guide 1–11The external components on the right side of the Compaq Presario M2000 notebook are shown below a

Removal and Replacement ProceduresMaintenance and Service Guide 5–571. Prepare the notebook for disassembly (Section 5.3) and remove the following com

5–58 Maintenance and Service GuideRemoval and Replacement Procedures3. Release the ZIF connector 1 to which the TouchPad cable is connected and discon

Removal and Replacement ProceduresMaintenance and Service Guide 5–594. Turn the top cover upside down with the front toward you.✎Step 5 applies only t

5–60 Maintenance and Service GuideRemoval and Replacement Procedures✎Step 6 applies only to Compaq Presario M2000 models.6. Remove the 3 silver PM2.0×

Removal and Replacement ProceduresMaintenance and Service Guide 5–617. Flex the left edge of the top cover out 1 until the 1394 connector 2 disengages

5–62 Maintenance and Service GuideRemoval and Replacement Procedures10. Slide the system board to the left at an angle and remove it.Removing the Syst

Maintenance and Service Guide 6–16SpecificationsThis chapter provides physical and performance specifications.Table 6-1NotebookDimensionsHP Pavilion z

6–2 Maintenance and Service GuideSpecificationsTemperatureOperatingNonoperating10°C to 35°C-20°C to 60°C50°F to 95°F-4°F to 140°FRelative humidity (no

SpecificationsMaintenance and Service Guide 6–3Table 6-215.0-inch, XGA, DisplayDimensionsHeightWidthDiagonal22.9 cm30.0 cm38.1 cm9.0 in11.8 in15.0 inN

6–4 Maintenance and Service GuideSpecificationsTable 6-3Hard Drives80-GB* 60-GB* 40-GB*DimensionsHeightWidthWeight9.5 mm70 mm99 g9.5 mm70 mm102 g9.5 m

1–12 Maintenance and Service GuideProduct DescriptionTable 1-4Right-Side ComponentsCompaq Presario M2000Item Component Function1 USB ports (1 or 2 dep

SpecificationsMaintenance and Service Guide 6–5Table 6-4Primary 6-cell, Li-Ion Battery PackDimensionsHeightWidthDepthWeight2.00 cm9.40 cm13.40 cm0.34

6–6 Maintenance and Service GuideSpecificationsTable 6-524X DVD/CD-RW Combo DriveApplicable disk Read:DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DV

SpecificationsMaintenance and Service Guide 6–7Disk thickness 1.2 mm (0.047 in)Track pitch 0.74 µmAccess time CD media DVD mediaRandomFull stroke<

6–8 Maintenance and Service GuideSpecificationsTable 6-68X DVD±RW/R and CD-RW Combo DriveApplicable disk Read:DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DV

SpecificationsMaintenance and Service Guide 6–9Disk thickness 1.2 mm (0.047 in)Track pitch 0.74 µmAccess time CD DVDRandomFull stroke< 175 ms< 2

6–10 Maintenance and Service GuideSpecificationsTable 6-78X DVD-ROM DriveApplicable disk DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18)CD-ROM (Mode 1 and 2)CD

SpecificationsMaintenance and Service Guide 6–11Track pitch 0.74 µmAccess time CD media DVD mediaRandomFull stroke< 100 ms< 175 ms< 125 ms<

6–12 Maintenance and Service GuideSpecificationsTable 6-824X CD-ROM DriveApplicable disk Applicable disc CD-ROM (Mode 1 and 2)CD Digital AudioCD-XA re

SpecificationsMaintenance and Service Guide 6–13Table 6-9System DMAHardware DMA System FunctionDMA0 n/aDMA1* n/aDMA2* n/aDMA3 n/aDMA4 Direct memory ac

6–14 Maintenance and Service GuideSpecificationsIRQ7* Parallel portIRQ8 System CMOS/real time clockIRQ9* Microsoft ACPI-compliant systemIRQ10* Intel U

Product DescriptionMaintenance and Service Guide 1–13The external components on the left side of the HP Pavilion ze2000 notebook are shown below and d

SpecificationsMaintenance and Service Guide 6–15Table 6-11System I/O AddressesI/O Address (hex) System Function (shipping configuration)000 - 00F DMA

6–16 Maintenance and Service GuideSpecificationsI/O Address (hex) System Function (shipping configuration)0A2 - 0BF Unused0C0 - 0DF DMA controller no.

SpecificationsMaintenance and Service Guide 6–17I/O Address (hex) System Function (shipping configuration)2F0 - 2F7 Unused2F8 - 2FF Infrared port300 -

6–18 Maintenance and Service GuideSpecificationsTable 6-12System Memory MapSize Memory Address System Function640 KB 00000000-0009FFFF Base memory128

Maintenance and Service Guide A–1AConnector Pin AssignmentsTable A-1Universal Serial BusPin Signal Pin Signal1 +5 VDC 3 Data +2 Data – 4 Ground

A–2 Maintenance and Service GuideConnector Pin AssignmentsTable A-2RJ-45 (Network)Pin Signal Pin Signal1 Transmit + 5 Unused2 Transmit – 6 Receive –3

Connector Pin AssignmentsMaintenance and Service Guide A–3Table A-3S-Video-OutPin Signal Pin Signal1 S-VHS color (C) signal 5 TV-CD2 Composite video s

A–4 Maintenance and Service GuideConnector Pin AssignmentsTable A-4External MonitorPin Signal Pin Signal1 Red analog 9 +5 VDC2 Green analog 10 Ground3

Connector Pin AssignmentsMaintenance and Service Guide A–5Table A-5RJ-11 (Modem)Pin Signal Pin Signal1 Unused 4 Unused2Tip 5Unused3 Ring 6 Unused

A–6 Maintenance and Service GuideConnector Pin AssignmentsTable A-6Audio-In (Microphone)Pin Signal Pin Signal1 Audio signal in 3 Ground2 Audio signal

1–14 Maintenance and Service GuideProduct DescriptionTable 1-5Left-Side Components HP Pavilion ze2000Item Component Function1 Power connector Connects

Maintenance and Service Guide B–1BPower Cord Set Requirements3-Conductor Power Cord SetThe wide range input feature of the notebook permits it to oper

B–2 Maintenance and Service GuidePower Cord Set RequirementsGeneral RequirementsThe requirements listed below are applicable to all countries. The le

Power Cord Set RequirementsMaintenance and Service Guide B–3Country-Specific Requirements3-Conductor Power Cord Set RequirementsCountry Accredited Age

B–4 Maintenance and Service GuidePower Cord Set RequirementsThe Netherlands KEMA 1Norway NEMKO 1Sweden SEMKO 1Switzerland SEV 1United Kingdom BSI 1Uni

Maintenance and Service Guide C–1CScrew ListingThis appendix provides specification and reference information for the screws used in the notebook. All

C–2 Maintenance and Service GuideScrew ListingBlack PM2.0×5.0 Screw LocationsTable C-1Black PM2.0×5.0 ScrewColor Qty. Length ThreadHead WidthBlack 5 5

Screw ListingMaintenance and Service Guide C–3Silver PM2.5×4.0 Screw LocationsTable C-2Silver PM2.5×4.0 ScrewColor Qty. Length ThreadHead WidthSilver

C–4 Maintenance and Service GuideScrew ListingBlack PM2.0×6.0 Screw LocationsTable C-3Black PM2.0×6.0 ScrewColor Qty. Length ThreadHead WidthBlack 22

Screw ListingMaintenance and Service Guide C–5Black PM2.0×6.0 Screw LocationsTable C-3Black PM2.0×6.0 Screw (Continued)Color Qty. Length ThreadHead Wi

C–6 Maintenance and Service GuideScrew ListingBlack PM2.0×6.0 Screw LocationsTable C-3Black PM2.0×6.0 Screw (Continued)Color Qty. Length ThreadHead Wi

Product DescriptionMaintenance and Service Guide 1–15The external components on the left side of the Compaq Presario M2000 notebook are shown below an

Screw ListingMaintenance and Service Guide C–7Black PM2.0×6.0 Screw LocationsTable C-3Black PM2.0×6.0 Screw (Continued)Color Qty. Length ThreadHead Wi

C–8 Maintenance and Service GuideScrew ListingBlack PM2.0×7.0 Screw LocationsTable C-4Black PM2.0×7.0 ScrewColor Qty. Length ThreadHead WidthBlack 18

Screw ListingMaintenance and Service Guide C–9Black PM2.0×7.0 Screw LocationsTable C-4Black PM2.0×7.0 Screw (Continued)Color Qty. Length ThreadHead Wi

C–10 Maintenance and Service GuideScrew ListingBlack PM2.0×7.0 Screw LocationsTable C-4Black PM2.0×7.0 Screw (Continued)Color Qty. Length ThreadHead W

Screw ListingMaintenance and Service Guide C–11Silver PM2.0×5.0 Screw LocationsTable C-5Silver PM2.0×5.0 ScrewColor Qty. Length ThreadHead WidthSilver

C–12 Maintenance and Service GuideScrew ListingSilver PM2.0×5.0 Screw LocationsTable C-5Silver PM2.0×5.0 Screw (Continued)Color Qty. Length ThreadHead

Screw ListingMaintenance and Service Guide C–13Silver PM2.0×3.0 Screw LocationsTable C-6Silver PM2.0×3.0 ScrewColor Qty. Length ThreadHead WidthSilver

C–14 Maintenance and Service GuideScrew ListingBlack PM2.0×4.0 Screw LocationsTable C-7Black PM2.0×4.0 ScrewColor Qty. Length ThreadHead WidthBlack 8

Screw ListingMaintenance and Service Guide C–15Black PM2.0×4.0 Screw LocationsTable C-7Black PM2.0×4.0 Screw (Continued)Color Qty. Length ThreadHead W

C–16 Maintenance and Service GuideScrew ListingBlack PM2.0×4.0 Screw LocationsTable C-7Black PM2.0×4.0 Screw (Continued)Color Qty. Length ThreadHead W

© Copyright 2005 Hewlett-Packard Development Company, L.P.Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentiu

1–16 Maintenance and Service GuideProduct DescriptionTable 1-6Left-Side Components Compaq Presario M2000Item Component Function1 Power connector Conne

Screw ListingMaintenance and Service Guide C–17Black PM2.0×16.0 Screw LocationsTable C-8Black PM2.0×16.0 ScrewColor Qty. Length ThreadHead WidthBlack

C–18 Maintenance and Service GuideScrew ListingSilver PM2.0×4.0 Screw LocationsTable C-9Silver PM2.0×4.0 ScrewColor Qty. Length ThreadHead WidthSilver

Screw ListingMaintenance and Service Guide C–19Silver PM2.0×4.0 Screw LocationsTable C-9Silver PM2.0×4.0 Screw (Continued)Color Qty. Length ThreadHead

C–20 Maintenance and Service GuideScrew ListingSilver PM2.0×4.0 Screw LocationsTable C-9Silver PM2.0×4.0 Screw (Continued)Color Qty. Length ThreadHead

Screw ListingMaintenance and Service Guide C–21Silver PM2.0×4.0 Screw LocationsTable C-9Silver PM2.0×4.0 Screw (Continued)Color Qty. Length ThreadHead

C–22 Maintenance and Service GuideScrew ListingSilver PM2.0×4.0 Screw LocationsTable C-9Silver PM2.0×4.0 Screw (Continued)Color Qty. Length ThreadHead

Screw ListingMaintenance and Service Guide C–23Silver PM1.5×3.5 Screw LocationsTable C-10Phillips PM1.5×3.5 ScrewColor Qty. Length ThreadHead WidthSil

Maintenance and Service Guide Index–1Index1394 port 1–10, 1–126-in-1 Digital Media Reader light 1–10, 1–246-in-1 Digital Media Reader slot 1–106-in-1

Index–2 Maintenance and Service GuideIndexCD-ROM driveOS loading problems 2–20precautions 4–3removal 5–11spare part number 3–11, 3–15, 3–22, 5–11speci

IndexMaintenance and Service Guide Index–3spare part number 3–11, 3–15, 3–22, 5–11specifications 6–8DVD-ROM driveOS loading problems 2–20precautions 4

Product DescriptionMaintenance and Service Guide 1–17The external components on the rear panel of the HP Pavilion ze2000 notebook are shown below and

Index–4 Maintenance and Service GuideIndexheadphone jacklocation 1–6, 1–8pin assignments A–6heat sinkremoval 5–41spare part number 3–7, 3–23, 5–41hing

IndexMaintenance and Service Guide Index–5Miscellaneous Plastics Kitcomponents 3–12contents 3–13, 3–23spare part numbers 3–9, 3–13, 3–23modem jackloca

Index–6 Maintenance and Service GuideIndexremoval/replacementpreliminaries 4–1procedures 5–1right-side components 1–9, 1–11RJ-11 jacklocation 1–14, 1–

IndexMaintenance and Service Guide Index–7OS loading 2–15overview 2–1pointing device 2–25power 2–8video 2–12UUniversal Serial Bus (USB) portlocation 1

1–18 Maintenance and Service GuideProduct DescriptionThe external components on the rear panel of the Compaq Presario M2000 notebook are shown below a

Product DescriptionMaintenance and Service Guide 1–19The notebook keyboard components on the HP Pavilion ze2000 notebook are shown below and described

1–20 Maintenance and Service GuideProduct DescriptionTable 1-9Keyboard Components HP Pavilion ze2000Item Component Function1 Function keys (12) Perfor

Product DescriptionMaintenance and Service Guide 1–21The notebook keyboard components on the Compaq Presario M2000 notebook are shown below and descri

1–22 Maintenance and Service GuideProduct DescriptionTable 1-10Keyboard Components Compaq Presario M2000Item Component Function1 Function keys (12) Pe

Product DescriptionMaintenance and Service Guide 1–23The notebook top components on the HP Pavilion ze2000 notebook are shown below and described in T

1–24 Maintenance and Service GuideProduct Description5 Power/standby button When the notebook is Off, press to turn on the notebook. On, briefly pre

Product DescriptionMaintenance and Service Guide 1–25The top components on the Compaq Presario M2000 notebook are shown below and described in Table 1

Maintenance and Service Guide iiiContents1 Product Description1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21

1–26 Maintenance and Service GuideProduct Description5 Wireless light (available on select models)On: One or more optional internal wireless devices,

Product DescriptionMaintenance and Service Guide 1–27The external components on the bottom of the HP Pavilion ze2000 notebook are shown below and desc

1–28 Maintenance and Service GuideProduct Description4 Exhaust vents (4) Provide airflow to cool internal components.ÄTo prevent overheating, do not o

Product DescriptionMaintenance and Service Guide 1–29The external components on the bottom of the Compaq Presario M2000 notebook are shown below and d

1–30 Maintenance and Service GuideProduct Description4 Exhaust vents (4) Provide airflow to cool internal components.ÄTo prevent overheating, do not o

Product DescriptionMaintenance and Service Guide 1–311.5 Design OverviewThis section presents a design overview of key parts and features of the noteb

Maintenance and Service Guide 2–12TroubleshootingÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting

2–2 Maintenance and Service GuideTroubleshooting2. Select the Main, Security, Advanced, or Tools menu.3. To close Computer Setup and restart the noteb

TroubleshootingMaintenance and Service Guide 2–3Selecting from the Security MenuTable 2-2Security MenuSelect To Do ThisAdministrator Password Enter, c

2–4 Maintenance and Service GuideTroubleshootingSelecting from the Advanced MenuSelecting from the Tools MenuTable 2-3Advanced MenuSelect To Do ThisLa

iv Maintenance and Service GuideContents5 Removal and Replacement Procedures5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . .

TroubleshootingMaintenance and Service Guide 2–52.2 Troubleshooting FlowchartsTable 2-5Troubleshooting Flowcharts OverviewFlowchart Description2.1 “Fl

2–6 Maintenance and Service GuideTroubleshootingFlowchart Description2.14 “Flowchart 2.14—No OS Loading, Optical Drive”2.15 “Flowchart 2.15—No Audio,

TroubleshootingMaintenance and Service Guide 2–7Flowchart 2.1—Initial TroubleshootingConnectingto networkor modem?Begintroubleshooting.Is therepower?I

2–8 Maintenance and Service GuideTroubleshootingFlowchart 2.2—No Power, Part 11. Reseat the power cables in the docking device and at the AC outlet.2.

TroubleshootingMaintenance and Service Guide 2–9Flowchart 2.3—No Power, Part 2Continued from“Flowchart 2.2—No Power, Part 1.”Visually check fordebris

2–10 Maintenance and Service GuideTroubleshootingFlowchart 2.4—No Power, Part 3Continued from“Flowchart 2.3—No Power, Part 2.”Reseat AC adapterin note

TroubleshootingMaintenance and Service Guide 2–11Flowchart 2.5—No Power, Part 4YNContinued from“Flowchart 2.4—No Power, Part 3.”Reseat loosecomponents

2–12 Maintenance and Service GuideTroubleshootingFlowchart 2.6—No Video, Part 1ANStand-aloneor docking device?No video.Replace the following one at a

TroubleshootingMaintenance and Service Guide 2–13Flowchart 2.7—No Video, Part 2YNContinued from“Flowchart 2.6—No Video, Part 1.”DoneAdjust externalmon

2–14 Maintenance and Service GuideTroubleshootingFlowchart 2.8—Nonfunctioning Docking Device(if applicable)YNReseat power cord in docking device andpo

Maintenance and Service Guide 1–11Product DescriptionThe HP Pavilion ze2000 Notebook PC 1 and the Compaq Presario M2000 Notebook PC 2 offer advanced m

TroubleshootingMaintenance and Service Guide 2–15Flowchart 2.9—No Operating System (OS) LoadingNo OS loading from hard drive,go to “Flowchart 2.10—No

2–16 Maintenance and Service GuideTroubleshootingFlowchart 2.10—No OS Loading, Hard Drive, Part 1Go to“Flowchart 2.17—Nonfunctioning Device.”YDoneNOS

TroubleshootingMaintenance and Service Guide 2–17Flowchart 2.11—No OS Loading, Hard Drive, Part 2Load OS using Operating System disc (if applicable).C

2–18 Maintenance and Service GuideTroubleshootingFlowchart 2.12—No OS Loading, Hard Drive, Part 3YSystemfiles on harddrive?Continued from“Flowchart 2.

TroubleshootingMaintenance and Service Guide 2–19Flowchart 2.13—No OS Loading, Diskette DriveDoneYNReseatdiskette drive.OS not loadingfromdiskette dri

2–20 Maintenance and Service GuideTroubleshootingFlowchart 2.14—No OS Loading, Optical DriveYDoneNBootabledisc indrive?Discin drive?No OSloading fromC

TroubleshootingMaintenance and Service Guide 2–21Flowchart 2.15—No Audio, Part 1No audio.NNotebook indocking device(if applicable)?Internalaudio?Audio

2–22 Maintenance and Service GuideTroubleshootingFlowchart 2.16—No Audio, Part 2YNContinued from “Flowchart 2.15—No Audio, Part 1.”Reloadaudio drivers

TroubleshootingMaintenance and Service Guide 2–23Flowchart 2.17—Nonfunctioning DeviceDoneAny physicaldevice detected?YNUnplug the nonfunctioning devic

2–24 Maintenance and Service GuideTroubleshootingFlowchart 2.18—Nonfunctioning KeyboardYNOK?Keyboardnot operating properly.Externaldeviceworks?Replace

1–2 Maintenance and Service GuideProduct Description1.1 Features✎Numerous references are made throughout this Maintenance and Service Guide to “full-f

TroubleshootingMaintenance and Service Guide 2–25Flowchart 2.19—Nonfunctioning Pointing DeviceYNOK?Pointing devicenot operatingproperly.Externaldevice

2–26 Maintenance and Service GuideTroubleshootingFlowchart 2.20—No Network/Modem ConnectionYDisconnect allpower fromthe notebookand open.No networkor

Maintenance and Service Guide 3–13Illustrated Parts CatalogThis chapter provides an illustrated parts breakdown and a reference for spare part numbers

3–2 Maintenance and Service GuideIllustrated Parts Catalog3.2 Notebook Major ComponentsNotebook Major Components, HP Pavilion ze2000

Illustrated Parts CatalogMaintenance and Service Guide 3–3Table 3-1Spare Parts: Notebook Major ComponentsItem DescriptionSpare Part Number1 Display as

3–4 Maintenance and Service GuideIllustrated Parts CatalogNotebook Major Components, Compaq Presario M2000

Illustrated Parts CatalogMaintenance and Service Guide 3–5Table 3-1Spare Parts: Notebook Major Components (Continued)Item DescriptionSpare Part Number

3–6 Maintenance and Service GuideIllustrated Parts CatalogNotebook Major Components, HP Pavilion ze2000

Illustrated Parts CatalogMaintenance and Service Guide 3–7Table 3-1Spare Parts: Notebook Major Components (Continued)Item DescriptionSpare Part Number

3–8 Maintenance and Service GuideIllustrated Parts CatalogNotebook Major Components, Compaq Presario M2000

Product DescriptionMaintenance and Service Guide 1–3 256-MB DDR2 synchronous DRAM (SDRAM) at 400 MHz, expandable to 1.0 GB Microsoft® Windows® XP Ho

Illustrated Parts CatalogMaintenance and Service Guide 3–9Table 3-1Spare Parts: Notebook Major Components (Continued)Item DescriptionSpare Part Number

3–10 Maintenance and Service GuideIllustrated Parts CatalogNotebook Major Components, HP Pavilion ze2000

Illustrated Parts CatalogMaintenance and Service Guide 3–11Table 3-1Spare Parts: Notebook Major Components (Continued)Item DescriptionSpare Part Numbe

3–12 Maintenance and Service GuideIllustrated Parts Catalog3.3 Miscellaneous Plastics KitMiscellaneous Plastics Kit

Illustrated Parts CatalogMaintenance and Service Guide 3–13Table 3-2Miscellaneous Plastics KitSpare Part Number InformationItem DescriptionSpare Part

3–14 Maintenance and Service GuideIllustrated Parts Catalog3.4 Mass Storage DevicesMass Storage Devices

Illustrated Parts CatalogMaintenance and Service Guide 3–15Table 3-3Mass Storage DevicesSpare Part Number InformationItem DescriptionSpare Part Number

3–16 Maintenance and Service GuideIllustrated Parts Catalog3.5 MiscellaneousTable 3-4Spare Parts: Miscellaneous (not illustrated)DescriptionSpare Part

Illustrated Parts CatalogMaintenance and Service Guide 3–17Power cordsFor use in:Australia and New Zealand 373979-011Belgium, Europe, Finland, France,

3–18 Maintenance and Service GuideIllustrated Parts Catalog3.6 Sequential Part Number ListingTable 3-5Spare Parts: Sequential Part Number ListingSpare

1–4 Maintenance and Service GuideProduct Description❏ Audio-in (microphone) jack❏ Power❏ IEEE 1394 digital port❏ S-Video-out jack (select models only)

Illustrated Parts CatalogMaintenance and Service Guide 3–19Spare Part Number Description367777-281 Keyboard for use on Compaq Presario M2000 models in

3–20 Maintenance and Service GuideIllustrated Parts CatalogSpare Part Number Description367778-201 Keyboard for use on HP Pavilion ze2000 models in Br

Illustrated Parts CatalogMaintenance and Service Guide 3–21Spare Part Number Description373979-011 Power cord for use in Australia and New Zealand3739

3–22 Maintenance and Service GuideIllustrated Parts CatalogSpare Part Number Description381065-001 Display assembly, 15.0-inch, XGA TFT, for use on HP

Illustrated Parts CatalogMaintenance and Service Guide 3–23Spare Part Number Description382397-001 Top cover for use on Compaq M2000 models with full-

3–24 Maintenance and Service GuideIllustrated Parts CatalogSpare Part Number Description382415-001 LED board for use on HP Pavilion ze2000 models (inc

Maintenance and Service Guide 4–14Removal and ReplacementPreliminariesThis chapter provides essential information for proper and safe removal and repl

4–2 Maintenance and Service GuideRemoval and Replacement Preliminaries4.2 Service ConsiderationsThe following sections include some of the considerati

Removal and Replacement PreliminariesMaintenance and Service Guide 4–34.3 Preventing Damage to Removable DrivesRemovable drives are fragile components

4–4 Maintenance and Service GuideRemoval and Replacement Preliminaries4.4 Preventing Electrostatic DamageMany electronic components are sensitive to e

Product DescriptionMaintenance and Service Guide 1–51.3 Power ManagementThe notebook comes with power management features that extend battery operatin

Removal and Replacement PreliminariesMaintenance and Service Guide 4–54.5 Packaging and Transporting PrecautionsUse the following grounding precaution

4–6 Maintenance and Service GuideRemoval and Replacement Preliminaries4.6 Workstation PrecautionsUse the following grounding precautions at workstatio

Removal and Replacement PreliminariesMaintenance and Service Guide 4–7Other grounding equipment recommended for use in preventing electrostatic damage

4–8 Maintenance and Service GuideRemoval and Replacement PreliminariesTable 4-1 shows how humidity affects the electrostatic voltage levels generated

Maintenance and Service Guide 5–15Removal and ReplacementProceduresThis chapter provides removal and replacement procedures.There are 61 screws, in 10

5–2 Maintenance and Service GuideRemoval and Replacement Procedures5.1 Serial NumberReport the notebook serial number to HP when requesting informatio

Removal and Replacement ProceduresMaintenance and Service Guide 5–35.2 Disassembly Sequence ChartUse the chart below to determine the section number t

5–4 Maintenance and Service GuideRemoval and Replacement ProceduresSection Description # of Screws Removed5.11 Display assembly HP Pavilion ze2000 = 4

Removal and Replacement ProceduresMaintenance and Service Guide 5–55.3 Preparing the Notebook for DisassemblyBefore you begin any removal or installat

5–6 Maintenance and Service GuideRemoval and Replacement Procedures4. Remove the battery pack by following these steps:a. Turn the notebook upside dow