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Solve paper-feed problems
Media is not supported for the printer or tray
Use only media that is supported for the printer and the tray being used. For more
information, see
Media specifications.
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see
Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the
opposite direction of the curl.
• When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
• If you are using thick special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
Media is not coming out correctly
• Make sure the output tray extender is fully extended; otherwise, printed pages may
fall off the printer.
• Remove excess media from the output tray. There is a limit to the number of
sheets the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the printer and reload the media correctly, making sure that
the paper guides are aligned correctly.
• Load media into the printer only when it is not printing.
Chapter 9
108 Solve a problem
- OFFICEJET PRO 8500A 1
- HP Officejet Pro 8500A 3
- (A910) e-All-in-One series 3
- Contents 13
- 1 Get started 14
- Eco-Tips 15
- Understand the printer parts 15
- Printing supplies area 16
- Use the printer control panel 17
- Control-panel display icons 20
- Change printer settings 22
- Select print media 23
- Chapter 1 26
- 22 Get started 26
- Load media 27
- Load envelopes 28
- Load cards and photo paper 29
- Load transparencies 30
- Load custom-size media 30
- Insert a memory device 31
- Install the accessories 32
- Install the duplexer 33
- Install Tray 2 33
- Maintain the printer 34
- Clean the exterior 35
- Turn the printer off 36
- Print documents 37
- Print brochures 38
- Print on envelopes 39
- Print photos 40
- Print photos 37 41
- Print DPOF photos 42
- Print borderless documents 43
- Chapter 2 44
- 40 Print 44
- HP ePrint 45
- 42 Print 46
- Scan an original 47
- Scan using Webscan 48
- 4 HP Digital Solutions 50
- Requirements 51
- Chapter 4 52
- 48 HP Digital Solutions 52
- 50 HP Digital Solutions 54
- Set Up HP Digital Fax 56
- Use the HP Digital Solutions 57
- Use HP Digital Fax 58
- Copy documents 59
- Change copy settings 59
- Chapter 5 60
- 56 Copy 60
- Send a fax 61
- Chapter 6 62
- Send a fax from memory 64
- Schedule a fax to send later 65
- Receive a fax 67
- Set up backup fax 68
- Poll to receive a fax 69
- Block unwanted fax numbers 71
- Set up speed-dial entries 74
- Set up speed-dial entries 71 75
- Change fax settings 76
- Set the dial type 78
- Set the redial options 79
- Set the fax speed 79
- Fax over Internet Protocol 80
- Use reports 81
- Print fax error reports 82
- Print and view the fax log 83
- Clear the fax log 83
- Print a Caller ID Report 83
- View the Call History 83
- Marketsplash by HP 86
- 8 Work with ink cartridges 87
- Replace the ink cartridges 88
- Store printing supplies 90
- 9 Solve a problem 91
- Obtain electronic support 92
- HP support by phone 92
- HP support 93
- www.hp.com/support 94
- Solve printing problems 95
- Alignment fails 96
- Blank or partial page printed 97
- Meaningless characters print 99
- Ink is smearing 100
- Wrong colors are printing 101
- Chapter 9 102
- 98 Solve a problem 102
- Printhead maintenance 103
- 100 Solve a problem 104
- To align the printheads 105
- 102 Solve a problem 106
- Solve print quality problems 107
- 104 Solve a problem 108
- 3. Lift the printhead latch 110
- Solve paper-feed problems 112
- Solve copy problems 113
- Copies are blank 114
- Size is reduced 114
- Copy quality is poor 115
- Copy defects are apparent 115
- Solve scan problems 116
- Scan takes too long 117
- Text cannot be edited 117
- Error messages appear 118
- Scanned image quality is poor 118
- Scan defects are apparent 119
- Solve fax problems 120
- 1 Telephone wall jack 122
- 118 Solve a problem 122
- 120 Solve a problem 124
- 122 Solve a problem 126
- 124 Solve a problem 128
- 126 Solve a problem 130
- 128 Solve a problem 132
- 130 Solve a problem 134
- 132 Solve a problem 136
- Solve memory device problems 138
- Solve wireless problems 140
- 138 Solve a problem 142
- 140 Solve a problem 144
- 142 Solve a problem 146
- 144 Solve a problem 148
- Solve network problems 150
- 148 Solve a problem 152
- Clear jams 154
- Clear paper jams 155
- 152 Solve a problem 156
- Avoid paper jams 157
- A Technical information 158
- Warranty information 155 159
- Printer specifications 161
- System requirements 162
- Media specifications 163
- Set minimum margins 167
- Print specifications 168
- Copy specifications 168
- Fax specifications 168
- Scan specifications 169
- HP Web site specifications 169
- Environmental specifications 169
- Electrical specifications 169
- Memory device specifications 170
- Memory card specifications 170
- USB flash drives 170
- Regulatory information 171
- FCC statement 172
- Notice to users in Korea 172
- Geräuschemission 173
- LED indicator statement 173
- Appendix A 174
- 170 Technical information 174
- Australia wired fax statement 176
- Aviso aos usuários no Brasil 177
- Notice to users in Taiwan 178
- Regulatory model number 179
- DECLARATION OF CONFORMITY 180
- Paper use 181
- Plastics 181
- Material safety data sheets 181
- Recycling program 181
- 178 Technical information 182
- Power consumption 183
- Chemical Substances 183
- RoHS notices (China only) 183
- Third-party licenses 184
- HP supplies and accessories 192
- HP media 193
- C Additional fax setup 194
- Back view of the printer 197
- Case E: Shared voice/fax line 201
- Serial-type fax setup 217
- Test fax setup 217
- D Network setup 219
- Set link speed 220
- View IP settings 220
- Change IP settings 220
- Reset network settings 223
- Test the wireless connection 225
- Change the connection method 225
- Other guidelines 226
- Appendix D 228
- 224 Network setup 228
- E Printer management tools 229
- About cookies 230
- F How do I? 231
- G Errors (Windows) 232
- Cartridge Problem 233
- Paper Mismatch 234
- Paper Jam 234
- Symbols/Numerics 237
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