HP LAN Thermal Receipt Printer Manual do Utilizador

HP Thermal Receipt Printers for Point ofSale SystemUser Guide

Powered USB model (A799 II)1 USB power connector - connects the printer to the POS computer and provides power to the printer.2 Cash drawer connector

Ethernet/USB model (A799 II)1 Ethernet connector - connects the printer to the LAN.2 USB connector - connects the printer to the POS computer.3 Power

2 Setting up the printerChecking the packing listSave the packing materials in case you need to repack the printer for shipping or storage. Before ins

2. Loading: Remove the test printout (2) and starter roll thermal paper (3). Slide the supports off the roll(4).Changing: Remove the used paper roll.3

Connecting the cablesNOTE: Place the printer on a level surface and position it in a location that allows access to cables, room toopen the cover and

●A799 II USB, serial, and power connectors:For printers with Ethernet, USB, and power connectors:a. Plug the Ethernet cable from the LAN into the Ethe

5. Route the cash drawer cable up and through the strain clip above the connector and through theopening in the connector cover when closed.6. Close t

Ethernet terminology and default setupFor the printer to operate with Ethernet, a series of commands must be set within the printer. Thesecommands can

The circled area on the printout above shows Ethernet settings. These settings can not be changed throughthe configuration menu and must be set by sen

The printer will arrive for installation pre-configured. The printer’s current configuration appears on the test(diagnostics) printout. However, if yo

© 2008 – 2015 Hewlett-Packard DevelopmentCompany, L.P.Microsoft and Windows are U.S. registeredtrademarks of the Microsoft group ofcompanies.The infor

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3 Operating the printerConfiguring the printerThe configuration menu allows you to set general printer parameters. The test prints the diagnostics for

●The printer beeps, then prints the diagnostics form and the configuration main menu.●The printer pauses and waits for a main menu selection to be mad

●The printer beeps, then prints the diagnostics form and the configuration main menu.●Press the paper feed button within two seconds to enter the conf

Sample configuration menuThe following are sample printer configuration menus.Print test and Configuration menu samples. (Shown approximately 60% of s

Monochrome paper print density (default)This function makes it possible to adjust the energy level of the printhead, density of the printout, or adjus

When to change the receipt paperChange the paper when it is near the end of the roll or out. When the paper is low, you will want to monitorusage to a

CAUTION: When the duty cycle exceeds the limits shown in the following table, the receipt printhead willheat up and shut down. This may damage the pri

4 Maintenance guidelinesCleaning the printerClean the outside of the cabinet as needed to remove dust and finger marks. Clean the printer cabinet andp

CAUTION: Using non-recommended paper over an extended period of time can result in printhead failure.Refer to Technical specifications on page 30 for

About This GuideThis guide provides information on setting up and using the HP Thermal Receipt Printers for Point of SaleSystems.WARNING! Information

A TroubleshootingDiagnosticsThe printer performs three primary diagnostic tests that provide useful information about the printer’soperating status:●S

If the printer has not been turned on before, or a new EEPROM has been installed, the default values for theprinter functions will be loaded into the

Solving common problemsThe following table lists possible problems, the possible cause of each problem, and the recommendedsolutions.Problem Possible

Problem Possible Cause SolutionPrint is light or spotty. Paper roll is loaded incorrectly. Check that the paper is loaded properly.Thermal printhead i

Problem Possible Cause SolutionPrinthead has overheated becauseoperating environment is aboverecommended temperature.Adjust room temperature or move t

Product supportFor additional information on using this product, go to http://www.hp.com/support. Select your country orregion, select Drivers & D

B Technical specificationsHP Thermal Receipt PrinterPrinter Specifications Interface Powered USB (some models)USB or Serial (some models)Memory 8 MB

Printer Specifications Weight 1.3 kg (2.9 lbs)Printing Specification Speed - Monochrome 250 mm/sec (A799); 350 mm/sec (A799 II)Two-color capability

13 x 24 dots cell size●Compressed20.3 characters per inch56 characters per line10 x 24 dots cell sizeOrdering thermal paperThe printer requires qualif

Qualified Manufacturer Paper Grade (Density)Kanzaki Specialty Papers (USA)20 Cummings St.Ware, MA 01082–2002Voice: (888)526–9254Fax: (413)731–8864P300

iv About This Guide

Two-color paperQualified Manufacturer Paper Grade (Density)Kanzaki Specialty Papers (USA)20 Cummings St.Ware, MA 01082–2002Voice: (413)736–3216Fax: (4

C Ethernet setup commandsThe following commands are designed to set the required printer internal parameters for Ethernet operation.The commands can o

Setting Net MaskHexadecimal 1F 08 02 n1 n2 n3 n4 Decimal 31 8 2 n1 n2 n3 n4 Default: 0.0.0.0Sets the Net Mask value specified by the values of n1 to

Inactivity timeoutASCII US BS HT n1 Hexadecimal 1F 08 09 n1 Decimal 31 8 9 n1 n1 = 0:n1 = 1:disabledenabledDefault: enabledEnables or disables rese

D Installing the Ethernet printer on your OSnetworkNOTE: Refer to the programming guide for instructions on installing an Ethernet printer on a networ

Installing an Ethernet printer on a network with Windows XP/Vista1. Plug the printer into the network and turn power on.2. Run a diagnostic sample and

Table of contents1 Product features ...

Setting the printhead ...

1 Product featuresHP Thermal Receipt PrintersHP Thermal Receipt Printers are designed to work with point of sale system hardware and programapplicatio

●Software and product documentation provided at http://www.hp.com●For regulatory and safety notices, refer to the Product Notices included with your p

Identifying rear connectorsPowered USB model (A799)1 USB power connector - connects the printer to the POS computer and provides power to the printer.