HP 3300 Guia do Utilizador

servicehp LaserJet 3300mfp series

8 Contents EN

98 Chapter 4 - Operational overview ENBasic sequence of operation (formatter-to-printer)The operation sequence of the printer is controlled by the mi

EN Printer functions and operation 99Figure 20. Printer timing diagram

100 Chapter 4 - Operational overview ENLIU (fax) functions and operationPSTN operationThe public switched telephone network (PSTN) operates by having

EN LIU (fax) functions and operation 101Formatter in the fax subsystemThe formatter contains the modem chipset (DSP and CODEC) that controls the basic

102 Chapter 4 - Operational overview ENSafety-protection circuitryIn addition to the safety barrier, protection against RING and over-current events

EN LIU (fax) functions and operation 103LIU is designed so the current flows through another circuit called a gyrator or DC hold circuit. This creates

104 Chapter 4 - Operational overview ENHook switch controlAnother signal coupled optically is the hook switch control. This is a signal from the form

EN LIU (fax) functions and operation 105that the board has a linear current characteristic (normally it’s current limited). This allows more current t

106 Chapter 4 - Operational overview ENAdvantages of flash memory storageFax pages stored in flash memory are persistent. They will not be lost due t

EN Chapter contents 1075Removal and replacementChapter contentsRemoval and replacement strategy . . . . . . . . . . . . . . . . . . . . 109Required t

EN Figures 9FiguresFigure 1. Front and side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Figure 2. Back and

108 Chapter 5 - Removal and replacement ENPickup assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154Paper lift-plate assembly

EN Removal and replacement strategy 109Removal and replacement strategyThis chapter documents the removal and replacement of field-replaceable units (

110 Chapter 5 - Removal and replacement ENBefore performing service Remove all media. Unplug the power cable. Place the product on an ESD mat. Re

EN Removal and replacement strategy 111Parts removal orderUse the following three diagrams to determine which parts must be removed before removing ot

112 Chapter 5 - Removal and replacement ENParts removal to separate scanner from printer:Scanner/printer separation required:Note The scanner assembl

EN Separation of scanner from printer 113Separation of scanner from printerAs noted earlier, for service purposes, the upper part of the HP LaserJet 3

114 Chapter 5 - Removal and replacement EN4 Lift the right side of the product and release the tab (callout 1) on the bottom of the cover.Figure 23.

EN Separation of scanner from printer 1155While continuing to press the release tab, grasp the back of the cover, pull it out, backward, and guide it

116 Chapter 5 - Removal and replacement EN3 Open the print cartridge door and the left side door to expose the screws holding the left scanner side c

EN Separation of scanner from printer 1176Remove two front screws from each side of the product; the screw on the left side (callout 1) is directly op

10 Figures ENFigure 42. Removing the ADF scanner glass . . . . . . . . . . . . . . . . . . . . . . . . . . . 128Figure 43. Installing the ADF scanner

118 Chapter 5 - Removal and replacement EN8 Slide the scanner back and lift it upward to separate it from the printer.Figure 30. Separating the scann

EN Scanner assemblies 119Scanner assembliesFlat lid or ADF assemblyThe scanner cover is either a flat lid or an Automatic Document Feed (ADF) assembly

120 Chapter 5 - Removal and replacement ENThe ADF pick roller assemblyThe upper pick roller assembly and document feed guide are user replaceable par

EN Scanner assemblies 1215Lower the green lever with the flat green part fitting in between the rollers. Press down on the green lever until the assem

122 Chapter 5 - Removal and replacement ENADF document feed guide1 Open the ADF door.2 With the upper pick assembly lever down, loosen the document f

EN Scanner assemblies 123ADF separation pad1 Open the ADF door. Lift the upper pick assembly lever.2 Remove the two torx screws securing the ADF separ

124 Chapter 5 - Removal and replacement ENControl panel bezel1 Remove the control panel bezel by lifting up on both sides of the bezel edges until al

EN Scanner assemblies 125Control panel1 There are four sliding tabs at the top of the control panel. The second tab from the right locks into place. U

126 Chapter 5 - Removal and replacement ENControl panel chassis1 Remove three screws from the control panel chassis (callout 1).Figure 39. Removing t

EN Scanner assemblies 127Scanner formatter1 Remove the left scanner cover (page 115).2 Disconnect five cables from the scanner formatter (callout 1).3

EN Figures 11Figure 89. Removing the ECU pan (5 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167Figure 90. Removing the paper-feed

128 Chapter 5 - Removal and replacement ENADF scanner glass1 Remove one screw (callout 1), lift plastic frame, and then lift out glass.Figure 42. Rem

EN Printer covers 129Printer coversLeft side door1 Open the left side door.2 Remove the screw in the center of the door hinge (callout 1).Figure 44. R

130 Chapter 5 - Removal and replacement ENBack cover1 Remove the right side cover (page 113) and open or remove the left side door (page 129).Note Th

EN Printer covers 1314Press down and hold the two release levers (callout 1) and pull off the back cover. Figure 46. Removing the back cover (2 of 2)2

132 Chapter 5 - Removal and replacement ENPrinter top cover1 Separate the printer from the scanner (page 113). Remove the left side door, right side

EN Printer covers 133Front cover assemblyThe front cover assembly is composed of three pieces: the print cartridge door the front cover (the frame t

134 Chapter 5 - Removal and replacement EN3 Detach the print cartridge door hinge (callout 1) on the right side by flexing the hinge arm to the right

EN Printer covers 135 Front cover1 Remove the left side door (page 129), right side cover (page 113), and print cartridge door (page 133).2 Loosen two

136 Chapter 5 - Removal and replacement EN3 At the same time, push down on both the top center and bottom center of the front cover until the top cen

EN Printer assemblies 137Printer assembliesFront guide assembly1 Open the left side door and remove the right cover (page 113), the print cartridge do

12 Figures EN

138 Chapter 5 - Removal and replacement ENFigure 54. Removing the front guide assembly (2 of 3)4On the left side, release the upper tab (callout 1) a

EN Printer assemblies 139Left and right support covers (front corner brackets)1 Remove the two screws holding the left support cover (one shown in cal

140 Chapter 5 - Removal and replacement ENTransfer rollerNote There is a small grounding spring underneath the right side of the transfer roller. Do

EN Printer assemblies 141Line Interface Unit (LIU)1 Open or remove the left side door (page 129).2 Remove one screw at the left of the formatter board

142 Chapter 5 - Removal and replacement ENFormatterNote Removal of the LIU is not necessary to remove the formatter. However, it may make reinstallat

EN Printer assemblies 1433Remove five screws (callout 1). Figure 60. Removing the formatter (2 of 3)4Rotate the bottom of the formatter up and off of

144 Chapter 5 - Removal and replacement ENFuser assembly 1 Separate the scanner from the printer (see pages 113 through 118) and remove the left side

EN Printer assemblies 1454Remove three screws (callout 1) from the left fuser plate and remove it. Figure 63. Removing the fuser assembly (2 of 4)21

146 Chapter 5 - Removal and replacement EN5 Remove two screws (callout 1), one from each side of the printer.Figure 64. Removing the fuser assembly (

EN Printer assemblies 1476Unplug the fuser cable connector (callout 1) by pressing and releasing the tab on the back of the connector.7 Unplug five sm

EN Tables 13TablesTable 1. Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Table 2. Environmental

148 Chapter 5 - Removal and replacement ENOutput rollersFacedown delivery assembly1 Remove the fuser assembly (see page 144).2 Remove two screws (cal

EN Printer assemblies 149Faceup roller1 Turn the fuser assembly over.2 Remove the gear (callout 1) from the faceup roller and release the tab (callout

150 Chapter 5 - Removal and replacement ENMotorNote You might find it easier to remove the ECU pan (see page 164) before you remove the motor.1 Separ

EN Printer assemblies 151Solenoid1 Separate the scanner from the printer (see pages 113 through 118) and remove the left side door and back cover (pag

152 Chapter 5 - Removal and replacement EN4 Remove the screw (callout 1) on the solenoid.5 Gently thread the solenoid cable through the hole (callout

EN Printer assemblies 153Fan assembly1 Separate the scanner from the printer (see pages 113 through 118) and remove the left side door and back cover

154 Chapter 5 - Removal and replacement EN4 Remove two screws (callout 1).5 Remove the fan assembly.6 Gently thread the fan cable through the hole (c

EN Printer assemblies 155Pickup assembly1 Remove the right side cover, print cartridge door, front cover, and front guide assembly (see pages 113, 133

156 Chapter 5 - Removal and replacement EN3 Remove two screws (callout 1) on the top of the upper metal shield.Figure 74. Removing the pickup assembl

EN Printer assemblies 157Paper lift-plate assembly and pickup roller shaft1 Remove the front cover, print cartridge door, and front guide assembly (se

14 Chapter - Tables ENTable 42. Fuser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265Table 43. Alpha

158 Chapter 5 - Removal and replacement EN5 Carefully angle the left end of the shaft back.Figure 77. Removing the paper lift-plate assembly (2 of 3)

EN Printer assemblies 159To reinstallMake sure that the vertical paper sensor (the narrow black plastic piece to the left of the separation pad arm) i

160 Chapter 5 - Removal and replacement ENTo reinstallBe sure to align the clutch on the pickup roller shaft with the follower (large plastic tab) on

EN Printer assemblies 1616Remove seven screws (callout 1).Note If you have not already removed the fuser, remove the fuser screw and the largest gear

162 Chapter 5 - Removal and replacement ENLeft plate assembly1 Separate the scanner from the printer (see pages 113 through 118) and remove the left

EN Bottom assemblies 163Bottom assembliesLeft bottom frame support1 Open the left side door.2 Remove three screws (callout 1).Figure 84. Removing the

164 Chapter 5 - Removal and replacement ENECU fuses and ECU pan1 Remove the right side cover and the back cover (pages 130 and 163).Note The two fuse

EN Bottom assemblies 1657Disengage the flat flexible connector from the formatter and disconnect the flat flexible cable (callout 1). Remove one screw

166 Chapter 5 - Removal and replacement EN9 Gently lift the ECU pan in the printer and slide it backward to free it from the pins on the inside of th

EN Bottom assemblies 16710Remove five screws (callout 1).11 Unclip the wire from the connector (callout 2).12 Lift the ECU out of the ECU pan.Figure 8

EN Chapter contents 151Product informationChapter contentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

168 Chapter 5 - Removal and replacement ENPaper-feed assembly 1 Separate the scanner from the printer (see pages 113 through 118) and remove the left

EN Bottom assemblies 1697Separate two bushings (on the bottom of the paper-feed mechanism) from the paper-feed roller shaft (callout 1), and lift up a

170 Chapter 5 - Removal and replacement EN8 Use needle-nose pliers to push the two tabs away from the end of the paper-feed roller shaft.Note You mig

EN Bottom assemblies 171To reinstall1 Insert the two tabs (callout 1) on the paper-feed assembly into the two recesses.2 Insert the bottom of the sens

172 Chapter 5 - Removal and replacement EN

EN Chapter contents 1736TroubleshootingChapter contentsBasic troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174Errors .

174 Chapter 6 - Troubleshooting ENBasic troubleshootingTable 15. Basic troubleshooting # Verification steps Possible problems Solutions1Is Power On

EN Basic troubleshooting 1752Is the product ready?The control panel should function without error messages.Control panel displays an error.Consult the

176 Chapter 6 - Troubleshooting EN4Is the copy function operational?Place the configuration report into the ADF and make a copy. The report should fe

EN Basic troubleshooting 1777Is the software installed correctly?Software is not installed or an error occurred during software installation.Uninstall

16 Chapter 1 - Product information ENIntroductionThe HP LaserJet 3300mfp series is designed to: Print: Print documents easily with the laser-quality

178 Chapter 6 - Troubleshooting ENErrorsControl panel messages The majority of the control panel messages are intended to guide the user through norm

EN Errors 179### Is Empty[Enter] To AddThe one-touch key or speed-dial code has not been programmed and therefore cannot be added to a group.Press men

180 Chapter 6 - Troubleshooting ENDoc Feeder JamA piece of media is jammed in the document feeder tray.Open the document release door, clear the jam,

EN Errors 181Fax Recv ErrorAn error occurred while trying to receive a fax.Ask the sender to resend the fax.Try faxing back to the sender or another f

182 Chapter 6 - Troubleshooting ENMemory Low.1Copy.Press [Cancel]The product completed making one copy. The remaining copies have been canceled becau

EN Errors 183No Fax Answer.Redial PendingYou tried to send a fax, but the receiving fax line did not answer. The product attempts to redial after a fe

184 Chapter 6 - Troubleshooting ENScanner ReservedFor PC ScanThe product is being used to create a scan by a computer.Wait until the PC scan has fini

EN Errors 185Critical error messagesCritical error messages may indicate some kind of failure. Cycling the power may fix the problem. If a critical er

186 Chapter 6 - Troubleshooting ENADF Door OpenThe ADF door is open or a sensor is malfunctioning.Make sure the ADF door is closed.If the message per

EN Errors 187Checking the print cartridge Image formation defects are frequently the result of problems in the print cartridge. If there is any doubt,

EN Overview of product 177Print cartridge door8 Priority input tray9 Side media guides for the priority input tray10 Media support for the main input

188 Chapter 6 - Troubleshooting ENSolving image-quality problems Use the following tables to help solve problems with printed pages.If the problem oc

EN Errors 189Toner specks appear on the printed page..The media you are using does not meet HP’s specifications (for example, it is too moist or too r

190 Chapter 6 - Troubleshooting ENThe printed page has a gray background.The priority input tray is not in place. Adjust the priority input tray.The

EN Errors 191The toner is loose, and it does not stay attached to the printed page.The inside of the printer is dirty. Clean the print path. (See “Cle

192 Chapter 6 - Troubleshooting ENCharacters are poorly formed and are producing hollow images.The media is too slick. Try a different media. Make su

EN Errors 193Large amounts of toner are scattered around the characters. The media resistivity is too high. 1. Use a different media. Make sure that t

194 Chapter 6 - Troubleshooting ENSolving scanning (copying) image-quality problems Table 19. Solving scanning (copying) image-quality problemsProb

EN Errors 195Copies or scanned images are too light or too dark. The contrast is not set correctly. 1. Adjust the contrast and resolution settings fro

196 Chapter 6 - Troubleshooting ENScanned text is not clear.The contrast, resolution, or brightness needs to be adjusted before scanning.1. Adjust th

EN Solving paper-feed problems 197Solving paper-feed problemsUse the following table to solve problems related to moving paper or documents through th

18 Chapter 1 - Product information ENHardware descriptionThe product provides 1200 dot-per-inch (dpi) printing. The flatbed scanner scans at 600 pixe

198 Chapter 6 - Troubleshooting ENThe printer feeds multiple sheets or jams frequently from the main input tray or priority input tray. Paper guides

EN Solving paper-feed problems 199Solving scanner (copier) paper-feed problems Table 21. Solving scanner paper-feed problemsProblem Cause SolutionLon

200 Chapter 6 - Troubleshooting ENFunctional checksEngine testThe engine test is used to verify that the print engine is functioning correctly. The f

EN Functional checks 201Half self-test functional check The electrophotographic process can be subdivided into the following stages: image formation

202 Chapter 6 - Troubleshooting ENDrum rotation functional checkThe photosensitive drum, located in the print cartridge, must rotate for the print pr

EN Functional checks 203Heating element check Paper passes between the heating element and a soft pressure roller to fuse toner to the paper.1 Unplug

204 Chapter 6 - Troubleshooting ENHigh-voltage power supply checkThe high-voltage power supply PCA provides the necessary voltages for the electropho

EN Functional checks 205To check the high-voltage connector assembly The assembly uses three spring-loaded pins to contact the print cartridge: drum g

206 Chapter 6 - Troubleshooting ENPaper path check If paper is not being picked up or is not moving through the paper path, you might want to observe

EN Updating or recovering the firmware code 207Updating or recovering the firmware codeAt product release, all units are manufactured with flash-memor

EN Product Specifications 19Firmware descriptionThe firmware in the product includes: Enhanced PCL 6 with status readback 80 PCL and 80 Postscript™

208 Chapter 6 - Troubleshooting ENTo use the firmware recovery DIMM 1 Order a firmware recovery DIMM (RDIMM) from HP. Retain the return mailer.2 Open

EN Troubleshooting tools 209Troubleshooting toolsInternal reports Use the control panel to print configuration reports and demonstration pages. The co

210 Chapter 6 - Troubleshooting EN• User defaults• Service• Page counts Speed-dial report—one-touch, speed-dial, and group-dial reportT.30 protocol

EN Troubleshooting tools 211Table 22. Fax receive error codesError code Error definition Solution200 The fax session has completed without errors.Non

212 Chapter 6 - Troubleshooting EN225 The remote machine has attempted to initiate a remote diagnostic session with this machine, even though remote

EN Troubleshooting tools 213238239 (ECM error)240 (ECM error)241 (ECM error)The sending fax machine sent an unexpected communication.None. This is a d

214 Chapter 6 - Troubleshooting EN252 Telephone line conditions were too poor to receive a fax.1 Reattempt the fax reception at a later time when li

EN Troubleshooting tools 215286 The remote machine has transmitted invalid data. The local machine has received frames with errors during an ECM recep

216 Chapter 6 - Troubleshooting ENTable 23. Fax send error codesError code Error condition Solution300 Fax session has completed without errors.None

EN Troubleshooting tools 217319 The local machine has attempted to initiate a binary file transfer (BFT) but has detected that the remote machine does

20 Chapter 1 - Product information ENValues subject to change. See http://www.hp.com/support/lj3300 for current informationValues subject to change.

218 Chapter 6 - Troubleshooting EN344 - 348349-353 (ECM error)354-355The remote machine has failed to respond to a fax command from the local machine

EN Troubleshooting tools 219383 The remote machine has failed to respond to a fax command from the local machine because the connection is interrupted

220 Chapter 6 - Troubleshooting EN390 The local machine has originated a fax session using error correction (either V.34 or V.17). Transmission of an

EN Troubleshooting tools 221396-409 An error occurred during a V.34 transmission when the local machine was unable to correctly handshake with the rem

222 Chapter 6 - Troubleshooting ENTranslating the fax trace reportPrint a fax log report (see the user guide for instructions). The fax log report co

EN Troubleshooting tools 223Table 24. Fax phase sequenceSequence Calling station Called stationPhase A—Call setup sequence1 Ring signal2 CNG tone bee

224 Chapter 6 - Troubleshooting ENTable 25. Appropriate responsesCommands Comments Appropriate responses(NSF) (CSI) DIS Identifying capabilities: fr

EN Troubleshooting tools 225Table 26. Fax abbreviationsAbbreviation Function Signal format (“X”= any #)CED Called station identification 2100 HzCFR C

226 Chapter 6 - Troubleshooting ENMCF Message confirmation X011 00011650 or 1850 HzMSG Message received high speed dataMPS Multi-page signal X111 001

EN Troubleshooting tools 227Figure 102. Example of a T.30 trace of a successfully sent faxNote Phase A, call establishment, does not show up on a trac

EN Product Specifications 21The media registration defines how a sheet of media is positioned relative to the electrophotographic image on the drum. T

228 Chapter 6 - Troubleshooting ENFigure 103. Example of a T.30 trace of a successfully received fax

EN Service mode functions 229Service mode functionsSecondary service menuUse the secondary service menu to perform various tests and print service rep

230 Chapter 6 - Troubleshooting ENDeveloper’s menuUse the developer’s menu to adjust fax data store parameters and to run various tests. Below is a h

EN Service mode functions 231To adjust a country/region code parameterFax data store parameter number 3 is LIU COUNTRY, which is the country/region co

232 Chapter 6 - Troubleshooting EN4 Power-cycle the product by unplugging (or turning off) the product and then plugging back in (or turning on) the

EN Service mode functions 233NVRAM initNVRAM init sets all stored parameters in NVRAM back to factory default values or to a default ROM value, depend

234 Chapter 6 - Troubleshooting ENThe table below provides a more detailed description of the NVRAM PJL factory variables and commands and shows poss

EN Service mode functions 235Note Set SERVICEMODE before trying to set the variable or you will not get the desired result. Also reset the PJL to be s

236 Chapter 6 - Troubleshooting ENRepetitive image defect ruler Figure 105. Repetitive image defect rulerFirst occurrence of print defectToner/develo

EN Main wiring 237Main wiringFigure 106. Main wiring (1 of 2)

22 Chapter 1 - Product information ENModel and serial numbers The model number and serial number are listed on an identification label located on the

238 Chapter 6 - Troubleshooting ENFigure 107. Main wiring (2 of 2)

EN Locations of connectors 239Locations of connectorsFigure 108. Locations of printer connectors

240 Chapter 6 - Troubleshooting ENLocations of connectors and switchesFigure 109. Locations of connectors and switchesTable 28. Switch functionsSW n

EN Chapter contents 2417Parts and diagramsChapter contentsOrdering parts and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . 242Parts .

242 Chapter 7 - Parts and diagrams ENOrdering parts and suppliesPartsOrder replacement parts from the following website: http://www.hp.com/ssg/parts/

EN Ordering parts and supplies 243Accessories Table 30. AccessoriesItem Description Part numberDual in-line memory modules (DIMMs)8 MB C7842A16 MB C7

244 Chapter 7 - Parts and diagrams ENCommon hardwareThe product has three common fasteners. See Table 31 for a description of these screw types.Power

EN How to use the parts lists and diagrams 245Note Part number RY7-5082-000CN is a screw kit for the printer portion of the product. To order all the

246 Chapter 7 - Parts and diagrams ENScanner assembliesScanner and ADFFigure 110. Scanner covers and ADF6172341058931010111012

EN Scanner assemblies 247Part numbersTable 32. Scanner and ADFRef. Part number Description Qty.1 C9143-60101 ADF 1C9124-60117 Flatbed lid 12 C9124-60

EN Warranty statement 23Warranty statement1 HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies, will be free from

248 Chapter 7 - Parts and diagrams ENADF rollers and separation pad Figure 111. ADF rollers and separation padPart numbers2143Table 33. ADF rollers

EN Scanner assemblies 249Control panel assemblyFigure 112. Control panel assemblyPart numbers531246Table 34. Control panel assemblyRef. Part number D

250 Chapter 7 - Parts and diagrams EN5 C9124-40038 English 3300 copy bezel 1C9124-40039 Traditional Chinese 3300 copy bezel 1C9124-40017 Korean 3300

EN Scanner assemblies 2515 (cont.)C9125-40012 Dutch 3320 copy bezel 1C9125-40013 Norwegian 3320 copy bezel 1C9125-40014 Swedish 3320 copy bezel 1C9125

252 Chapter 7 - Parts and diagrams ENPrinter assembliesPrinter coversFigure 113. Printer coversPart numbers17438562Table 35. Printer coversRef. Part

EN Printer assemblies 253Paper tray Figure 114. Paper trayPart numbers3 RG0-1113-000CN Door, left side with hinge 14 RG0-1114-000CN Back cover assembl

254 Chapter 7 - Parts and diagrams ENInternal assembliesInternal components (1 of 2)Figure 115. Internal components (1 of 2)1718192021

EN Internal assemblies 255Part numbersTable 37. Internal components (1 of 2)Ref. Part number Description Qty.1 RA0-1181-000CN Shutter guide 12 RA0-11

256 Chapter 7 - Parts and diagrams ENInternal components (2 of 2)Figure 116. Internal components (2 of 2)71081239457611

EN Internal assemblies 257Part numbersTable 38. Internal components (2 of 2)Ref. Part number Description Qty.1 RA0-1451-000CN Front guide assembly 12

24 Chapter 1 - Product information EN7 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDI

258 Chapter 7 - Parts and diagrams ENElectrical componentsFigure 117. Electrical components

EN Internal assemblies 259Part numbersTable 39. Electrical componentsRef. Part number Description Qty.1 RA0-1127-000CN Engine controller case 12 RA0-

260 Chapter 7 - Parts and diagrams ENPaper pickup assembly (1 of 2)Figure 118. Paper pickup assembly (1 of 2)192810

EN Internal assemblies 261Part numbersTable 40. Paper pickup assembly (1 of 2)Ref. Part number Description Qty.RG0-1120-000CN Paper pickup assembly 1

262 Chapter 7 - Parts and diagrams ENPaper pickup assembly (2 of 2)Figure 119. Paper pickup assembly (2 of 2)8

EN Internal assemblies 263Part numbersTable 41. Paper pickup assembly (2 of 2)Ref. Part number Description Qty.2 RA0-1003-000CN Foot, rubber (paper p

264 Chapter 7 - Parts and diagrams ENFuser assemblyFigure 120. Fuser assembly1826

EN Internal assemblies 265Part numbersTable 42. Fuser assemblyRef. Part number Description Qty.RG9-1493-000CN Fuser assembly, 110V 1RG9-1494-000CN F

266 Chapter 7 - Parts and diagrams ENAlphabetical parts listTable 43. Alphabetical parts listDescription Part number Ref. FigureADF C9143-60101 1 11

EN Alphabetical parts list 267Bezel, Greek 3300 copy C9124-40020 5 112Bezel, Greek 3320 copy C9125-40006 5 112Bezel, Hebrew 3300 copy C9124-40029 5 11

EN Print cartridge information 25Print cartridge information The print cartridge is designed to simplify replacement of the major consumable parts. Th

268 Chapter 7 - Parts and diagrams ENBezel, Traditional Chinese 3320 copy C9125-40002 5 112Bezel, Turkish 3300 copy C9124-40021 5 112Bezel, Turkish 3

EN Alphabetical parts list 269Formatter-fax C8542-60001 14 115Front guide assembly RA0-1451-000CN 1 116Fuser assembly, 110V RG9-1493-000CN 120Fuser a

270 Chapter 7 - Parts and diagrams ENRight scanner cover C9124-40003 4 110Scanner assembly C9124-60103 2 110Scanner flat flexible cable (FFC) C9124-6

EN Numerical parts list 271Numerical parts listTable 44. Numerical parts listPart number Description Ref. Figure0515-4331 Screws that secure scanner

272 Chapter 7 - Parts and diagrams ENC9124-40030 Finnish 3300 copy bezel 5 112C9124-40031 Danish 3300 copy bezel 5 112C9124-40032 Italian 3300 copy b

EN Numerical parts list 273C9125-40018 Italian 3320 copy bezel 5 112C9125-40019 Russian 3320 copy bezel 5 112C9125-40020 Czech 3320 copy bezel 5 112C9

274 Chapter 7 - Parts and diagrams ENRA0-1088-000CN Gear, 29T 5 120RA0-1089-000CN Gear, 17T (fuser assembly) 6 120RA0-1104-000CN Bushing 18 120RA0-11

EN Numerical parts list 275RG0-1113-000CN Door, left side with hinge 3 113RG0-1114-000CN Back cover assembly 4 113RG0-1115-000CN Print cartridge door

276 Chapter 7 - Parts and diagrams EN

EN Index 277IndexNumerics69T gear, removing 144Aabbreviations, fax 225AC bias 92AC power distribution 88accessories, ordering 243adding paper

26 Chapter 1 - Product information ENcosts from the user to the recycling plant (within the United States). To join this recycling effort, follow the

278 Index ENcartridgeschecking 187, 204drum rotation check 202extending life of 78high-capacity 18life expectancies 56operations 91, 92part numb

EN Index 279Ddark copies or scans, troubleshooting 195data communication operations 76, 79date menu 36DC bias 92DC Controller PCA. See ECUDC p

280 Index ENfaxabbreviations 225appropriate responses 224billing (metering) tone filters 105data path 102downstream current detection 103hook s

EN Index 281high-voltage power supplyconnector assembly, checking 205operations 89testing 204HP Customer Care Online 242HP JetDirect print server

282 Index ENmain input trayfeeding operations 94feeding problems, troubleshooting 198loading 49locating 17main wiring diagrams 237maintenance ag

EN Index 283paper feed problems, troubleshootingcopier/scanner 199printer 197paper feed system 94paper guidescleaning 190locating 17troubleshootin

284 Index ENpreservice checklist 110pressure roller, operations 93primary charging rolleroperations 92power supply 89print cartridge doorlocatin

EN Index 285ruler, repetitive defect 236Sscanline data 229scannerdiagrams and part numbers 246document path 82image quality, troubleshooting 1

286 Index ENstorage environment, specifications 19stored fax pages 105advantages of flash memory storage 106storing paper 197straight-through o

EN 287vertical lines, troubleshooting 189vertical white stripes, troubleshooting 193, 194VIDEO signals 98voltageDC power supply 88high-voltage po

EN FCC Part 68 Requirements (US) 27install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equ

288 Index EN

copyright © 2002Hewlett-Packard Companywww.hp.com/support/lj3300C9124-90948*C9124-90948**C9124-90948*

hp LaserJet 3300mfp seriesService

28 Chapter 1 - Product information ENNotice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maxim

EN Chapter contents 292OperationChapter contentsOperating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Identifying the

30 Chapter 2 - Operation ENOperating environment Place the product on a sturdy, level surface in a well-ventilated area that meets the following envi

EN Identifying the control panel components 31Identifying the control panel componentsFax controlsFax capability is available on the HP LaserJet 3330

32 Chapter 2 - Operation EN2 Load the document into the ADF input tray.3 Press fax/send.When the last page of the fax has exited the product, you can

EN Identifying the control panel components 33Alphanumeric buttonsOn the HP 3330, use the alphanumeric buttons to enter fax data into the product’s di

34 Chapter 2 - Operation ENMenu and cancel controlsUse these controls to choose menu options, determine the product’s status, and cancel the current

EN Control panel menu structure 35Control panel menu structureA hierarchical diagram of the control panel menu structure follows. Refer to this menu s

36 Chapter 2 - Operation ENTable 9. Control panel menu structureMain Menu Submenu SubmenuFax Job StatusFax Functions... Send Fax LaterSt

EN Control panel menu structure 37Fax Setup ... Phone Book ...Fax Send Setup ...Fax Recv. Setup

Hewlett-Packard Company11311 Chinden BoulevardBoise, Idaho 83714 U.S.A.Copyright Information© 2002 Hewlett-Packard CompanyAll Rights Reserved. Reprodu

38 Chapter 2 - Operation ENControl panel error messagesThese control panel error messages are listed alphabetically. Messages are accompanied by the

EN Control panel error messages 3951 Laser ErrorThe product has experienced an internal hardware error.Disconnect the power cable from the product, wa

40 Chapter 2 - Operation ENCanceled Send.Clear DocumentThe cancel key was pressed to cancel the current job while pages were feeding from the documen

EN Control panel error messages 41Fax Busy.Redial PendingThe fax line to which you were sending a fax was busy. The product automatically redials the

42 Chapter 2 - Operation ENFax Send ErrorAn error occurred while trying to send a fax.Try resending the fax.Try faxing to another fax number.Check th

EN Control panel error messages 43No Dial Tone.The product could not detect a dial tone. Unplug the telephone cord from both the product and the wall

44 Chapter 2 - Operation ENNo Fax DetectedThe product answered the incoming call but did not detect that a fax machine was calling.Allow the product

EN Product media specifications 45Product media specificationsThe product accepts a variety of media. Properties such as weight, grain, and moisture c

46 Chapter 2 - Operation ENGuidelines for using mediaPaper and TransparenciesPaper must be of good quality and free of cuts, nicks, tears, spots, loo

EN Guidelines for using media 47Labels When selecting labels, consider the quality of the following factors: Adhesives: The adhesive material should

EN Contents 3Contents1 Product informationChapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48 Chapter 2 - Operation ENEnvelopes with double-side seamsAn envelope with double-side-seam construction (vertical seams at both ends of the envelop

EN Loading media 49Card stock construction Smoothness: 135-157 g/m2 (36-to 42-pound) card stock should have a smoothness rating of 100 to 180 Sheffie

50 Chapter 2 - Operation ENNote When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of ne

EN Media information for the flatbed 51Perform the following actions to minimize the possibility of jams: Remove self-stick notes. Remove staples an

52 Chapter 2 - Operation EN2 Lift the flatbed scanner cover.3 Place the original document facedown on the flatbed scanner with the top left corner of

EN Loading originals to copy or scan 533Slide the media stack into the ADF until the media does not move any farther.4 Adjust the media guides until t

54 Chapter 2 - Operation ENPrinter output pathsOutput bin and straight-through output pathThe output bin is located between the scanner and the print

EN Chapter contents 553MaintenanceChapter contentsLife expectancies of parts that wear . . . . . . . . . . . . . . . . . . . . . . . . 56Scanner calib

56 Chapter 3 - Maintenance ENLife expectancies of parts that wear Inspect any parts that wear when servicing the product. Replace them as needed, bas

EN Cleaning the product 57Cleaning the productWARNING! Before you perform these steps, unplug the product to avoid shock hazard.To maintain quality, t

4 Contents ENEnvelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Card stock and hea

58 Chapter 3 - Maintenance ENCAUTION Do not use abrasives, acetone, benzene, ethyl alcohol, or carbon tetrachloride on the glass; these can damage it

EN Cleaning the product 59Cleaning the print pathThe HP LaserJet 3300mfp series features a special cleaning mode to clean the paper path.Note This pro

60 Chapter 3 - Maintenance ENCleaning the print cartridge areaCleaning the print cartridge area can improve the quality of your printed sheets.WARNIN

EN Cleaning the product 61Cleaning the printer pickup rollerIf you want to clean the pickup roller rather than replace it, follow the instructions bel

62 Chapter 3 - Maintenance EN Cleaning the printer separation padIf you want to clean the separation pad rather than replace it, follow the instr

EN User-replaceable parts 63User-replaceable parts Replacing the printer pickup roller If the printer regularly misfeeds (no media feeds through)

64 Chapter 3 - Maintenance EN 6 Position the new pickup roller in the slot of the previous pickup roller.NoteCircular and rectangular pegs on eac

EN User-replaceable parts 65Replacing the printer separation padNoteBefore you change the separation pad, clean the pickup roller. See “Cleaning the p

66 Chapter 3 - Maintenance EN 6 With one hand, reach through the input tray opening, and push the spring-loaded base down. With the other hand, p

EN Installing a new ADF 67Installing a new ADFIf the HP LaserJet 3300mfp came without an ADF, an ADF can be added. An ADF may need to be replaced if i

EN Contents 5PJL overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Scanner and ADF fun

68 Chapter 3 - Maintenance EN5 Gently close the ADF lid.WARNING!To avoid damaging the product, do not allow the ADF lid to fall onto the flatbed scan

EN Changing an ADF pick roller assembly 69Changing an ADF pick roller assemblyIf the ADF has trouble picking paper, the ADF pick roller assembly may n

70 Chapter 3 - Maintenance EN6 To check for proper installation, lift the green lever until it remains open. The new pickup roller assembly should be

EN Removing and replacing the control panel bezel 71Removing and replacing the control panel bezel1 Unplug the power cord from the product. If you hav

72 Chapter 3 - Maintenance EN

EN Chapter contents 734Operational overviewChapter contentsBasic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

74 Chapter 4 - Operational overview ENBasic functionsThis chapter presents a functional overview of the HP LaserJet 3300mfp series. The following sys

EN Basic functions 75Figure 10. Product configurationHP 3300 ProductFormatterPrinter EngineComputerECULIUScanner FormatterADFScannerFaxPrinter

76 Chapter 4 - Operational overview ENFormatter systemThe formatter coordinates the major systems. It is responsible for the following: controlling

EN Formatter system 77Flash memory or ROMThe formatter system includes firmware code that controls the product stored in either flash memory or ROM, d

6 Contents ENTransfer roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140Line Interface Uni

78 Chapter 4 - Operational overview ENRAM One bank of Non-Volatile RAM (NVRAM) stores parameters. Dynamic random access memory (DRAM) provides temp

EN Formatter system 79Enhanced I/OThe Enhanced I/O feature allows product memory to be used for storing data received from the host computer. When Enh

80 Chapter 4 - Operational overview ENScanner and ADF functions and operationScanner Functions The scanner uses a light source, a color-separation me

EN Scanner and ADF functions and operation 81The image data is collected in the scanner formatter where it is processed and sent to the formatter. The

82 Chapter 4 - Operational overview ENLift: When no more paper is detected in the ADF input tray and the trailing edge of the last page is detected b

EN Scanner and ADF functions and operation 83ADF Jam DetectionThe ADF has two sensors that detect paper. The paper present sensor detects the presence

84 Chapter 4 - Operational overview ENPrinter functions and operationPrinter functions are divided into five groups: engine control formatter imag

EN Printer functions and operation 85Engine control unit/power systemThe engine control unit (ECU) coordinates all print engine activities, drives the

86 Chapter 4 - Operational overview ENThe following figure shows the various ECU loads:Figure 14. ECU loads

EN Printer functions and operation 87Printer engine control systemPaper motion monitoring and controlThe ECU controls paper motion in the printer by c

EN Contents 7PJL software commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233Repetitive image defect ruler

88 Chapter 4 - Operational overview ENPower system on ECUThe AC, DC, and high-voltage power supply circuits are all contained within the ECU.AC power

EN Printer functions and operation 89Overcurrent/overvoltageThere are two overvoltage devices in this product: Fuse F101 provides overcurrent protect

90 Chapter 4 - Operational overview ENHigh voltage is disabled when the print cartridge door is open. When the left-side door is opened, the print ca

EN Printer functions and operation 91Image formation systemLaser printing requires the interaction of several different technologies including electro

92 Chapter 4 - Operational overview ENThe seven image-formation processes1 Conditioning stage (primary charging)—This process applies a uniform negat

EN Printer functions and operation 935 Separation stage—During this process, the media separates from the drum. To stabilize the feed system and preve

94 Chapter 4 - Operational overview ENPrinter paper-feed systemThe main input tray and the priority input tray merge into one main input area. Media

EN Printer functions and operation 95Figure 18. Printer paper pathStraight-throughoutput door

96 Chapter 4 - Operational overview ENJam detectionThe paper-out sensor (PS201) detects the presence of media in either the priority input tray or th

EN Printer functions and operation 97Solenoid, photosensors, and switchesThe following figure shows the locations of the solenoid, photosensors, and s