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176 Chapter 10 Problem solving ENWW
Event log page
The first page of the event log contains the following information:
1 Current Page Count indicates the number of pages printed from the MFP.
2 Number indicates the order in which the events occurred. The last event to occur has the
highest number.
3Event indicates the internal event code for each event.
4Page Count indicates the number of pages printed from the MFP when the event occurred.
5 Serial Number indicates the serial number of the MFP.
6 Description or Personality indicates whether the event occurred due to a problem within a
MFP personality or due to a MFP jam.
The second page of the event log is the manufacturing page. This page contains information that
might assist HP Customer Care representatives in solving possible MFP problems.
To print an event log
1 Touch Menu.
2 Scroll to and touch Diagnostics.
3 Scroll to and touch Print Event Log.
1
2
6
5
3
4
- User Guide 3
- NERGY STAR 4
- Contents 5
- 4 Copying 6
- 5 E-mail 6
- 6 Faxing 7
- 7 Output devices 7
- 8 Security features 7
- 9 MFP maintenance 7
- 10 Problem solving 7
- Appendix A Specifications 8
- The basics 11
- Paper-handling 13
- Connectivity 13
- Environmental features 14
- Firmware updates 14
- Internal hard disk 14
- Optional HP EIO hard disk 14
- Parts and accessories 15
- 12 Chapter 1 The basics ENWW 16
- External view of MFP 17
- Software features 18
- Additional drivers 20
- Printer driver Help 20
- HP LaserJet Utility 23
- Windows-sharing 24
- ● HP LaserJet Utility 25
- Uninstalling the software 26
- HP Web Jetadmin 27
- HP Toolbox 28
- Embedded Web Server 29
- HPToolbox 30
- To view HPToolbox 31
- HP Toolbox sections 31
- Device Settings button 32
- HP Toolbox links 32
- Other links 32
- Loading input trays 33
- Loading Trays 2, 3, and 4 36
- The control panel 45
- Control-panel layout 46
- TOP Cancels the active job 47
- Home screen navigation 48
- Help system 49
- Printing 51
- Orienting media 52
- ENWW Orienting media 49 53
- Type of media Tray Two-sided 53
- (duplexed) 53
- Media orientation 53
- 50 Chapter 3 Printing ENWW 54
- Alternate Letterhead mode 56
- Basic printing instructions 57
- Selecting the output bin 58
- Printing on envelopes 59
- To change the fuser levers 60
- Printing on special paper 62
- Printing on transparencies 63
- Printing on full-bleed paper 63
- MFP collation 65
- Saving MFP setup information 65
- New printer driver features 65
- Printing watermarks 65
- Setting the registration 66
- Different first page 67
- Including a blank back page 68
- Customizing Tray 1 operation 69
- Specifying paper to print on 70
- Releasing private jobs 72
- Deleting a private job 72
- Storing a print job 72
- Printing a stored job 73
- Deleting a stored job 73
- Creating a QuickCopying job 74
- Deleting a QuickCopy job 74
- Proofing and holding a job 75
- Deleting a held job 75
- 72 Chapter 3 Printing ENWW 76
- Overview 77
- Copy-screen navigation 78
- Basic copying instructions 79
- “Z” ordering 80
- “N” ordering 80
- TART to begin 81
- Using Job Mode 82
- Adjusting the copy contrast 82
- Reducing or enlarging copies 82
- Enhancing copies 82
- Creating a stored copy job 83
- E-mail screen navigation 86
- Clear All button 87
- E-mail basics 88
- TART to begin sending 89
- Using the address book 90
- Local address book 91
- More information 92
- 90 Chapter 6 Faxing ENWW 94
- Output devices 95
- 3,000-sheet stacker 96
- 3,000-sheet stacker/stapler 96
- Multifunction finisher 99
- Loading staples 100
- 8-bin mailbox 103
- Security features 105
- Requirements 106
- Using the FIH 106
- Secure Disk Erase 107
- Additional Information 108
- DSS authentication 109
- Security Lock 109
- Job storage features 109
- MFP maintenance 111
- Cleaning the MFP 112
- To clean the touch screen 114
- To clean the glass 114
- inside the glass 116
- the MFP 116
- To clean the ADF rollers 118
- Managing the print cartridge 120
- Checking the toner level 121
- Print cartridge conditions 122
- Rocking the print cartridge 123
- Configuring alerts 123
- Printer maintenance kit 124
- Problem solving 125
- Clearing jams 126
- To clear jams in Tray 1 127
- To clear jams in Tray 4 129
- ENWW Clearing jams 131 135
- 1 Open the finisher cover 135
- 3 Close the finisher cover 136
- ENWW Clearing jams 133 137
- 7 Open the stapler-unit door 137
- ENWW Clearing jams 135 139
- 2 Open the stapler unit door 139
- 3 Pull the cartridge out 140
- 5 Remove the damaged staple 140
- 1 Open the stapler-unit door 142
- 7 Remove the damaged staple 144
- Solving repeated jams 147
- Understanding MFP messages 148
- See Light print or 161
- See Wrinkles or 162
- Gray background 163
- Toner smear 163
- Loose toner 163
- Repeating defects 163
- Misformed characters 164
- Page skew 164
- Curl or wave 164
- Wrinkles or creases 164
- Detecting MFP problems 165
- Situation/Message Solution 166
- Situation Solution 167
- TART to 168
- To print a configuration page 174
- Menu map 175
- Configuration page 176
- Jetdirect page 177
- Supplies status page 178
- Usage page 179
- PCL or PS font list 179
- Event log page 180
- Printing a paper path test 181
- Specifications 183
- Printing supplies 185
- Item Part 185
- Description or use 185
- Media specifications 187
- ENWW Media specifications 185 189
- Supported types of paper 191
- Label construction 192
- Transparencies 192
- Envelopes 192
- Card stock and heavy paper 193
- Environmental specifications 194
- Acoustical specifications 195
- Operating environment 196
- Control panel menus 197
- Retrieve job menu 199
- Information menu 199
- Paper handling menu 200
- Configure device menu 201
- Copying submenu 202
- Enhancement submenu 202
- Sending submenu 203
- Printing submenu 204
- Item Values Explanation 205
- PCL submenu 206
- Print quality submenu 207
- System setup submenu 208
- I/O submenu 211
- Embedded Jetdirect submenu 212
- Fax menu 214
- Diagnostics menu 215
- Service menu 216
- MFP memory and expansion 217
- Installing memory 218
- Checking memory installation 223
- Web access feature 224
- Regulatory information 225
- Plastics 226
- HPLaserJet printing supplies 226
- Material restrictions 226
- Material safety data sheets 227
- Extended warranty 227
- For more information 227
- Administration tasks 229
- Embedded Web server 230
- TCP/IP assignment 231
- Automatic discovery 231
- Changing an IP address 231
- LDAP addressing settings 232
- Preferences settings 233
- Using your e-mail client 234
- Using control panel menus 235
- Device Storage Manager 235
- Software for networks 236
- Using the HTML Help Viewer 239
- To copy a help topic 240
- Using accessibility shortcut 243
- ENWW Index 243 247
- Numerics 247
- 244 Index ENWW 248
- ENWW Index 245 249
- 246 Index ENWW 250
- ENWW Index 247 251
- 248 Index ENWW 252
- ENWW Index 249 253
- 250 Index ENWW 254
- ENWW Index 251 255
- 252 Index ENWW 256
- ENWW Index 253 257
- 254 Index ENWW 258
- *Q3726-90907* 260
- Q3726-90907 260
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