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HP Proliant Servers
Troubleshooting Guide
Abstract
This document describes common procedures and solutions for the many levels of troubleshooting for HP ProLiant G7 and earlier servers. This
document is intended for the person who installs, administers, and troubleshoots servers or server blades. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 375445-404
August 2013
Edition: 13
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1 2 3 4 5 6 ... 200 201

Resumo do Conteúdo

Página 1 - Troubleshooting Guide

HP Proliant Servers Troubleshooting Guide Abstract This document describes common procedures and solutions for the many levels of troubleshooting fo

Página 2

Introduction 10 o Insight Diagnostics processor error codes

Página 3 - Contents

Error messages 100 Otherwise, follow the procedures for correcting problems when an incorrect drive is replaced or a loose cable is detected. Logic

Página 4 - Contents 4

Error messages 101 Logical Drive X Status = Wrong Drive Replaced Description: A physical drive in this logical drive has failed. The incorrect drive

Página 5 - Contents 5

Error messages 102 Other Controller Indicates Different Hardware Model Description: The other controller in the redundant controller configuration i

Página 6 - Contents 6

Error messages 103 RIS Copies Between Drives Do Not Match Description: The drives on this controller contain copies of the RIS that do not match. Th

Página 7 - Contents 7

Error messages 104 2. Reconnect the cable securely. 3. Restart the system. 4. If the problem persists, replace the cables and connectors as needed

Página 8 - Introduction

Error messages 105 Storage Enclosure on SCSI Bus X has a Cabling Error (Bus Disabled)... ...SOLUTION: The SCSI controller has an internal and extern

Página 9 - 375445-401 (January 2011)

Error messages 106 Description: One or more fans in the external storage unit have failed. Action: Replace the failed fans. Storage Enclosure on SC

Página 10 - Introduction 10

Error messages 107 Swapped Cables or Configuration Error Detected. An Unsupported Drive Arrangement Was Attempted... ...SOLUTION: Power down system

Página 11 - Getting started

Error messages 108 System Board is Unable to Identify which Slots the Controllers are in Description: The slot indicator on the system board is not

Página 12 - Pre-diagnostic steps

Error messages 109 Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed ...SOLUTION: Power down the system. Verify that

Página 13 - Warnings and cautions

Getting started 11 Getting started HP ProLiant 100 Series Server troubleshooting information Use this guide for troubleshooting information on the H

Página 14 - Electrostatic discharge

Error messages 110 WARNING - Mixed Feature Processors Were Detected Description: Mixed feature processors were detected. The server will boot using

Página 15 - Symptom information

Error messages 111 Wrong Accelerator Description: This may mean that the board was replaced in the wrong slot or was placed in a system previously c

Página 16 - Getting started 16

Error messages 112 Array Accelerator: The cache is disabled because the restore operation from flash memory failed. Action: Reseat the controller ca

Página 17 - Getting started 17

Error messages 113 Array Status: The array has a spare drive assigned which is smaller than the smallest data drive in the array… …Some operations i

Página 18 - Common problem resolution

Error messages 114 Controller State: The array controller is connected to an expander card or an external enclosure… …and is operating without a mem

Página 19 - Hard drive guidelines

Error messages 115 Controller State: The array controller has an unknown disabled configuration status message… …Any configuration command (e.g. log

Página 20 - Hard drive LED combinations

Error messages 116 Drive Offline due to Erase Operation: The physical drive is currently queued for erase. Action: No action is required. The logica

Página 21

Error messages 117 Logical drive state: The current array controller is performing capacity expansion,... ...extension, or migration on this logical

Página 22 - Diagnostic flowcharts

Error messages 118 NVRAM Error: Bootstrap NVRAM image failed checksum test... ...and could not be restored. This error may or may not be recoverable

Página 23

Error messages 119 Action: Replace the physical drive with a larger drive supported by the controller. Physical Drive State: This drive is unrecogn

Página 24 - General diagnosis flowchart

Getting started 12 When additional information becomes necessary, use this section to identify websites and supplemental documents that contain trou

Página 25 - Diagnostic flowcharts 25

Error messages 120 Redundant Path Failure: Warning: Redundant I/0 modules of this storage box... ...are not cabled in a recommended configuration. A

Página 26 - Power-on problems flowchart

Error messages 121 Storage Enclosure: One or more fans have failed. Action: Replace the failed fan. Storage Enclosure: Warning: The enclosure is re

Página 27 - Diagnostic flowcharts 27

Error messages 122 Advanced Memory Protection mode: Online spare with Advanced ECC ...Xxxx MB System memory and xxxx MB memory reserved for Online

Página 28 - Diagnostic flowcharts 28

Error messages 123 Fan Solution Not Sufficient Audible Beeps: Possible Cause: The minimum number of required fans is missing or failed. Action: In

Página 29 - Diagnostic flowcharts 29

Error messages 124 Fatal Hub Link Error Audible Beeps: None Possible Cause: The hub link interface has experienced a critical failure that caused an

Página 30 - POST problems flowchart

Error messages 125 Internal CPU Check - Processor Audible Beeps: None Possible Cause: A processor has experienced an internal error. Action: 1. Run

Página 31 - Diagnostic flowcharts 31

Error messages 126 Mismatched power supplies not supported Audible Beeps: 1 long, 1 short Possible Cause: The power supplies installed in the server

Página 32 - • Corrupted OS

Error messages 127 No Floppy Drive Present Audible Beeps: None Possible Cause: No diskette drive is installed or a diskette drive failure has occurr

Página 33 - Diagnostic flowcharts 33

Error messages 128 Power Supply Solution Not Fully Redundant Audible beeps: None Possible cause: The minimum power supply requirement is installed,

Página 34 - Diagnostic flowcharts 34

Error messages 129 Audible Beeps: None Possible Cause: The primary system ROM is corrupt. The system is booting from the redundant ROM. Action: Run

Página 35 - Diagnostic flowcharts 35

Getting started 13 This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not ope

Página 36 - Diagnostic flowcharts 36

Error messages 130 Trusted Execution Error found: 0X Audible beeps: None Possible cause: Intel Trusted Execution Technology has indicated an error d

Página 37 - Hardware problems

Error messages 131 Audible Beeps: None Possible Cause: A USB tape device that supports One Button Disaster Recovery (OBDR) is installed in the syste

Página 38 - UPS problems

Error messages 132 CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor

Página 39 - General hardware problems

Error messages 133 102-System Board Failure Audible Beeps: None Possible Cause: 8237 DMA controllers, 8254 timers, and similar devices. CAUTION:

Página 40 - Unknown problem

Error messages 134 104-ASR Timer Failure Audible Beeps: None Possible Cause: System board failure. CAUTION: Only authorized technicians trained

Página 41 - Third-party device problems

Error messages 135 200 Series 201-Memory Error Audible Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("H

Página 42 - Internal system problems

Error messages 136 207-Invalid Memory Configuration - DIMM Size Parameters Not Supported. Audible Beeps: 1 long, 1 short Possible Cause: Installed m

Página 43 - Diskette drive problems

Error messages 137 207-Invalid Memory Configuration - Single channel memory... ...mode supports a single DIMM installed in DIMM socket 1. Please rem

Página 44

Error messages 138 Possible Cause: Memory boards are not installed sequentially. Action: Install or reinstall memory boards sequentially. 209-Inval

Página 45

Error messages 139 214-Processor PPM Failed, Module X Audible Beeps: None Possible Cause: Indicated PPM failed. Action: Run Insight Diagnostics (&qu

Página 46 - USB drive key problems

Getting started 14 weight in kg weight in lb WARNING: To reduce the risk of personal injury or damage to the equipment: • Observe local occup

Página 47 - Fan problems

Error messages 140 304-Keyboard or System Unit Error Audible Beeps: None Possible Cause: Keyboard, keyboard cable, mouse controller, or system board

Página 48 - Memory problems

Error messages 141 2. Replace the diskette drive, the cable, or both. 3. Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) an

Página 49 - Memory count error exists

Error messages 142 1100 Series 1151-Com Port 1 Address Assignment Conflict Audible Beeps: 2 short Possible Cause: Both external and internal serial

Página 50 - PPM problems

Error messages 143 Audible Beeps: None Possible Cause: Required fans are missing or not spinning. Action: 1. Check the fans to be sure they are ins

Página 51 - Tape drive problems

Error messages 144 1611-Fan x Not Present (Fan Zone CPU) Audible Beeps: 2 short Possible Cause: Required fan is not installed or spinning. Action: 1

Página 52 - Backup issue

Error messages 145 1611-Redundant Fan Failure (Fan Zone System) Audible Beeps: None Possible Cause: A redundant fan is not spinning. Action: Replace

Página 53 - External device problems

Error messages 146 1700 Series 1700-Slot X Drive Array - Please replace Array Accelerator Battery... ...The Array Accelerator Cache will be enabled

Página 54 - Video colors are wrong

Error messages 147 Audible Beeps: None Possible Cause: An application has overwritten memory reserved by the Smart Array controller. Action: If this

Página 55 - Printer problems

Error messages 148 1711-Slot X Drive Array - RAID ADG logical drive(s) configured but Array Accelerator size <= 32 MB ...This configuration is no

Página 56 - Modem problems

Error messages 149 1715-Slot X Drive Array Controller - Memory Error(s) Occurred... Warning: Corrected Memory Error(s) were detected during controll

Página 57

Getting started 15 Symptom information Before troubleshooting a server problem, collect the following information: • What events preceded the failu

Página 58 - Network controller problems

Error messages 150 1719-Slot X Drive Array - A controller failure event occurred prior to this power-up (previous lock-up code = 0x####) Audible Bee

Página 59 - Expansion board problems

Error messages 151 1725-Slot X Drive Array-Optional SIMM (Memory Module) Problem Detected Audible Beeps: None Possible Cause: SIMM has been automati

Página 60 - Software problems

Error messages 152 1729-Slot X Drive Array - Performance Optimization Scan In Progress ...RAID 4/5/ADG performance may be higher after completion. A

Página 61 - Operating system updates

Error messages 153 Audible Beeps: None Possible Cause: An incorrect enclosure firmware version is installed, or an enclosure firmware upgrade is nee

Página 62

Error messages 154 1737-Slot X Drive Array - Redundant Cabling Configuration has excess Device Paths... ...Redundant I/O paths to some devices attac

Página 63 - Software locks up

Error messages 155 1741-Fixed Disk 1 failed Set Block Mode Audible Beeps: None Possible Cause: Fixed drive error detected. Action: Run the server se

Página 64 - ROM problems

Error messages 156 1746-Slot X Drive Array - Unsupported Storage Connection Detected... ...SAS connection via expander is not supported on this cont

Página 65 - Boot problems

Error messages 157 Audible Beeps: None Possible Cause: The current battery pack is not supported on this Array Accelerator module. Action: Install o

Página 66

Error messages 158 • A defective system board or a controller is not fully seated in the PCI slot. Action: • If the controllers are different mo

Página 67 - Software tools and solutions

Error messages 159 1760-Fixed Disk 0 does not support Block Mode Audible Beeps: None Possible Cause: Fixed drive error detected. Action: Run the ser

Página 68 - Auto-configuration process

Getting started 16 Performing processor procedures in the troubleshooting process Because this document supports multiple generations of HP ProLiant

Página 69 - Configuring AMP modes

Error messages 160 Audible Beeps: None Possible Cause: The capacity expansion process has been temporarily disabled. Action: Follow the action that

Página 70 - Array Configuration Utility

Error messages 161 1771-Primary Disk port Address conflict Audible Beeps: None Possible Cause: Internal and external hard drive controllers are both

Página 71

Error messages 162 2. Be sure the cables to the specified port are connected properly and securely ("Loose connections" on page 18). 3. R

Página 72 - Management tools

Error messages 163 • Be sure the internal plenum cooling fan in tower servers or storage systems is operational. If the fan is not operating, check

Página 73

Error messages 164 1778-Slot X Drive Array resuming Automatic Data Recovery (Rebuild) process Audible Beeps: None Possible Cause: A controller reset

Página 74 - USB support

Error messages 165 1781-Disk 1 Failure Audible Beeps: None Possible Cause: Hard drive or format error detected. Action: Run Insight Diagnostics (&qu

Página 75 - Diagnostic tools

Error messages 166 Audible Beeps: None Possible Cause: Defective drive or cables detected. Action: 1. Be sure all cables are connected properly and

Página 76 - Array diagnostic software

Error messages 167 Audible Beeps: None Possible Cause: A failed or replacement drive has not yet been rebuilt. Action: • Perform one of the followi

Página 77 - Keeping the system current

Error messages 168 Action: • If replacement drives are installed in the wrong bays, properly reinstall the drives as indicated and then do one of t

Página 78 - HP Service Pack for ProLiant

Error messages 169 1791-Disk 1 Error Audible Beeps: None Possible Cause: Hard drive error or wrong drive type detected. Action: 1. Run the server s

Página 79 - HP Smart Update Manager

Getting started 17 CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor

Página 80 - Firmware maintenance

Error messages 170 Audible Beeps: None Possible Cause: Power was interrupted while data was in the array accelerator memory, or the data stored in t

Página 81 - Option ROMs

Error messages 171 1800 Series 1800-Slot X Drive Array - Array Accelerator Super-Cap is charging... ...The Array Accelerator Cache will be enabled o

Página 82 - Updating firmware

Error messages 172 A CPU Power Module (System Board, Socket X)... ...A CPU Power Module (Slot X, Socket Y) Failed Event Type: Power module failure A

Página 83

Error messages 173 EISA Expansion Bus Master Timeout (Slot X)... ...EISA Expansion Bus Slave Timeout EISA Expansion Board Error (Slot X) EISA Expans

Página 84 - • ROMPaq USB Key

Error messages 174 System AC Power Overload (Power Supply X) Event Type: Power supply overload Action: 1. Switch the voltage from 110 V to 220 V or

Página 85

Error messages 175 CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board r

Página 86 - Online resources

Error messages 176 Location: Server blade management module Action: Perform the following steps to resolve the problem. Stop when the problem is res

Página 87

Error messages 177 For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/ser

Página 88

Error messages 178 For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/ser

Página 89

Error messages 179 Location LED codes Power Supply - Slot 3 3-1 or 3-2 Power Supply - Slot 4 4-1 or 4-2 Power Supply - Slot 5 5-1 or 5-2 Power Supp

Página 90 - Management of the server

Common problem resolution 18 Common problem resolution Loose connections Action: • Be sure all power cords are securely connected. • Be sure all c

Página 91 - Error messages

Error messages 180 For example, if the port 85 code displays "31h," see "Processor-related port 85 codes (on page 180)" for more

Página 92 - Error messages 92

Error messages 181 CAUTION: Before replacing or reseating any processors, be sure to follow the guidelines provided in "Performing processor

Página 93 - Error messages 93

Error messages 182 5. Replace the DIMMs with a remaining bank of memory. 6. Replace the memory board, if applicable. 7. Replace the system board.

Página 94 - Error messages 94

Error messages 183 IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step.

Página 95 - Error messages 95

Error messages 184 Message ID: 4140 Severity: Warning Description: The system is operating with a heterogeneous processor environment. Action: None

Página 96

Contacting HP 185 Contacting HP Contacting HP technical support or an authorized reseller Before contacting HP, always attempt to resolve problems b

Página 97

Contacting HP 186 For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://h20000.www2.hp.com/bizsupp

Página 98

Contacting HP 187 o IRQ and I/O address information in text format • An updated Emergency Repair Diskette • If HP drivers are installed: o Versio

Página 99 - Error messages 99

Contacting HP 188 o List of drivers from the PSP (/var/log/hppldu.log) • A list of each third-party hardware component installed, with the firmware

Página 100

Contacting HP 189 o Output of /etc/ifconfig command o /etc/conf/cf.d/sdevice o /etc/inittab o /etc/conf/cf.d/stune o /etc/conf/cf.d/config.h o

Página 101 - Mirror Data Miscompare

Common problem resolution 19 HP offers a subscription service that can provide notification of firmware updates. For more information, see "Sub

Página 102 - Error messages 102

Contacting HP 190 • Warp Server version used and: o Whether Entry, Advanced, Advanced with SMP, or e-Business o All services running at the time

Página 103

Acronyms and abbreviations 191 Acronyms and abbreviations ABEND abnormal end ACPI Advanced Configuration and Power Interface ACU Array Configurati

Página 104 - 3. Restart the system

Acronyms and abbreviations 192 ESD electrostatic discharge FBDIMM fully buffered DIMM FDT Firmware Deployment Tool HP SIM HP Systems Insight Mana

Página 105

Acronyms and abbreviations 193 MMX multimedia extensions NMI nonmaskable interrupt NVRAM nonvolatile memory OBDR One Button Disaster Recovery OR

Página 106

Acronyms and abbreviations 194 SATA serial ATA SIM Systems Insight Manager SIMM single inline memory module SP1 Service Pack 1 SPP HP Service Pa

Página 107 - Error messages 107

Index 195 A accelerator error log 90 accelerator status 91, 92, 93 ACPI support 60 ACU (Array Configuration Utility) 69 adapters 93, 98 ad

Página 108

Index 196 critical error 121 CSR (customer self repair) 184 customer self repair (CSR) 184 D data loss 41 data recovery 41, 45 DDR3 memory

Página 109

Index 197 graphics card option 52 guided troubleshooting 85 guidelines, cabling 19 H hard drive guidelines 19 hard drive LED combinations

Página 110 - Error messages 110

Index 198 memory, mirrored 68, 69, 137 memory, RAID 68, 137 memory-related port 85 codes 180 Microsoft operating systems 185 minimum hardwar

Página 111 - Error messages 111

Index 199 PPM (processor power module) 49, 50, 124 PPM failure LEDs 49, 50 PPM problems 49, 138 PPM slots 49 pre-diagnostic steps 12 predi

Página 112 - Error messages 112

© Copyright 2004, 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warr

Página 113 - Error messages 113

Common problem resolution 20 • The system automatically sets all SCSI IDs. • If only one SCSI hard drive is used, install it in the bay with the l

Página 114 - Error messages 114

Index 200 Service Packs 60, 77 shared ports 161 shared SAS port connection conflict 161 short circuits 37 Smart Array SCSI Diagnosis feature

Página 115 - Error messages 115

Index 201 W warning messages 108, 109 warnings 13, 86 website, HP 85, 86 websites, reference 22, 85 what's new 8 when to reconfigure

Página 116 - Error messages 116

Common problem resolution 21 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and b

Página 117 - Error messages 117

Diagnostic flowcharts 22 Diagnostic flowcharts Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with t

Página 118 - 2. Replace the drive

Diagnostic flowcharts 23 o HP BladeSystem c-Class Technical Documentation (http://www.hp.com/go/bladesystem/documentation) Select Support, Drivers a

Página 119 - Error messages 119

Diagnostic flowcharts 24 Start diagnosis flowchart Use the following flowchart to start the diagnostic process. General diagnosis flowchart

Página 120 - Error messages 120

Diagnostic flowcharts 25 The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the

Página 121 - Error messages 121

Diagnostic flowcharts 26 Power-on problems flowchart Server power-on problems flowchart Some servers have an internal health LED and an external hea

Página 122 - Error messages 122

Diagnostic flowcharts 27

Página 123 - Fatal Global Protocol Error

Diagnostic flowcharts 28 p-Class server blade power-on problems flowchart c-Class server blade power-on problems flowchart For the location of ser

Página 124 - Error messages 124

Diagnostic flowcharts 29 Symptoms: • The server does not power on. • The system power LED is off or amber. • The health LED is red or amber. Poss

Página 125 - Error messages 125

Contents 3 Contents Introduction ...

Página 126 - Error messages 126

Diagnostic flowcharts 30 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system

Página 127 - No Keyboard Present

Diagnostic flowcharts 31 Server and p-Class server blade POST problems flowchart

Página 128 - • Install a power supply

Diagnostic flowcharts 32 c-Class server blade POST problems flowchart Operating system boot problems flowchart Symptoms: • Server does not boot a

Página 129 - Error messages 129

Diagnostic flowcharts 33 • Incorrect boot order setting in RBSU There are two ways to use SmartStart when diagnosing OS boot problems on a server b

Página 130 - 1. Power down the server

Diagnostic flowcharts 34 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents •

Página 131

Diagnostic flowcharts 35 For the location of server LEDs and information on their statuses, see the server documentation on the HP website (http://w

Página 132 - 100 Series

Diagnostic flowcharts 36 c-Class server blade fault indications flowchart

Página 133 - 102-System Board Failure

Hardware problems 37 Hardware problems Procedures for all ProLiant servers The procedures in this section are comprehensive and include steps about

Página 134 - 180-Log Reinitialized

Hardware problems 38 2. If the power supplies have LEDs, be sure they indicate that each power supply is working properly. If the LEDs indicate a

Página 135 - 200 Series

Hardware problems 39 4. Be sure the power cord is the correct type for the UPS and the country in which the server is located. See the UPS reference

Página 136 - Error messages 136

Contents 4 Third-party device problems ...

Página 137 - Error messages 137

Hardware problems 40 o Installation of a SCSI device without termination or without proper ID settings o Setting of an IDE device to Primary/Second

Página 138 - Error messages 138

Hardware problems 41 CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board

Página 139 - 300 Series

Hardware problems 42 CAUTION: Clearing NVRAM deletes the configuration information. Refer to the server documentation for complete instructions be

Página 140 - 600 Series

Hardware problems 43 3. Be sure the inserted CD or DVD format is valid for the drive. For example, be sure you are not inserting a DVD into a drive

Página 141

Hardware problems 44 2. Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection. 3. Be sure you

Página 142 - 1600 Series

Hardware problems 45 contact HP support ("Contacting HP" on page 185, "Contacting HP technical support or an authorized reseller"

Página 143 - 1611-Fan Failure Detected

Hardware problems 46 A new drive is not recognized Action: 1. Be sure the drive is supported. To determine drive support, see the server documentat

Página 144

Hardware problems 47 Fan problems General fan problems are occurring Action: 1. Be sure the fans are properly seated and working. a. Follow the pr

Página 145 - Error messages 145

Hardware problems 48 All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed Action: For all servers, access the

Página 146 - 1700 Series

Hardware problems 49 o If you are unsure which DIMM has failed, test each bank of DIMMs by removing all other DIMMs. Then, isolate the failed DIMM b

Página 147

Contents 5 Erase Utility ...

Página 148 - Error messages 148

Hardware problems 50 6. Test the memory by installing the memory into a known working server. Be sure the memory meets the requirements of the new s

Página 149 - Error messages 149

Hardware problems 51 Processor problems Action: 1. If applicable, check the processor LEDs to identify if a PPM failure occurred. For LED informati

Página 150 - Error messages 150

Hardware problems 52 To download HP StorageWorks Library and Tape Tools, see the HP website (http://www.hp.com/support/tapetools). For more informat

Página 151 - Error messages 151

Hardware problems 53 Media issue Action: 1. Verify that the correct media part number is being used. 2. Pull a support ticket using HP StorageWor

Página 152 - Error messages 152

Hardware problems 54 1. Be sure the monitor power cord is plugged into a working grounded (earthed) AC outlet. 2. Power up the monitor and be sure

Página 153 - Error messages 153

Hardware problems 55 Mouse and keyboard problems Action: 1. Be sure no loose connections (on page 18) exist. If a KVM switching device is in use, b

Página 154 - Paths

Hardware problems 56 Cable problems Drive errors, retries, timeouts, and unwarranted drive failures when using an older Mini SAS cable Action: The M

Página 155 - Error messages 155

Hardware problems 57 2. Be sure the software is set for the correct terminal emulation. a. Reconfigure the software correctly. b. Restart the serv

Página 156 - Error messages 156

Hardware problems 58 3. Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, co

Página 157 - Error messages 157

Hardware problems 59 Network controller has stopped working Action: 1. Check the network controller LEDs to see if any statuses indicate the source

Página 158 - • Reseat the controllers

Contents 6 Operating system installation and configuration information (for factory-installed operating systems) ... 89 Server configuration i

Página 159 - Error messages 159

Software problems 60 Software problems The best sources of information for software problems are the operating system and application software docum

Página 160 - Error messages 160

Software problems 61 Errors are displayed in the error log Action: Follow the information provided in the error log, and then refer to the operatin

Página 161 - Error messages 161

Software problems 62 Restoring to a backed-up version If you recently upgraded the operating system or software and cannot resolve the problem, you

Página 162

Software problems 63 o IBM OS/2—Power up the server from the startup diskettes. For more information, see the OS/2 documentation. o Linux—For more

Página 163 - Error messages 163

Software problems 64 ROM problems Remote ROM flash problems General remote ROM flash problems are occurring Action: Be sure you follow these require

Página 164 - 1780-Disk 0 Failure

Software problems 65 Failure occurs during ROM flash After the online flash preparation has been successfully completed, the system ROM is flashed o

Página 165 - 1782-Disk Controller Failure

Software problems 66 3. Remove the access panel. 4. Change positions 1, 5, and 6 of the system maintenance switch to on. 5. Install the access pan

Página 166 - • Run ACU

Software tools and solutions 67 Software tools and solutions Configuration tools SmartStart software SmartStart is a collection of software that opt

Página 167

Software tools and solutions 68 • Displaying system information • Selecting the primary boot controller • Configuring memory options • Language

Página 168

Software tools and solutions 69 By default, the auto-configuration process configures the system for the English language. To change any default set

Página 169 - 1791-Disk 1 Error

Contents 7 Expansion board-related port 85 codes ... 182 Mi

Página 170 - Error messages 170

Software tools and solutions 70 Array Configuration Utility ACU is a browser-based utility with the following features: • Runs as a local applicati

Página 171 - Event list error messages

Software tools and solutions 71 • File system types, contents, or status • Partition types, sizes, or layout • Software RAID information • Opera

Página 172 - Error messages 172

Software tools and solutions 72 • When re-entering the serial number and product ID on an HP ProLiant G6 server or later, use the following procedu

Página 173 - Error messages 173

Software tools and solutions 73 For more information, go to the HP website (http://www.hp.com/go/hpsc) and click on Drivers, Software & Firmware

Página 174 - Error messages 174

Software tools and solutions 74 Erase Utility CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system to

Página 175 - Server blade error codes

Software tools and solutions 75 • POST • RBSU • Diagnostics • DOS • Operating environments which do not provide native USB support Dia

Página 176 - Interconnect A Error Code

Software tools and solutions 76 This functionality supports operating systems that may not be supported by the server. For operating systems support

Página 177 - Interconnect B Error Code

Software tools and solutions 77 Remote support and analysis tools HP Insight Remote Support software HP strongly recommends that you install HP Insi

Página 178 - Power supply error codes

Software tools and solutions 78 • VCRM manages the repository for Windows and Linux PSPs as well as online firmware. Administrators can browse a gr

Página 179

Software tools and solutions 79 SPP supports most HP ProLiant servers and HP BladeSystem products, but might not support older models. To determine

Página 180

Introduction 8 Introduction What's new The thirteenth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-404, include

Página 181 - Memory-related port 85 codes

Software tools and solutions 80 IMPORTANT: This utility supports operating systems that may not be supported by the server. For operating systems

Página 182 - Miscellaneous port 85 codes

Software tools and solutions 81 A system reboot is required for a ROM upgrade to take effect. For disaster recovery or ROM downgrade purposes, backu

Página 183 - Message ID: 4137

Software tools and solutions 82 NOTE: The Onboard Administrator and NIC firmware are only supported in online deployments. Verifying firmware v

Página 184 - Message ID: 4190

Software tools and solutions 83 information located in the HP Smart Update Manager User Guide on the HP website (http://www.hp.com/go/hpsum/document

Página 185 - Contacting HP

Software tools and solutions 84 If you are using a USB drive key with multiple images, navigate to the appropriate subfolder to launch autorun for t

Página 186 - Microsoft® operating systems

Software tools and solutions 85 o Servers that exhibit an Unsupported processor state ("Unsupported Processor Detected System will ONLY boot RO

Página 187 - Linux operating systems

HP resources for troubleshooting 86 HP resources for troubleshooting Online resources HP Technical Support website Troubleshooting tools and informa

Página 188 - SCO operating systems

HP resources for troubleshooting 87 To create a profile and select notifications, refer to the HP website (http://www.hp.com/go/subscriberschoice).

Página 189 - IBM OS/2 operating systems

HP resources for troubleshooting 88 • HP Support Center website (http://www.hp.com/go/hpsc) Teardown procedures, part numbers, specifications See

Página 190

HP resources for troubleshooting 89 Product configuration resources Device driver information Refer to driver information on the HP Software and Dri

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Introduction 9 • Updated Option ROM Configuration for Arrays (on page 71) • Updated Automatic Server Recovery (on page 72) • Updated the followin

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HP resources for troubleshooting 90 Management of the server Refer to the HP Systems Insight Manager Help Guide on the Management CD or DVD, or the

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Error messages 91 Error messages ADU error messages Introduction to ADU error messages This section contains a complete alphabetical list of all ADU

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Error messages 92 Accelerator Status: Cache was Automatically Configured During Last Controller Reset Description: Cache board was replaced with one

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Error messages 93 Accelerator Status: Obsolete Data Detected Description: During reset initialization, obsolete data was found in the cache due to t

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Error messages 94 Accelerator Status: Warranty Alert Description: Catastrophic problem exists with array accelerator board. Refer to other messages

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Error messages 95 Configuration Signature is Zero Description: ADU ("Array diagnostic software" on page 76) detected that NVRAM contains a

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Error messages 96 Controller Reported POST Error. Error Code: X Description: The controller returned an error from its internal POST. Action: Replac

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Error messages 97 Drive (Bay) X is a Replacement Drive Description: This drive has been replaced. This message is displayed if a drive is replaced i

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Error messages 98 Drive Monitoring Features Are Unobtainable Description: ADU ("Array diagnostic software" on page 76) is unable to get mo

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Error messages 99 Identify Logical Drive Data did not Match with NVRAM Description: The identify unit data from the array controller does not match

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