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Keyboard
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DIMMs
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Diskette drives
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All mass storage devices
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Processors
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Controllers
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Fans
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Temperature sensors
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Cables (front/rear panels, audio, and USB ports)
The table shown next describes the POST error messages.
Screen message Probable cause Recommended action
102—System Board Failure Potential system board problem; contact HP Support.
110—Out of memory space for
option ROMs
Option ROM for a device could not run
because of memory constraints.
Run Computer Setup (F10) Utility to disable unneeded
option ROMs, and to enable ACPI/USB Buffers at Top of
Memory.
161—Real-Time Clock Power
Loss
1. Run Computer Setup (F10) utility and set default
settings.
2. Replace the CMOS battery.
3. Replace the system board.
162—Systems Options Error 1. Run Computer Setup (F10) utility and set default
settings.
2. Replace the CMOS battery.
3. Replace the system board.
163—Time and Date Not Set
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Invalid time or date in
configuration memory.
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RTC battery might need
replacement.
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CMOS jumper might not be
properly installed.
1. Set the date and time from the Control Panel or in
Computer Setup (F10) Utility (depending on the
operating system).
2. If the problem persists, replace the RTC battery.
164—Memory Size Error Memory configuration is incorrect. Confirm that the correct memory is installed in the
system.
201—Memory Error RAM failure. 1. Run Computer Setup (F10) utility or the Windows
utilities.
2. Be sure that memory modules are installed
correctly.
3. Verify the memory module type.
4. Remove and replace memory modules one at a time
to isolate faulty modules.
5. Replace faulty memory modules.
6. If the error persists after replacing memory
modules, replace the system board.
94 Chapter 4 Diagnostics and troubleshooting
- Maintenance and Service Guide 1
- About this guide 3
- Table of contents 5
- 1 Hardware overview 11
- Environmental specifications 31
- Ensuring proper ventilation 32
- 2 System management 33
- BIOS ROM 34
- Computer Setup (F10) Utility 35
- Desktop management 42
- Installing a remote system 43
- LANDesk Software 44
- HP Driver Pack 44
- HP SoftPaq Download Manager 44
- HP System Software Manager 45
- ROM Flash 45
- FailSafe Boot Block 45
- Workstation security 46
- SATA hard drive security 47
- Password security 49
- Chassis security 52
- Dual-state power button 53
- Warnings and cautions 55
- Service considerations 56
- Service considerations 47 57
- Product recycling 58
- Cable management 59
- Expansion slots 61
- Handling hard drives 69
- Removal and replacement tips 69
- BIOS errors and warnings 75
- DIMM installation guidelines 75
- Install DIMMs in this order 77
- Power supply 79
- System board 82
- System cabling 83
- Calling support 86
- Locating ID labels 87
- Locating warranty information 87
- Diagnosis guidelines 88
- Troubleshooting checklist 89
- Helpful hints 90
- During operation 91
- Customer Self-Repair program 91
- Solving minor problems 92
- Solving hard drive problems 94
- Solving display problems 95
- Solving audio problems 97
- Solving printer problems 98
- Solving power supply problems 98
- Diagnostic codes and errors 101
- LED color definitions 103
- POST error messages 103
- A Linux technical notes 112
- Network cards 113
- Hyper-Threading Technology 113
- NVIDIA Graphics Workstations 113
- AMD Graphics Workstations 114
- B Configuring RAID devices 115
- Supported RAID configurations 116
- Configuring Intel SATA RAID 117
- RAID 0 configuration 119
- RAID 1 configuration 120
- RAID 1E/10 configuration 121
- Software RAID solution 123
- Configuring software RAID 124
- C System board designators 125
- HP Z840 Workstations 127
- HP Z840 Workstations 119 129
- D Statement of Volatility 130
- Z840 Workstation 131
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