HP DESIGNJET 5000 Manual do Utilizador descarregar pdf (Página 178)

Print Quality

6-2

HP DesignJet 5000 and 5500 Series Printers Service Manual

Print Quality

Print Quality Troubleshooting Checklist

When faced with a Print Quality problem, use the following

checklist as a guide in troubleshooting the problem:

1 Problem reproduction

 Reproduce the problem that the customer is seeing using their

original settings. You can use the Demo Print in order to do it.

2 Printer configuration:

 Print Mode: Set to "Max. Quality" (in the Printer and in the

driver).

 Dry time: Set to “Automatic”.

 Select the correct media setting when loading the media.

3 Hardware check list

Firmware Revision

 Check if the latest version of the Firmware is installed. If not

Install the latest Firmware revision Page 9-11.

4 Printheads

Printhead Troubleshooting Process:

 Check the Printhead status in the front-panel.

 If (xxxx)REPLACE is displayed, the faulty Printhead may be

replaced Page 3-13.

 If the (xxxx)RECOVER is displayed recover the Printhead Page

6-15.

 If you don't have any samples yet, reproduce the original problem

with the correct Printer settings.

 Print the Diagnostic Print (See Page 6-5) using the exact settings

and Media that the Customer used when faced with the Print

Quality problem.

Printhead Alignment and Check:

 Perform the “Printhead Alignment” from the Printer Setup menu

/ Utilities/Calibrations/Printhead Alignment, using the same

media with which you were experiencing problems.

5 Media

 Make sure that you use HP media.

 Store media according to its Environmental Specifications.

 Select the correct media type through the Front Panel when

loading it.

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HP DESIGNJET 5000 Manual do Utilizador Página 178