Hp 1100A Manual do Utilizador

HP LaserJet 1100A Printer•Copier•ScannerUser Guide _________________

10 Chapter 1 Getting to know the printerENPrinter features and benefitsCongratulations on the purchase of your new printer. You can . . .Print with e

100 Chapter 9 Troubleshooting the Copier/ScannerENScanned image is of poor qualityIs the original a second generation photo or picture?Reprinted phot

ENFinding the solution 101Part of the image did not scan or is missing textWas the original loaded correctly?Verify you loaded the original correctly.

102 Chapter 9 Troubleshooting the Copier/ScannerENThe text cannot be editedHave you specified either the Document Assistant or the LaserJet Document

ENFinding the solution 103The scan takes too longDo you have your resolution and gray scale set too high?Having the resolution and gray scale set high

104 Chapter 9 Troubleshooting the Copier/ScannerENError messages appear on the screenUnable to activate TWAIN source●If you are acquiring an image fr

ENFinding the solution 105No copy came out or the scanner did nothingIs paper loaded in the printer paper input tray?Load paper in the printer. See “L

106 Chapter 9 Troubleshooting the Copier/ScannerENCopies are blank, missing images, or faded Are you making a Quick Copy when you should be using the

ENImproving scan/copy quality 107Improving scan/copy qualityThis section provides information on the following topics:●Preventative steps●Image defect

108 Chapter 9 Troubleshooting the Copier/ScannerENImage defect examples Vertical white stripesToo light or darkBlank pagesUnwanted lin

ENImproving scan/copy quality 109Correcting scan/copy defectsVertical white stripes ●The scanner may need recalibrated. See “Calibrating the scanne

ENPrinter components 11Printer components 1. Printer control panel2. Paper supports3. Paper input tray4. Single-sheet paper input tray (pri

110 Chapter 9 Troubleshooting the Copier/ScannerENBlack dots or streaks ●There may be ink, glue, correction fluid, or an unwanted substance on t

ENCalibrating the scanner 111Calibrating the scannerIf images are showing defects, the scanner may need to be calibrated. First verify the problem is

112 Chapter 9 Troubleshooting the Copier/ScannerENCleaning the scanner You may need to clean the scanner after scanning or copying items that hav

ENClearing scanner jams 113Clearing scanner jamsOccasionally, paper becomes jammed during a scan or copy job. Some of the causes include the following

114 Chapter 9 Troubleshooting the Copier/ScannerENClearing jams 1 Open the scanner door.2 Locate and grasp the original on the top or bottom sid

ENClearing scanner jams 115Clearing hard-to-reach jams Remove the scanner from the printer. See “Removing the scanner.” CAUTIONRemoving the scann

116 Chapter 9 Troubleshooting the Copier/ScannerENRemoving the scannerTo remove the scanner from the printer, follow the instructions below:CAUTION R

EN 11710Service and supportThis chapter provides information on the following topics:●Availability●Obtaining hardware service●Guidelines for repackin

118 Chapter 10 Service and supportENAvailabilityHP provides a variety of service and support options around the world. Availability of these programs

ENGuidelines for repacking the printer 119Guidelines for repacking the printer●If possible, include print samples and 5-10 sheets of paper or other me

12 Chapter 1 Getting to know the printerENPrinter control panelThe printer control panel is comprised of two lights and one lighted button. These lig

120 Chapter 10 Service and supportENGuidelines for repacking the scanner●Remove the scanner from the printer. See “Removing the scanner.”●Use the shi

ENService information form 121Service information formService information formWho is returning the equipment?Date:Person to contact:Phone:Alternate co

122 Chapter 10 Service and supportENHP SupportThank you for your purchase. Along with your product, you receive a variety of support services from He

ENHP Support 123European Customer Support Center language and in-country options availableOpen Monday through Friday 8:30–18:00 CETHP provides a free

124 Chapter 10 Service and supportENItalianItaly: (39) (2) 264-10350SpanishSpain: (34) (90) 232-1123PortuguesePortugal: (351) (1) 441-7199In-country

ENHP Support 125Singapore (65) 272-5300Taiwan (886) (02) 717-0055 Thailand 66 (2) 661-4011-4Turkey (90) (212) 224-5925

126 Chapter 10 Service and supportENOnline servicesFor 24-hour access to information over your modem, we suggest these services:World Wide Web URLPri

ENHP Support 127Obtaining software utilities and electronic informationObtain printer drivers.U.S. and CanadaPhone:(1) (970) 339-7009Mail:Hewlett-Pack

128 Chapter 10 Service and supportENHP direct ordering for accessories or suppliesCall 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).HP Support As

ENHP Support 129Hong Kong (852) 2506-2422Hungary (36) (1) 252-4647India +91 (0) 11 682 6031Indonesia +62 (0) 21 352 2044Italy 1678-59020Korea +82 (0)

ENPrinter components 13Printer paper input traysRear paper input trayThe paper input tray located closest to the back of the printer can hold up to 12

130 Chapter 10 Service and supportENWorldwide sales and service officesBefore calling an HP Sales and Service office, be sure to contact the appropri

ENWorldwide sales and service offices 131Czech RepublicHewlett-Packard s. r. o.Novodvorská 82CZ-14200 Praha 4Phone: (42) (2) 613-07111Fax: (42) (2) 47

132 Chapter 10 Service and supportENKoreaHewlett-Packard Korea25-12, Yoido-dong, Youngdeungpo-kuSeoul 150-010Phone: (82) (2) 769-0114Fax: (82) (2) 78

ENWorldwide sales and service offices 133SpainHewlett-Packard Española, S.A.Carretera de la Coruña km 16.500E-28230 Las Rozas, MadridPhone: (34) (1) 6

EN 134APrinter specificationsThis chapter provides information on the following topics:●Specifications●FCC compliance●Environmental Product Stewardsh

ENSpecifications 135SpecificationsPrinter specificationsEnvironmental specificationsOperating environment Printer plugged into an AC outlet:●Temperatu

136 Appendix A Printer specificationsENPhysical specificationsDimensions●Width: 367 mm (14.5 in.)●Depth: 325 mm (12.8 in.)●Height: 378 mm (14.9 in.)W

ENFCC compliance 137FCC complianceThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15

138 Appendix A Printer specificationsENEnvironmental Product Stewardship ProgramProtecting the EnvironmentHewlett-Packard Company is committed to pro

ENEnvironmental Product Stewardship Program 139The design of this HP LaserJet printer facilitates the recycling of:PlasticsPlastic parts have markings

14 Chapter 1 Getting to know the printerENPrinter paper output pathsPaper output binThe paper output bin is located on the front of the printer. Prin

140 Appendix A Printer specificationsENMaterial safety data sheetThe Toner Cartridge/Drum MSDS can be obtained by contacting the HP LaserJet Supplies

ENRegulatory statements 141Regulatory statementsDeclaration of Conformityaccording to ISO/IEC Guide 22 and EN45014Manufacturer's Name:Hewlett-Pac

142 Appendix A Printer specificationsENLaser safety statementThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administ

ENRegulatory statements 143Laser statement for FinlandLASERTURVALLISUUSLUOKAN 1 LASERLAITEKLASS 1 LASER APPARATHP LaserJet 1100 -laserkirjoitin on käy

EN 144BScanner specificationsThis chapter provides information on the following topics:●Specifications●FCC compliance●Environmental product stewardsh

ENSpecifications 145SpecificationsHP LaserJet 1100A Printer•Copier•Scanner specificationsEnvironmental specificationsOperating environment Printer plu

146 Appendix B Scanner specificationsENPhysical specificationsDimensions●Width: 367 mm (14.5 in.)●Depth: 402 mm (15.8 in.)●Height: 378 mm (14.9 in.)W

ENSpecifications 147Copier\Scanner capacities and ratingsSpeed 7.5 pages per minuteInput bin capacityApprox. 20 sheets of regular weight 20 lb (75 g/m

148 Appendix B Scanner specificationsENFCC complianceThis equipment has been tested and found to comply with the limits for a Class B digital device,

ENEnvironmental product stewardship 149Environmental product stewardshipProtecting the EnvironmentHewlett-Packard Company is committed to providing qu

ENPrinter components 15Printer doorOpen the printer door to access the toner cartridge, clear jams, and clean the printer. The printer door is located

150 Appendix B Scanner specificationsENRegulatory statements Declaration of Conformityaccording to ISO/IEC Guide 22 and EN45014Manufacturer's Na

ENRegulatory statements 151Laser safety statementThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has im

152 Appendix B Scanner specificationsENLaser statement for FinlandLASERTURVALLISUUSLUOKAN 1 LASERLAITEKLASS 1 LASER APPARATHP LaserJet 1100A -laserki

EN 153CPaper specificationsThis chapter provides information on the following topics:●Printer paper specifications●Supported paper sizes (printer)●Gu

154 Appendix C Paper specificationsENPrinter paper specificationsHP LaserJet printers produce excellent print quality. This printer accepts a variety

ENGuidelines for using paper 155Guidelines for using paperFor best results, use conventional 20 lb (75 g/m2) paper. Make sure the paper is of good qua

156 Appendix C Paper specificationsENLabelsLabel constructionWhen selecting labels, consider the quality of each component:●Adhesives: The adhesive m

ENGuidelines for using paper 157EnvelopesEnvelope constructionEnvelope construction is critical. Envelope fold lines can vary considerably, not only b

158 Appendix C Paper specificationsENEnvelopes with adhesive strips or flapsEnvelopes with a peel-off adhesive strip or with more than one flap that

ENGuidelines for using paper 159Card stock and heavy mediaMany types of card stock can be printed from the paper input tray, including index cards and

16 Chapter 1 Getting to know the printerENChoosing paper and other mediaHP LaserJet printers produce excellent print quality documents. You can print

EN 160DMemory (DIMMs)This chapter provides information on the following topics:●Installing DIMMs (memory)●Test DIMM installation●Removing DIMMs

ENInstalling DIMMs (memory) 161Installing DIMMs (memory) Adding memory (RAM only) to the HP LaserJet 1100 will enable you to print more complex p

162 Appendix D Memory (DIMMs)EN 4 Position the DIMM chip over the slot located inside the printer memory door. The gold contacts should be point

ENTest DIMM installation 163Test DIMM installationTest the DIMM installation by printing a self-test page and checking the “memory available” specifie

164 Appendix D Memory (DIMMs)ENRemoving DIMMs To remove DIMMs, follow the instructions below:CAUTIONHandling a DIMM chip (memory) without wearin

EN 165EWarranty and licensingThis chapter provides information on the following topics:●Hewlett-Packard software license agreement●Hewlett-Packard li

166 Appendix E Warranty and licensingENHewlett-Packard software license agreementATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE

ENHewlett-Packard software license agreement 167Tran sfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer,

168 Appendix E Warranty and licensingENHewlett-Packard limited warranty statement1. HP warrants to you, the end-user customer, that HP hardware, acce

ENHewlett-Packard limited warranty statement 1697TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSI

ENLoading paper into the printer 17Loading paper into the printerPaper should be loaded with the top down and the side-to-be printed facing forward. A

170 Appendix E Warranty and licensingENLimited warranty for toner cartridge lifeNote The warranty below applies to the toner cartridge that came with

ENLimited warranty for toner cartridge life 171How do I return the faulty cartridge?In the event the cartridge proves to be defective, complete the Se

EN 172FAccessories and ordering informationYou can increase the capabilities of the printer with optional accessories and supplies. Use accessories a

EN 173Ordering informationItem Description or Use Order NumberPrinter memoryDual in-line memory module (DIMM)Boosts the ability of the printer to hand

174 Appendix F Accessories and ordering informationENSupple-mentary documen-tationHP LaserJet Printer Family Paper Specification GuideA guide to usin

EN 175GScanner resolution and gray scaleThis chapter provides information on the following topics:●Overview●Resolution and gray-scale guidelines●Reso

176 Appendix G Scanner resolution and gray scaleENOverviewIf you are printing a scanned image or copying an image and the quality is not as you expec

ENResolution and gray-scale guidelines 177Resolution and gray-scale guidelinesResolution and gray-scale guidelinesIntended use for scan Recommended re

178 Appendix G Scanner resolution and gray scaleENResolutionGenerally, the ideal scanning resolution is 150 dots per inch (dpi). Changing the size of

ENGray scale 179Gray scaleYou can set the gray scale to either Black & White or Grayscale in your Copier/Scanner software.Usage tableUses for Blac

18 Chapter 1 Getting to know the printerENTurning the power offPrinters that require 100-127 volts of power must be unplugged to turn the power off.

EN Index 180IndexAAccessories and orderinginformation 172part numbers 173Acquire an image 58BBest qualityprinter setting 51Bookletsprinting 48C

181 IndexENHHelp, online 20accessing 34HP FIRST 128IImageadd annotations 60defectsCopier/Scanner 108printer 79enhancements 59Image defectsCo

EN Index 182Paper jamprinterclearing 87scannerclearing 113Powerprinterturn off 18voltage conversions 18Precautionscopying 32printerpaper jams

183 IndexENSettingsprint quality 51printer properties (driver) 19Quick Copy, changing 63SoftwareCopier Control Panel 27Document Assistant 25La

ENAccessing printer properties (driver) and help 19Accessing printer properties (driver) and helpThis section provides information on the following to

Hewlett-Packard Company11311 Chinden BoulevardBoise, Idaho 83714 U.S.A.© Copyright Hewlett-Packard Company 1998All Rights Reserved. Reproduction, adap

20 Chapter 1 Getting to know the printerENPrinter online helpPrinter properties online helpThe printer properties (driver) online help includes infor

ENPrinting a self-test page 21Printing a self-test pageAmong other items, a self-test page provides all of the printer configuration settings, scanner

EN 222Getting to know the Copier/ScannerThis chapter provides information on the following topics:●Scanner features and benefits●Getting to know the

ENScanner features and benefits 23Scanner features and benefitsScanUse HP software to simplify your office tasks:●Faxing●E-Mailing●Editing text (OCR)●

24 Chapter 2 Getting to know the Copier/ScannerENGetting to know the softwareBring the world to your fingertips by using the full-featured software s

ENGetting to know the software 25Document Assistant (Windows 9x & NT 4.0)The Document Assistant is quick and convenient, and can facilitate many o

26 Chapter 2 Getting to know the Copier/ScannerENLaserJet Document Desktop(Windows 3.1x, 9x, NT 4.0)The LaserJet Document Desktop is a full-featured

ENGetting to know the software 27Quick Copy settingsThe Quick Copy feature enables you to make consistent and convenient copies. Your PC does not even

28 Chapter 2 Getting to know the Copier/ScannerENLaserJet ToolboxThe LaserJet Toolbox enables you to customize your software solution to meet your ne

ENCopier/Scanner components 29Copier/Scanner components NoteTo remove the scanner from the printer, see “Removing the scanner.”Scanner control pa

ENContents 3Contents1 Getting to know the printerPrinter features and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Print with

30 Chapter 2 Getting to know the Copier/ScannerENScanner paper input tray, guides, and output pathThe scanner paper input tray is located on the fron

ENSupported paper sizes and types (media) 31Supported paper sizes and types (media)The Copier/Scanner for the HP LaserJet 1100 can handle a broader ra

32 Chapter 2 Getting to know the Copier/ScannerENPrecautions for copying and scanningYou should not put anything in the Copier/Scanner that could get

ENLoading Copier/Scanner originals 33Loading Copier/Scanner originals1Load the original with the narrow side down and the side-to-be-scanned facing to

34 Chapter 2 Getting to know the Copier/ScannerENAccessing the online helpTo access the HP LaserJet 1100 Online Help, use any of the three methods be

EN 353Printing mediaThis chapter provides information on the following topics:●Printing transparencies●Printing envelopes●Printing labels●Printing le

36 Chapter 3 Printing mediaENPrinting transparenciesOnly use transparencies recommended for use in laser printers, such as HP transparency film. See

ENPrinting envelopes 37Printing envelopesCAUTIONOnly use envelopes recommended for laser printers. See “Printer paper specifications.”1Adjust the pape

38 Chapter 3 Printing mediaENPrinting labelsOnly use labels recommended for laser printers, such as HP LaserJet labels. See “Printer paper specificat

ENPrinting letterhead 39Printing letterhead1Load with the top down and the side-to-be-printed facing toward the front of the printer. Adjust the paper

4 ContentsEN3 Printing mediaPrinting transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36Printing envelopes. . . . .

40 Chapter 3 Printing mediaENPrinting cardsThe HP LaserJet 1100 does not support paper smaller than 76 by 127 mm (3 by 5 in.). Verify cards are not s

EN 414Printing tasksThis chapter provides information on the following topics:●Printing with manual feed●Printing on both sides of the paper (manual

42 Chapter 4 Printing tasksENPrinting with manual feedUse manual feed when printing mixed media; for example, an envelope, then a letter, then an env

ENPrinting on both sides of the paper (manual duplexing) 43Printing on both sides of the paper (manual duplexing)To print on both sides of the paper (

44 Chapter 4 Printing tasksENManual duplex using the paper output bin (standard) 1 Adjust the paper-output lever to the up position.2 Access the

ENPrinting on both sides of the paper (manual duplexing) 45Manual duplex (special) heavy-media, card stock For heavy media (card stock, etc.), us

46 Chapter 4 Printing tasksENPrinting watermarksThe watermark option allows you to print text “underneath” (in the background) of an existing documen

ENPrinting multiple pages on a single sheet of paper (N-up printing) 47Printing multiple pages on a single sheet of paper (N-up printing)You can selec

48 Chapter 4 Printing tasksENPrinting booklets You can print booklets on letter, legal, executive, or A4 size paper.1 Load the paper, and then a

ENPrinting booklets 49 5Place the pages from side one back in the paper input tray. The printed text should be oriented sideways and facing towar

EN 56 Copying tasksCopy overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62Making Quick Copies . . . . . . . .

50 Chapter 4 Printing tasksENCanceling a print jobA print job can be canceled from a software application or a print queue:●Remove remaining paper fr

ENChanging print quality settings 51Changing print quality settingsPrint quality settings affect such things as how light or dark the print on the pag

EN 525Scanning tasksThis chapter provides information on the following topics:●Scanning to fax●Scanning to e-mail●Editing scanned text (OCR)●Storing

ENScanning to fax 53Scanning to faxScan to fax using the Document Assistant or the LaserJet Document Desktop. You can change the properties for this f

54 Chapter 5 Scanning tasksENScanning to e-mailScan to e-mail using the Document Assistant or the LaserJet Document Desktop. You can change the prope

ENEditing scanned text (OCR) 55Editing scanned text (OCR)Use the “Edit” feature to edit text. You can edit faxes, letters, meeting notes, newspaper cl

56 Chapter 5 Scanning tasksENWindows 3.1xAfter the Scan button is pressed, the LaserJet Document Desktop will launch automatically and the original w

ENStoring scanned text or images 57Storing scanned text or imagesYour HP software enables you to quickly store scanned images in a directory of your c

58 Chapter 5 Scanning tasksENAcquiring an imageYou can start a scan from the HP LaserJet Document Desktop. You can also acquire an image from any TWA

ENEnhancing the scanned image 59Enhancing the scanned imageYou can make enhancements to scanned images using the LaserJet Document Desktop:●Rotate and

6 ContentsEN9 Troubleshooting the Copier/ScannerFinding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96Scann

60 Chapter 5 Scanning tasksENAdding annotations to scanned imagesHP software enables you to modify and create annotations on your scanned images. You

EN 616Copying tasksThis chapter provides information on the following topics:●Copy overview●Making Quick Copies●Using the Copier Control Panel●Cancel

62 Chapter 6 Copying tasksENCopy overviewThere are two methods you can use to make copies:●Making Quick Copies●Using the Copier Control PanelEach met

ENMaking Quick Copies 63Quick Copy settingsYou can change the default Quick Copy settings. Quick Copy settings will remain the same for all future Qui

64 Chapter 6 Copying tasksENUsing the Copier Control PanelUse the Copier Control Panel when you wish to do any of the following tasks with your origi

EN 657Managing the toner cartridgeThis chapter provides information on the following subjects:●HP toner cartridges●Redistributing toner●Changing the

66 Chapter 7 Managing the toner cartridgeENHP toner cartridgesHP policy on non-HP toner cartridgesHewlett-Packard Company cannot recommend use of non

ENRedistributing toner 67Redistributing toner When toner is low, faded or light areas may appear on a printed page. You may be able to temporarily

68 Chapter 7 Managing the toner cartridgeENChanging the toner cartridge To change the toner cartridge, follow the instructions below:NoteIf the

EN 698Troubleshooting the printerThis chapter provides information on the following subjects:●Finding the solution●Improving print quality●Cleaning t

EN 7Appendix A Printer specificationsSpecifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135FCC compliance .

70 Chapter 8 Troubleshooting the printerENFinding the solutionUse this section to find the solution to common printer problems. For copying or scanni

ENFinding the solution 71Printer light patterns Control panel light messagesLight status Condition of the printer Action PowerSave mode(or t

72 Chapter 8 Troubleshooting the printerEN Manual feedThe printer is in manual feed mode.Check that you have loaded the correct paper, then press

ENFinding the solution 73 Fatal errorAll lights are on.●Reset the printer.●Turn the printer off and then back on.●Contact HP Support. See “HP Supp

74 Chapter 8 Troubleshooting the printerENError messages on screen Error messages on screenError Message SolutionPrinter not responding/error writ

ENFinding the solution 75Illegal operation/General protection fault/Spool 32 errorThis error indicates that a problem occurred in Windows with your co

76 Chapter 8 Troubleshooting the printerENPaper handling problemsPaper handling problemsProblem SolutionPaper jam●Verify you are printing with paper

ENFinding the solution 77Printed page is different than what appeared on screenPrinted page problemsProblem SolutionPrint job prints extremely slowThe

78 Chapter 8 Troubleshooting the printerENMissing graphics or textThe file may have blank pages. Try the following:●Check the file to make sure that

ENImproving print quality 79Improving print qualityThis section provides information on the following topics:●Image defect examples●Correcting print d

8 ContentsENAppendix F Accessories and ordering informationAppendix G Scanner resolution and gray scaleOverview . . . . . . . . . . . . . . . . . .

80 Chapter 8 Troubleshooting the printerEN Misformed charactersVertical repetitive defectsLoose tonerPage skew Curl or wave Wrinkles or cre

ENImproving print quality 81Correcting print defectsLight print or fade ●The toner supply is low. You may be able to temporarily extend the toner

82 Chapter 8 Troubleshooting the printerENGray background ●Decrease the print density setting. This will decrease the amount of background shad

ENImproving print quality 83Misformed characters ●If characters are improperly formed, producing hollow images, the paper stock may be too slick.

84 Chapter 8 Troubleshooting the printerENCleaning the printerDuring the printing process, paper, toner, and dust particles can accumulate inside the

ENCleaning the printer 85Cleaning the toner cartridge area Cleaning the toner cartridge area is not necessary on a regular basis. Before cleaning

86 Chapter 8 Troubleshooting the printerENCleaning the printer paper path This process uses copier-grade paper to remove dust and toner from th

ENClearing printer paper jams 87Clearing printer paper jamsOccasionally, paper becomes jammed during a print job. Some of the causes include the follo

88 Chapter 8 Troubleshooting the printerENRemoving a jammed page If the scanner is attached to the printer, you may need to pull the printer to

ENClearing printer paper jams 89 3With both hands, grasp the side of the paper that is most visible (this includes the middle) and then carefully

EN 91Getting to know the printerThis chapter provides information on the following topics:●Printer features and benefits●Printer components●Choosing

90 Chapter 8 Troubleshooting the printerENPaper jam: removing torn pieces of paper Sometimes a piece of jammed paper can tear when being removed

ENClearing printer paper jams 91Changing the pickup roller If the printer regularly mispicks (no paper is fed through or more than one sheet feed

92 Chapter 8 Troubleshooting the printerEN 5 Gently pull the pickup roller straight out.6 Position the new part within the slot of the old picku

ENClearing printer paper jams 93Cleaning the pickup roller If you wish to clean the pickup roller rather than replace it, follow the instructions

94 Chapter 8 Troubleshooting the printerENResetting the printerTo reset the printer, press and hold the Go button on the printer control panel for 5

EN 959Troubleshooting the Copier/ScannerThis chapter provides information on the following subjects:●Finding the solution●Improving scan/copy quality

96 Chapter 9 Troubleshooting the Copier/ScannerENFinding the solutionUse this section to find the solution to common scanner problems.Scanning proble

ENFinding the solution 97The scanner did nothingIs the scanner correctly connected and latched to the printer? The scanner must be connected and the a

98 Chapter 9 Troubleshooting the Copier/ScannerENDo you have other devices running on your computer?The HP LaserJet 1100A Printer•Copier•Scanner may

ENFinding the solution 99No preview appeared on screenAre you currently copying or printing? Wait for the copy or print job to be completed before sca