Hp LaserJet 4000 Printer series Manual do Utilizador

Copyright© 1997Hewlett-Packard Co.Printed in USAManual PartNo.C4118-91060*C4118-91060**C4118-91060*C4118-91060HP LaserJet 4000, 4000 T, 4000 N, and 40

ENContents ixA SpecificationsOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1Paper Specifications . .

ENChapter 4: Problem Solving 895 Does the printer select the proper trays, output locations, and paper handling accessories? YESFor other problems, c

90 Chapter 4: Problem Solving ENTroubleshooting Flowchart for Macintosh Users 1 Can you print from a software application?YESGo to step 2.Print a

ENChapter 4: Problem Solving 91 2 Does the job print as expected?YESFor other problems, check the Contents, the Index, the printer software help, or

92 Chapter 4: Problem Solving ENSelecting an Alternate PPD1Open the Chooser from the Apple menu. 2Click the LaserWriter icon.3If you are on a networ

ENChapter 4: Problem Solving 93Checking the Printer’s ConfigurationFrom the printer’s control panel, you can print pages that give details about the

94 Chapter 4: Problem Solving ENConfiguration PageUse the configuration page to view current printer settings, to help troubleshoot printer problems

ENChapter 4: Problem Solving 95 Figure 20 Sample Configuration Page1Printer Information Lists the serial number, HP JetSend IP addresses, page counts

96 Chapter 4: Problem Solving ENPCL or PS Font ListUse the font lists to see which fonts are currently installed in the printer. (The font lists als

ENChapter 5: Service and Support 975Service and SupportHewlett-Packard Warranty Statement1 HP warrants HP hardware, accessories, and supplies against

98 Chapter 5: Service and Support EN5Warranty does not apply to defects resulting from:aimproper or inadequate maintenance or calibration,bsoftware,

x Contents ENE Regulatory InformationFCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1Environmental Product S

ENChapter 5: Service and Support 99Guidelines for Repacking the Printer•Remove and retain any DIMMs (dual in-line memory modules) installed in the pr

100 Chapter 5: Service and Support ENLimited Warranty for Toner Cartridge LifeNoteThe warranty below applies to the toner cartridge that came with t

ENChapter 5: Service and Support 101Service Information FormWHO IS RETURNING THE EQUIPMENT?Date:Person to contact: Phone: ( )Alternate contact: P

102 Chapter 5: Service and Support ENHP Software License TermsATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH B

ENChapter 5: Service and Support 103Worldwide Sales and Service OfficesWorldwide Sales and Service Offices Before calling an HP Sales and Service off

104 Chapter 5: Service and Support ENFrance:Hewlett-Packard France42 Quai du Point du JourF-92659 Boulogne CedexPhone: (33) (146) 10-1700Fax: (33) (

ENChapter 5: Service and Support 105Norway:Hewlett-Packard Norge A/SPostboks 60 SkøyenDrammensveien 169N-0212 OsloPhone: (47) 2273-5600Fax: (47) 2273

106 Chapter 5: Service and Support EN

ENSpecifications A-1ASpecificationsOverviewThis appendix includes:•Paper specifications•Printer specifications•Cable specifications

A-2 Specifications ENPaper SpecificationsHP LaserJet printers produce excellent print quality. This printer accepts a variety of media, such as cut-s

ENChapter 1: Printer Basics 11Printer BasicsOverviewCongratulations on your purchase of an HP LaserJet 4000 series printer. If you have not done so,

ENSpecifications A-3Supported Sizes and Weights of Paper1. The printer supports a wide range of paper sizes. Check the printer software for supported

A-4 Specifications EN1. The printer supports a wide range of paper sizes. Check the printer software for supported sizes. 2. Capacity may vary depend

ENSpecifications A-5Supported Types of PaperThe printer supports the following types of paper:1. The printer supports a wide range of paper sizes. Che

A-6 Specifications ENGuidelines for Using PaperFor best results, use conventional 20 lb (75 g/m2) paper. Make sure the paper is of good quality, and

ENSpecifications A-7Paper Weight Equivalence TableUse this table to determine approximate equivalent points in weight specifications other than U.S. b

A-8 Specifications ENLabelsCautionTo avoid damaging the printer, use only labels recommended for use in laser printers.If you have problems printing

ENSpecifications A-9EnvelopesEnvelope ConstructionEnvelope construction is critical. Envelope fold lines can vary considerably, not only between manuf

A-10 Specifications ENEnvelopes with Double-Side-SeamsDouble-side-seam construction has vertical seams at both ends of the envelope rather than diago

ENSpecifications A-11Envelope MarginsThe following table gives typical address margins for a Commercial #10 or DL envelope.NoteFor the best print qual

A-12 Specifications ENCard Stock Construction•Smoothness: 36-53 lb (135-199 g/m2) card stock should have a smoothness rating of 100-180 Sheffield. 16

2 Chapter 1: Printer Basics ENPrinter Features and BenefitsSpeed and Throughput• Instant-on fuser prints the first page in 12 seconds• Prints letter

ENSpecifications A-13Printer SpecificationsPhysical DimensionsFigure A-2 Printer DimensionsPrinter Weight (without toner cartridge)•HP LaserJet 4000

A-14 Specifications ENEnvironmental SpecificationsElectrical SpecificationsPrinter State Power Consumption (average, in watts)Printing 330Standby 18P

ENSpecifications A-15Acoustic Emissions (Per ISO 9296)General Specifications1. You might want to install printers with sound power Lwad>=6.3 bels (

A-16 Specifications ENSerial Cable SpecificationsSerial communication is simply the transmission of data one bit at a time. With just one bit to tran

ENSpecifications A-17Hewlett-Packard offers the following serial cables and adapter for use with the printer:With the C2909A serial cable adapter inst

A-18 Specifications ENDB-9 Serial Cable Pin OutsDB-25 Serial Cable Pin OutsNoteThe pin outs for the computer end are typical pin numbers. The actual

ENControl Panel Menus B-1BControl Panel MenusOverviewYou can perform most routine printing tasks from the computer through the printer driver or softw

B-2 Control Panel Menus ENInformation MenuThis menu contains printer information pages that give details about the printer and its configuration. To

ENControl Panel Menus B-3Paper Handling MenuWhen paper handling settings are correctly configured through the control panel, you can print by choosing

B-4 Control Panel Menus EN64#;6;2'2.#+0For supported paper types, see page A-5.This item appears only when a third paper tray is installed.

ENChapter 1: Printer Basics 3Printer InformationConfigurationsThis printer is available in four configurations, as described below.HP LaserJet 4000Th

ENControl Panel Menus B-5=6;2'?014/#.014/#..19*+)*This item appears only when%10(+)74'(75'4/1&'/'07;'5. Most p

B-6 Control Panel Menus ENPrint Quality MenuSome items in this menu can be accessed from a software application, or from the printer driver (if the a

ENControl Panel Menus B-7'%101/1&'1(( 1((10Turn EconoMode on (to save toner) or off (for high quality).EconoMode creates draft-quality

B-8 Control Panel Menus ENPrinting MenuSome items in this menu can be accessed from a software application, or from the printer driver (if the approp

ENControl Panel Menus B-9:&+/'05+10+0%*'5(110V printers)or/+..+/'6'45(220V printers)to+0%*'5(110V pri

B-10 Control Panel Menus EN2%.(10621+065+<'toThis item might not appear, depending on the font selected. Press [-Value+]

ENControl Panel Menus B-11Configuration MenuItems in this menu affect the printer’s behavior. Configure the printer according to your printing needs.

B-12 Control Panel Menus EN4'5174%'5#8'1((1((10#761Dedicate printer memory to save each language’s permanent resources. (You might n

ENControl Panel Menus B-132#)'2416'%6#761#76110This item appears only after a 2#) '61 1%1/2.':24'55)161%106+07&ap

B-14 Control Panel Menus EN/12+'4/1&'56#0&#4&56#0&#4&'0*#0%'&1((Determine how the mopier functions beha

4 Chapter 1: Printer Basics ENPrinter Parts and LocationsFigure 1 Printer Parts (front and rear views)Top coverControl panelPower switchTray 1 (100-

ENControl Panel Menus B-15,#/4'%18'4;#761#761101((Determine how the printer behaves when a paper jam occurs.#761: The printer automaticall

B-16 Control Panel Menus ENI/O MenuItems in the I/O (input/output) Menu affect the communication between the printer and the computer.I/O Menu Item V

ENControl Panel Menus B-172#4#..'.*+)*52''&;'5;'501Select the speed at which data is transmitted to the printer.;'

B-18 Control Panel Menus EN5'4+#.$#7&4#6'Select the printer’s baud rate (speed at whi

ENControl Panel Menus B-19EIO Menu (4000 N/4000 TN)EIO (enhanced input/output) Menus depend on the particular accessory product installed in an EIO sl

B-20 Control Panel Menus EN%()6%2+201 01;'501: The TCP/IP Menu is not accessible.;'5: The TCP/IP Menu appears. In the TCP/IP Menu, you c

ENControl Panel Menus B-21Resets MenuUse this menu with caution. You can lose buffered page data or printer configuration settings when you select the

B-22 Control Panel Menus EN

ENPrinter Memory and Expansion C-1CPrinter Memory and ExpansionOverviewThe printer has three dual in-line memory module (DIMM) slots for upgrading wit

C-2 Printer Memory and Expansion ENInstalling MemoryCautionStatic electricity can damage dual in-line memory modules (DIMMs). When handling DIMMs, ei

ENChapter 1: Printer Basics 5Accessories and SuppliesYou can increase the capabilities of the printer with optional accessories and supplies.NoteUse

ENPrinter Memory and Expansion C-36Press the DIMM straight into the slot (press firmly). Make sure the locks on each side of the DIMM snap inward into

C-4 Printer Memory and Expansion ENChecking Memory InstallationFollow this procedure to verify that DIMMs are installed correctly:1Check that the pri

ENPrinter Memory and Expansion C-5Adjusting Memory SettingsResource SavingResource Saving allows the printer to keep downloaded resources (permanent d

C-6 Printer Memory and Expansion ENI/O BufferingTo allow the computer to continue working without waiting for the print job to finish queuing, the pr

ENPrinter Memory and Expansion C-7Installing EIO Cards/Mass StorageTurn off the printer before installing the EIO card or mass storage device.See Figu

C-8 Printer Memory and Expansion EN

ENPrinter Commands D-1DPrinter CommandsOverviewMost software applications do not require you to enter printer commands. See your computer and software

D-2 Printer Commands ENUnderstanding PCL Printer Command SyntaxBefore using printer commands, compare these characters: Many printer commands use the

ENPrinter Commands D-3Combining Escape SequencesEscape sequences may be combined into one escape sequence string. There are three important rules to f

D-4 Printer Commands ENSelecting PCL FontsPCL printer commands for selecting fonts can be found on the PCL Font List (page 96). A sample section is s

6 Chapter 1: Printer Basics ENOrdering InformationUse only accessories specifically designed for this printer. To order an accessory, contact an HP-

ENPrinter Commands D-5Common PCL Printer Commands Common PCL Printer Commands Function Command Options (#)Job Control CommandsReset?En/aNumber of Copi

D-6 Printer Commands ENPage Control Commands (Continued)Top Margin?&l#E# = number of linesText Length (bottom margin)?&l#F# = number of lines

ENPrinter Commands D-7Font SelectionSymbol Sets2?(#8U = HP Roman-8 Symbol Set10U = IBM Layout (PC-8) (code page 437) Default Symbol Set12U = IBM Layou

D-8 Printer Commands EN

ENRegulatory Information E-1ERegulatory InformationFCC RegulationsThis equipment has been tested and found to comply with the limits for a Class B dig

E-2 Regulatory Information ENEnvironmental Product StewardshipProtecting the EnvironmentHewlett-Packard Company is committed to providing quality pro

ENRegulatory Information E-3The design of the printer facilitates the recycling of:PlasticsEurope Only: Plastic parts have material identification mar

E-4 Regulatory Information ENThe diagram below represents how HP LaserJet toner cartridges are recycled: Printer and PartsU.S. Only: HP’s Hardware Re

ENRegulatory Information E-5PaperEurope Only: The printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the

E-6 Regulatory Information ENToner Material Safety Data SheetThe Toner Material Safety Data Sheet can be obtained by calling your local HP FIRST numb

ENChapter 1: Printer Basics 7Memory, Fonts, and Mass StorageDual In-line Memory Module (DIMM)Boosts the ability of the printer to handle large print

ENRegulatory Information E-7Declaration of Conformityaccording to ISO/IEC Guide 22 and EN45014Manufacturer's Name: Hewlett-Packard CompanyManufac

E-8 Regulatory Information ENSafety StatementsLaser Safety StatementThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug A

E-9 Regulatory Information ENLaser Statement for FinlandLASERTURVALLISUUSLUOKAN 1 LASERLAITEKLASS 1 LASER APPARATHP LaserJet 4000, 4000 T, 4000 N, 40

E-10 Regulatory Information EN

ENGlossary 1Glossaryadjustable tray A paper tray that is able to adapt to more than one size of media. All trays used in the printer are adjustable.DI

2 Glossary ENprinter software Any or all of the software shipped with the printer. The printer is packaged with a compact disc containing the softwar

ENIndex 1IndexNumerics1200 dpi B-6250-sheet trayloading 28ordering 6paper specifications A-32-sided printingguidelines 32with duplex printing accessor

2 Index ENmessage 47Configure Custom Paper setting B-8Configure Fuser Mode Menu setting B-4configuringduplex printing accessory 31duplexing print opt

ENIndex 3sizes 39specifications A-9storing A-11wrinkled, correcting 37, A-9environmental product stewardship E-2–E-7environmental specifications A-14–

4 Index ENclearing paper jams 65, 65–66troubleshooting 89inserting envelope feeder 40Install Tray message 74installed personalities and options, disp

8 Chapter 1: Printer Basics ENDocumentationHP LaserJet Printer Family Paper Specification GuideA guide to using paper and other print media with HP

ENIndex 5troubleshooting print problems 86no jobs print, troubleshooting 86Novell NetWare 20Novell setting B-19n-up printing 49NVRAM Error Check Setti

6 Index ENpower switch, locating 4PowerSave mode E-2PowerSave setting B-11PPDsMacintosh 13, 19selecting alternate 92preprinted paperduplexing 33orien

ENIndex 7Ram Disk Size setting B-14Ready light 9rear output binclearing paper jams 68locating 4using 25recycled paper, using E-5recycling used toner c

8 Index ENToner Material Safety Data Sheet E-6ToolBox, see HP ToolBoxtop cover area, clearing paper jams 67top cover, locating 4top output binlocatin

Copyright© 1997Hewlett-Packard Co.Printed in USAManual PartNo.C4118-91060*C4118-91060**C4118-91060*C4118-91060HP LaserJet 4000, 4000 T, 4000 N, and 40

HP LaserJet 4000, 4000 T,4000 N, and 4000 TN PrintersUser's Guide

ENChapter 1: Printer Basics 9Control Panel LayoutThe printer’s control panel consists of the following:Figure 3 Control Panel LayoutControl Panel L

10 Chapter 1: Printer Basics ENControl Panel KeysKey Function[Go] • Places the printer either online or offline.• Prints any data residing in the p

ENChapter 1: Printer Basics 11Control Panel MenusFor a complete list of control panel items and possible values, see page B-1.Press [Menu] for access

12 Chapter 1: Printer Basics ENPrinter SoftwareThe printer comes with helpful software on a compact disc. See the getting started guide for installa

ENChapter 1: Printer Basics 13Printer DriversPrinter drivers access the printer features and allow the computer to communicate with the printer (via

14 Chapter 1: Printer Basics ENAdditional DriversYou can obtain the following printer drivers by downloading them from the Internet, or by requestin

ENChapter 1: Printer Basics 15Software for WindowsUse the Typical Install or Custom Install option to install the HP software. (This includes several

16 Chapter 1: Printer Basics ENChoose the Right Printer Driver for Your NeedsChoose a printer driver based on the way you use the printer.• Use the

ENChapter 1: Printer Basics 17HP ToolBoxAccess HP ToolBox from a printer icon on the desktop in Windows 3.1x or on the Windows 95 and Windows NT 4.0

18 Chapter 1: Printer Basics ENHP JetSend Communications TechnologyHP JetSend can be installed through an installer on the compact disc. HP JetSend

Hewlett-Packard Company11311 Chinden BoulevardBoise, Idaho 83714© Copyright Hewlett-Packard Company 1997All Rights Reserved. Reproduction, adaptation,

ENChapter 1: Printer Basics 19Software for Macintosh ComputersPostScript Printer Description Files (PPDs)PPDs, in combination with the LaserWriter dr

20 Chapter 1: Printer Basics ENSoftware for NetworksHP JetAdminHP JetAdmin should be installed only on the network administrator’s computer. HP JetA

ENChapter 1: Printer Basics 21HP Web JetAdminThis web-based HP JetAdmin software should be installed on a web server. The following systems are suppo

22 Chapter 1: Printer Basics EN

ENChapter 2: Printing Tasks 232Printing TasksOverviewThis chapter presents basic printing tasks, such as:•Selecting the output bin.•Loading the trays

24 Chapter 2: Printing Tasks ENSelecting the Output BinThe printer has two output locations: the rear output bin and the top output bin. To use the

ENChapter 2: Printing Tasks 25Printing to the Rear Output BinThe printer always prints to the rear output bin if it is open. Paper comes out of the p

26 Chapter 2: Printing Tasks ENLoading Tray 1NoteTo avoid paper jams, do not load trays while the printer is printing.Tray 1 is a multi-purpose tray

ENChapter 2: Printing Tasks 27Loading Tray 2 (4000/4000 N)Tray 2 is a 500-sheet tray. The optional 500-sheet tray is adjusted differently (page 29).

28 Chapter 2: Printing Tasks ENLoading Trays 2 and 3 (4000 T/4000 TN)Trays 2 and 3 are 250-sheet trays. For supported sizes of paper, see page A-4.

EN iiiTake a look at all that HP Support has to offer!Thank you for your purchase. Along with your product, you receive a variety of support services

ENChapter 2: Printing Tasks 29Loading the Optional 500-Sheet TrayThe optional 500-sheet tray is Tray 3 for the HP LaserJet 4000/4000 N printers, or T

30 Chapter 2: Printing Tasks EN6Set the dial on the side of the tray so the printer will read the correct size of paper. An error message will appea

ENChapter 2: Printing Tasks 31Printing Both Sides of Paper (Optional Duplexer)The printer can automatically print on both sides of paper with an opti

32 Chapter 2: Printing Tasks ENGuidelines for Printing Both Sides of PaperCautionDo not print on both sides of labels, transparencies, envelopes, or

ENChapter 2: Printing Tasks 33Paper Orientation for Printing Both Sides of PaperThe duplexer prints the second side of paper first, so paper such as

34 Chapter 2: Printing Tasks ENLayout Options for Printing Both Sides of PaperThe four print orientation options are shown below. These options can

ENChapter 2: Printing Tasks 35Printing Special PaperSpecial paper includes letterhead, prepunched (including 3-hole punched), envelopes, labels, tran

36 Chapter 2: Printing Tasks ENPaper OrientationFor Tray 1, load paper with the side-to-be-printed facing up, and the top, short edge toward the pri

ENChapter 2: Printing Tasks 37Printing EnvelopesWith the optional envelope feeder, the printer will automatically feed up to 75 envelopes. To order a

38 Chapter 2: Printing Tasks ENLoading Envelopes in Tray 11Open Tray 1, but do not pull out the extension. (Envelopes feed best without the extensio

iv ENHP Service Agreements:Call (1) (800) 446-0522 (U.S.) or (1) (800) 268-1221 (Canada).HP FIRST: HP FIRST Fax will deliver detailed troubleshootin

ENChapter 2: Printing Tasks 39Feeding Envelopes Automatically (Optional Envelope Feeder)With the optional envelope feeder, the printer will automatic

40 Chapter 2: Printing Tasks ENInserting and Removing the Envelope Feeder1Open Tray 1.2Open the access door on the right, front corner of the printe

ENChapter 2: Printing Tasks 41Loading Envelopes in the Envelope FeederNotePrint only on envelopes approved for use in the printer (page 37 and page A

42 Chapter 2: Printing Tasks ENPrinting LabelsUse only labels recommended for use in laser printers. Make sure that labels meet the specifications f

ENChapter 2: Printing Tasks 43Do not:CautionFailure to follow these instructions can damage the printer.•Do not load the trays to capacity because la

44 Chapter 2: Printing Tasks ENPrinting TransparenciesUse only transparencies recommended for use in laser printers. For transparency specifications

ENChapter 2: Printing Tasks 45Printing Cards, Custom-Size and Heavy PaperCustom-size paper can be printed from Tray 1 or the optional 500-sheet tray.

46 Chapter 2: Printing Tasks ENGuidelines for Printing Custom-Size Paper• Do not attempt to print on paper smaller than 3 inches (76 mm) wide or 5 i

ENChapter 2: Printing Tasks 47If the settings are not available from the software, set the custom paper size from the control panel:1From the Printin

48 Chapter 2: Printing Tasks ENAdvanced Printing TasksThis section will help you take full advantage of the printer’s features. These tasks are “adv

EN vCustomer Support Options WorldwideThe service and support chapter of this user’s guide contains worldwide sales and service addresses and phone nu

ENChapter 2: Printing Tasks 49Printing the First Page on Different PaperFrom the PCL 6 printer driver, you can choose to print the first page of a do

50 Chapter 2: Printing Tasks ENCustomizing Tray 1 OperationCustomize Tray 1 to fit your printing needs.The printer can be set to print from Tray 1 a

ENChapter 2: Printing Tasks 51Manually Feeding Paper from Tray 1The Manual Feed feature allows you to print on special paper from Tray 1, such as env

52 Chapter 2: Printing Tasks ENPrinting by Type and Size of PaperYou can configure the printer to select paper by type (such as plain or letterhead)

ENChapter 2: Printing Tasks 53NoteThe type and size settings can also be configured from HP JetAdmin for networked printers. See the printer software

54 Chapter 2: Printing Tasks EN

ENChapter 3: Printer Maintenance 553Printer MaintenanceOverviewThis chapter explains basic printer maintenance.•Managing the toner cartridge.•Cleanin

56 Chapter 3: Printer Maintenance ENManaging the Toner CartridgeHP Policy on Non-HP Toner CartridgesHewlett-Packard Company cannot recommend use of

ENChapter 3: Printer Maintenance 57Continue Printing When Toner is LowWhen toner is low, the printer’s control panel displays the 610'4.19 mess

58 Chapter 3: Printer Maintenance ENRedistributing the Toner (continued)1Open the top cover. 2Remove the toner cartridge from the printer. WARNING!A

vi EN

ENChapter 3: Printer Maintenance 59Cleaning the PrinterTo maintain print quality, follow the cleaning procedure (on the following page) every time th

60 Chapter 3: Printer Maintenance ENCleaning the PrinterBefore beginning these steps, turn the printer off and unplug the power cord.1Open the top c

ENChapter 3: Printer Maintenance 61Using the Printer Cleaning PageIf toner specks appear on the front or back side of your print jobs, follow the pro

62 Chapter 3: Printer Maintenance EN

ENChapter 4: Problem Solving 634Problem SolvingOverviewThis chapter will help you to troubleshoot and solve printer problems.Clear paper jams:Occasio

64 Chapter 4: Problem Solving ENClearing Paper JamsIf the printer’s control panel displays a paper jam message, look for paper in the locations indi

ENChapter 4: Problem Solving 65Clearing Jams from the Input Tray AreasNoteTo remove paper from the Tray 1 area, slowly pull the paper out of the prin

66 Chapter 4: Problem Solving ENClearing Jams from the Optional Envelope Feeder1Remove any envelopes loaded in the envelope feeder. Lower the envelo

ENChapter 4: Problem Solving 67Clearing Jams from the Top Cover Area1 Open the top cover and remove the toner cartridge. CautionTo prevent damage to

68 Chapter 4: Problem Solving ENClearing Jams from the Output AreasNoteIf most of the paper is still inside the printer, it is best to remove it thr

ENContents viiContents1 Printer BasicsOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Printer Feature

ENChapter 4: Problem Solving 69Clearing Jams from the Optional Duplexer1 Open the duplexer’s rear door. 2 Slowly pull any paper out of the duplexer.3

70 Chapter 4: Problem Solving EN6Slowly pull any paper out of the duplexer.7Turn the duplexer over and remove any paper.8Insert the duplexer into th

ENChapter 4: Problem Solving 71Solving Repeated Paper JamsIf paper jams occur frequently, try the following:• Check all the paper jam locations. A pi

72 Chapter 4: Problem Solving ENUnderstanding Printer MessagesThe following table explains messages that might display on the printer’s control pane

ENChapter 4: Problem Solving 73%*'%-+0276&'8+%'alternates with2#2'42#6*12'02.'#5'%.15'+6The option

74 Chapter 4: Problem Solving EN(.#5*(+.'12'4#6+10(#+.'&The requested operation could not be performed. You might have attempte

ENChapter 4: Problem Solving 75/'/14;5'66+0)5%*#0)'&The printer changed its memory settings because it did not have enough memor

76 Chapter 4: Problem Solving EN4#/&+5-(+.'5;56'/+5(7..Delete files and then try again, or turn the printer off, and then turn th

ENChapter 4: Problem Solving 779410)'08'.12'(''&'4+056#..'&The envelope feeder you are trying to instal

78 Chapter 4: Problem Solving EN2#4#..'.+1$7(('418'4(.19alternates with24'55)161%106+07'Too much data was sent to t

viii Contents EN3 Printer MaintenanceOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Managing the Ton

ENChapter 4: Problem Solving 7970':2'%6'&2#2'45+<'The paper size you are trying to print is not the same as th

80 Chapter 4: Problem Solving ENZ[\\24+06'4'4414There is a problem with the printer’s memory. The DIMM that caused the error will no

ENChapter 4: Problem Solving 81Z[\\+0276&'8+%'(#+.74'alternates with%*'%-%#$.'5#0&%;%.'219'4An e

82 Chapter 4: Problem Solving ENCorrecting Output Quality ProblemsUse the examples below to determine which output quality problem you are experienc

ENChapter 4: Problem Solving 831.Paper might be too smooth.Light Print or FadeToner SpecksDropoutsLinesGray BackgroundToner SmearLoose TonerRepeating

84 Chapter 4: Problem Solving ENDetermining Printer ProblemsTroubleshooting FlowchartIf the printer is not responding properly, use the flowchart to

ENChapter 4: Problem Solving 85 2 Can you print a configuration page?YESGo to step 3.Print a configuration page to verify that the printer is feedin

86 Chapter 4: Problem Solving EN3 Can you print from a software application?YESGo to step 4Print a short document from a software application.The jo

ENChapter 4: Problem Solving 874 Does the job print as expected? (Continued on the following page.)Print is garbledor only aportion of the page print

88 Chapter 4: Problem Solving ENDoes the job print as expected? (continued)YESGo to step 5.The print job is not formatted correctly.Pages arenot fed