HP Scanjet 9000 Sheet-feed Scanner series Guia de Início Rápido Página 25
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Uninstall and then reinstall the HP Scanjet drivers and utilities
If checking the scanner cable connections did not solve the problem, the problem might
have occurred because of an incomplete installation. Try uninstalling and then reinstalling
the HP scanning drivers and utilities.
1. Press the Power switch to the off position, and then disconnect the USB cable and
power cable from the scanner.
2. Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from
the Control Panel to uninstall the following items:
• ISIS/TWAIN software
• HP Scanjet Enterprise 9000 Utilities
3. Restart the computer.
4. Use the HP Scanning Software CD that came with the scanner to reinstall the HP
Scanjet Drivers and Tools.
5. Reconnect the USB cable and power cable to the scanner, and then press the
Power switch to the on position.
Getting assistance
In order to get the best from your HP product, please consult the following standard HP
support offerings:
1. Review the troubleshooting information in this Getting Started Guide, and review the
scanner User Guide
2. See HP online support at
www.hp.com/support or contact your point of purchase.
HP online support is available to all HP customers. It is the fastest source for up-to-
date product information and expert assistance, including the following features:
• Online chat and E-mail access to qualified support specialists
• Software, firmware, and driver updates for your product
• Valuable product and troubleshooting information for technical issues
• Proactive product updates, support alerts, and HP newsletters (available when
you register your product)
3. HP support by phone
• Support options and fees vary by product, country/region and language.
• Fees and policies are subject to change without notice. See
www.hp.com/
support for the latest information.
4. Post-warranty period
After the limited warranty period, help is available online at
www.hp.com/support.
5. Extending or upgrading your warranty
If you would like to extend or upgrade the product’s warranty, please contact your
point of purchase or check the HP Care Pack offers at
www.hp.com/support.
6. If you already purchased an HP Care Pack Service, please check the support
conditions in your contract.
Getting assistance 21
English
- HP SCANJET ENTERPRISE 9000 1
- Getting Started Guide 3
- Copyright and license 4
- Trademark credits 4
- Contents 5
- 1 Scanner setup 6
- Set up the hardware 7
- Connect the USB cable 8
- Test the installation 9
- Chapter 1 10
- Test the installation 7 11
- 2 Use the scanner 12
- Load originals 14
- Load documents 16
- Load originals 13 17
- Chapter 2 18
- Scan and copy 19
- Tips on scanning and copying 20
- Scan from the scanner buttons 20
- 3 Where to get additional 21
- 4 Product care and support 22
- Installation troubleshooting 23
- Check the USB connection 24
- Getting assistance 25
- 5 Specifications and warranty 26
- Environmental specifications 27
- Regulatory information 27
- Energy information 27
- Materials disposal 28
- Chapter 5 30
- Copyright et licence 31
- Marques déposées 31
- Sommaire 32
- 1 Configuration du scanner 33
- Configuration du matériel 34
- Connexion du câble USB 35
- Test de l'installation 36
- Français 37
- Chapitre 1 38
- 2 Utilisation du scanner 39
- Chargement d'originaux 41
- Chapitre 2 42
- Chargement de documents 43
- Numérisation et copie 47
- Guide de l'utilisateur 49
- Ressources techniques 50
- Erreurs du scanner 51
- Obtention d'assistance 54
- Caractéristiques du scanner 56
- Informations juridiques 57
- Élimination des matériaux 58
- Chapitre 5 60
- Copyright y licencia 61
- Créditos de marcas 61
- Contenido 62
- 1 Instalación del escáner 63
- Instalación del hardware 64
- Conexión del cable USB 65
- Capítulo 1 66
- 62 HP Scanjet Enterprise 9000 66
- 64 HP Scanjet Enterprise 9000 68
- 2 Uso del escáner 69
- Software del escáner 70
- Carga de originales 71
- 68 HP Scanjet Enterprise 9000 72
- Cargar documentos 73
- 70 HP Scanjet Enterprise 9000 74
- Carga de originales 71 75
- Cargar tarjetas 76
- Escaneo y copia 76
- Escaneo y copia 73 77
- 74 HP Scanjet Enterprise 9000 78
- 3 Dónde obtener información 79
- Errores del escáner 81
- Compruebe la conexión USB 83
- Obtener ayuda 84
- Obtener ayuda 81 85
- 5 Especificaciones y garantía 86
- Información sobre energía 87
- Información sobre normativas 87
- Eliminación de materiales 88
- Capítulo 5 90
- 86 HP Scanjet Enterprise 9000 90
- Direitos autorais e licença 91
- Conteúdo 92
- 1 Configuração do scanner 93
- Instalar o hardware 94
- Conectar o cabo USB 95
- Testar a instalação 96
- Testar a instalação 93 97
- 2 Usar o scanner 99
- Software do scanner 100
- Carregar originais 101
- Capítulo 2 102
- Carregar documentos 103
- Carregar originais 101 105
- Português 105
- Digitalizar e copiar 106
- Colocar cartões 106
- Digitalizar e copiar 103 107
- 3 Onde obter mais informações 109
- Recursos técnicos 110
- 4 Assistência e suporte ao 111
- Verificar a conexão USB 113
- Obter assistência 114
- Obter assistência 111 115
- 5 Especificações e garantia 116
- Especificações ambientais 117
- Informações de regulamentação 117
- Informações de alimentação 117
- Descarte de materiais 118
- L2712-90007 124
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