HP Compaq Elite 8300 All-in-One Especificações

Maintenance & Service GuideHP Compaq Elite 8300 Touch All-in-OneBusiness PCHP Compaq Elite 8300 All-in-One Business PCHP Compaq Pro 6300 All-in-On

●Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive or DVD-ROM disc drive●Optional mSATA module that can be used as a cache or SSD for

7. Remove the Torx screw (1) that secures the Mylar that covers the power button board, and thenlift the Mylar from the computer (2).NOTE: On some mod

8. Disconnect the two cables (1) from the board, and then remove the Torx screw that secures theboard to the computer (2).Figure 7-72 Removing the po

Front bezelThe front bezel is located on the front of the computer and is secured to the main system bracket witheight Torx screws.Replacement bezels

12. Remove the Torx screws that secure the bezel to the main system bracket assembly, as follows:●Model 6300: 11 total screws◦Left: 2 screws◦Top: 4 sc

◦Right 4 screws◦Bottom: 2 screwFigure 7-75 Front bezel assembly screw locations – 8300 models13. Lift the bracket from the bezel.To install the front

AntennaThe antenna route from the WLAN card to the top of the computer.To remove the antenna:1. Prepare the computer for disassembly (see Preparing to

12. Remove the two Torx screws that secure each antenna to the frame.Figure 7-76 Removing the antennaFigure 7-77 Removing the antenna98 Chapter 7

13. Note the routing path for each antenna for replacement.Figure 7-78 Antenna routing pathsTo install the antenna, reverse the removal procedures.Di

7. Remove the power supply (see Power supply on page 80).8. Remove the speakers (see Speakers on page 76).9. Remove the side panels (see Side panels o

12. Model 6300: Remove the four Torx screws that secure the display panel to the frame. The screwlocations for each manufacturer are stamped into the

Front componentsNOTE: Front components are the same for 6300 and 8300 models.Figure 1-2 Front componentsTable 1-1 Front componentsComponent Componen

13. Model 8300: Remove the four Torx screws that secure the display panel to the frame. The screwlocations for each manufacturer are stamped into the

15. Disconnect the display cable from the display panel by pressing in on the tabs (1) on the side ofthe connector, and pulling the cable from the con

21.5-inch23.0-inchTo install a display panel, reverse the removal procedures.When replacing a touch display panel, be sure to route the ZIF cables thr

Hood sensorThe hood sensor is located on the bottom left of the computer (when viewed from behind).Figure 7-85 Hood sensor locationTo remove the hood

13. Remove the cable from its routing path.Figure 7-86 Hood sensor cable routing path14. Slide the hood sensor out of its slot built into the chassis

Hard drive and optical drive cables and connectorsThe hard drive and optical drive connectors are located near the middle of the computer, partiallyun

13. Disconnect the hard drive cables or the optical drive cables from the system board.NOTE: Be careful not to damage the cable when disconnecting it

8 Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as diskettedrive, hard driv

Solving general problemsYou may be able to easily resolve the general problems described in this section. If a problempersists and you are unable to r

Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv

NOTE: If you mute or reactivate the speaker in a software application, the icon illuminates ordarkens accordingly.You cannot mute or reactivate the mi

Table 8-1 Solving general problems (continued)Poor performance is experienced.Cause SolutionVirus resident on the hard drive. Run virus protection pr

System does not power on and the LEDs on the front of the computer are not flashing.Cause SolutionSystem unable to power on. Press and hold the power

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Table 8-2 Solving power problemsComputer power

Disk transaction problem.Cause SolutionEither the directory structure is bad or there is a problem witha file.Right-click Start, click Explore, and ri

Table 8-3 Solving hard drive problems (continued)Nonsystem disk/NTLDR missing message.Cause SolutionBootable hard drive is not attached as first in a

The removable hard drive enclosure is beeping and the green LED is flashing.Cause SolutionFan failure alarm on the removable hard drive enclosure hasb

After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognizedby the computer.Cause SolutionThe o

Blank screen and the power LED flashes red six times, once every second, followed by a two second pause, and thecomputer beeps six times. (Beeps stop

Table 8-5 Solving display problems (continued)Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars

Table 8-6 Solving audio problems (continued)Sound does not come out of the speaker or headphones.Cause SolutionDigital CD audio is not enabled. Enabl

Rear componentsNOTE: Rear components are the same for 6300 and 8300 models.Figure 1-4 Rear componentsTable 1-3 Rear componentsComponent Component1 A

There is no sound or sound volume is too low.Cause SolutionThe application is set to use a different audio device thanspeakers.Some graphics cards sup

Table 8-7 Solving printer problems (continued)Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect al

Table 8-9 Solving Mouse ProblemsMouse does not respond to movement or is too slow.Cause SolutionMouse connector is not properly plugged into the back

Solving hardware installation problemsYou may need to reconfigure the computer when you add or remove hardware. If you install a plugand play device,

Power LED flashes red five times, once every second, followed by a two second pause, and the computer beepsfive times. (Beeps stop after fifth iterati

Solving network problemsSome common causes and solutions for network problems are listed in the following table. Theseguidelines do not discuss the pr

Table 8-11 Solving network problems (continued)Network status link light never flashes.NOTE: The network status light is supposed to flash when there

New network card will not boot.Cause SolutionNew network card may be defective or may not meetindustry-standard specifications.Install a working, indu

Out of memory error.Cause SolutionMemory configuration may not be set up correctly. Use the Device Manager to check memory configuration.You have run

Solving processor problemsIf you encounter processor problems, common causes and solutions are listed in the following table.Table 8-13 Solving proce

Adjusting the tilt/swivel baseTilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortableeye level.Figure 1-5

Table 8-14 Solving CD-ROM and DVD problems (continued)System will not boot from CD-ROM or DVD drive.Cause SolutionNon-bootable CD in drive. Try a boo

Cannot eject compact disc (tray-load unit).Cause SolutionDisc not properly seated in the drive. Turn off the computer and insert a thin metal rod into

USB flash drive not found (identified).Cause SolutionThe device is attached to a USB port that has been hidden inComputer Setup.Run the Computer Setup

Table 8-16 Solving internet access problems (continued)Unable to connect to the Internet.Cause SolutionThe CAT5 UTP cable is disconnected. Connect th

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

9 POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The sectionalso includes some

Table 9-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action201-Memory Error RAM failure. 1. Ensure memo

Table 9-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action501-Display Adapter Failure Graphics display

Table 9-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action1151-Serial Port A Address ConflictDetectedB

Height adjustable/recline stand (optional)An optional stand may be purchased to allow●height adjustment of 110 mm (4.3 inches)●rotation from landscape

Table 9-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2200-PMM Allocation Error during MEBxDownloa

Table 9-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2204-Inventory error during MEBx execution B

Table 9-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended action2220-USB Key Provisioning file hasmismatch v

Table 9-1 Numeric Codes and Text Messages (continued)Control panel message Description Recommended actionInvalid Electronic Serial Number Electronic

Interpreting POST diagnostic front panel LEDsThis section covers the front panel LED codes as well as the audible codes that may occur before orduring

Table 9-2 Diagnostic front panel LEDs and audible codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fourtimes, o

Table 9-2 Diagnostic front panel LEDs and audible codes (continued)Activity Beeps Possible Cause Recommended ActionRed Power LED flashes ninetimes, o

10 Password Security and ResettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities

Establishing a Setup or Power-on passwordTo establish the power-on or setup password features, complete the following steps:1. Turn on or restart the

Resetting the Setup and Power-on passwordTo disable the power-on or setup password features, or to clear the power-on or setup passwords,complete the

To install the height adjustable stand:1. Insert the stand into the slots in the rear of the computer.Figure 1-8 Installing the height adjustable sta

Clearing and resetting the CMOSThe computer’s configuration memory (CMOS) stores information about the computer’s configuration.The CMOS button resets

4. Locate, press, and hold the CMOS button in for five seconds.NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOSb

A Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switchfeature on the computer permi

Country-specific requirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

B Specifications8300 modelsTable B-1 SpecificationsDimensions (with stand)HeightWidthDepth17.2 in22.1 in7.7 in43.6 cm56.2 cm19.6 cmApproximate Weight

6300 modelsTable B-2 SpecificationsDimensions (with stand)HeightWidthDepth16.8 in20.5 in7.7 in42.6 cm52.2 cm19.6 cmApproximate Weight (with stand)19.

IndexAaccess panelremoving 36antennaremoving 97audible codes 146audio problems 120Bbatterydisposal 31battery replacement 53booting optionsFull Boot 13

memory problems 129metal plateremoving 41monitor problems 118mousecleaning 30synchronizing wireless 34mouse problems 123mSATA SSDremoving 70Nnetwork p

touch sensor boardremoving 63Vventilation, proper 28WWake-on-LAN feature 127webcam moduleremoving 57WLAN moduleremoving 71160 Index

2 Installing and customizing the softwareIf your computer was not shipped with a Microsoft operating system, some portions of thisdocumentation do not

4. Click on the Windows Update link.In Windows 7, the Windows Update screen appears. Click view available updates and makesure all critical updates ar

3 Computer Setup (F10) UtilityComputer Setup (F10) utilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

© Copyright 2012 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windows are

Using Computer Setup (F10) utilitiesComputer Setup can be accessed only by turning the computer on or restarting the system.To access the Computer Set

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-1 Computer Setup—FileOpt

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-2 Computer Setup—Stor

Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-3 Computer Setup—Sec

Table 3-3 Computer Setup—Security (continued)Slot Security Allows you to disable or enable the PCI Express x1 slot. Default is enabled.Network Boot E

Table 3-3 Computer Setup—Security (continued)System Security(some models: theseoptions are hardwaredependent)Data Execution Prevention (some models)

Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-4 Computer Setup—PowerO

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-5 Computer Setup—Adv

Table 3-5 Computer Setup—Advanced (continued)Bus Options On some models, allows you to enable or disable:● PCI SERR# Generation. Default is enable.●P

4 HP PC Hardware DiagnosticsIf HP Support Assistant is unable to detect a problem, try the UEFI-based hardware diagnosticsolution that HP includes on

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

Downloading HP PC Hardware Diagnostics to a USBdevice1. Go to http://www.hp.com.2. Click the Support & Drivers link.3. Select the Drivers & So

5 Serial ATA (SATA) Drive Guidelinesand FeaturesNOTE: HP only supports the use of SATA hard drives on these models of computer. No ParallelATA (PATA)

SMART ATA DrivesThe Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP PersonalComputers have built-in drive failure pred

6 Routine Care and DisassemblyPreparationThis chapter provides general service information for the computer. Adherence to the procedures andprecaution

Electrostatic discharge informationA sudden discharge of static electricity from your finger or other conductor can destroy static-sensitivedevices or

●Always be properly grounded when touching a sensitive component or assembly.●Avoid contact with pins, leads, or circuitry.●Place reusable electrostat

●Conductive bins and other assembly or soldering aids●Conductive foam●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistan

Routine CareGeneral cleaning safety precautions1. Never use solvents or flammable solutions to clean the computer.2. Never immerse any parts in water

●If you remove a key, use a specially designed key puller to prevent damage to the keys. Thistool is available through many electronic supply outlets.

Cables and connectorsMost cables used throughout the unit are flat, flexible cables. These cables must be handled withcare to avoid damage. Apply only

iv About This Book

7 Removal and Replacement ProceduresAll-in One (AIO) ChassisThe following sections provide information about disassembling various components of the c

Removing the rear port cover1. If a cable lock is installed on the rear of the unit, remove the lock.2. Grasp the rear port cover, then pull it down a

Installing an access panel security screwYou may prevent access to internal components by securing the access panel. Screw a T15 tamper-resistant Torx

3. Insert the wireless receiver into a USB 2.0 port on the computer.NOTE: Insert the wireless receiver into a USB 2.0 port that is separated from USB

Access panelThe computer has one main rear access panel that allows access to internal components.To remove the access panel:1. Prepare the computer f

3. To replace the access panel, hold the panel at a 90-degree angle, place the top into the guidesin the chassis, and then press down to align it with

StandThe stand is secured with two captive Torx screws. You must remove a plastic cover to gain accessto the screws. You must remove the access panel

5. Lift the stand up and off the computer.Figure 7-11 Removing the standTo replace the stand, reverse the removal procedures.Stand 39

Lower panelThe lower panel is located under the stand and on the bottom part of the computer.Figure 7-12 Lower panel locationTo remove the access pan

Metal plateThe metal plate is located under the stand.Figure 7-14 Metal plate locationTo remove the metal plate:1. Prepare the computer for disassemb

Table of contents1 Product Features ...

6. Slide the metal plate left to the left (2), and then lift it off the chassis (3).Figure 7-15 Removing the metal plateTo replace the lower panel, r

Replacing drivesReplacing the hard disc drive with a 3.5-inch hard disc drive or a single2.5-inch driveThe hard disc drive is located behind the acces

3. Pull the latch next to the lower side of the hard disc drive cage away from the cage to release it,then slide the cage toward the edge of the chass

5. Remove the four mounting screws from the hard disc drive. Be sure to keep the blue rubbergrommets with each screw.Figure 7-19 Removing the mountin

7. Slide the new hard disc drive, or drive adapter bracket holding an optional 2.5-inch drive, into thecage until it snaps in place. Be sure that the

Replacing the optical disc driveThe optical disc drive is located above the hard disc drive on the left side of the computer (whenviewed from behind).

3. Lift the tab at the back of the optical disc drive enclosure to release the drive.Figure 7-24 Removing the optical disc driveNOTE: When replacing

5. Secure the optical disc drive bracket to the new drive with the two screws.Figure 7-26 Attaching the optical disc drive bracket6. Align the new op

MemoryMemory modules are located on the right side of the computer (viewed from behind). The computerhas two memory slots.Figure 7-28 Memory module l

Table 7-1 Identifying SODIMM locationsLocation System Board Label ChannelLower Socket SODIMM1 Channel AUpper Socket SODIMM3 Channel B●The system will

SATA Hard Drive Cables ... 23SATA Dat

5. To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1),then press the SODIMM down (2) so that the latches lo

Replacing the batteryThe RTC battery is located near the memory modules under the memory access panel.Figure 7-31 Battery locationThe battery is loca

2. Remove the access panel (see Access panel on page 36).The battery can now be seen on the lower right side of the fan.Figure 7-32 Locating the batt

Serial portThe serial port is located near the bottom of the computer below the hard drive. It is secured with onePhillips screw.Figure 7-34 Serial p

6. Remove the cable from its routing path (3), and remove the serial port assembly from thecomputer.Figure 7-35 Removing the serial portTo install th

Webcam moduleOn products that ship with a webcam module, the module is located at the top of the computerbeneath the top panel. It is secured with two

3. Remove the two Torx screws that secure the webcam module bracket to the computer.Figure 7-37 Removing the webcam module4. Rotate the assembly to g

5. To remove the module from the bracket, remove the two Phillips screws that secure the module,and then separate the module from the bracket.Figure 7

Converter boardThe converter board is located on the left side of the computer (viewed from behind) under the mainrear cover. It is secured with two T

4. Remove the two black Torx screws (2) that secure the board to the computer.Note the converter board jumper settings stamped on the chassis (3). Be

Serial port ...

21.5-inch23.0-inchTo install the converter board, reverse the removal procedures.62 Chapter 7 Removal and Replacement Procedures All-in One (AIO) Ch

Touch sensor boardNOTE: The touch sensor board is located on the right side of the computer (viewed from behind)above the system board. It is secured

4. Remove the Torx screw (2) that secures the board to the computer.Figure 7-43 Removing the touch sensor board5. Lift the touch sensor board from th

Heat sinks – Graphics board and processorSeparate heat sinks cool the discrete graphic board (select models only) and the processor. Ifinstalled, you

4. Loosen the two silver captive Torx screws on the heat sink (2), and then lift the heat sink out ofthe computer (3).CAUTION: Remove heat sink retain

4. In the order indicated on the heat sink, loosen the four silver captive Torx screws (1) – (4), andthen lift the heat sink out of the computer (5).C

6. Lift the heat sink assembly from the computer (6).CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermalgrease o

Processor1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32).2. Remove the access panel (see Access panel o

3. If reusing the existing fan sink, clean the bottom of the fan sink with the alcohol pad provided inthe spares kit.CAUTION: Before reinstalling the

To remove the mSATA SSD:1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 32).2. Remove the access panel (see

Solving internet access problems ... 134Solving soft

4. Remove the lower panel (see Lower panel on page 40).5. Remove the metal plate (see Metal plate on page 41).6. Disconnect the antenna cables from th

8. Lift the module to a 45-degree angle (1), and then pull it away to remove it from the socket (2).Figure 7-53 Removing the WLAN moduleTo install th

Graphics boardThe graphics board is secured with two Torx screws. Removing it allows access to the webcam andallows you to remove the main rear cover.

5. Rotate the board upward (2), and then pull it up and away from the connector to remove it fromthe computer (3).Figure 7-55 Removing the graphics b

SpeakersOn products that ship with speakers, the speakers are located at the bottom of the computer. Twoseparate speakers are each secured by two Torx

FanThe fan is located near the middle of the computer and is secured with three Torx screws. You haveto remove the metal plate to remove the fan..To r

Side panelsThe side panels are located one each side of the computer. They are secured with tabs, and theremoval procedures are similar for both panel

7. Rotate the panel out and off of the computer (2).NOTE: The removal and replacement procedures are similar for both panels.Figure 7-60 Removing the

Power supplyThe power supply is located at the middle, bottom of the computer. It is secured with two Torxscrews. The power connector mounts separatel

5. Remove the Torx screw (1) that secures the power connector to the computer, and then lift theconnector from atop the speaker (2).Figure 7-62 Remov

1 Product FeaturesOverviewFigure 1-1 HP Compaq All-in-One Business PC (model 8300 shown)The HP Compaq All-in-One Business PC offers the following fea

8. Slide the power supply downward and out of the bracket that houses it.Figure 7-64 Sliding the power supply out of the housingTo install the power

System boardThe system board is located on the right side of the computer (viewed from the rear). It is securedwith eight Torx screws.To remove the sy

11. Remove the cable mounting bracket by removing the Torx screw (1), and then sliding it up (2)and lifting it out of the computer.Figure 7-65 Removi

14. Slide the system board toward the top of the computer (3), and then lift up the board from leftside to prevent interference between the side I/O b

When replacing the system board, be sure to route the cables correctly. See the following images forcable routing.Route the following cables from unde

Route the following cables from under the power supply:●Power button board●Hard drive data (SATA)●Hard drive power●Hood sensorSystem board 87

Updating SMBIOS InformationWhen replacing the system board, you must reprogram the SMBIOS information on the affectedcomputer. Failure to reprogram th

Card reader boardThe card reader board is located on the right side of the system board. It is secured with two screws.Figure 7-67 Card reader board

3. Remove the two Phillips screws (1) that secure the board to the system board.Figure 7-68 Removing the card reader board screws4. Lift the board to

Power button boardThe power button board is located on the bottom left corner of the computer. It is covered by a Mylarshield and has two connectors a