Hp Insight Diagnostics Software Manual do Utilizador descarregar pdf (Página 32)

• Re-seat physical drives and controllers.

• Check drive cables and connectors for any signs of damage or bent pins.

IMPORTANT: To minimize downtime, HP recommends that steps involving the reseating of

drives and controllers be performed simultaneously. Perform steps involving multiple drive

reseating, controller reseating, and cable inspection with the server powered off.

TIP: When powering down a system using external storage, power down the server before

powering down the external storage. When powering up the system, power on the external

storage before powering on the server. This action prevents the possibility of drives being failed

erroneously by the controller.

A server power failure before the test, can also cause erroneous failures.

For more troubleshooting procedures, see the HP ProLiant Servers Troubleshooting Guide located

on the HP website at http://www.hp.com.

To troubleshoot the backplane, controller, and cables, do the following:

• Check drive cables for any signs of damage or bent pins. Try another drive cable from another

server, if possible.

• If you are able to identify a bad bay, replace the hard drive backplane.

If the backplane and drive cables have already been replaced, the problem may be a bad

controller.

• Determine if the controller is good by moving it to another server. Boot the server, and watch

for any POST errors. If the controller has already been replaced, the problem is likely to be

a bad backplane or cable.

Where to go for additional help

Related documentation

The following documents [and websites] provide related information:

• HP ProLiant Support Pack and Deployment Utilities User Guide

• HP ProLiant Servers Troubleshooting Guide

You can find these documents from the Manuals page of the HP Business Support Center website:

http://www.hp.com/support/manuals

In the server section, click link label and then select your product.

HP websites

For additional information, see the following HP websites:

• http://www.hp.com

• http://www.hp.com/service_locator

• http://www.hp.com/support/manuals

IT Resource Center

The IT Resource Center contains software and drivers, user guides, part information, technical

forums, and information on training and education. For more information, see http://itrc.hp.com.

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Hp Insight Diagnostics Software Manual do Utilizador Página 32