Hp Remote Device Access Software Manual do Utilizador Página 1

HP Remote Device AccessiCAS User GuideSoftware Version: 8.1Document Release Date: June 2014Software Release Date: June 2014

Figure 2.2 Advanced Configuration TabThe Auto-Detect Proxy option will automatically search and detect the proxy server. If the customer usesa proxy s

Chapter 3: Using the iCASWhen the customer receives the connection key and iCAS start screen URL (via email, telephone, chat,etc.) he/she is ready to

l On the status display of the target system, right-click and select Disconnect and Remove fromACL.HP Remote Device Access 8.1:iCAS User Guide Page 1

Chapter 4: iCAS ConfigurationThe customer can restrict and control HP's use of iCAS to only designated systems to meet securityneeds by clicking

Figure 4.2 Log TabView Active PipesThe customer can monitor the traffic from your iRAP via the Active Pipes tab on the iCAS.Figure 4.3 Active Pipes Ta

GlossaryConnectionA generic term indicating peer-to-peer communications, over which sessions, tunnels, and pipes arecarried.Connection KeyAn eight cha

Legal NoticesWarrantyThe only warranties for HP products and services are set forth in the express warranty statementsaccompanying such products and s

ContentsContents 3About This Document 4Intended Audience 4Document Revision History 4Chapter 1: About iCAS 5Understand the Meet at the Middle Model 5i

About This DocumentIntended AudienceThis document is for HP support agents who assist customers with iCAS issues. This document is alsouseful for cust

Chapter 1: About iCASThe Instant Customer Access Server (iCAS) is a lightweight connection tool that allows an HP supportagent to quickly and securely

2. The HP support agent generates a session key through the iRAP tool by clicking Generate Key.Then the HP support agent communicates this key with th

6. In the Connection Key field, the customer types the session key if necessary. The system includesthe initial key in the generated URL.7. To start t

10. The HP support agent launches diagnostic tools to deliver service. Diagnostic tools connect via TCPor UDP to specified customer devices.11. The iC

Chapter 2: Installing the iCASBefore connecting to HP, the customer must download and install the iCAS. The download screenappears.Figure 2.1 Installi