Hp SmartStart-Software Manual do Utilizador Página 40
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Troubleshooting 40
• For Linux, ensure that the target server can be contacted through SSH and that the scp command is
available to securely send files to the target server.
• Ensure the firewall ports on any routers in the network as documented in the Enabling ports in HP
Smart Update Manager section of this document.
• The Symantec End Point Protection product (SEP) blocks HP Smart Update Manager ability to
communicate with remote targets if the Network Threat Analysis feature is enabled. Disable this
feature while HP Smart Update Manager is in use on the workstation.
• Examine the OpMan.trace, IPScout.trace, OSScout.trace, discagent.trace and discmanager.trace
files to determine the cause of the failure. For more information, see Collecting trace directories.
Recovering from a loss of Linux remote functionality
Configuring firewall settings
When the Unable to Access Host message appears, the target firewall is enabled. By default, the
target firewall is enabled in Linux.
To recover remote Linux functionality, the target and host firewall must be disabled or reconfigured to
allow IP traffic through the ports needed by HP Smart Update Manager to deploy firmware. For a list of
the ports that need to be configured in the firewall, see Allowing ports in HP Smart Update Manager
("Enabling ports in HP Smart Update Manager" on page 41).
- HP Smart Update Firmware DVD 1
- User Guide 1
- Intended audience 2
- Contents 3
- Introduction 5
- Introduction 6 6
- Supported firmware 7
- Support limitations 8
- Release sets and bundles 9
- 100 series servers 9
- Smart Update Manager 9
- Deployment options 11
- Deploying offline 12
- HP USB Key Utility 12
- Using a hard drive 13
- Firmware DVD 14
- Trusted Platform Module 14
- Prerequisites 16
- TPM scenarios 16
- Configuring PXELINUX 17
- • -o ro 18
- • nolock 18
- Deployment options 19 19
- Deployment Mode 20
- RIBCL scripts 24
- Sample scripts 25
- Special modes 27
- Advanced topics 28
- Advanced topics 30 30
- Advanced topics 31 31
- Advanced topics 32 32
- Configuring IPv6 for Linux 33
- Advanced topics 34 34
- Advanced topics 35 35
- Troubleshooting 36
- Redundant ROM recovery 36
- ROMPaq recovery 36
- Array controller ROMs 37
- Lights-Out management ROMs 37
- Collecting trace directories 38
- Troubleshooting 39 39
- Troubleshooting 40 40
- Windows 41
- Troubleshooting 44 44
- Server 2003 environment 45
- Server 2008 environment 45
- Troubleshooting issues 46
- Troubleshooting 47 47
- Technical support 48
- Acronyms and abbreviations 49
- Index 51 51
- Index 52 52
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