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4 Troubleshooting HP DButil

Status and error messages are written to an HP DButil log file each time the HP DButil utility is run.

These log files can help you diagnose and correct common problems encountered when using HP

DButil.

The HP DButil log file is given the name sqlserver_dbname.log where sqlserver is the name

of the SQL Server and dbname is the name of the database.

The log file is located in the same directory as HP DButil and gets overwritten each time the application

is run.

Table 1 Troubleshooting HP DButil error messages

Recommended ReadyPossible Cause(s)Error Message

This is always accompanied by

some other message that gives the

true cause of the problem. There

is no need to do anything, as the

process terminated due to the fail-

ure of a child process-as it should.

The process that carries out the

–pre step has gone away. This

could be due to manual interven-

tion or failure to get a virtual

device.

SQL -pre step failed

Locate the SQLVDI.DLL file and

command.

SQLVDI.DLL was not registered

when SQL Server was installed on

the machine that you are trying to

connect to.

Error: Could not create

component: x80040154

Check registration of

SQLVDI.DLL and value of

IID

Stop any processes that are using

the database before attempting to

restore it. If necessary, take the

database offline before initiating

the restore.

HP DButil requires exclusive access

to the SQL Server during the re-

store step.

[Microsoft][ODBC SQL

Server Driver][SQL Serv-

er] Exclusive access

could not be obtained be-

cause the database is in

use.

Check the directory that HP

DButil is installed in to make

sure the *.meta file exists. Re-

name the meta file to match the

sqlserver_dbname.meta. This

can only be done if the meta file

is the correct file with an incorrect

name.

HP DButil was unable to open the

Virtual Device. This could be

caused by a mismatch between

the server name and dbname

parameters given to HP DButil and

the metadata file previously cre-

ated.

VDS::OpenDevice fails.

Check the capitalization of all the

input parameters. Use lowercase

characters for all inputs (providing

they have been similarly specified

on the SQL Server/database).

HP DButil was unable to connect

to the SQL Server due to incorrect

Server name/DB name or user-

name/password combination.

Connect fails

HP StorageWorks DButil user guide 29

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