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6 Troubleshooting
Overview
This chapter identifies and provides solutions for commonly encountered setup and installation
problems. The following issues are included:
• Insight Control performance management installation and uninstallation issues
• Systems Insight Manager integration issues
• Insight Control performance management licensing and monitoring administration issues
• Insight Control performance management component issues
• Insight Control performance management database issues
• Windows Server 2003/2008 issues
• Internet Explorer issues
Insight Control performance management installation and uninstallation
issues
The following table describes the solutions to various problems that you might encounter while
installing or uninstalling Performance Management. The table also includes a solution for each
problem encountered.
Table 2 Installation and uninstallation issues
SolutionOccurs whenIssue
At remote MSSQL installation, ensure
that the database instance that you
Systems Insight Manager and
Performance Management are
remotely installed on a system.
Incorrect server details retrieved by
Performance Management.
mention is not used by any other
Performance Management application.
HP SIM integration issues
The following table describes issues and solutions that can be associated with HP SIM integration.
Table 3 Systems Insight Manager integration
SolutionOccurs whenIssue
Refresh the HP Insight Control console
and click the PF column.
The refresh interval of the Online
Analysis page, which is based on
When the icon in the PF column is
clicked, the overall server performance
sample rates, is different from thestatus indicated in Online Analysis
refresh interval of the PF column,does not match the server performance
status in the PF column. which is fixed at 2 minutes. As a
result, the performance status
information does not match.
Add the Performance Management
menu manually.
The PMPTools.xml file is not
executed properly during HP SIM and
Performance Management integration.
After the Performance Management
installation, the Performance
Management menu might not appear
on the HP SIM console.
To manually add the Performance
Management menu, perform either of
the following procedures:
• From the command line, enter:
mxtool —a —f ”<PMP
installation
path>:\Insight Control
Overview 39
- HP Insight Control 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- 1 Introduction 7
- Structure 8
- Protocol settings 8
- Features 8
- Features 9 9
- 2 Licensing 10
- System Setup wizard 11
- Applying licenses to a server 12
- Overview 13
- Number of samples 15
- Sample rate 15
- Set Performance Threshold 15
- Setting the log days 15
- Manual Log Purge page 16
- Online Analysis 18
- Offline Analysis 19
- Performing Offline Analysis 20
- System Details pane 20
- Graphical display 21
- Displaying the controller 22
- Displaying the port 22
- Displaying the drive 23
- Displaying the inventory 23
- 5 Reports 25
- 26 Reports 26
- System Summary report 27
- CSV File Generator report 31
- 32 Reports 32
- Server Availability report 33
- VM guest 35
- Smart Array controllers 35
- Smart Array logical drives 35
- Fibre Channel enclosures 36
- SCSI adapters 36
- IDE controllers 37
- Network adapters 37
- Host buses 37
- 6 Troubleshooting 39
- Management components 41
- 2003/2008 42
- Internet Explorer issues 43
- 7 Support and other resources 44
- HP authorized resellers 45
- Documentation feedback 45
- Related information 45
- Typographic conventions 45
- Server metrics 47
- Processors 47
- Processors Inventory 48
- Memory Status 48
- Network connections 49
- Network adapter 49
- Network port 50
- Storage components 50
- Smart Array controller 51
- SCSI adapter 51
- Drive array 52
- Logical drive 52
- Smart Array SCSI drive 53
- SATA Drives 53
- SAS Drives 54
- SCSI drive 55
- SCSI storage enclosure 56
- IDE channel 57
- IDE controller 57
- ATA disk 58
- Network storage controller 58
- Network storage array 59
- External storage enclosure 60
- Network storage enclosure 60
- Static analysis 62
- B Bottleneck scenarios 63
- Displaying the array 64
- Selecting the server 65
- Displaying the memory status 66
- Displaying the memory graph 66
- 68 Bottleneck scenarios 68
- Recommendations 69
- Performing a static analysis 69
- 70 Bottleneck scenarios 70
- Glossary 71
- 72 Glossary 72
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