HP 3PAR Guia de Resolução de Problemas

HP 3PAR Storage Replication Adapter 5.0for VMware vCenter Site Recovery ManagerTroubleshooting GuideAbstractThis document provides troubleshooting and

Workflow chart10 Workflows and Corresponding Log Messages

GetVVInfoByVVID100 Tear-Down Workflows

PromoteDataToRecoveryPointPromoteDataToRecoveryPoint 101

PromoteSnapshotToParent102 Tear-Down Workflows

RecoverRemoteCopyGroupRecoverRemoteCopyGroup 103

RemoveGroupSnapshots104 Tear-Down Workflows

StartRemoteCopyGroupStartRemoteCopyGroup 105

StopRemoteCopyGroup106 Tear-Down Workflows

SyncRemoteCopySyncRemoteCopy 107

UndoRemoteCopyGroupRole108 Tear-Down Workflows

UnExposeVVFromAllHostUnExposeVVFromAllHost 109

queryErrorDefinitionsThe queryErrorDefinitions command returns pre-defined array-specific error and warning descriptionsin XML format.The following in

UnExposeVVFromHost110 Tear-Down Workflows

WaitingForPromoteCompletionWaitingForPromoteCompletion 111

4 Error MessagesTable 21 Message TableFix HintMessage DescriptionNameContact HP 3PAR support if the problem persists.Error. Exception has occurred:<

Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. The InServ Storage Server<ServerAddress> is not accessible.3PAR_1006• Ma

Table 21 Message Table (continued)Fix HintMessage DescriptionNameIf you are missing the required license to performreplication or snapshot operation,

Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. Unable to show Remote Copy linkinformation. Additional information:<Excepti

Table 21 Message Table (continued)Fix HintMessage DescriptionNameIf the error is related to network issues, check if youhave problem with your network

Table 21 Message Table (continued)Fix HintMessage DescriptionNameon the system, make sure it allows network accessto the HP 3PAR Storage System.Error.

Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. Failover task has failed. Additionalinformation: <ExceptionString>3PAR_1

Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. Unable to get virtual volume LUNinformation. Additional information:<Except

Workflow Chart12 Workflows and Corresponding Log Messages

Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. Unable to create group snapshot.Additional Information:<ExceptionString>

Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. Synchronization has failed.Additional information:<ExceptionString>3PAR_

Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. Remote Group <GroupName> isnot a Primary Group in the 3PAR StorageServer

Table 21 Message Table (continued)Fix HintMessage DescriptionNameError. Unable to get volume historyinformation for device. Additionalinformation: <

Table 21 Message Table (continued)Fix HintMessage DescriptionNameThis volume is currently not exposed to any host.Warning. No associated VLUNinformati

Table 21 Message Table (continued)Fix HintMessage DescriptionNameHP 3PAR Remote Copy Software only supports groupreplication.Warning. 3PAR SRA only su

Table 21 Message Table (continued)Fix HintMessage DescriptionNameNone.Info. No associated VLUN informationis found for LUN ID <LunID>.3PAR_3014N

Table 21 Message Table (continued)Fix HintMessage DescriptionNameNone.Info. Mutex wait has failed. Additionalinformation: <ExceptionString>3PAR_

queryCapabilitiesThe queryCapabilities command returns supported versions of the array replication software,supported array models, and supported SRM

Workflow chart14 Workflows and Corresponding Log Messages

queryConnectionParametersThe queryConnectionParameters command returns a list of parameters required to establishconnection with the array management

Worflow chart16 Workflows and Corresponding Log Messages

discoverArraysThe discoverArrays command returns the following information about storage arrays configurationfor replication:• Unique identifier for t

Workflow chart18 Workflows and Corresponding Log Messages

discoverDevicesThe discoverDevices command returns devices on the specified storage array configured forreplication with the specified target array.SR

© Copyright 2011 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice. The only warranties fo

Troubleshooting checklistTable 7 discoverDevices Troubleshooting ChecklistTroubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Are

Table 7 discoverDevices Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis error i

Workflow chart22 Workflows and Corresponding Log Messages

discoverDevices 23

checkTestFailoverStartThe checkTestFailoverStart command validates environment and target devices before test failover.This command is expected to per

Table 8 checkTestFailoverStart Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis

Workflow chart26 Workflows and Corresponding Log Messages

testFailoverStartThe testFailoverStart command creates writable temporary copies of the requested replicationtargets and presents these copies to the

Table 9 testFailoverStart Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Areato have bo

Worflow charttestFailoverStart 29

Contents1 Introduction...5About the HP 3PAR Storage Replic

30 Workflows and Corresponding Log Messages

testFailoverStart 31

testFailoverStopThe testFailoverStop command deletes the temporary copies created by testFailoverStart command.Once HP 3PAR SRA receives this command,

Table 10 testFailoverStop Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis error

Workflow chart34 Workflows and Corresponding Log Messages

checkFailoverThe checkFailover command validates environment and target devices before failover. This commandis expected to perform various configurat

Table 11 checkFailover Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis error in

Workflow chartcheckFailover 37

prepareFailoverThe prepareFailover command is issued at the protected site before failover to make the sourcedevice read-only and takes a snapshot of

Table 12 prepareFailover Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Areaadministrat

Troubleshooting checklist...53Workflow chart...

Workflow chart40 Workflows and Corresponding Log Messages

prepareFailover 41

failoverThe failover command stops replication for the requested replication targets, makes writable devicesfrom these targets, and presents these dev

Table 13 failover Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis error indicat

Workflow chart44 Workflows and Corresponding Log Messages

failover 45

prepareReverseReplicationThe prepareReverseReplication command initiates the replication in reverse. After this command,the TargetGroup becomes the Co

Table 14 prepareReverseReplication Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Areas

Workflow chart48 Workflows and Corresponding Log Messages

reverseReplicationThe reverseReplication command initiates the replication in reverse. After this command, theTargetGroup becomes the ConsistencyGroup

1 IntroductionAbout the HP 3PAR Storage Replication AdapterThe HP 3PAR VMware vCenter Storage Replication Adapter (SRA) interacts with array managemen

Table 15 reverseReplication Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis err

Workflow chartreverseReplication 51

52 Workflows and Corresponding Log Messages

prepareRestoreReplicationThe prepareRestoreReplication command is issued at the recovery site before restoreReplicationto prepare for upcoming restore

Table 16 prepareRestoreReplication Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaT

Workflow chartprepareRestoreReplication 55

56 Workflows and Corresponding Log Messages

restoreReplicationThe restoreReplication command is issued at the protected site after prepareRestoreReplication,and it discards any changes made to f

Table 17 restoreReplication Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Areastorage

Workflow chartrestoreReplication 59

2 Workflows and Corresponding Log MessagesHP 3PAR Storage Replication Adpater (SRA) supports the following 20 commands, which arediscussed in the proc

60 Workflows and Corresponding Log Messages

syncOnceThe syncOnce command initiates the immediate replication of the specified devices and consistencygroups. syncOnce must return as soon as possi

Table 18 syncOnce Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis error indicat

Workflow chartsyncOnce 63

64 Workflows and Corresponding Log Messages

querySyncStatusThe querySyncStatus command returns the status of replication sessions initiated with syncOncecommand.The synchronization status of the

Table 19 querySyncStatus Troubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Areaby intermit

Workflow chartquerySyncStatus 67

68 Workflows and Corresponding Log Messages

queryReplicationSettingsThis command returns the replication settings, which need to be preserved after failover whenreplication is reversed or restor

Troubleshooting checklistTable 1 queryInfo Troubleshooting ChecklistTroubleshooting TipsExample of Key Log MessageProblem DescriptionProblem AreaThis

Table 20 queryReplicationSettingsTroubleshooting Checklist (continued)Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Areabe

Workflow chartqueryReplicationSettings 71

3 Tear-Down WorkflowsThe following is a list of important tear-down modules that are used in different commands. Followingthis list are workflow chart

DescriptionModuleRetrieves the task list by a task type specified by the caller.GetTaskStatusByTypeRetrieves LUN exposure information for a specified

CheckInFormVersion74 Tear-Down Workflows

CheckInServConnectivityCheckInServConnectivity 75

CheckInServLicense76 Tear-Down Workflows

CheckRCLinkStatusCheckRCLinkStatus 77

CreateRCGroupSnapshotForBackup78 Tear-Down Workflows

CreateGroupSnapshotForTestCreateGroupSnapshotForTest 79

Workflow chart8 Workflows and Corresponding Log Messages

ExposeVvToSingleHost80 Tear-Down Workflows

FailoverRCGroupFailoverRCGroup 81

82 Tear-Down Workflows

FailoverRCGroup 83

FillTestSnapshotInfo84 Tear-Down Workflows

GetDetailRCInformationGetDetailRCInformation 85

GetInFormVersion86 Tear-Down Workflows

GetInServHostPortInformationGetInServHostPortInformation 87

GetInServPortInformation88 Tear-Down Workflows

GetInServTimeGetInServTime 89

queryStringThe queryString command returns translation of the strings for a given locale in XML format.The following information is requested by SRM:•

GetInServVVInformation90 Tear-Down Workflows

GetNextAvailableLunNoGetNextAvailableLunNo 91

GetRCGroupLastSyncTime92 Tear-Down Workflows

GetRCGroupStatusGetRCGroupStatus 93

GetRCTargetSysInfo94 Tear-Down Workflows

GetRecoveryInformationByIdGetRecoveryInformationById 95

GetRecoveryInformationbyVvName96 Tear-Down Workflows

GetTaskStatusGetTaskStatus 97

GetTaskStatusByType98 Tear-Down Workflows

GetVvAssocVLunInfoGetVvAssocVLunInfo 99