HP RP7 Retail System Model 7100 Manual do Utilizador descarregar pdf (Página 33)

A Technical support

Contacting support

To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more

information about your product, including links to discussion forums and instructions on troubleshooting. You

can also

nd information on how to contact HP and open a support case.

Preparing to call technical support

If you can not solve a problem, you may need to call technical support. Have the following information

available when you call:

●

If the product is connected to an HP POS computer, provide the serial number of the POS computer

●

Purchase date on invoice

●

The spares part number located on the product

●

Condition under which the problem occurred

●

Error messages received

●

Hardware conguration

●

Name and version of the hardware and software you are using

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HP RP7 Retail System Model 7100 Manual do Utilizador Página 33