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Preface 5
Preface
SST Operations Bridge (SST/OB) is specially designed to provide an across-the-board solution for managing
Problem, Change and Asset management in your Terminal environment. The SST Operations Bridge Users
Guide provides a reference source for optimizing, customizing and using the functionalities available with SST
Operations Bridge Client Application. The basic approach for using SST Operations Bridge is to provide its
services for different user profiles. By assigning certain permissions, SST/OB provides an out of the box solution
to the users with different requirements.
Before You Begin
As the administrator who administers the SST/OB, you should be familiar with the Terminal environment, HP
NonStop Servers, network protocols, client/server architecture and basic Microsoft Windows navigation.
Who Should Read This Guide
The target audiences for the Guide are the people working in the systems operation/support groups, responsible
for using SST/OB Client Application for managing the Terminal environment.
Goals of Documentation
After reading the SST Operations Bridge Users Guide, you should know the following information.
• What is SST/OB?
• Various features and benefits of SST/OB
• SST/OB Client functionality from a user’s perspective.
Organization
The guide is organized as follows:
Sr. No Chapter Name Description
Chapter 1. HP SST Operations Bridge Overview This chapter lists the main features of SST/OB and points out
the advantages this software offers.
Chapter 2. Overview of SST/OB User Interface This chapter provides information on how to get started with
SST/OB Client.
Chapter 3. Application Options This chapter provides information on how to configure
SST/OB Client Application options.
Chapter 4. Dashboards This chapter provides information on SST/OB Dashboards.
Chapter 5. Terminal Browser This chapter provides information on SST/OB Terminal
Browser
Chapter 6 Terminal Details This chapter provides information on SST/OB Details for
Terminal area.
Chapter 7. Faults and Events Browser This chapter provides information on the Faults and Events
Browser.
Chapter 8. SST/OB Standard User Functions This chapter provides information on the SST/OB Standard
user functions
Chapter 9. SST/OB Advance User Functions This chapter provides information on the SST/OB Advanced
user functions
Appendix A. SST/OB Grid Features Provides information on various grid features available in
SST/OB.
Document
Feedback Form
Document Feedback Form Provides a documentation feedback form for the users.
Preface Preface
- SST Operations Bridge 1
- Contents 3
- Appendix A 4
- Document Feedback Form 4
- Preface 5
- HP SST/OB Documentation 6
- 1-1 What is HP SST/OB? 7
- 1-2 Features & Benefits 8
- HP SST Operations Bridge: 9
- Overview 9
- 2-3 Menu Bar 11
- 2-3-3 Tools Menu 12
- 2-3-4 Manage Menu 12
- 2-4 Tabs Bar 13
- 2-5 Toolbar 14
- 2-6 Status Bar 14
- 3 Application Options 15
- Application Options 16 16
- 3-2 Advanced Options 17
- 3-3 Database Options 18
- 3-4 Time Options 19
- Application Options 20 20
- 3-5 Defaults Options 21
- 4 Dashboards 22
- 4-2 Pre-Defined Dashboards 23
- 4-3 Dashboard View Functions 24
- 4-4 Creating new Dashboards 25
- 4-6 Deleting Dashboards 26
- 4-7 Terminal Summary 27
- 5 Terminal Browser 28
- 5-3 Terminal List 29
- Blacklisting a Terminal 30
- Setting Terminal Priority 30
- 6 Terminal Details 31
- Terminal Details 32 32
- 6-1-2 Events 33
- 6-1-3 Cash 33
- 6-1-4 Faults 34
- 6-1-5 Transactions 34
- 6-1-6 Action History 35
- 6-1-7 Resolution 36
- 6-1-8 Custom Information 36
- 7 Faults and Events Browser 37
- 7-3 Events Browser 39
- 7-4 Customizing Data 40
- Faults and Events Browser 41
- 8-1 Overview 43
- SST/OB Standard User 45
- Functions 45
- 8-2-3 Closing a Problem 46
- 8-3 Sending Email 47
- 8-4 Viewing Action History 48
- 8-4-2 Action History Details 49
- SST/OB Advanced User 53
- 9-1 SST/OB Views 54
- 9-1-2 Creating Local Views 56
- 9-1-4 Deleting Local Views 72
- 9-1-5 View Context Menu 73
- 9-2-1 Faults 74
- Changing Faults 76
- 9-2-1-2 76
- 9-2-2 Fault Categories 77
- 9-3 Closure Codes 80
- 9-4 Object State Codes 82
- 9-5 Data Management 84
- 9-5-3 Terminal Profiles 85
- 9-6 Running Commands 86
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