HP 14-e009tu Especificações

HP Pavillion 14 Notebook PCMaintenance and Service Guide

x

Hard drive specifications 640-GB* 500-GB* 320-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mmLength 100.4 mm 100.4 mm 100.4 mmWidth 69.9 mm 69.9 mm 69.9 mmWe

9 Backing up, restoring, andrecoveringYour computer includes tools provided by HP and the operating system to help you safeguard yourinformation and r

See Creating HP Recovery media on page 92.2. As you add hardware and software programs, create system restore points. A system restore pointis a snaps

●Be sure that the computer is connected to AC power before you begin creating therecovery media.●The creation process can take up to an hour or more.

●If you want to reset your computer using a minimized image, you can choose the HP MinimizedImage Recovery option from the HP Recovery partition (sele

Remove everything and reinstall WindowsSometimes you want to perform detailed reformatting of your computer, or you want to removepersonal information

What you need to know●HP Recovery Manager recovers only software that was installed at the factory. For software notprovided with this computer, you m

Using HP Recovery media to recoverYou can use HP Recovery media to recover the original system. This method can be used if your systemdoes not have an

10 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or fro

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana

1 Product descriptionCategory DescriptionProduct Name HP Pavillion 14Processors●Intel® Core® i7 4702MQ 2.2-GHz processor (turbo up to 2.9-GHz, 6MB cac

11 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not disposeof the battery in general household

IndexAAC adapterspare part number 27, 28AC adapter light 13AC adapter, spare part number25, 27Action keys 8antennalocations 6removal 83spare part numb

grounding 33packaging 34transporting 34workstation 34Hhard driveprecautions 32product description 2removal 40spare part numbers 21, 24,26, 40specifica

memory module 2microphone 2operating system 4optical drive 2pointing device 3ports 3power requirements 3processors 1product name 1security 3serviceabi

Category DescriptionMemory Two customer-accessible/upgradable memory module slotsDDR3-1333-MHz single channel support (DDR3-1600 downgrade to DDR3-133

Category DescriptionEthernet Integrated 10/100 network interface card (NIC)Wireless Integrated wireless local area network (WLAN) options by way of wi

Category DescriptionOperating system Preinstalled:●Microsoft® Windows 8 Professional●Microsoft Windows 8 Standard●FreeDOS●Ubuntu LinuxServiceability E

2 External component identificationFinding your hardware and software information▲Select Start > Computer.A list displays all the devices installed

Item Component Description(2) WLAN antennas (2)* Send and receive wireless signals to communicatewith WLANs.(3) Webcam light On: The webcam is in use.

ButtonComponent Description(1) Power button●When the computer is off, press the button to turn onthe computer.●When the computer is on, press the butt

KeysItem Component Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Used in conjunction with h

LightsItem Component Description(1) Power light●White: The computer is on.●Blinking white: The computer is in the Sleep state,which is an energy-savin

© Copyright 2012 Hewlett-PackardDevelopment Company, L.P.AMD, the AMD Arrow logo, andcombinations thereof, are trademarks ofAdvanced Micro Devices, In

TouchPadItem Component Description(1) TouchPad zone Moves the on-screen pointer and selects or activates itemson the screen.NOTE: The TouchPad also su

Left sideItem Component Description(1) External monitor port Connects an external VGA monitor or projector.(2) Vent Enable airflow to cool internal co

Item Component Description(7) Hard drive light●Blinking white: The hard drive is being accessed.●Amber: HP 3D DriveGuard has temporarily parkedthe har

Right sideItem Component Description(1) Optical drive Reads and writes (select models only) to an optical disk.(2) Optical drive eject button Releases

BottomItem Component Description(1) Battery bay Holds the battery.(2) Vents (4) Enable airflow to cool internal components.NOTE: The computer fan star

Item Component Description(4) Service cover The service cover provides access to the memory modulecompartment, wireless module compartment, keyboardre

3 Illustrated parts catalog16 Chapter 3 Illustrated parts catalog

Service tagWhen ordering parts or requesting information, provide the computer serial number and modeldescription provided on the service tag.Item Des

Computer major components18 Chapter 3 Illustrated parts catalog

Item Component Spare part number(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assemblyspare pa

Important Notice about Customer Self-Repair PartsCAUTION: Your computer includes Customer Self-Repair parts and parts that should only beaccessed by a

Item Component Spare part number SPS-System board for use on computer models with the HM76 chipset, a graphicssubsystem with UMA memory, and the Linu

Item Component Spare part number Heat sink for use only on computer models equipped with Intel processor and agraphics subsystem with UMA memory (inc

Item Component Spare part number Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for useon all computer models690020-001 Realte

Display assembly subcomponentsItem Component Spare part number(1) Display bezel 716182-001(2) Webcam/microphone module (includes double-sided adhesive

Mass storage devicesItem Component Spare part number(1) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 1-TB,

Miscellaneous partsComponent Spare part number90-W HP Smart AC adapter (PFC, EM, 4.5-mm)90-W HP Smart AC adapter (PFC, 4.5-mm)65-W HP Smart AC adapter

Sequential part number listingSpare part number Description490371-001 Power cord for use in North America (3-pin, black, 1.83-m)490371-021 Power cord

Spare part number Description686272-001 Cover Kit (includes hard drive compartment cover and service cover)690020-001 Ralink RT3290LE 802.11b/g/n 1×1

Spare part number Description714657-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)716164-001 Keyboard for use in United States (includes keyboard

Spare part number Description719862-001 Heat sink for use only on computer models equipped with Intel processor and a graphics subsystemwith discrete

iv Important Notice about Customer Self-Repair Parts

Spare part number Description733432-001 Display back cover in mineral black finish733433-001 Top cover in mineral black finish (includes TouchPad)30 C

4 Removal and replacementprocedures preliminaryrequirementsTools requiredYou will need the following tools to complete the removal and replacement pro

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

5 Removal and replacementprocedures for Customer Self-Repair partsNOTE: The Customer Self-Repair program is not available in all locations. Installing

BatteryDescription Spare part number6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-0016-cell, 47-Wh, 2.20-Ah, Li-ion battery 710416-001Before removing

Optical driveNOTE: This section applies only to computer models equipped with an Intel processor.Description Spare part numberDVD±RW Double Layer Supe

7. Remove the optical drive (3).Reverse this procedure to install the optical drive.Component replacement procedures39

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your

Hard driveNOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connectorcable, and screws. These components are inc

3. Lift up on the hard drive tab (1) to release the hard drive from the hard drive bay.4. Remove the hard drive (2).5. If it is necessary to disassemb

WLAN moduleDescription Spare part numberIntel Wireless-N 7260BN 802.11 b/g/n 2x2 WiFi + BT 4.0 combo adaptor 717384-001Atheros AR9485 802.11b/g/n WiFi

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: If the WLAN antenna cables are not connected to the terminals

Memory moduleDescription Spare part number8-GB (PC3L, 12800, 1600-MHz) 693374-0014-GB (PC3L, 12800, 1600-MHz) 691740-0012-GB (PC3L, 12800, 1600-MHz) 6

2. Remove the memory module (2) by pulling the module away from the slot at an angle.Reverse this procedure to install a memory module.Component repla

6 Removal and replacementprocedures for Authorized ServiceProvider partsCAUTION: Components described in this chapter should only be accessed by an au

4. Remove the battery (see Battery on page 37).5. Remove the service cover (see Optical drive on page 38).Remove the keyboard:1. Remove the three Phil

4. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the backof the keyboard until the keyboard disengages

9. Remove the keyboard (4).Reverse this procedure to install the keyboard.Top coverDescription Spare part numberIn mineral black finish 733433-001In s

vi Safety warning notice

3. Disconnect all external devices from the computer.4. Remove the battery (see Battery on page 37), and then remove the following components:a. Optic

2. Remove the following screws:(1) Three Phillips PM2.0×2.0 screws in the battery bay(2) Two Phillips PM2.0×2.0 screws in the optical drive bay(3) Two

5. Remove the three Phillips PM2.5×6.5 screws that secure the top cover to the computer.6. Lift the rear edge of the top cover (1) and swing it up and

Power button boardDescription Spare part numberPower button board (includes cable) 722908-001Before removing the power button board, follow these step

Reverse this procedure to install the power button board.TouchPad button boardDescription Spare part numberTouchPad button board (includes bracket, To

5. Remove the TouchPad button board (4).Reverse this procedure to install the TouchPad button board.Power connector cableDescription Spare part number

3. Release the power connector (3) from the mold built into the base enclosure.4. Remove the power connector cable.Reverse this procedure to install t

System boardNOTE: The system board spare part kit includes the processor and replacement thermal material.Description Spare part numberEquipped with a

3. Disconnect all external devices from the computer.4. Remove the battery (see Battery on page 37), and then remove the following components:a. Optic

5. Open the computer.6. Disconnect the following cables from the system board.(1) Display panel cable(2) Speaker cable(3) USB board cable7. Remove the

Table of contents1 Product description ... 12

RTC batteryDescription Spare part numberRTC battery 637193-001Before removing the RTC battery, follow these steps:1. Turn off the computer. If you are

3. Detach the RTC battery (2) from the system board. (The RTC battery is attached to the baseenclosure by double-sided tape.)4. Remove the RTC battery

FanDescription Spare part numberFan (includes cable) 719860-001Before removing the fan, follow these steps:1. Turn off the computer. If you are unsure

4. Remove the fan (3).Reverse this procedure to install the fan.Heat sinkNOTE: The heat sink spare part kit includes replacement thermal material. Rep

e. Top cover (see Top cover on page 49)f. System board (see System board on page 57)g. Fan (see Fan on page 62)Remove the heat sink:1. Turn the system

5. Remove the heat sink (2).NOTE: Due to the adhesive quality of the thermal material located between the heat sink andthe system board components, it

Reverse this procedure to install the heat sink.66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

ProcessorNOTE: The processor spare part kit includes replacement thermal material. Replacement thermalmaterial is also available in the Thermal Materi

2. Lift the processor (3) straight up, and remove it.NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossedon th

PCH heat sinkNOTE: The post controller hub (PCH) heat sink spare part kit includes replacement thermal material.Replacement thermal material is also a

5 Removal and replacement procedures for Customer Self-Repair parts ... 36Component replacement procedures ...

2. Remove the PCH heat sink (2).NOTE: Due to the adhesive quality of the thermal material located between the PCH heat sinkand system board, it may be

Optical drive connector cableDescription Spare part numberOptical drive connector cable 722906-001Before removing the optical drive connector cable, f

2. Remove the optical drive connector cable (2).Reverse this procedure to install the optical drive connector cable.72 Chapter 6 Removal and replace

USB boardDescription Spare part numberUSB board (includes cable) 686269-001Before removing the USB board, follow these steps:1. Turn off the computer.

Reverse this procedure to install the USB board.74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

SpeakersDescription Spare part numberSpeakers (include speaker cables) 722912-001Before removing the speakers, follow these steps:1. Turn off the comp

3. Remove the speakers (4).Reverse this procedure to install the speakers.Display assemblyNOTE: The display assembly is spared at the subcomponent lev

Remove the display assembly:1. Remove the six Phillips PM2.5×6.0 screws (1) that secure the display assembly tothe base enclosure.2. Remove the displa

3. If it is necessary to replace the display bezel or any of the display assembly subcomponents:a. Remove the two display bezel screw covers (1) and t

c. Remove the display bezel (4).The display bezel is available using spare part number 716182-001.Component replacement procedures79

Creating HP Recovery media ... 92Restore and recovery ...

4. If it is necessary to replace the webcam/microphone module, gently detach the webcam/microphone module from the display enclosure. (The webcam/micr

5. If it is necessary to replace the display panel:a. Remove the six Phillips PM2.5×4.5 screws (2) that secure the display panel to thedisplay enclosu

d. Disconnect the display panel cable (4) from the display panel.e. Remove the display panel.The display panel is available using spare part number 68

7. If it is necessary to replace the display panel cable:a. Detach the display panel cable (1) from the display enclosure. (The display panel cable is

c. Remove the wireless antenna cables and transceivers (3).The wireless antenna cables and transceivers are available using spare part number716183-00

7 Using Setup Utility (BIOS) andSystem DiagnosticsSetup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and

Downloading a BIOS updateCAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation,download and install a BIOS up

Using System DiagnosticsSystem Diagnostics allows you to run diagnostic tests to determine if the computer hardware isfunctioning properly.To start Sy

8 SpecificationsComputer specifications Metric U.S.DimensionsWidth 37.60 cm 14.80 inDepth 24.70 cm 9.72 inHeight (front to rear) 3.05 to 3.58 cm 1.20

14.0-in, SVA, display panel display specifications Metric U.S.DimensionsHeight 19.6 cm 7.72 inWidth 34.7 cm 13.66 inDiagonal 39.8 cm 15.67 inNumber of