13 Support ........................................................................................................................................................ 88
Contacting support ............................................................................................................................. 88
Labels ................................................................................................................................................. 89
14 Specifications .............................................................................................................................................. 90
Input power ......................................................................................................................................... 90
Operating environment ....................................................................................................................... 91
Appendix A Traveling with the computer ...................................................................................................... 92
Appendix B Troubleshooting .......................................................................................................................... 94
Troubleshooting resources ................................................................................................................. 94
Resolving issues ................................................................................................................................ 94
The computer is unable to start up .................................................................................... 94
The computer screen is blank ............................................................................................ 95
Software is functioning abnormally .................................................................................... 95
The computer is on but not responding ............................................................................. 95
The computer is unusually warm ....................................................................................... 95
An external device is not working ...................................................................................... 96
The wireless network connection is not working ................................................................ 96
The optical disc tray does not open for removal of a CD or DVD ...................................... 97
The computer does not detect the optical drive ................................................................. 98
A disc does not play ........................................................................................................... 98
A movie is not visible on an external display ..................................................................... 98
The process of burning a disc does not begin, or it stops before completion .................... 99
Appendix C Electrostatic discharge ............................................................................................................ 100
Index ................................................................................................................................................................. 101
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