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Solving Problems with Your Computer
Troubleshooting Techniques
108 User's Guide
•
Check the port connection to see if it’s loose.
•
Check settings in BIOS Setup.
1.
From the Start menu, shut down, then restart the computer.
2.
When you see the HP logo, press F2 to enter the BIOS Setup utility.
3.
From the Components menu, check that Serial Port is enabled.
•
If you suspend and resume, reboot the computer to reenable the mouse.
If a serial modem doesn’t work properly
•
In Windows Help use the Modem Troubleshooter.
•
Check the port connection (it may be loose).
•
Check settings in BIOS Setup.
1.
From the Start menu, shut down, then restart the computer.
2.
When you see the HP logo, press F2 to enter the BIOS Setup utility.
3.
From the Advanced menu, check that Serial Port is enabled.
•
Disable the internal modem.
1.
Click Start, Settings, Control Panel.
2.
Double-click System.
3.
Click the Device Manager tab.
4.
Double-click Modem to list the current modem devices.
5.
Double-click the internal modem.
6.
Select the checkbox “Disable in this hardware profile.”
If the serial or parallel port is not working
•
Check the port connection (it may be loose).
•
Check settings in BIOS Setup.
- HP Pavilion Notebook PC 1
- User's Guide 1
- Edition History 4
- Contents 5
- User's Guide 9 9
- Taking Inventory 10
- To find more information 12
- Front view 13
- Side view 14
- Rear view 15
- Bottom view 16
- Status lights 17
- CD-ROM drive buttons 18
- Setting Up the Computer 19
- To connect a phone line 20
- To turn on the computer 21
- To set up Windows 21
- To register your computer 22
- To reset the screen saver 23
- User's Guide 25 25
- Operating the Computer 26
- To use the embedded keypad 27
- To use the ALT GR key 27
- To adjust the display 28
- To adjust the volume 28
- To use the touch pad 29
- Securing the Computer 30
- To attach a security cable 31
- To use the VirusScan utility 32
- Working in Comfort 33
- What causes RSI? 34
- What can I do to avoid RSI? 34
- Your Chair 35
- Your Work Surface 36
- Your Work Posture 36
- Your HP Monitor 37
- Monitor Use Specifications 38
- Document Holders 38
- Your HP Keyboard 39
- Mice and Other Input Devices 40
- Comfort and Safety Checklist 41
- Your HP Pavilion Notebook PC 43
- Using Your Mobile Computer 44
- Caring for Your Computer 45
- To clean your computer 47
- Traveling with Your Computer 49
- Managing Power Consumption 50
- System standby 51
- Hibernate 52
- Using Battery Power 54
- Making Connections 57
- Using Your Modem 58
- To connect to the Internet 59
- To send and receive e-mail 60
- To send and receive faxes 61
- To select modem modes 62
- To dial in France and Spain 63
- Connecting PC Cards 64
- To identify the ports 66
- Pavilion Notebook ports 67
- To use the port replicator 68
- To connect a USB device 71
- To connect audio devices 71
- To use an external monitor 71
- Pavilion Notebook 72
- Screen area Colors 72
- User's Guide 75 75
- To run the BIOS Setup utility 76
- Advanced Menu Default 77
- Power (APM) Menu* Default 79
- Boot Menu Default 80
- Exit Menu 80
- Removing RAM modules 83
- Replacing a hard disk drive 84
- Service and Support 87
- To use the Pavilion Notebook 90
- User’s Guide 90
- Obtaining Repair Service 92
- User's Guide 93 93
- HP software 93
- User's Guide 95 95
- Troubleshooting Techniques 96
- Display Problems 97
- DVD Problems 98
- Hard Disk Drive Problems 100
- Heat Problems 100
- Memory Problems 101
- MIDI Problems 102
- Modem Problems 102
- PC Card (PCMCIA) Problems 103
- Performance Problems 104
- Port Replicator Problems 105
- Power and Battery Problems 105
- Printing Problems 107
- Recovery CD Problems 107
- Startup Problems 109
- Testing Hardware Operation 111
- To recover an application 115
- User's Guide 117 117
- 118 User's Guide 118
- User's Guide 119 119
- Software System Resources 120
- System Memory 121
- DMA Channels 122
- Safety Information 123
- Battery Safety 124
- Laser Safety 124
- Regulatory Information 125
- User's Guide 127 127
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