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• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm or moving
the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
Chapter 8
82 Solve a problem
- OFFICEJET 7500A 1
- HP Officejet 7500A (E910) e 3
- All-in-One 3
- Copyright information 4
- Hewlett-Packard Company 4
- Acknowledgements 4
- Safety information 4
- Contents 5
- 1 Get started 13
- Eco-Tips 14
- Understand the printer parts 14
- Printing supplies area 15
- Back view 15
- Use the printer control panel 16
- Control-panel display icons 17
- Change printer settings 18
- HP Digital Solutions 19
- Select print media 19
- Select print media 17 21
- Chapter 1 22
- 18 Get started 22
- Load media 24
- Load media 21 25
- Load Envelopes 26
- Load cards and photo paper 27
- Load transparencies 28
- Load custom-size media 28
- Insert a memory card 29
- Maintain the printer 30
- Clean the exterior 31
- 2 Rollers 32
- 3 Separator pad 32
- 28 Get started 32
- Maintain the printer 29 33
- 30 Get started 34
- Turn off the printer 35
- Print documents 36
- Print brochures 37
- Print on envelopes 38
- Print photos 39
- Chapter 2 40
- 36 Print 40
- Print DPOF photos 41
- Print borderless documents 42
- HP ePrint 43
- 40 Print 44
- Scan an original 45
- Scan to a memory card 46
- Scan using Webscan 48
- Copy documents 50
- Change copy settings 51
- Send a fax 52
- Send a fax 49 53
- Chapter 5 54
- Send a fax from memory 55
- Schedule a fax to send later 56
- Receive a fax 58
- Set up backup fax 59
- Poll to receive a fax 60
- Receive a fax 57 61
- Block unwanted fax numbers 62
- Receive a fax 59 63
- Set up speed-dial entries 65
- Delete speed-dial entries 66
- Change fax settings 67
- Set the dial type 69
- Set the redial options 70
- Set the fax speed 70
- Fax over Internet Protocol 71
- Use reports 72
- Print fax error reports 73
- Print and view the fax log 74
- Clear the fax log 74
- Print a Caller ID Report 74
- View the Call History 74
- Use reports 71 75
- Marketsplash by HP 77
- 7 Work with ink cartridges 78
- Replace the ink cartridges 79
- Chapter 7 80
- 76 Work with ink cartridges 80
- Replace the ink cartridges 77 81
- Store printing supplies 82
- Usage information collection 82
- 8 Solve a problem 84
- Obtain electronic support 85
- HP support by phone 85
- 82 Solve a problem 86
- Telephone support numbers 87
- www.hp.com/support 88
- Solve printing problems 90
- Print troubleshooting 91
- Borderless printing 92
- Print troubleshooting 89 93
- 90 Solve a problem 94
- Print troubleshooting 91 95
- Page order 96
- Print troubleshooting 93 97
- 94 Solve a problem 98
- Print troubleshooting 95 99
- Chapter 8 100
- 96 Solve a problem 100
- Print troubleshooting 97 101
- Print quality troubleshooting 102
- 100 Solve a problem 104
- 102 Solve a problem 106
- 104 Solve a problem 108
- 106 Solve a problem 110
- 108 Solve a problem 112
- Vertical streaks 114
- Poor black text 115
- TrueType icon 116
- OpenType icon 116
- 112 Solve a problem 116
- The printer prints slowly 117
- Printhead maintenance 117
- 114 Solve a problem 118
- 118 Solve a problem 122
- 120 Solve a problem 124
- 3 Electrical contacts 126
- 122 Solve a problem 126
- 124 Solve a problem 128
- 126 Solve a problem 130
- Solve paper-feed problems 131
- 128 Solve a problem 132
- Solve copy problems 133
- Copies are blank 134
- Size is reduced 134
- Copy quality is poor 135
- Copy defects are apparent 135
- Solve scan problems 136
- Scan takes too long 137
- Text cannot be edited 138
- Error messages appear 138
- Scan defects are apparent 139
- Solve fax problems 140
- Solve fax problems 137 141
- 1 Telephone wall jack 142
- 138 Solve a problem 142
- Solve fax problems 139 143
- 140 Solve a problem 144
- Solve fax problems 141 145
- 142 Solve a problem 146
- Solve fax problems 143 147
- 3 Telephone 148
- 144 Solve a problem 148
- Solve fax problems 145 149
- 146 Solve a problem 150
- Solve fax problems 147 151
- 148 Solve a problem 152
- 150 Solve a problem 154
- Solve wireless problems 155
- 152 Solve a problem 156
- 154 Solve a problem 158
- Solve wireless problems 155 159
- 156 Solve a problem 160
- EWS cannot be opened 162
- 160 Solve a problem 164
- Solve network problems 165
- 162 Solve a problem 166
- Clear jams 168
- Clear jams 165 169
- Avoid paper jams 170
- A Technical information 171
- Appendix A 172
- 168 Technical information 172
- Printer specifications 174
- System requirements 175
- Media specifications 176
- Set minimum margins 180
- Print resolution 181
- Copy specifications 182
- Fax specifications 182
- Scan specifications 183
- HP Web site specifications 183
- Operating environment 183
- Electrical requirements 184
- Memory card specifications 184
- Regulatory information 185
- FCC statement 186
- Geräuschemission 187
- LED indicator statement 187
- 184 Technical information 188
- Regulatory information 185 189
- Australia wired fax statement 190
- Aviso aos usuários no Brasil 191
- Regulatory model number 192
- Declaration of conformity 193
- Paper use 194
- Plastics 194
- Material safety data sheets 194
- Recycling program 194
- Power consumption 196
- Chemical Substances 196
- RoHS notices (China only) 196
- Third-party licenses 197
- B HP supplies and accessories 202
- HP media 203
- C Additional fax setup 204
- Back view of the printer 207
- Case E: Shared voice/fax line 211
- Serial-type fax setup 226
- Test fax setup 227
- DNetwork setup 228
- Set link speed 229
- View IP settings 229
- Change IP settings 229
- Reset network settings 229
- Test the wireless connection 231
- Change the connection method 231
- Other guidelines 232
- E Printer management tools 235
- About cookies 236
- F How do I? 237
- G Errors (Windows) 238
- Ink Alert 239
- Printhead Problem 239
- Cartridge Problem 239
- Paper Mismatch 240
- Paper Jam 241
- The printer is out of paper 241
- Printer Offline 241
- Printer Paused 241
- Document failed to print 242
- General printer error 242
- Door or cover open 242
- Symbols/Numerics 243
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