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If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem installing the printhead or ink cartridges.
Non-HP cartridge
Solution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
“
Replace the cartridges” on page 72
Cause: The product detected non-HP ink.
Original HP ink depleted
Solution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges.
Check the print quality of the current print job. If it is not satisfactory, try cleaning the
printhead to see if that improves the quality.
Information about ink levels will not be available.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
Chapter 12
122 Solve a problem
Solve a problem
- Windows Help 1
- Contents 4
- 1 HP Photosmart Premium 6
- C309 series Help 6
- Chapter 1 7
- HP Photosmart Premium 7
- Printer parts 8
- Control panel features 11
- 3 How do I? 12
- Chapter 3 13
- 10 How do I? 13
- How do I? 13
- 4 Paper basics 14
- Chapter 4 15
- 12 Paper basics 15
- Paper basics 15
- Load media 16
- 14 Paper basics 17
- Load media 15 18
- 16 Paper basics 19
- Information on paper 20
- 18 Paper basics 21
- Print documents 22
- Print photos 23
- Print photos 21 24
- Print photos using Snapfish 28
- Chapter 5 29
- 26 Print 29
- Print photos 27 30
- Print a creative project 31
- Print a Web page 35
- Print using the maximum dpi 36
- View the print resolution 37
- Use printing shortcuts 37
- Edit photos before printing 38
- 36 Print 39
- 38 Print 41
- Scan to a computer 42
- Chapter 6 43
- Close lid 45
- Copy text or mixed documents 48
- Chapter 7 49
- Change the copy settings 51
- 8 Reprint photos 54
- Chapter 8 55
- 52 Reprint photos 55
- Reprint photos 55
- 9 Save photos 56
- Save photos to Snapfish 58
- Share photos using Snapfish 59
- Related topics 60
- Chapter 9 61
- 58 Save photos 61
- Save photos 61
- 10 Network setup 62
- WiFi Protected Setup (WPS) 63
- Network setup 64
- Chapter 10 65
- 62 Network setup 65
- 64 Network setup 67
- 66 Network setup 69
- Set up a Bluetooth connection 70
- wireless 71
- 11 Maintain the HP Photosmart 74
- Order ink supplies 75
- Replace the cartridges 75
- Replace the cartridges 73 76
- Maintain the HP Photosmart 76
- Chapter 11 77
- 74 Maintain the HP Photosmart 77
- 78 Maintain the HP Photosmart 81
- 12 Solve a problem 82
- Setup troubleshooting 83
- The product will not turn on 84
- Setup troubleshooting 83 86
- 84 Solve a problem 87
- Setup troubleshooting 85 88
- 86 Solve a problem 89
- Print troubleshooting 90
- Check paper 91
- Check product 91
- Print troubleshooting 89 92
- 90 Solve a problem 93
- Memory card troubleshooting 94
- 92 Solve a problem 95
- Scan troubleshooting 97
- Copy troubleshooting 98
- Product messages 99
- Errors 97 100
- Solve a problem 100
- Chapter 12 101
- 98 Solve a problem 101
- Errors 99 102
- File messages 103
- Errors 101 104
- General user messages 105
- Errors 103 106
- 104 Solve a problem 107
- Errors 105 108
- Paper messages 109
- Power and connection messages 109
- Errors 107 110
- 108 Solve a problem 111
- Errors 109 112
- 110 Solve a problem 113
- Errors 111 114
- 112 Solve a problem 115
- Errors 113 116
- 1 Ink window 117
- 2 Electrical contacts 117
- 114 Solve a problem 117
- Errors 115 118
- 116 Solve a problem 119
- Errors 117 120
- 118 Solve a problem 121
- Errors 119 122
- 120 Solve a problem 123
- Errors 121 124
- 122 Solve a problem 125
- Errors 123 126
- 124 Solve a problem 127
- 6. Clean the printhead 128
- 126 Solve a problem 129
- Errors 127 130
- 128 Solve a problem 131
- Errors 129 132
- Errors 131 134
- 132 Solve a problem 135
- Errors 133 136
- 134 Solve a problem 137
- Errors 135 138
- 136 Solve a problem 139
- Errors 137 140
- 138 Solve a problem 141
- Errors 139 142
- 140 Solve a problem 143
- 13 Stop the current job 144
- Chapter 13 145
- 142 Stop the current job 145
- Stop the current job 145
- 14 Technical information 146
- Specifications 147
- Eco-Tips 149
- Power consumption 151
- Chemical Substances 152
- Battery disposal in Taiwan 153
- Attention California users 153
- EU battery directive 154
- Regulatory notices 155
- FCC statement 156
- Sehanzeige-Arbeitsplätze 157
- Geräuschemission 157
- Aviso aos usuários no Brasil 159
- Technical information 160
- Notice to users in Taiwan 161
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