HP 100VG Guia do Utilizador descarregar pdf (Página 31)

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Troubleshooting

Customer Support Services

Troubleshooting

HP BBS and World Wide Web

The HP BBS phone number is (208) 344-1691. Set your modem communication

settings to:

■ parity = N (None)

■ data bits = 8

■ stop bits = 1

■ baud rates = 300, 1200, 2400, 4800, 9600, or 14400

From the BBS, you can download files and learn about HP networking

products. After you download the file, extract the file (e.g., j2414b /x)

The URL address for the World Wide Web is:

http://www.hp.com/go/network_city

From this web site, you can download files and learn about HP networking

products. After you download the file, extract the file (e.g., j2414b /x)

Hewlett-Packard FTP Library Service

To access the HP FTP Library, follow these steps:

1. Enter the command:

ftp ftp-boi.external.hp.com

The ftp> prompt appears.

2. At the ftp > prompt, enter:

anonymous

3. At the password prompt, enter your internet e-mail address.

4. Change directories:

cd /pub/networking/software

5. At the ftp > prompt, set the transfer type to binary:

bin

6. List the contents of the directory:

dir

7. Retrieve the file by entering:

get

filename

(e.g., get j2414b.exe)

8. Quit the FTP session by entering:

quit

9. Extract the file (e.g., j2414b /x)

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HP 100VG Guia do Utilizador Página 31