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6 Diagnostics and troubleshooting
This chapter describes the tools available for diagnosing and troubleshooting system issues, and
includes these topics:
Topics
Calling technical support on page 110
Locating ID labels on page 110
Locating warranty information on page 111
Diagnosis guidelines on page 112
Troubleshooting checklist on page 114
HP troubleshooting resources and tools on page 115
Troubleshooting scenarios and solutions on page 117
Self-troubleshooting with HP Vision Diagnostics on page 126
Diagnostic codes and errors on page 135
ENWW 109
- HP Z210 CMT Workstation 1
- About this guide 3
- Table of contents 5
- 1 Product overview 13
- Processor technology 14
- Memory technology 14
- Graphics 15
- Expansion card slots 15
- Additional features 15
- Workstation components 16
- Front panel components 17
- Rear panel components 18
- Workstation specifications 19
- Power supply currents 20
- Power supply specifications 21
- System fans 22
- Resetting the power supply 22
- Environmental specifications 23
- ENERGY STAR Qualification 24
- ERP compliance mode 25
- Accessibility 25
- Hyper-threading 25
- SATA Power Management 26
- Intel Turbo Boost Technology 26
- HP Cool Tools 26
- Ensuring proper ventilation 27
- Setting up Novell SLED 31
- Updating the workstation 32
- Upgrading device drivers 33
- Restore method 34
- Ordering backup software 35
- Restoring Windows 7 35
- Restoring Novell SLED 36
- 4 System management 37
- Desktop management 48
- Installing a remote system 49
- Replicating the setup 50
- HP Client Manager Software 51
- ROM Flash 52
- HP SoftPaq Download Manager 52
- System Software Manager 52
- FailSafe Boot Block ROM 53
- Workstation security 54
- SATA hard disk drive security 55
- Password security 58
- Chassis security 62
- Drive Protection System 63
- ECC fault prediction 63
- Thermal sensors 63
- Dual-state power button 64
- 5 Replacing components 65
- Warnings and cautions 66
- Service considerations 67
- Table 5-1 Static shielding 68
- Grounding the work area 69
- Cables and connectors 70
- Customer Self-Repair 71
- Component locations 72
- Predisassembly procedures 74
- Disassembly order 75
- Side access panel 77
- Removing the front bezel 80
- Installing the front bezel 80
- Removing the speaker 91
- Installing the speaker 91
- Power supply 92
- Power connections 93
- Rear system fan assembly 94
- Supported DIMM configurations 95
- DIMM installation guidelines 95
- DIMM installation order 95
- BIOS errors and warnings 96
- Removing a DIMM 96
- Installing a DIMM 97
- Table 5-5 PCI slots 99
- Expansion card 102
- Installing an expansion card 104
- Removing the battery 105
- Hard disk drive 106
- Installing hard disk drives 107
- CPU heatsink 110
- Installing the CPU heatsink 111
- Removing a CPU 113
- Installing a CPU 114
- System board 115
- Installing the system board 116
- Product recycling 120
- ENWW 109 121
- Calling technical support 122
- Locating ID labels 122
- Locating warranty information 123
- Diagnosis guidelines 124
- Diagnosis during operation 125
- Troubleshooting checklist 126
- HP Support Assistant 127
- HP Performance Advisor 127
- E-support 127
- Helpful hints 128
- Solving minor problems 130
- Solving diskette problems 132
- Solving hard drive problems 133
- Solving display problems 135
- Solving audio problems 137
- Solving printer problems 138
- Using Vision Creator 140
- User interface 143
- Test tab 144
- Status tab 145
- History tab 146
- Errors tab 146
- Help tab 146
- Diagnostic codes and errors 147
- LED color definitions 151
- POST error messages 152
- 7 Configuring RAID devices 158
- Configuring SATA RAID devices 159
- Configuring system BIOS 160
- Creating RAID volumes 161
- Resetting the password jumper 163
- Using the CMOS Button 164
- A Connector pins 166
- ENWW 155 167
- ENWW 157 169
- ENWW 159 171
- B System board designators 173
- CRoutine Care 175
- Cleaning the monitor 176
- Cleaning the mouse 176
- D Locating HP resources 177
- Product information 178
- Product support 179
- Product documentation 180
- Product diagnostics 182
- Product updates 183
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