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You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB products is not
installed.
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after the driver is
selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
●
Check that your Macintosh supports USB.
●
Verify that your Macintosh operating system is Mac OS X v10.4
or later.
●
Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
●
Check that the product is turned on.
●
Verify that the USB cable is connected correctly.
●
Check that you are using the appropriate high-speed USB cable.
●
Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●
Check to see if more than two non-powered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain, and then connect the cable directly to the USB
port on the host computer.
NOTE: The iMac keyboard is a non-powered USB hub.
Table 8-3 Problems in Mac OS X (continued)
ENWW Solve product software problems 93
- User Guide 3
- Table of contents 7
- 1 Product basics 13
- Product comparison 14
- Environmental features 14
- Product features 15
- Product views 16
- ENWW Product views 5 17
- Back view 18
- Control-panel layout 19
- 2 Software for Windows 21
- Priority for print settings 23
- Remove software for Windows 25
- Embedded Web server 26
- 3 Use the product with Mac 27
- Software for Mac 28
- ENWW Software for Mac 17 29
- Software for Mac computers 30
- Print with Mac 31
- Print on both sides (duplex) 32
- 4 Connect the product 33
- USB connection 35
- Supported network protocols 36
- Configure the network product 39
- IP address 40
- Link speed setting 40
- 5 Paper and print media 41
- Supported paper sizes 45
- Tray and bin capacity 46
- Load paper trays 47
- 6 Print tasks 49
- Cancel a print job 50
- Print with Windows 51
- Select a page size 52
- Select a paper type 52
- Select the print resolution 52
- Create a booklet with Windows 54
- Print the information pages 58
- Information tab 59
- Settings tab 60
- Networking tab 60
- HP Smart Install tab 60
- Economy settings 61
- Check and order supplies 62
- Replacement instructions 63
- Replace the print cartridge 64
- Replace the pickup roller 67
- Replace the separation pad 70
- 4. Remove the separation pad 71
- Clean the product 73
- Clean the paper path 74
- Product updates 77
- 8 Solve problems 79
- Solve general problems 80
- Clear jams 85
- Jam locations 86
- ENWW Clear jams 75 87
- Solve repeated jams 92
- Solve paper-handling problems 93
- Solve image-quality problems 94
- Dropouts 95
- Vertical lines 95
- Gray background 95
- Toner smear 95
- Loose toner 96
- Vertical repetitive defects 96
- Misformed characters 96
- Page skew 96
- Curl or wave 97
- Wrinkles or creases 97
- Toner scatter outline 97
- Change print density 98
- Moisture 98
- Solve performance problems 100
- Solve connectivity problems 101
- A Supplies and accessories 107
- Part numbers 108
- B Service and support 109
- End User License Agreement 112
- Customer support 114
- Repack the product 115
- C Specifications 117
- Physical specifications 118
- Environmental specifications 118
- D Regulatory information 119
- FCC regulations 120
- United States and Puerto Rico 122
- Non-U.S. returns 122
- Safety statements 126
- Laser statement for Finland 127
- GS statement (Germany) 127
- Substances Table (China) 128
- Australia statement 129
- Brazil ANATEL statement 129
- Canadian statements 129
- Notice for use in France 130
- Notice for use in Russia 130
- Korean statement 130
- Taiwan statement 130
- *CE651-90926* 136
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