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Troubleshooting
HP NonStop S-Series Hardware Installation and FastPath Guide—541880-001
D-25
Recovery Actions for the WAIT State
For cause, effect, and recovery information for the events generated by the Expand
subsystem, see the Operator Messages Manual.
Detailed Info Event Number
Internal error nnn, Info %Hxxx, Loc %yyy 8
Shared Memory error nnn, Info %Hxxx, Loc %yyy 9
Unexpected QIO event, Info %Hxxx, Loc %yyy 10
TCP error nnn, Info %Hxxx, Loc %yyy 11
Response error nnn, nnn, Info %Hxxx, Loc %yyy 12
Ownership error 13
Associate TCP process unavailable 14
Shared memory system unavailable 15
Connect retries exhausted 16
Timeout waiting for assoc TCP process, Info %Hxxx, Loc %yyy 17
- HP NonStop S-Series 1
- Hardware Installation 1
- Document History 2
- Hardware Installation and 3
- FastPath Guide 3
- 1. Introduction (continued) 4
- 2. Installing Enclosures 4
- 3. Cabling Enclosures 5
- 10. Configuring the System 7
- Files (continued) 9
- A. Part Numbers 10
- B. ServerNet Cabling 11
- C. Power-On Cabling 11
- D. Troubleshooting 11
- Contents 12
- E. FastPath Tasks: Required 13
- F. FastPath Tasks: Optional 14
- Safety and Compliance 14
- Glossary 14
- Examples 15
- Figures (continued) 16
- Tables (continued) 20
- What’s New in This Guide 21
- New and Changed Information 22
- About This Guide 23
- What’s in This Guide 24
- Where to Get More Information 26
- Notation Conventions 28
- Notation for Messages 29
- Change Bar Notation 29
- 1 Introduction 31
- Introduction 32
- Installation Overview 32
- Standard Operating Practices 35
- Using ESD Protection 36
- Installation Checklist 38
- Shipping Packages 39
- Enclosure Types 42
- Enclosure Positions 43
- Modified I/O Enclosures 43
- IOAM Enclosures 43
- IOAM Enclosure Components 44
- Related Components 44
- Enclosure Illustrations 46
- Groundstraps 53
- Power-On Cables 54
- Emergency Power-Off Cables 55
- System Organization 56
- Enclosure 59
- Server Numbering and Labeling 61
- Group ID Switches 62
- Identification Labels 63
- Topologies 66
- Fabrics and Slots 66
- IOAM Enclosure Cabling 67
- ServerNet Cables 67
- Cable Compatibilities 67
- Types of ServerNet Cables 70
- Serial-Copper Cables 71
- Fiber-Optic Cables 71
- Cable Lengths 72
- Cable Labels 73
- Cable Routing 73
- The System Console 75
- The OSM Product 76
- The TSM Package 76
- Dial-Outs 78
- Dial-Ins 79
- Preconfigured IP Addresses 82
- Software Connections 84
- System Startup 85
- VST956.vsd 86
- CPU Memory Test 87
- System Load Path Test 87
- 2 Installing Enclosures 89
- 2. Prepare the Work Space 91
- 3. Organize the Equipment 92
- VST977.vsd 93
- Unpack the Enclosures 94
- System Enclosure 96
- (Side View) 96
- Twist-Lock Handles 96
- End Piece 96
- System Enclosure on Pallet 97
- CasterCaster 98
- VST017.vsd 100
- Connect the Groundstraps 101
- VST953.vsd 102
- VST976.vsd 103
- Inventory the Enclosures 104
- VST622.vsd 105
- Installing Enclosures 106
- VST553.vsd 110
- Inspect the Components 111
- VST965.vsd 112
- VST538.vsd 113
- VST960.vsd 114
- 3 Cabling Enclosures 115
- Cabling Enclosures 116
- 1. Connect Power-On Cables 116
- VST021.vsd 117
- 2. Connect EPO Cables 118
- 3. Connect ServerNet Cables 119
- VST966.vsd 120
- Installing Service-Side Doors 121
- VST098.vsd 122
- VST095.vsd 122
- VST096.vsd 123
- Enclosure Frame Post 124
- Cable Channel 124
- Service Side Door 124
- Faceplate 124
- Group ID Label 124
- System Console 125
- Installation Quick Reference 126
- Finding Documentation 126
- Unpacking the System Console 126
- Unpack the System Unit Box 128
- Unpack the PC Accessory Box 128
- Unpack the Modem Box 129
- Final Unpacking Steps 129
- Assembling the System Console 130
- Connect the Modem 131
- Powering On a System Console 132
- Verifying Readiness 133
- Final Setup Steps 133
- Restart the System Console 133
- System Recovery (ASR) Disk 134
- VST992.vsd 135
- System Console Function Keys 136
- 6 Connecting a System Console 137
- The Dedicated Service LAN 138
- Ethernet Port 139
- Installing Ferrite Cores 140
- Connecting a System Console 141
- Installing Tape Drives 143
- Pedestal 144
- Tape Drive CRU 144
- VST544.vsd 144
- Display board 6.40 145
- Control board 6.77 or 6.78 145
- Buffer board 6.80 145
- Front Panel 147
- Shipping Restraint 147
- Top Panel 148
- VST557.vsd 148
- Red Corner Cap 148
- (4 places) 148
- VST961.vsd 149
- AC Power 150
- AC Power Cord 150
- Rear of 5175 Tape Drive CRU 150
- VST556.vsd 151
- VST558.vsd 152
- Installing Other Tape Devices 154
- IOAM Enclosure 157
- Installing an AWAN Server 159
- Powering On and Starting the 161
- Startup Checklist 162
- Procedure Page 163
- VST533.vsd 164
- VST051.vsd 165
- VST982.vsd 166
- VST708.vsd 167
- VST983.vsd 168
- VST001.vsd 175
- : click the power supply 176
- Starting the System 178
- VST591.vsd 179
- Loading the System 180
- Completing the System Load 181
- VST008.vsd 182
- Testing the System 183
- Check Power Supplies 184
- VST007.vsd 185
- VST002.vsd 186
- Performing Post-Startup Tasks 187
- Check Disk Subsystem Status 189
- Test the Disk Drives 190
- Test the Communications Lines 192
- Check Tape Subsystem Status 193
- Reference Manuals 197
- 10 Configuring the System 199
- Setup Configuration 200
- Operating Configuration 201
- IP Address 192.231.36.4 202
- Subnet Mask 255.255.255.0 202
- Default Gateway 192.231.36.9 202
- Configuring the System 203
- VST065.vsd 204
- Procedure 205
- VST069.vsd 209
- VST070.vsd 210
- Unattended Site Configuration 211
- Offline Configuration Tasks 217
- Application Reconfiguration 218
- Installing a New RVU 218
- Installing a Product Revision 218
- Time Attributes 219
- Changing the System Topology 219
- Changing the CONFTEXT File 219
- 12 Online Configuration Tasks 221
- Initial CONFIG file 222
- Online Configuration Tasks 223
- Subsystems in G-Series RVUs 223
- Generic Processes 224
- VST911.vsd 227
- The OSM and TSM Packages 229
- Create a Command File 237
- NonStop S-series server 239
- Shutdown 240
- For More Information 240
- $YMIOP.#CLCI 241
- $YMIOP.#CNSL 241
- $ZHOME Alternative 242
- Example Command Files 243
- CIIN File 244
- Modifying a CIIN File 245
- Example CIIN Files 246
- Tips for Startup Files 247
- Configuration and Startup 247
- Startup File Examples 248
- Spooler Warm-Start File 250
- TMF Warm-Start File 250
- $ZZLAN.L018 251
- CP6100 Lines Startup File 253
- ATP6100 Lines Startup File 253
- X.25 Lines Startup File 253
- Printer Line Startup File 254
- Tips for Shutdown Files 255
- Shutdown File Examples 255
- System Shutdown File 256
- CP6100 Lines Shutdown File 257
- ATP6100 Lines Shutdown File 257
- X.25 Lines Shutdown File 257
- Printer Line Shutdown File 258
- Adding Super-Group User IDs 259
- Case Study: Installing and 261
- Configuring a System 261
- About These Examples 262
- VST919.vsd 263
- Hardware Configuration 264
- Installation Documents 264
- VST305.vsd 265
- VST306.vsd 266
- VST316.vsd 267
- Case Study: Floor Plan 268
- VST231.vsd 269
- VST203.vsd 270
- Configuration Form 271
- VST234.vsd 273
- VST235.vsd 274
- VST205.vsd 275
- VST211.vsd 276
- ETHERNET 276
- VST236.vsd 278
- VST239.vsd 279
- Registry of IP Addresses 280
- Installing the System 282
- Customizing the Configuration 282
- Adding ConMgr Process 284
- Processes 287
- Adding a SWAN Concentrator 288
- Adding a SWAN 2 Concentrator 288
- Adding CP6100 Lines 289
- Adding an ATP6100 Line 290
- Adding a 5516 Printer 291
- Adding an X.25 Line 292
- Adding an Expand-Over-IP Line 293
- Adding a Direct-Connect Line 294
- A Part Numbers 295
- Part Numbers 296
- B ServerNet Cabling 297
- ServerNet Cabling 298
- Shaded Areas in These Tables 303
- Tetra 8 Cabling Tables 304
- Tetra 16 Cabling Tables 306
- Small Tetra 8 Systems 310
- VST300.vsd 313
- VST800.vsd 316
- Small Tetra 16 Systems 321
- C Power-On Cabling 327
- VST805.vsd 328
- VST806.vsd 329
- VST000.vsd 330
- VST110.vsd 331
- VST111.vsd 331
- Power-On Cabling 332
- Enclosures 334
- D Troubleshooting 337
- Reference 338
- Troubleshooting 339
- Power States 339
- Status LEDs 340
- Powering On the System 341
- Any Green LED Is Not Lit 344
- Correcting Topology Attribute 345
- System Load Fails 347
- Reload Fails 349
- CPU Memory Test Fails 350
- System Load Path Test Fails 350
- Dumping Processor Memory 352
- Prerequisites 353
- Expand-Over-IP Connections 358
- 1. Start DSM/SCM 362
- 3. Initiate Backout Activity 363
- 4. Monitor Backout Process 364
- 5. Stop All Applications 364
- 7. Stop System 365
- 9. Start Applications 366
- System Consoles 367
- Connectivity Problems 368
- Keyboard Is Inoperative 368
- Mouse Is Inoperative 369
- Monitor Screen Is Blank 370
- System Unit Is Inoperative 371
- Monitor Screen Is Frozen 372
- Install the Operating System 375
- Configure the System Console 379
- Set Event Log Settings 380
- Install DSM/SCM 381
- Install Internet Explorer 382
- Service Connection 383
- E FastPath Tasks: Required 385
- FastPath Tasks: Required 386
- 1. Install Hardware 387
- 1. Inventory Shipment 388
- 1b. Inventory Equipment 389
- 2. Collect Tools 390
- 3. Unpack and Unload Server 390
- Group 02 393
- Group 01 393
- Group 21 393
- Group 11 393
- 4. Connect Groundstraps 394
- Power-On Cable 395
- VST703.vsd 395
- VST119.vsd 396
- VST120.vsd 396
- VST122.vsd 396
- 8. Connect ServerNet Cables 398
- Recovery Disk 402
- 12. Install Ethernet Switch 402
- VST519.vsd 402
- 15. Install Tape Drive 403
- Installing a 5175 Tape Drive 403
- VST016.vsd 404
- Installing a 519x Tape Drive 405
- 2. Start the System 406
- 3. Connect AC Power Cords 408
- 4. Apply Power to Server 410
- 5. Verify Topology 411
- 6. Verify System Components 412
- 7. Start System 412
- 3. Verify the System 414
- 4. Verify Tape Drive 416
- 4. Configure the System 417
- 1. Configure Passwords 418
- -> SAVE CONFIGURATION 1.4 421
- 4c. Restart System 423
- 5. Configure DSM/SCM 425
- F FastPath Tasks: Optional 431
- 1. Prerequisites 432
- FastPath Tasks: Optional 433
- 2a. Change SCF 434
- 3. Automate System Startup 437
- 4. Automate System Shutdown 438
- Access the WAN Wizard Pro 439
- NonStop S-Series Server 441
- NonStop K-Series Server 441
- 1b. Configure $ZEXP 442
- 1c. Configure $NCP 443
- 1d. Obtain TCP/IP Information 443
- 2a. Obtain TCP/IP Information 446
- Process 449
- 5. On Either NonStop Server 451
- 7. Install Software 452
- 2. Create Software Revision 453
- 2. Log On to DSM/SCM 456
- 3. Receive SPR Into Archive 456
- 6. Activate Software 458
- Korea MIC Compliance 462
- Taiwan (BSMI) Compliance 462
- Japan (VCCI) Compliance 462
- European Union Notice 463
- Laser Compliance 463
- SAFETY CAUTION 464
- DOUBLE POLE FUSING 464
- NOT FOR EXTERNAL USE 464
- HIGH LEAKAGE CURRENT 465
- FUSE REPLACEMENT 465
- Statements-6 466
- Glossary-2 468
- Index-10 478
- Index-11 479
- Index-12 480
- Index-13 481
- Index-14 482
- $ZHOME 13-3 483
- $ZPM 12-3 483
- Index-16 484
- Special Characters 484
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