HP 413742-001 Manual do Utilizador descarregar pdf (Página 19)

Technical Reference Guide www.hp.com 17

HP ProtectTools Troubleshooting Guide

HP ProtectTools Embedded

Security—Numerous

end-task errors during

reboot after uninstalling

If the user uninstalls HP

ProtectTools Embedded

Security and waits a few

minutes after the uninstall

completes, when the user

selects Yes to reboot,

numerous end-task errors

appear with Japanese (JP),

Taiwanese (TW), Traditional

Chinese (TZ).

These end tasks include:

•persistWnd

•hkem.exe

• conime.exe

• ccapp

•PSD

• HP ProtectTools

Embedded Security Icon

tray

This occurs only on first uninstall attempt. Allow

more time and the stalled process will

successfully complete.

Software

Impacted-Short

description

Details Solution / Workaround

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HP 413742-001 Manual do Utilizador Página 19