HP INTEGRITY RX3600 Manual do Utilizador Página 147
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Table 5-4 Advanced Entry Class Troubleshooting (continued)
ActionSymptom/ConditionStep
Front panel LEDs indicate that the server detected a fatal error that
it cannot recover from using OS recovery routines (system health is
flashing red, internal health is steady green, external health is steady
green, and power is steady green).
1. Capture the MCA dump with the EFI command:errdumpmca .
If the system can boot the OS, you can capture binary MCA dump
files online.
2. Examine the iLO 2 MP logs for entries related to processors,
processor power modules (PPMs), shared memory, and core I/O
devices. See “Errors and Reading Error Logs” (page 154) for
information.
The problem is fixed when the MCA does not repeat, or the source
of the MCA has been determined and repaired.
Machine Check Abort (MCA)
occurs during server operation;
the server reboots the OS.
8a
The front panel LEDs indicate that the server detected a fatal, front
side bus error caused by MBEs reading cache or DIMM, or by any
parity in the I/O path between SBA, LBA, or HBA (system health is
off, internal health is flashing amber, external health is steady green,
and power is steady green).
System firmware gathers and logs all error data for this MCA event.
1. Examine the iLO 2 MP logs for entries related to processors,
processor power modules (PPMs), shared memory, and core I/O
devices. See “Errors and Reading Error Logs” (page 154) for
information.
The problem is fixed when the MCA does not repeat.
Machine Check Abort (MCA)
occurs during server operation;
server reboot of OS is prevented.
NOTE: The troubleshooting
actions for this step are identical
to those in Step 8a, except that
the server in this step must be
hard reset to begin the booting
process
NOTE: You must hard reset the
server to clear the fatal condition
and boot the OS.
8b
Troubleshooting Tools
There are a number of tools available for troubleshooting HP Integrity rx3600 servers, including
LEDs, online and offline diagnostics, and system fault management tools.
LEDs
The HP Integrity rx3600 server provides front panel LED, diagnostic panel LED, and FRU health
LEDs, which allow you to monitor system health.
Front Panel
The front panel of the HP Integrity rx3600 server contains the power button/System Power LED,
Internal Health LED, External Health LED, System Health LED, UID Button/LED, and an INIT
button. The server uses flashing states (for example, flashing amber or red) on these LEDs to
indicate a warning or an error. See Figure 5-1 for a detailed layout of these front panel indicators
and buttons.
When you power on the server, the LEDs light up as follows:
1. Power LED turns green when the system starts to power up
2. External health indicator turns green when the BMC powers on
3. Internal health indicator turns green when the BOOT_START event is received from system
firmware
NOTE: BOOT_START can be determined by LED states on the I/O backplane board.
4. The system health indicator turns green when the firmware leaves exit boot services
and the server starts to boot an OS.
Troubleshooting Tools 147
- HP Integrity rx3600 1
- Table of Contents 3
- 4 Table of Contents 4
- Table of Contents 5 5
- 6 Table of Contents 6
- Table of Contents 7 7
- 8 Table of Contents 8
- Table of Contents 9 9
- 10 Table of Contents 10
- Table of Contents 11 11
- 12 Table of Contents 12
- Table of Contents 13 13
- List of Figures 15
- 16 List of Figures 16
- List of Tables 17
- 18 List of Tables 18
- List of Examples 19
- About This Document 21
- Related Documents 22
- Related Information 22
- HP Encourages Your Comments 23
- 1 Overview 25
- 26 Overview 26
- Processor 29
- 30 Overview 30
- Server Subsystems 31 31
- Figure 1-5 Cooling Fans 32
- Server Subsystems 33 33
- Mass Storage 34
- Controls, Ports, and LEDs 36
- Hot-Pluggable Disk Drive LEDs 38
- DVD Drive 39
- Rear Panel 40
- Controls, Ports, and LEDs 41 41
- 42 Overview 42
- System LAN 43
- Power Supply 44
- PCI/PCI-X/PCIe Card Slot 44
- Controls, Ports, and LEDs 45 45
- 2 System Specifications 47
- Dimensions and Values 48
- Grounding 48
- Electrical Specifications 48
- Power Consumption and Cooling 49
- /hr=1.7 x CFM 51
- 3 Installing the System 53
- Verifying Site Preparation 54
- Unpacking the Server 55
- Checking the Inventory 55
- Returning Damaged Equipment 55
- Replacing the Top Cover 57
- 58 Installing the System 58
- 60 Installing the System 60
- PCI/PCI-X/PCIe Configurations 62
- 66 Installing the System 66
- 70 Installing the System 70
- 72 Installing the System 72
- 74 Installing the System 74
- 76 Installing the System 76
- Non-HP Rack 78
- Power States 79
- Console Setup 80
- Overview 81
- Setup Checklist 82
- Console Setup Flowchart 82
- Preparation 83
- 84 Installing the System 84
- 86 Installing the System 86
- 88 Installing the System 88
- Logging In to the iLO 2 MP 89
- Additional Setup 89
- Setting Up Security 90
- Accessing the Host Console 91
- Function Tabs 92
- Navigation Bar 92
- Display Screen 92
- Powering On the Server 94
- Power Button 95
- Integrated Mirror 96
- Global Hot Spare 96
- MPTUTIL Utility 96
- prompt, enter reset 98
- Adapter List Screen 100
- Adapter Properties Screen 100
- RAID Properties Screens 101
- Select New Array Type Screen 102
- Create New Array Screen 102
- View Array Screen 103
- 104 Installing the System 104
- Manage Array Screen 105
- Manage Hot Spare 105
- Synchronize Array 105
- Activate Array 105
- CFGGEN Utility 106
- Using the CREATE Command 107
- Parameters 107
- Operation 107
- 108 Installing the System 108
- Quick Installation Procedure 109
- Connecting External Storage 109
- command 110
- 112 Installing the System 112
- EBSU Utility 113
- 114 Installing the System 114
- Configuring the Array 115
- Comparing the Utilities 115
- ORCA Utility 116
- ACU Utility 117
- Server Does Not Power On 118
- Console Problems 120
- Introduction 120
- Enabling the TPM 121
- Boot Options List 123
- Autoboot Setting 124
- Shutting Down HP-UX 128
- Booting HP Open VMS 130
- Shutting Down HP OpenVMS 131
- and so on) that are known 137
- Shutting Down Linux 138
- 5 Troubleshooting 139
- 140 Troubleshooting 140
- Unit Identifier 141
- Initialization Button 141
- System Power LED/Button 141
- System Health 141
- External Health 141
- Front Panel 147
- Diagnostics Panel LEDs 150
- Diagnostics 151
- Online Support Tools List 152
- General Diagnostic Tools 153
- Fault Management Overview 153
- HP-UX Fault Management 153
- Errors and Reading Error Logs 154
- Supported Configurations 155
- 156 Troubleshooting 156
- Supported Configurations 157 157
- CPU, Memory and SBA 158
- Itanium Processor Load Order 159
- Processor Module Behaviors 159
- Troubleshooting rx3600 Memory 160
- Memory DIMM Load Order 161
- Memory Subsystem Behaviors 161
- Memory Error Messages 161
- Troubleshooting rx3600 SBA 164
- Power Subsystem Behavior 165
- System Power LED/Switch 165
- Cooling Subsystem 166
- Common I/O Backplane 167
- Management Subsystem 170
- I/O Subsystem 171
- HBA Bulkhead LAN LEDs 172
- Firmware 174
- Server Interface 174
- Environment 175
- Reporting Your Problems to HP 175
- Online Support 176
- Phone Support 176
- Required Service Tools 177
- Safety Information 178
- Hot-Pluggable Components 179
- Cold-Swappable Components 179
- Removing the Top Cover 181
- Memory Carrier 182
- Assembly Cover 182
- Top Cover 182
- Cover Release 182
- Lever (Latch/Unlatch) 182
- Fan Unit 1 185
- Fan Unit 2 185
- Fan Unit 3 185
- Rear Chassis View 187
- Disk Drive Load Order 189
- 123456789 193
- PCI/PCI-X IOBP 194
- PCI/PCI-X/PCIe IOBP 196
- Shared Slots 197
- Online Addition (OLA) 198
- Online Replacement (OLR) 199
- Removing the DVD Drive 202
- DVD Release 203
- Front Chassis View 203
- Removing System Memory 206
- 4-DIMM Memory 208
- Retaining Slot 208
- Installing Memory 212
- Removing the Front Bezel 215
- Screw Locations 216
- Plastic Server Label 216
- Front Bezel 216
- Processor Load Order 219
- Required Tools 219
- Processor Power 221
- Power Connector on 221
- Processor Board 221
- Lock/Unlock 222
- Mechanism 222
- Alignment Post Locations 222
- Alignment Holes 223
- Extraction Levers In 228
- The Unlocked Position 228
- Removing the System Battery 230
- Replacing the System Battery 231
- Removing the I/O VRM 232
- Rear Of Chassis 233
- Knurled Thumbscrew 233
- Removing the TPM 234
- Replacing the TPM 235
- Removing the Core I/O Board 237
- Replacing the Core I/O Board 237
- Core I/O 239
- Removing the Display Board 242
- Figure 6-31 Display Board 245
- Front of Chassis 248
- Release Tab 249
- Sheet Metal Bracket 249
- SAS Cable Connectors 249
- Connector Plugs Into 249
- Interconnect Board 249
- SAS Cable Guide 251
- Finger Hole 251
- Interconnect Board Handle 252
- Connector to Display Board 252
- Connector to 252
- Midplane Board 252
- Removing the Midplane Board 253
- Replacing the Midplane Board 255
- Parts Only Warranty Service 257
- Customer Self Repair 257
- B Upgrades 261
- I/O Backplane Upgrade 265 265
- 266 Upgrades 266
- I/O Backplane Upgrade 267 267
- Installing Core I/O Cards 268
- Installing Core I/O Cards 269 269
- 270 Upgrades 270
- Installing Core I/O Cards 271 271
- 272 Upgrades 272
- Windows Installation 275
- Linux Installation 277
- Processor Upgrades 279
- Upgrading Verses Adding On 280
- Operating systems 281
- C Core I/O Card Utilities 283
- MPTUTIL-1.01.12.00 284
- DRVCFG Utility 285
- Delete Array 292
- SAS Topology Screen 293
- Device Properties Screen 294
- 296 Core I/O Card Utilities 296
- Spinup Properties Screen 297
- PHY Properties Screen 298
- 302 Core I/O Card Utilities 302
- 304 Core I/O Card Utilities 304
- SAS Cable Part Numbers 307
- SAUPDATE Utility 307
- command. The 308
- UPDATE all 309
- HELP or ? 309
- Error Messages 310
- D Utilities 317
- EFI Commands 318
- EFI/POSSE Commands 320
- Example D-1 help command 321
- Example D-2 help bch command 321
- Example D-15 info all command 329
- 330 Utilities 330
- EFI/POSSE Commands 331 331
- Example D-16 info cpu command 332
- Example D-17 info mem command 332
- Example D-18 info io command 333
- 335
- Specifying SCSI Parameters 337
- 338 Utilities 338
- 340 Utilities 340
- 342 Utilities 342
- Boot From a File 343
- Add a Boot Option 344
- Delete Boot Option(s) 345
- Change Boot Order 345
- Manage BootNext Setting 345
- Set Auto Boot TimeOut 346
- SelectDevice 347
- Security/Password Menu 348
- Resetting Passwords 348
- 352 Index 352
- 354 Index 354
- 356 Index 356
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