HP INTEGRITY RX3600 Manual do Utilizador descarregar pdf (Página 176)

Online Support

To contact HP Customer Support online, see the Worldwide Limited Warranty and Technical

SupportGuide or visit us at http://www.hp.com/go/bizsupport.

On the web site, enter the server model number (rx3600) in the search field.

The following information is available on this Web site:

• Software and firmware updates

• The latest drivers and utilities

• Additional documentation

Phone Support

To contact HP customer support by phone, go to the HP IT Resource Center (ITRC) at

http://www.itrc.hp.com.

Local phone numbers are listed in your native language for help.

Collecting Information Before Contacting Support

NOTE: HP recommends that you keep detailed records of any changes to your system, and of

how system behavior has changed over time or as a result of changes made to your system.

Before you contact HP support, follow these steps:

1. Check the previous sections of this chapter to attempt to solve the problem.

• Note failure symptoms and error indications (LEDs and messages).

• Capture and permanently log the current SEL and FPL contents.

• Try to determine precisely what did or did not happen.

2. Collect the following information:

• Model number of the server (rx3600).

• Product number of the server. Find this number on the identification label on the front

of the chassis.

• Serial number of the server. Find this number on the identification label.

3. Familiarize yourself with the system configuration.

• Do you use the LAN, RS-232, or Web interface to monitor the server?

• How many processors, DIMMs, and PCI cards are installed?

• What versions of processor, memory, and PCI cards are used and where are they

installed?

• What accessories are installed?

4. Determine the following:

• Which firmware versions are in use?

• When did the problem start?

• Have recent changes been made to the system?

• Which OS version is in use?

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HP INTEGRITY RX3600 Manual do Utilizador Página 176