HP Compaq Elite 8000 SFF Especificações

Maintenance and Service GuideHP Compaq 8000 and 8080 Elite Business PC

Appendix C POST Error Messages ... 189POST

Unlocking the Smart Cover LockNOTE: The Smart Cover Lock is an optional feature included on some models only.The Smart Cover Lock is a software-contro

6. Use the Smart Cover FailSafe Key to remove the tamper-proof screw that secures the SmartCover Lock to the chassis.Figure 6-1 Removing the Smart Co

External Security DevicesNOTE: For information on data security features, refer to the Desktop Management Guide and theHP ProtectTools Security Manage

PadlockFigure 6-3 Installing a PadlockHP Business PC Security Lock1. Fasten the security cable by looping it around a stationary object.Figure 6-4 S

2. Thread the keyboard and mouse cables through the lock.Figure 6-5 Threading the Keyboard and Mouse Cables3. Screw the lock to the chassis using the

4. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage thelock. Use the key provided to disengage the loc

7. Remove one of the five silver 6-32 standard screws located on the front of the chassis behindthe bezel.Figure 6-8 Retrieving the Front Bezel Secur

Computer Access Panel1. Prepare the computer for disassembly (Preparation for Disassembly on page 87).2. If the computer is on a stand, remove the com

Front Bezel1. Prepare the computer for disassembly (Preparation for Disassembly on page 87).2. Remove the access panel (Computer Access Panel on page

Bezel BlanksOn some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays thatneed to be removed before installing a

Help Tab ... 253Saving and Prin

Installing Additional MemoryThe computer comes with double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) dual inline memory module

Populating DIMM SocketsThere are four DIMM sockets on the system board, with two sockets per channel. The sockets arelabeled DIMM1, DIMM2, DIMM3, and

Installing DIMMsCAUTION: You must disconnect the power cord and wait approximately 30 seconds for the powerto drain before adding or removing memory m

4. Open both latches of the memory module socket (1), and insert the memory module into thesocket (2).Figure 6-15 Installing a DIMMNOTE: A memory mod

Expansion CardsThe computer has one PCI expansion slot, two PCI Express x1 expansion slots, and one PCIExpress x16 expansion slot.NOTE: The PCI and PC

5. Before installing an expansion card, remove the expansion slot cover or the existing expansioncard.a. If you are installing an expansion card in a

b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end,and carefully rock it back and forth until the connectors

c. If you are removing a PCI Express x16 card, pull the retention arm on the back of theexpansion socket away from the card and carefully rock the car

8. To install a new expansion card, hold the card just above the expansion socket on the systemboard then move the card toward the rear of the chassis

13. Reconnect the power cord and turn on the computer.14. Lock any security devices that were disengaged when the access panel was removed.15. Reconfi

xii

Cable ConnectionsSystem board connectors are color-coded to make it easier to find the proper connection.System Board Connector Connector Color Descri

Table 6-3 Drive Positions1 3.5-inch internal hard drive bay2 3.5-inch external drive bay for optional drives (media card reader shown)3 5.25-inch ext

Installing and Removing DrivesWhen installing additional drives, follow these guidelines:● The primary Serial ATA (SATA) hard drive must be connected

CAUTION: To prevent loss of work and damage to the computer or drive:If you are inserting or removing a drive, shut down the operating system properly

Removing an External 5.25-inch DriveCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.To remove a

6. Rotate the drive cage back down to its normal position.CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.Figur

4. If you are installing a drive in a bay covered by a bezel blank, remove the front bezel thenremove the bezel blank. See Bezel Blanks on page 97 for

7. Rotate the drive cage to its upright position.Figure 6-33 Rotating the Drive Cage Up8. Connect the SATA data cable to the white system board conne

11. Rotate the drive cage back down to its normal position.CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.Figu

2. Disconnect the drive cables from the rear of the drive, or, if you are removing a media cardreader, disconnect the USB and 1394 cables from the sys

1 Installing and Customizing theSoftwareIf your computer was not shipped with a Microsoft operating system, some portions of thisdocumentation do not

3. Press down on the green drive retainer button located on the left side of the drive to disengagethe drive from the drive cage (1). While pressing t

3. Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drivetoward the front of the computer until it locks into

Removing and Replacing the Primary 3.5-inch Internal SATA Hard DriveNOTE: The system does not support Parallel ATA (PATA) hard drives.Before you remov

5. Rotate the power supply to its upright position. The hard drive is located beneath the powersupply.Figure 6-41 Raising the Power Supply6. Disconne

7. Press down on the green release latch next to the hard drive (1). While holding the latch down,slide the drive forward until it stops, then lift th

9. Align the guide screws with the slots on the chassis drive cage, press the hard drive down intothe bay, then slide it back until it stops and locks

Removing and Replacing a Removable 3.5-inch SATA Hard DriveSome models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch extern

4. Remove the four screws from the bottom of the hard drive carrier.Figure 6-48 Removing the Security Screws5. Slide the hard drive back to disconnec

6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATAconnector on the carrier's circuit board. B

8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1)and attach the thermal sensor to the top of the ha

4. Click on the Windows Update link.In Windows Vista and Windows 7, the Windows Update screen appears. Click view availableupdates and make sure all c

BaffleThe baffle sits between the front fan and the heat sink.1. Prepare the computer for disassembly (Preparation for Disassembly on page 87).2. Remo

Front Fan AssemblyThe front fan assembly is attached to the front of the chassis.1. Prepare the computer for disassembly (Preparation for Disassembly

Hood SensorThe hood sensor is attached in a slot in the rear of the chassis.1. Prepare the computer for disassembly (Preparation for Disassembly on pa

Front I/O, Power Switch AssemblyThe front I/O and power switch/LEDs are one assembly, attached to the front of the chassis. Push theassembly into the

8. Route the cables through the slots beneath the drive cage (1), pull the assembly (right side first)into the chassis (2), and then remove the assemb

6. Remove the two screws that secure the speaker to the chassis.Figure 6-59 Removing the speaker7. Lift the speaker from the inside of the chassis to

Heat sinkThe heat sink is secured atop the processor with four captive Torx screws. The heat sink does notinclude a fan.1. Prepare the computer for di

Processor1. Prepare the computer for disassembly (Preparation for Disassembly on page 87).2. Remove the access panel (Computer Access Panel on page 95

4. Apply the thermal grease provided in the spares kit to the top of the processor and install theheat sink atop the processor.5. Go to step 7.6. If u

7. Pull the power supply forward until the posts on the power supply move forward in the powersupply bracket, and then lift the power supply straight

created and the software installed in order to get the most from your PC. The software and image filenames are:●Corel WinDVD SD and BD – installation

System Board1. Prepare the computer for disassembly (Preparation for Disassembly on page 87).2. Remove the access panel (Computer Access Panel on page

CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottomof the heat sink with an alcohol pad supplied in the

Type 1 Battery Holder1. Lift the battery out of its holder.Figure 6-64 Removing the battery from a type 1 holder2. Slide the replacement battery into

3. Replace the computer access panel.4. Plug in the computer and turn on power to the computer.5. Reset the date and time, your passwords, and any spe

Using the Small Form Factor Computer in a TowerOrientationThe Small Form Factor computer can be used in a tower orientation. The HP logo plate on the

7 Removal and Replacement ProceduresUltra-Slim Desktop (USDT) ChassisAdherence to the procedures and precautions described in this chapter is essentia

Security Lock ProvisionsNOTE: For information on data security features, refer to the Desktop Management Guide and theHP ProtectTools Security Manager

PadlockFigure 7-3 Installing a PadlockHP Business PC Security Lock1. Fasten the security cable by looping it around a stationary object.Figure 7-4 S

2. Thread the keyboard and mouse cables through the lock.Figure 7-5 Threading the Keyboard and Mouse Cables3. Screw the lock to the chassis using the

4. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage thelock. Use the key provided to disengage the loc

2 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

Front Bezel SecurityThe front bezel can be locked in place by installing a security screw provided by HP. To install thesecurity screw:1. Remove/disen

9. Install the security screw through the middle front bezel release tab and into the chassis tosecure the front bezel in place.Figure 7-9 Installing

Computer Access PanelTo access internal components, you must remove the access panel:1. Prepare the computer for disassembly (Preparation for Disassem

Front Bezel1. Prepare the computer for disassembly (Preparation for Disassembly on page 143).2. Remove the computer access panel (Computer Access Pane

3. Push the two retaining tabs that hold the bezel blank in place towards the outer right edge of thebezel (1) and pull the bezel blank inwards to rem

Installing Additional MemoryThe computer comes with double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) small outline dual inline

Populating SODIMM SocketsThere are two SODIMM sockets on the system board, with one socket per channel. The sockets arelabeled XMM1 and XMM3. The XMM1

Installing SODIMMsCAUTION: You must disconnect the power cord before adding or removing memory modules.Regardless of the power-on state, voltage is al

5. Slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMMdown (2) so that the latches lock it in place.Figure 7-1

Cable ManagementAlways follow good cable management practices when working inside the computer.●Keep cables away from major heat sources like the heat

●Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST).●Replicate the system setup by saving sys

4. Disconnect the cable on the rear of the optical drive (1), push the green release latch on the rightrear side of the drive toward the center of the

Preparing the New Optical DriveBefore the new optical drive can be used, the release latch must be attached.1. Peel the backing off the adhesive on th

Installing the New Optical DriveNOTE: If you are installing an optical drive in a bay that did not previously have a drive in it, youmust remove the a

Hard DriveNOTE: The Ultra-Slim Desktop supports only 2.5-inch Serial ATA (SATA) internal hard drives;parallel ATA (PATA) internal hard drives are not

6. Lift the hard drive carrier straight up and out of the chassis.Figure 7-20 Removing the Hard Drive Carrier7. Remove the four guide screws from the

9. Position the hard drive so that the top of the hard drive is up against the top of the carrier (1) sothat the circuit board on the bottom of the ha

11. To place the hard drive carrier back in the chassis, align the guide screws with the slots on thedrive bay, drop the carrier straight down into th

5. Remove the two Torx T15 screws that secure the cage to the chassis (1), lift the tab (2) on thehard drive cage, slide the cage toward the rear of t

Port CoverAn optional rear port cover is available for the computer.To install the port cover:1. Thread the cables through the bottom hole on the port

Front FanThe front fan sits against the front on the left side of the chassis.1. Prepare the computer for disassembly (Preparation for Disassembly on

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-2 Computer Setup—FileOpt

Card ReaderThe card reader is secured to the front right corner of the chassis.1. Prepare the computer for disassembly (Preparation for Disassembly on

SpeakerThe speaker is secured to the front of the chassis between the fan and the I/O ports.1. Prepare the computer for disassembly (Preparation for D

Heat sinkThe heat sink is secured by four Torx T15 screws. It does not have an attached fan.1. Prepare the computer for disassembly (Preparation for D

CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as inan X) to evenly seat the heat sink on the processor. This i

4. Position the heat sink atop the processor.5. If using a new heat sink, remove the protective covering from the bottom of the heat sink andplace it

TV Tuner Module1. Prepare the computer for disassembly (Preparation for Disassembly on page 143).2. Remove the computer access panel (Computer Access

4. Remove the memory modules (Installing Additional Memory on page 153).5. Remove the front fan (Front Fan on page 167).6. Remove the hard drive (Hard

11. Remove the three remaining screws that secure the system board to the chassis.Figure 7-36 Removing the system board12. Slide system board toward

5. From the outside of the chassis, remove the four Phillips screws that secure the fan to thechassis, then from the inside of the chassis, slide the

BatteryThe battery that comes with your computer provides power to the real-time clock and has a lifetime ofabout three years. When replacing the batt

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-3 Computer Setup—Stor

Changing from Desktop to Tower Configuration1. Prepare the computer for disassembly (Preparation for Disassembly on page 143).2. Place the computer fi

Power Supply, ExternalThe USDT chassis uses an external power supply.WARNING! To reduce potential safety issues, only the power supply provided with t

A Connector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstation connectors. Some ofthese connectors may not be

Ethernet RJ-45Connector and Icon Pin Signal1234(+) Transmit Data(-) Transmit Data(+) Receive DataUnused5678Unused(-) Receive DataUnusedUnusedSerial In

MicrophoneConnector and Icon (1/8” miniphone) Pin Signal1231 (Tip)2 (Ring)3 (Shield)Audio_leftPower_RightAudio_rightHeadphoneConnector and Icon (1/8”

MonitorConnector and IconPin Signal Pin Signal1234Red AnalogGreen AnalogBlue AnalogNot used 9101112+5V (fused)GroundNot usedDDC Serial Data5678Groun

4-Pin Power (for CPU)Connector and Icon Pin Signal1234GNDGND+12V CPU-12V CPU6-Pin Power (for CPU) (CMT, SFF)Connector and Icon Pin Signal64123456GNDGN

PCI Expressx1, x4, x8, and x16 PCI Express ConnectorPin APin Signal Pin Signal Pin Signal Pin Signal Pin Signal12345PRSNT1+12V+12VGNDJTAG2678910JTAG3J

PCI Expressx1, x4, x8, and x16 PCI Express ConnectorPin BPin Signal Pin Signal Pin Signal Pin Signal Pin Signal12345+12V+12VRSVDGNDSMCLK678910SMDATGND

B Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switchfeature on the computer permi

© Copyright 2009, 2010 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windo

Storage Options Removable Media BootEnables/disables ability to boot the system from removable media.eSATA PortAllows you to set a SATA port as an eSA

Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

C POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The sectionalso includes some

Control panel message Description Recommended action163-Time & Date Not Set Invalid time or date in configurationmemory.RTC (real-time clock) batt

Control panel message Description Recommended action303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computertu

Control panel message Description Recommended action1151-Serial Port A Address ConflictDetectedBoth external and internal serial ports areassigned to

Control panel message Description Recommended action2200-PMM Allocation Error during MEBxDownloadMemory error during POST execution of theManagement E

Control panel message Description Recommended action2204-Inventory error during MEBx execution BIOS information passed to the MEBxresulted in a failur

Interpreting POST Diagnostic Front Panel LEDs andAudible CodesThis section covers the front panel LED codes as well as the audible codes that may occu

Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fourtimes, once every second,followed by a two secondpause. Beeps stop after fif

Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-4 Computer Setup—Sec

Activity Beeps Possible Cause Recommended ActionRed Power LED flashes eighttimes, once every second,followed by a two secondpause. Beeps stop after fi

Activity Beeps Possible Cause Recommended ActionRed Power LED flasheseleven times, once everysecond, followed by a twosecond pause. Beeps stopafter fi

D Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as diskettedrive, hard driv

●Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. Whenbooting the operating system, use “Last Known Config

●Press and hold any key. If the system beeps, then the keyboard should be operating correctly.●Check all cable connections for loose connections or in

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problempersists and you are unable to r

There is no sound or sound volume is too low.Cause SolutionSystem volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the inte

Poor performance is experienced.Cause SolutionToo many applications running. 1. Close unnecessary applications to free up memory.2. Add more memory. S

System does not power on and the LEDs on the front of the computer are not flashing.Cause SolutionSystem unable to power on. Press and hold the power

Solving Power ProblemsCommon causes and solutions for power problems are listed in the following table.Table D-2 Solving Power ProblemsPower supply s

Device Security Allows you to set Device Available/Device Hidden for:●Serial ports●Parallel port● System audio●Network controllers (some models)●Embed

Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beepsfour times. (Beeps stop after fifth iterati

Solving Diskette ProblemsCommon causes and solutions for diskette problems are listed in the following table.NOTE: The computer does not support inter

Cannot format diskette.Cause SolutionInvalid media reported. When formatting a disk in MS-DOS, you may need to specifydiskette capacity. For example,

Cannot Boot to Diskette.Cause SolutionDiskette boot has been disabled in Computer Setup. 1. Run Computer Setup and enable diskette boot inStorage >

Solving Hard Drive ProblemsTable D-4 Solving Hard Drive ProblemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from a diskette that is notbootable.Remove the diskette from the disk

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If t

Solving Media Card Reader ProblemsTable D-5 Solving Media Card Reader ProblemsMedia card will not work in a digital camera after formatting it in Mic

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. Open My Computer (Windows XP)

Solving Display ProblemsIf you encounter display problems, see the documentation that came with the monitor and to thecommon causes and solutions list

System IDs Allows you to set:●Asset tag (18-byte identifier), a property identification number assigned by the company tothe computer.●Ownership tag (

Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, andthe computer beeps five times. (Beeps sto

Blurry video or requested resolution cannot be set.Cause SolutionIf the graphics controller was upgraded, the correct graphicsdrivers may not be loade

Vibrating or rattling noise coming from inside a CRT monitor when powered on.Cause SolutionMonitor degaussing coil has been activated. None. It is nor

Solving Audio ProblemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Sound does not come out of the speaker or headphones.Cause SolutionComputer is in standby mode. Press the power button to resume from standby mode.CAU

There is no sound or sound volume is too low.Cause SolutionThe application is set to use a different audio device thanspeakers.Some graphics cards sup

Solving Printer ProblemsIf you encounter printer problems, see the documentation that came with the printer and to thecommon causes and solutions list

Solving Keyboard and Mouse ProblemsIf you encounter keyboard or mouse problems, see the documentation that came with the equipmentand to the common ca

Mouse does not respond to movement or is too slow.Cause SolutionMouse may need cleaning. Remove the roller ball cover on the mouse and clean theintern

Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

System Security(some models: theseoptions are hardwaredependent)Data Execution Prevention (some models) (enable/disable) - Helps prevent operating sys

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beepsfive times. (Beeps stop after fifth iterati

Solving Network ProblemsSome common causes and solutions for network problems are listed in the following table. Theseguidelines do not discuss the pr

Network status link light never flashes.NOTE: The network status light is supposed to flash when there is network activity.Cause SolutionNo active net

Network controller stopped working when an expansion board was added to the computer.Cause SolutionThe network controller requires drivers. Verify tha

Solving Memory ProblemsIf you encounter memory problems, some common causes and solutions are listed in the followingtable.CAUTION: Power may still be

Insufficient memory error during operation.Cause SolutionToo many Terminate and Stay Resident programs (TSRs)are installed.Delete any TSRs that you do

Solving Processor ProblemsIf you encounter processor problems, common causes and solutions are listed in the following table.Table D-14 Solving Proce

Solving CD-ROM and DVD ProblemsIf you encounter CD-ROM or DVD problems, see the common causes and solutions listed in thefollowing table or to the doc

Movie will not play in the DVD drive.Cause SolutionMovie may be regionalized for a different country. See the documentation that came with the DVD dri

USDT computer boots too slow after removing a CD-ROM or DVD drive.Cause SolutionThe system is searching for the drive during boot becausethe drive cab

Master Boot RecordSecurityProtects the master boot record from viruses or other corruption. Saves of copy of the currentmaster boot record.Setup Secur

Solving Front Panel Component ProblemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

Solving Internet Access ProblemsIf you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to thecommon causes a

Internet takes too long to download Web sites.Cause SolutionModem is not set up properly. Verify that the modem is connected and communicatingproperly

Solving Software ProblemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

Contacting Customer SupportFor help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,visit http://www.hp

E Password Security and ResettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities m

Resetting the Password JumperTo disable the power-on or setup password features, or to clear the power-on or setup passwords,complete the following st

Clearing and Resetting the CMOSThe computer’s configuration memory (CMOS) stores information about the computer’s configuration.The CMOS button resets

4. Locate, press, and hold the CMOS button in for five seconds.NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOSb

F Drive Protection System (DPS)The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in somecomputers. DPS is de

Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-5 Computer Setup—PowerO

Accessing DPS Through Computer SetupWhen the computer does not power on properly you should use Computer Setup to access the DPSprogram. To access DPS

G Computer Diagnostic FeaturesHewlett-Packard Vision DiagnosticsNOTE: HP Vision Diagnostics is included on CD with some computer models only.The Hewle

4. Turn on the computer. The system will boot into HP Vision Diagnostics.NOTE: If the system does not boot to the CD in the optical drive or to the US

Test TabThe Test tab allows you to choose various parts of the system to test. You can also choose the typeof test and testing mode.There are three ty

The Status tab also shows:●The devices being tested●The test status (running, waiting, passed, or failed) of each device being tested●The overall test

Help TabThe Help tab contains a Vision Help section, and a Test Components section. This tab includessearch and index features. You may also review th

8. Click the Hewlett-Packard Vision Diagnostics link.9. Click the Download button.NOTE: The download includes instructions on how to create the bootab

H Backup and RecoveryWindows 7 – Backup and RecoveryTo protect your information, use Windows® Backup and Restore to back up individual files andfolder

●Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shotof your settings. The screen shot can be a time-saver i

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repairdiscs you previously created (select models only), you mu

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 2-6 Computer Setup—Adv

Using f11CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All filesyou have created and any software installed o

Windows Vista – Backup and RecoveryTo protect your information, use the Backup and Restore Center to back up individual files andfolders, back up your

●When backing up to discs, use any of the following types of discs (purchased separately): CD-R,CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. Th

To recover your information using Startup Repair, follow these steps:CAUTION: Using Startup Repair completely erases hard drive contents and reformats

Using f11CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All filesyou have created and any software installed o

I SpecificationsCMT SpecificationsTable I-1 SpecificationsDesktop DimensionsHeightWidthDepth7.0 in17.63 in17.5 in17.78 cm44.78 cm44.45 cmTower Dimens

Heat DissipationMax STD PSTypical STD PS idleMax EPA 87/89/85% @ 20/50/100% load PSTypical EPA 87/89/85% @ 20/50/100% load PS idle1410 BTU/hr222 BTU/h

SFF SpecificationsTable I-2 SpecificationsDesktop Dimensions (in the desktop position)HeightWidthDepth3.95 in13.3 in14.9 in10.0 cm33.8 cm37.8 cmAppro

Rated Input Current (maximum)1STD PSEPA 87/89/85% @ 20/50/100% load PS4A @ 100 VAC4A @ 100 VAC2A @ 230 VAC2A @ 230 VAC1This system utilizes an active

Power Output 135 WRated Input Current (maximum)12.4A @ 100VAC 1.2A @ 200VAC1This system utilizes an active power factor corrected external power suppl

◦ Clear Memory = No memory count on cold boot. Clears memory on all boots.◦FullBoot Every x Days = Memory count on 1st cold boot on or after the xth d

IndexSymbols/Numerics4-pin power pin assignments 1846-pin power pin assignments 184Aaccess panellocking andunlocking 32, 88, 144removing 34, 150access

Customer Support 200, 242Ddesktop conversion 82diagnostics utility 249DIMMs. See memorydisassembly preparationCMT 31SFF 87USDT 143diskette driveremovi

Mmedia card readerinstalling 54, 118removing 50, 116Media Card Readerproblems 215memoryinstalling 39, 41populating sockets 40, 99specifications 39, 98

PCI Express card 45, 105Smart Cover Lock 32, 88resettingCMOS 190password jumper 190restoring the hard drive 258, 262Ssafety and comfort 200safety prec

Windows 7 operating systemDVD 258Windows Vista operating systemDVD 262272 Index

PCI Devices ● Lists currently installed PCI devices and their IRQ settings.●Allows you to reconfigure IRQ settings for these devices or to disable the

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

Management Devices The Management Devices menu will only be displayed in the Advanced menu when the BIOSdetects multiple management options.This optio

3 Serial ATA (SATA) Drive Guidelinesand FeaturesNOTE: HP only supports the use of SATA hard drives on these models of computer. No ParallelATA (PATA)

SMART ATA DrivesThe Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP PersonalComputers have built-in drive failure pred

4 Identifying the Chassis, Routine Care,and Disassembly PreparationThis chapter provides general service information for the computer. Adherence to th

8080 ModelsFigure 4-2 Convertible Minitower – 8080 ModelsSmall Form Factor (SFF)Figure 4-3 Small Form Factor chassis22 Chapter 4 Identifying the C

Ultra-Slim Desktop (USDT)Figure 4-4 Ultra-Slim Desktop chassisChassis Designations 23

Electrostatic Discharge InformationA sudden discharge of static electricity from your finger or other conductor can destroy static-sensitivedevices or

●Always be properly grounded when touching a sensitive component or assembly.●Avoid contact with pins, leads, or circuitry.●Place reusable electrostat

●Conductive bins and other assembly or soldering aids●Conductive foam●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistan

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

iv About This Book

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris fromunder the keys.●Visible debris underneath or between the

Tools and Software RequirementsTo service the computer, you need the following:● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)●Torx

●Before handling a drive, ensure that you are discharged of static electricity. While handling adrive, avoid touching the connector. For more informat

5 Removal and Replacement ProceduresConvertible Minitower (CMT) ChassisAdherence to the procedures and precautions described in this chapter is essent

Unlocking the Smart Cover LockNOTE: The Smart Cover Lock is an optional feature included on some models only.The Smart Cover Lock is a software-contro

5. Use the Smart Cover FailSafe Key to remove the two tamper-proof screws that secure the SmartCover Lock to the chassis.Figure 5-1 Removing the Smar

Computer Access Panel1. Prepare the computer for disassembly (Preparation for Disassembly on page 31)2. Lay the computer down on its large base for gr

Front BezelFront bezel appearance varies by model.1. Prepare the computer for disassembly (Preparation for Disassembly on page 31).2. Remove the compu

Bezel Blanks1. Prepare the computer for disassembly (Preparation for Disassembly on page 31).2. Remove the computer access panel (Computer Access Pane

Cable ManagementAlways follow good cable management practices when working inside the computer.●Keep cables away from major heat sources like the heat

Table of contents1 Installing and Customizing the Software ...

Cable ConnectionsSystem board connectors are color-coded to make it easier to find the proper connection.System Board ConnectionsSystem Board Connecto

Installing Additional MemoryThe computer comes with double data rate 2 synchronous dynamic random access memory (DDR2-SDRAM) dual inline memory module

Populating DIMM SocketsThere are four DIMM sockets on the system board, with two sockets per channel. The sockets arelabeled XMM1, XMM2, XMM3, and XMM

Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and three 1-GBDIMMs, Channel A should be populated with the 2-GB DIMM an

4. Open both latches of the memory module socket (1), and insert the memory module into thesocket (2).Figure 5-7 Installing a DIMMNOTE: A memory modu

Expansion CardsThe computer has three standard full-height PCI expansion slots, one PCI Express x1 expansion slot,one PCI Express x16 expansion slot,

4. Press straight down on the two green thumb tabs inside the chassis (1) and rotate the expansioncard retention latch up (2).Figure 5-9 Opening the

b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each endand carefully rock it back and forth until the connectors

7. If you are not installing a new expansion card, install an expansion slot cover to close the openslot.CAUTION: After removing an expansion card, yo

DrivesWhen installing additional drives, follow these guidelines:●The primary Serial ATA (SATA) hard drive must be connected to the dark blue SATA con

Generating Static ... 24Preventing Electro

CAUTION: To prevent loss of work and damage to the computer or drive:If you are inserting or removing a drive, shut down the operating system properly

Drive PositionsFigure 5-16 Desktop and Minitower Drive PositionsTable 5-4 Drive Positions1 Three 5.25-inch external drive bays for optional drives (

Removing a Drive from a Drive BayCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.1. Prepare the

●If you are removing a media card reader, disconnect the USB cable from the system board.If the media card reader has a 1394 port, disconnect the 1394

4. Remove the drive from the drive bay as follows:●To remove a 5.25-inch drive in the desktop configuration, press down on the yellowdrivelock mechani

●To remove a hard drive from and internal 3.5-inch drive bay, pull up on the green hard drivedrivelock mechanism (1) for that drive and slide the driv

Installing a 5.25-inch Drive into an External Drive Bay1. Prepare the computer for disassembly (Preparation for Disassembly on page 31).2. Remove the

6. Connect the power cable (1) and data cable (2) to the rear of the drive.Figure 5-24 Connecting the Drive Cables (Optical Drive shown)7. If you are

Installing a 3.5-inch SATA Hard Drive into an Internal Drive BayNOTE: The system does not support Parallel ATA (PATA) hard drives.Before you remove th

5. Connect the power cable (1) and data cable (2) to the rear of the hard drive.Figure 5-27 Connecting the Power Cable and Data Cable to a SATA Hard

Hood Sensor ... 62F

2. Remove the screw from the rear of the carrier (1) and slide the top cover off the carrier (2).Figure 5-28 Removing the Carrier Cover3. Remove the

4. Remove the four screws from the bottom of the hard drive carrier.Figure 5-30 Removing the Security Screws5. Slide the hard drive back to disconnec

6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATAconnector on the carrier's circuit board. B

8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1)and attach the thermal sensor to the top of the ha

Hood SensorThe hood sensor is located on the top of the rear chassis panel.1. Prepare the computer for disassembly (Preparation for Disassembly on pag

Front I/O, USB AssemblyThe front I/O, USB assembly is mounted to the front of the chassis and is removed by pulling it awayfrom the chassis.1. Prepare

6. Rotate the right side of the assembly away from the chassis, and then pull the assembly towardthe right and away from the chassis (2) while threadi

Power Switch AssemblyThe power switch assembly is mounted to the front of the chassis and removed by pulling it awayfrom the chassis.1. Prepare the co

SpeakerThe speaker is mounted to the inside front of the chassis with two screws.1. Prepare the computer for disassembly (Preparation for Disassembly

Rear Chassis FanThe rear fan is mounted to the rear chassis wall and secured by four Phillips screws.1. Prepare the computer for disassembly (Preparat

Cable Connections ... 108Drives ...

Heat sink1. Prepare the computer for disassembly (Preparation for Disassembly on page 31).2. Remove the computer access panel (Computer Access Panel o

Processor1. Prepare the computer for disassembly (Preparation for Disassembly on page 31).2. Remove the computer access panel (Computer Access Panel o

5. If using a new heat sink, remove the protective covering from the bottom of the heat sink andplace it in position atop the processor.6. Secure the

4. Remove the power cables from the white plastic clamp on the chassis floor.5. Remove the two Torx screws (1) and the two security screws (2) that co

6. Press the tab in front of the power supply that holds it in place.Figure 5-44 Removing the power supply, release lever7. Slide the power supply to

7. Lift the system board out of the computer.Figure 5-45 Removing the system boardNOTE: When replacing the system board, you must also change the cha

WARNING! This computer contains an internal lithium manganese dioxide battery. There is a risk offire and burns if the battery is not handled properly

5. Plug in the computer and turn on power to the computer.6. Reset the date and time and any special system setups using Computer Setup. Refer toCompu

2. Insert the new battery and position the clip back in place.Figure 5-48 Removing the battery from a type 3 holder3. Replace the computer access pan

External Security DevicesThe following security devices are used to prevent unauthorized access to the internal components ofthe computer and/or secur

Replacing the Optical Drive ... 157Removing

PadlockFigure 5-50 Installing a PadlockHP Business PC Security Lock1. Fasten the security cable by looping it around a stationary object.Figure 5-51

2. Thread the keyboard and mouse cables through the lock.Figure 5-52 Threading the Keyboard and Mouse Cables3. Screw the lock to the chassis using th

4. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage thelock. Use the key provided to disengage the loc

5. Replace the front bezel.6. Install the screw through the interior of the front of the chassis into the front bezel. The screwhole is located on the

Changing from a Minitower to a Desktop Configuration1. Remove/disengage any security devices that prohibit opening the computer.2. Remove all removabl

9. Gently slide the drive into the uppermost available bay until it snaps into place. When the drive isproperly inserted, the drivelock will secure it

13. Reposition the subpanel (rotate it 90º) with the logo at the bottom, then snap it back into thebezel.Figure 5-59 Changing from a Minitower to a D

8. To release the drives from the 5.25-inch drive bay, press down on the short yellow drivelock asshown (1). While pressing the drivelock, pull the dr

CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling thesubpanel away at an angle could damage the pins that align

6 Removal and Replacement ProceduresSmall Form Factor (SFF) ChassisAdherence to the procedures and precautions described in this chapter is essential