HP Compaq Professional 5000 series Guia de Resolução de Problemas

Quick Troubleshooting GuideCompaq Deskpro Family of Personal ComputersCompaq Deskpro WorkstationsCompaq Professional WorkstationsCompaq Armada Noteboo

Quick Troubleshooting Guide2-1chapter 2TROUBLESHOOTING FLOWCHARTS FOR DESKTOPCOMPUTERS1. Initial Troubleshooting, 2-22. No Power, Part 1, 2-33.

2-2Troubleshooting Flowcharts for Desktop Computers1. Initial TroubleshootingIs therepower?Is the O/S loading?Beeps, LEDs, or errormessages?Is therev

Quick Troubleshooting Guide2-32. No Power, Part 1Activeoutlet?Using powerstrip or UPS?Turn computer off.Plug power cord intocomputer and power outlet.

2-4Troubleshooting Flowcharts for Desktop Computers3. No Power, Part 2Continued from Page 2-3, No Power, Part 1System board have 5V Aux LED?Plug power

Quick Troubleshooting Guide2-54. No Power, Part 3Continued from page 2-4, No Power, Part 2 Drive power and data cables connected?NLoose or damaged co

2-6Troubleshooting Flowcharts for Desktop Computers5. No Video, Part 1No videoBeeps or flashing CPU or keyboard lights?Monitor LEDon?Contrast andbrigh

Quick Troubleshooting Guide2-76. No Video, Part 2 Video OK, computer starts?Reseat processor, riser board, video card, and memory, then clear CMOS.Re

2-8Troubleshooting Flowcharts for Desktop Computers7. No Video, Part 3See codesor flashinglights or hear beeps?Restart computer.Turn off computer and

Quick Troubleshooting Guide2-98. Error Messages, Part 1Power LED has no color showing. Computer is off. Power LED blinks green 1x/second. Normal suspe

2-10Troubleshooting Flowcharts for Desktop Computers9. Error Messages, Part 21S 2L. Num Lock blinking. System memory not present or incompatible. Unp

NoticeThe information in this guide is subject to change without notice.COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OREDITORIAL ERRO

Quick Troubleshooting Guide2-1110. Error Messages, Part 3Error 162, 2S Beeps. System Option not set. Select F1. If error occurs after reboot, unplug a

2-12Troubleshooting Flowcharts for Desktop Computers11. No O/S LoadingO/S not loading from:Diskette drive, go to Page 2-16CD-ROM drive,go to Page 2-17

Quick Troubleshooting Guide2-1312. No O/S Loading from Hard Drive, Part 1O/S not loading from hard drive YBoot from diskette?NYRemove CD andreboot.Boo

2-14Troubleshooting Flowcharts for Desktop Computers13. No O/S Loading from Hard Drive, Part 2Continued from Page 2-13 No O/S Loading from Hard Drive,

Quick Troubleshooting Guide2-1514. No O/S Loading from Hard Drive, Part 3Run SCANDISK,check for bad sectors.Can bad sectors be fixed?YNSystem files on

2-16Troubleshooting Flowcharts for Desktop Computers15. No O/S Loading from Diskette DriveO/S not loading from diskette driveNon-System Disk message?N

Quick Troubleshooting Guide2-1716. No O/S Loading from CD-ROM DriveNo O/S Loading from CD-ROMdriveCD in drive?NBooting from another device?YCorrect bo

2-18Troubleshooting Flowcharts for Desktop Computers17. No O/S Loading from NetworkNo O/S loading from networkF12 prompt during POST?YBoot order corre

Quick Troubleshooting Guide2-1918. Non-Functioning DeviceTurn off power, disconnect power cord, and open thecomputer.Fix or replacebroken item.Go to P

Quick Troubleshooting Guide3-1chapter 3TROUBLESHOOTING FLOWCHARTS FOR PORTABLECOMPUTERS1. Initial Troubleshooting, 3-22. No Power, Part 1, 3-33.

Printer's Mark

3-2Troubleshooting Flowcharts for Portable Computers1. Initial TroubleshootingBeeps,LEDs, or errormessages?Is there sound?Is the O/S loading?Is there

Quick Troubleshooting Guide3-32. No Power, Part 1Power up on AC power?Power up in docking station?No Power(Power LED is off)YNYN Power up on battery p

3-4Troubleshooting Flowcharts for Portable Computers3. No Power, Part 2Power on?Check battery by recharging, moving it to another PC, or replacing it.

Quick Troubleshooting Guide3-54. No Power, Part 3Power on?Power LED on?N YYReseat AC adapter in PC and at power source.NDonePlug directly into AC outl

3-6Troubleshooting Flowcharts for Portable Computers5. No Power, Part 4Open ComputerReseat loose components and boards and replace damaged items.Loose

Quick Troubleshooting Guide3-76. No Video, Part 1Internal andexternal video OK?DoneNAdjust brightness.No VideoStandalone or Docking Station*?Internal

3-8Troubleshooting Flowcharts for Portable Computers7. No Video, Part 2Internal andexternal video OK?Go to page 3-9,Non-Functioning Docking Station.YC

Quick Troubleshooting Guide3-98. Non-Functioning Docking StationReseat power cord in docking station and power outlet.Check voltage settingon docking

3-10Troubleshooting Flowcharts for Portable Computers9. No O/S LoadingO/S not loading from:Diskette drive, go to Page 3-14Hard drive,go to Page 3-11CD

Quick Troubleshooting Guide3-1110. No O/S Loading from Hard Drive, Part 1O/S not loading from hard drive Boot from diskette?YCheck F10 Setup for corre

Quick Troubleshooting Guide iiiCONTENTSchapter 1General Service InformationTroubleshooting Procedures ...

3-12Troubleshooting Flowcharts for Portable Computers11. No O/S Loading from Hard Drive, Part 2Continued from Page 3-11, No O/S Loading from Hard Driv

Quick Troubleshooting Guide3-1312. No O/S Loading from Hard Drive, Part 3Run SCANDISK,check for bad sectors.Can bad sectors be fixed?YNSystem files on

3-14Troubleshooting Flowcharts for Portable Computers13. No O/S Loading from Diskette DriveO/S not loading from diskette driveNon-System Disk message?

Quick Troubleshooting Guide3-1514. No O/S Loading from CD-ROM or DVD-ROM DriveNo O/S Loading from CD- orDVD-ROM drive.Disk in drive?NBooting from anot

3-16Troubleshooting Flowcharts for Portable Computers15. No Audio, Part 1No audio.NPC in docking station?DoneTurn up audio internally and/or externall

Quick Troubleshooting Guide3-1716. No Audio, Part 2Correct drivers for application?NReload audio drivers. Audio?Load drivers andset configuration in O

3-18Troubleshooting Flowcharts for Portable Computers17. Non-Functioning DeviceReseat device.Fix or replacebroken item.Go to Page 3-10,No O/S Loading.

Quick Troubleshooting Guide3-1918. Non-Functioning Pointing Device or KeyboardReseat internal keyboard connector (if applicable).OK?YYExternal device

3-20Troubleshooting Flowcharts for Portable Computers19. No Network or Modem ConnectionYNDigital line?Disconnect all power from PC and open computer.Y

Quick Troubleshooting GuideA-1appendix AFURTHER TROUBLESHOOTINGPreliminary ChecklistThis section describes some simple, preliminary tests and guidelin

iv Quick Troubleshooting Guide11. No O/S Loading from Hard Drive, Part 2...3-1

A-2Further TroubleshootingSolving General ProblemsProblem Possible SolutionComputer will not turn on.1. Ensure computer is properly connected to an e

Quick Troubleshooting GuideA-3Solving General Problems ContinuedProblem Possible SolutionComputer does not boot upand Num Lock LED is blinking;you may

A-4Further TroubleshootingDiskette DriveProblem Possible SolutionDiskette drive light stays on. 1. Diskette is damaged. In Windows 95, 98, or 2000, r

Quick Troubleshooting GuideA-5Diskette Drive ContinuedProblem Possible SolutionA problem has occurred with adisk transaction.The directory structure i

A-6Further TroubleshootingDisplayProblem Possible SolutionScreen is blank. 1. Monitor is not turned on and the monitor light is not on. Turn on themo

Quick Troubleshooting GuideA-7Display ContinuedProblem Possible SolutionThe picture is broken up; it rolls,jitters, or blinks.1. Ensure the monitor c

A-8Further TroubleshootingHardware InstallationYou may need to reconfigure the computer when you add or remove hardware, such as anadditional diskette

Quick Troubleshooting GuideA-9CD-ROM and DVD-ROMProblem Possible SolutionCannot read compact disc. 1. CD is not properly seated in the drive. Eject t

A-10Further TroubleshootingMemoryProblem Possible SolutionSystem won't boot or does notfunction properly after installingadditional memory module

Quick Troubleshooting GuideA-11NetworkSome common causes and solutions for network problems are listed in the following table. Theseguidelines do not

Quick Troubleshooting Guide1-1chapter 1GENERAL SERVICE INFORMATIONThe information in this book was prepared for the Compaq Deskpro 2000 Series of Pers

A-12Further TroubleshootingNetwork Problem ContinuedProblem Possible SolutionNetwork controller stoppedworking when an expansionboard was added to th

Quick Troubleshooting GuideA-13Resolving Audio Hardware ConflictsHardware conflicts occur when two or more peripheral devices contend for the same sig

Quick Troubleshooting GuideB-1appendix BPOST ERROR MESSAGES - NUMBEREDSome Compaq computers have a complete series of POST error messages with code nu

B-2POST Error Messages - NumberedPOST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action163-Time & Date Not Set 2S I

Quick Troubleshooting GuideB-3POST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action212-Failed Processor None Processor

B-4POST Error Messages - NumberedPOST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action410-Audio Interrupt Conflict 2S

Quick Troubleshooting GuideB-5POST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action660-Display Cache isDetected Unreli

B-6POST Error Messages - NumberedPOST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action1202-MIDI Port AddressConflict D

Quick Troubleshooting GuideB-7POST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action1780-Disk 0 Failure None Hard drive

B-8POST Error Messages - NumberedPOST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action1790-Disk 0 Failure None Hard dr

1-2General Service InformationTThe screws used in the computer are of different thread sizes and lengths; using the wrongscrew in an application may

Quick Troubleshooting GuideB-9POST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended Action1793-Secondary Controlleror Disk Fa

B-10POST Error Messages - NumberedPOST Error Messages ContinuedScreen Message Beeps* Probable Cause Recommended ActionGreen Power LED BlinksOnce per

Quick Troubleshooting GuideC-1appendix CPOST ERROR MESSAGES - NOT NUMBEREDSome Compaq computers have a complete series of POST error messages that no

C-2Post Error Messages - Not NumberedError message Probable Cause Recommended ActionDiskette Drive A or B Error Drive A: or B: is present, butfails th

Quick Troubleshooting GuideC-3POST Error Messages ContinuedError message Probable Cause Recommended ActionSystem BIOS Shadowed System BIOS copied toSh

Quick Troubleshooting Guide1-3POST Power-On SequenceWhen a Compaq Personal Computer or workstation is turned on, the computer reads its firstinstructi

1-4General Service InformationAccessing DPS Through Compaq Diagnostics for WindowsTo access DPS through Compaq Diagnostics for Windows, perform the fo