Installing firmware upgrades ...................................................................................................... 93
14 Troubleshooting ............................................................................. 95
Managing support tickets ........................................................................................................... 95
Creating, viewing, and deleting support tickets ....................................................................... 95
Support ticket states ............................................................................................................ 96
Updating the ticket database when nodes are added or removed ............................................. 96
Configuring the support ticket feature .................................................................................... 96
Configuring shared ssh keys ................................................................................................ 97
Viewing software version numbers .............................................................................................. 97
Troubleshooting specific issues .................................................................................................... 98
Software services ............................................................................................................... 98
Failover ............................................................................................................................. 98
Windows X9000 clients ...................................................................................................... 99
Synchronizing information on file serving nodes and the configuration database ............................... 99
15 Replacing components .................................................................. 101
Customer replaceable components ............................................................................................ 101
Hot-pluggable and non-hot-pluggable components ............................................................... 101
Returning the defective component ...................................................................................... 101
Parts-only warranty service ................................................................................................. 102
Required tools .................................................................................................................. 102
Additional documentation ................................................................................................. 102
Replacing a system board ........................................................................................................ 102
Replacing a NIC adapter ........................................................................................................ 103
Replacing a Fibre Channel HBA ............................................................................................... 104
16 Recovering a file serving node ....................................................... 107
Starting the recovery ............................................................................................................... 107
Configuring a file serving node using the original template .......................................................... 108
Completing the restore on a file serving node ............................................................................. 112
Configuring a file serving node manually ................................................................................... 112
17 Support and other resources .......................................................... 123
Contacting HP ........................................................................................................................ 123
Related information ................................................................................................................. 123
HP websites ..................................................................................................................... 124
Rack stability .......................................................................................................................... 124
Customer self repair ................................................................................................................ 124
A Component and cabling diagrams ................................................... 125
Component diagrams .............................................................................................................. 125
Front view of file serving node ............................................................................................ 125
Rear view of file serving node ............................................................................................ 125
Cabling diagrams ................................................................................................................... 128
Cluster network cabling diagram ........................................................................................ 128
B Spare parts list ............................................................................... 129
1GbE spare parts ................................................................................................................... 129
1 GbE (AW539A) ........................................................................................................... 129
1 GbE (AW539B) ........................................................................................................... 130
10 GbE spare parts ................................................................................................................ 132
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