Hp RDX Removable Disk Backup System Manual do Utilizador descarregar pdf (Página 27)

5 Troubleshooting

In this chapter:

•

“General Procedure”onpage27

•

“Using the RDX utility for diagnostics ”onpage30

•

“Understanding the LEDs”onpage28

•

“Emergency eject” on page 30

•

“RDX Removable Disk B ackup System does not appear in Device M anager”onpage31

•

“Unit performance seems slow” on page 31

•

“Write error”onpage31

•

“Firmware download fails with Windows Server 2003” on page 31

•

“System will not complete boot process” on page 31

General Procedure

If a problem occurs, the ﬁrst step is to try to establish whether the problem lies with the cartridge, the

drive, the

host ser ver and connections, or the way the system is being operated.

Has th e system just been installed?

There could be an installation problem:

1. Check thro

ugh the information in the relevant installation chapter of this guide.

2. Check the power c onnectors and USB c abling.

3. Are you connected to a USB 2.0 p o rt? Are there any other devices attached to the

same USB h

ub/controller? Remove extra devices if they are not necessary. See also

“USB Conﬁguration Guide” on page 35.

4. Check the environmental c onditions against the speciﬁed limits, see h

ttp://www.hp.com.

5. Are appropriate drivers and application soft ware installed on the host?

Are you using new cartridges or a different brand of cartridge? Have you been using t h e particular

cartridge for a very long time?

The pro

blem could lie with the cartridge:

1. Check that you are using an RDX car tridge.

2. Check that the car tridge is not damaged.

3. Has th

e cartridge been write-protected, see “Write-protecting cartridges” on page 24?

4. Try the operation again.

5. If the problem still occurs, tr y using a different cartridge.

6. If the problem is still there, the problem probably lies with the drive or the host server.

Has the drive been moved recently? Have any cables been disconnec ted and reconnected? Has th e

envi

ronment c hang ed—unusually hot, cold, damp or dry? Has there been dust or dirt near the drive.

Have reasonable precautions against static been taken?

The problem could lie with the drive:

1. Chec

k the cables and connectors.

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