Hp StoreEver TapeAssure Software Manual do Utilizador

HP Library and Tape Tools WebGUI and LTTService User GuideProduct version: 5.1AbstractHP Library and Tape Tools (L&TT) is a comprehensive applicat

• There is no get files from web assistance for locating firmware files in L&TT 5.1. This meansthat you must download the firmware for your drive

Check that the LTT Service is runningUse the Windows Computer Management application to verify that the LTT Service is running.The LTT Service should

Verify TapeAssure drive discoveryThis procedure will allow you to check log files to verify that TapeAssure has discovered the drivesin your system.1.

5. Once TapeAssure discovers the drives, it will pull a single ticket from each one. Check themonitored_drivelist.txt summary file in the logs folder

NOTE: The management station IP address is also referenced in this log entry and so can bechecked.Any issues with pulling and/or sending tickets are d

If tickets are not sent successfully, they remain in the logs/tktstorage folder for their respectivedrive. Once the issue is resolved (such as the cor

If a ticket is rejected, it is recorded in the da.log file (Device Analysis) which is found in the logfolder in the Command View TL or L&TT WebGUI

If this happens, first restart the LTT Service. If it continues to happen, reboot the drive or library.Troubleshooting devicesUsing L&TT to troubl

If the problem persists, run the Assessment test for your drive. If the drive passes the Assessmenttest, you should look elsewhere for the problem. If

Known issues• Device access issues (RSM on Windows)• Poor performance on Windows 2003 Server systems with EBS installationsDevice access issues (RSM o

If you find symptoms and issues that aren't included in the guide, use the feedback button at thebottom of the FireFly screen to send the informa

Command View TLThe L&TT WebGUI and Command View TL can coexist on the same server but must be run inseparate browsers.Finding additional informati

9 Support and other resourcesGetting supportE-mail support is available from [email protected]. You can expect a response within 24 hours(usually sooner

Table 17 Document conventions (continued)ElementConventionBold text• Keys that are pressed• Text typed into a GUI element, such as a box• GUI elements

A Supported operating systems and devicesTable 18 Operating system supportLTT Service supported?WebGUI supported?Operating systemNoYesWindows XP Profe

IndexAadditional information, finding, 11All LTT Service Hosts, 19Assessment test, 27assessment testwhy recommended, 92Bbackupdetermining success, 92b

WebGUI, 17installingLTT Service, 13Kknown issuesdrive access, 108performance, 108LL&TTfeatures, 10supported operating systems, 10supported product

viewing, 22, 75viewing L&TT 4.x support tickets, 23support ticketsexample screen, 75supported operating systems, 112supported tape devices, 112sym

2 Installing L&TTInstallation process overview1. Download and install the LTT Service on all the Windows device servers. This might requirea reboo

Ports used on the server running the LTT ServiceOn the backup server, open:• 8999 to receive requests from the WebGUIPorts used on the computer runnin

6. Optional: Configure the service’s monitoring functionality by modifying the config\sta_service.cfg file in the installation directory.NOTE: In L&am

• MAX_TICKET_STOREThe maximum disk space allocated for local ticket storage (in MB) before being sent to themanagement station. Defaults to 100 MB, mu

NOTE: Disabling monitoring through the configuration file will stop the service from pullingany further support tickets from that drive. However, any

Upgrading from L&TT 5.0To upgrade from L&TT 5.0 to L&TT 5.1, follow the installation process. The software will be updatedand all database

Configuring Firefox for use with the WebGUI1. Open Mozilla Firefox, type about:config in the address bar, and press Enter.The browser will display a w

3 Using the L&TT WebGUIStarting the L&TT WebGUIStart the L&TT WebGUI from the desktop shortcut or from the Windows start menu by selecting

© Copyright 2013 Hewlett-Packard Development Company, L.P.Hewlett-Packard Company makes no warranty of any kind with regard to this material, includin

Figure 3 All LTT Service Hosts windowAutomatic discovery of service hostWhen the LTT Service and WebGUI are installed on the same server, the WebGUI w

2. In the toolbar, double-click the host name in the host list, or select Actions→Run Diagnosticsor click the Run Diagnostics button.Either a new brow

• Write Protected• Barcode• TapeAssure cartridge write health summary — Assessment of the cartridge’s health based onrecent write operations.To see a

Figure 6 Sending a support ticket by e-mailTo send the support ticket via e-mail:NOTE: The e-mail server must be configured before support tickets can

Figure 7 Test/Utility screenFor information about the available tests and utilities, see “Tests and utilities” (page 27).To run a test or utility:1. I

Figure 8 Firmware screenTo update firmware:1. Download the firmware file for your device from the HP website and place it on your localcomputer.2. In

1. On the main screen in the left navigation pane, click Configuration.The Email Configuration screen appears.2. Enter the address of the SMTP server.

4 Tests and utilitiesDiagnostic testsCAUTION:Some tests are destructive to data on the media. When a test is destructive to data, this is indicatedin

• Performs an unload/load cycle, checking for any mechanical issues• Writes two wraps of data using varying tape speeds in bothdirections measuring wr

Error rate testsThe error rate tests are a series of short tests at a variety of tape speeds in both directions. A typicaltest will perform 60–70 indi

Contents1 Introduction...7What’s new in L&TT 5.1...

The error rate tests for each direction cover different parts of the tape and are run at differentspeeds, as shown in “Multiple tests run in each dire

• Amount of data written compared to the amount attempted.• Amount of tape used to write the data.• Channel variation — a percentage comparison across

Description Tests the hardware compression capability of your tape drive. The testwrites a data pattern of known compressibility to tape. The test the

Device Self-TestDescription This test executes the internal self-test of the device and reports anyfailures. This test is useful in confirming that th

Using the Library Exerciser testThere are two versions of the Library Exerciser test depending on the model of the library orautoloader being tested.

Using the original versionThe Library Exerciser test takes a test cartridge from a mail slot and performs random slot-to-slotmoves. The test then move

• Cartridge Load Test— Specify one of the following options for the Cartridge Load test:Off (default)◦◦ Single drive◦ Multiple drives◦ All drives• CM

OptionsAllow overwrite (default FALSE) — This test option must be setto True before the test will run.•• Starting slot for locating test tapes (defaul

OptionsAllow overwrite (default: FALSE) — Set to TRUE to enable testoptions which write to the tape. Specifically, if MB to write is•greater than 0 or

◦the test tape will be written during the assessment test. Thechoices are Default and Entire tape.NOTE: If Run LTO drive assessment test is TRUE andDr

LTO Cooling Check test...41LTO Media Assessment te

labels, and keep correct inventory. The test will fail immediatelyupon the first robotics error.• No tapes in the selected drives. If there are tapes

TIP: To keep log information about a tape that has been discardedfrom the library, copy or rename the log file before running the LibraryRead Write te

Options HP recommends using the default options, which will perform a ReadOnly (Backup Assessment) test and attempt to read two wraps of datafrom the

LTO Stuck Tape testDescription This test tries to determine if the cartridge in the drive is physically stuck, orif it can be unloaded and recovered.W

OptionsTest Time Limit — Specify the time limit in minutes. Enter 0for no time limit.•• Data Limit Type — Specify one of the following options to limi

Performance Test to identify any system bottlenecks. Use a blank tape when performing thistest because this test is destructive to data on the tape. T

You must specify a data type for Step 1, but you can choose not to perform Steps 2 through4 by selecting No Test (suggested starting value for steps 2

System Performance testThe System Performance Test has two modes:• The Read Performance Test measures the read performance of the disk file system (si

NOTE: The gauges in the Disc Capacity section of the screen show the amount of disk spacerequired for the System Performance test using the current se

4. Click Start to perform the test.Test results are displayed in the result log in the bottom right-hand corner of the Test/Utilitiesscreen and are av

Drive usage...85Drive history...

Device Configuration testDescription This utility lets you configure the drive to enable/disable datacompression and to prevent/allow media removal.Op

When to run Run this utility when you want to erase a tape that has been writtenpreviously.Average duration Quick erase takes about one minute. Full e

5 Using TapeAssure in the L&TT WebGUIThe TapeAssure section of the L&TT WebGUI provides a centralized view of health, performance,and utilizat

• Read Quality — A measure of the ease with which data was read back from the most recentlyloaded tape followed by the amount of data read from the ta

Viewing drive utilizationTo access utilization information for a specific drive:1. In the ALL LTT Service Hosts screen, select the service host associ

Table 3 Viewing Drive Properties (continued)DescriptionItemThe serial number of the drive. This is a static value and will change if a drive hasbeen r

Table 4 Information available from the Drive Properties window Overview tab (continued)DescriptionItemis complete but if the backup aborts it is possi

Table 5 Information available from the Drive Properties window Health tab (continued)DescriptionItemA measure of the ease with which data was read bac

Figure 14 Advanced LTO Drive Properties Environment tabInformation provided on the Environment page is explained in Table 6 (page 58).Table 6 Informat

Table 6 Information available from the Drive Properties window Environment tab (continued)DescriptionItemsupport. Note that a warning will normally tr

If the LTT Service is not responding message is reported multiple times...105Troubleshooting devices...

9. Click the Usage tab.The Usage page appears.Figure 16 Drive Properties window Usage tabInformation provided on the Usage page is explained in Table

10. Click the Last Loaded Tape tab.The Last Loaded Tape page appears.Figure 17 Drive Properties window Last Loaded Tape tabInformation provided on the

Table 9 Information available from the Drive Properties window Last Loaded Tape tabDescriptionItemIdentityThe reference defined within the user enviro

Table 9 Information available from the Drive Properties window Last Loaded Tape tab(continued)DescriptionItemAn estimate of the percentage or remainin

• Partitioned—Indicates whether the cartridge has been partitioned or not.• Partition 0 Native Capacity (Free/Total)— The maximum capacity of partitio

At the top of the dialog box, above the tabs, the following information appears:Table 10 Information available from the LTO Tape Properties dialog box

Table 11 Information available from the LTO Tape Properties window Overview tab (continued)DescriptionItemThe manufacturer of the cartridge.VendorThe

Table 12 Information available from the LTO Tape Properties window Health tab (continued)DescriptionItemAn assessment of whether the cartridge read/wr

Table 13 Information available from the LTO Tape Properties window Performance tab(continued)DescriptionItemThe average read compression ratio of the

Table 14 Information available from the LTO Tape Properties window Usage tab (continued)DescriptionItembe retired at the next maintenance period. HP r

1 IntroductionHP Library and Tape Tools (L&TT) is a collection of storage hardware management and diagnostictools for HP tape mechanisms, tape aut

Table 15 Information available from the LTO Tape Properties window Last Used Drive tab(continued)DescriptionItemUsually set by the backup application.

Table 15 Information available from the LTO Tape Properties window Last Used Drive tab(continued)DescriptionItemwas in the drive for the first hour of

• Load/Unload Life (%Life Remaining)—Remaining Load/Unload life of the cartridge as apercentage of its recommended life.• Max Internal Temperature—Max

Viewing information about the cleaning tapesInformation about cleaning tapes is compiled and reported by TapeAssure. To access the cleaningtapes infor

6 Using support ticketsIn the event of a hardware problem, a support ticket can provide vital information to help diagnoseand resolve the problem. Muc

Viewing a support ticketAfter a support ticket is generated, click the View button. The ticket will be displayed as anothertab. Click the “+” and “–”

Saving a support ticketUse this feature to save the support ticket that was just generated or selected. Use this feature tomake a local copy to view w

Common information reported for all productsNOTE: For standalone devices, HP recommends that you generate a support ticket when thedrive still contain

• A drop of margin over time—Rapid drops can indicate contamination.• Tapes nearing the end of their working life—Older tapes are less reliable and ma

compression setting of the drive, and whether the backup application has prevented mediaremoval.• In the Interface section, verify that the negotiated

What’s new in L&TT 5.1• The installation process is much easier.Single server — When the LTT Service and WebGUI are installed on the same server,

The last used wrap usually displays partially written. Only fully written wraps can bemeasured for margin.To the right of the margin indicator for eac

• Information ( ) – something to be aware of but no action is needed.• Note ( ) – the system is still operational but corrective/maintenance action is

NOTE: More system information is available in pulled from Windows systems than non-Windowssystems.Reading LTO drive support ticketsWhen you click the

Figure 21 Support ticket Drive health section• Device Analysis - These are the ‘rules’ which are run against the drive logs and highlight anyconcerns

When troubleshooting, check for:• Any output from the device analysis rules. This should be the first place to look.• Any highlighted items.Drive conf

• The margin assessment, rather than the reported temperature• Over temperature (or under) will be highlightedDrive performanceThe Drive Performance s

Figure 25 Support ticket Drive Usage section• Tape Pulled – expressed in full volume equivalents (FVEs), which is the equivalent of writingto or readi

• Drive assessment test history – records the results of the last two drive assessment tests. Recentfailures are highlighted.• Device analysis history

• Write protected. Not an issue if set, but may cause backups to fail.• (EOD) Validity – can also show backup in progress, if the ticket was pulled du

Figure 32 Support ticket Cartridge Usage sectionCartridge historyThe Cartridge History section shows anything specific for this tape that was identifi

Table 1 Differences between L&TT 4.x and 5.xL&TT 4.xL&TT 5.xCharacteristicLTT 4.x is a single application which must runon the device serv

7 Frequently asked questionsThis chapter addresses several of the most common questions regarding L&TT software.• “Why should I run L&TT tests

NOTE: You must be connected to the Internet to view these links.NOTE: The recommended media for each type of drive is its native media.To access the O

How do I check if my drive is OK?• Quick check—Generate a support ticket for the drive and look at the device analysis section.This section examines t

How fast will my backups be?To determine backup performance, you must measure how fast the system reads from the disksubsystem and writes to tape. Bac

Will TapeAssure disrupt backups?No. Even in the standalone configuration, the TapeAssure data is only pulled from the drive onceevery six hours and it

Is there a non-English version of L&TT?• Neither the LTT Service nor the WebGUI are localized and there are no plans to do so at thecurrent time.•

8 TroubleshootingTroubleshooting the WebGUIThe L&TT WebGUI is a web-based client for the LTT Service and stores the data it needs in adatabase, wh

Troubleshooting the LTT ServiceThe LTT Service requires the following processes to be working:• Drive discovery• Ticket pulling via the filter driver•

4. Verify that the drives to be monitored are LTO3 or a later generation.NOTE: There is no workaround for incompatible hardware.Check the filter drive

2. Use Windows Device Manager to verify that the filter driver is listed for each drive beingmonitored.Right click the drive that you want to check to