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Scheduling the HP SIM Data Exchange

OpenView Service Desk provides command line utilities for various data exchange tasks. One of these

tools (sd_exchange.bat) can be used to import data from the HP SIM database. A sample script is

included (hpsimexchange.bat) that executes the sd_exchange command to export data from the HP

SIM database and then import that data into service.

This script can be scheduled in the Task Scheduler to provide periodic updates to the Service Desk

database from Systems Insight Manager.

Figure 31 Service Desk command-line data exchange

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Hp Systems Insight Manager Manual do Utilizador Página 43