HP A909a Guia de Início Rápido descarregar pdf (Página 11)

Solve fax problems 11

English

The HP Officejet/Officejet Pro

device can send faxes

but cannot receive faxes

If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature

on the HP Officejet/Officejet Pro device is set to

All Rings.

If Auto Answer is set to Off, or you have a voice mail service at the same phone number you use

for fax calls, you can only receive faxes manually.

If you have a computer dial-up modem on the same phone line with the HP Officejet/Officejet

Pro device, check to make sure that the software that came with your modem is not set to receive

faxes automatically.

If you have an answering machine on the same phone line with the HP Officejet/Officejet Pro

device:

• Check that the answering machine is working properly.

• Make sure the HP Officejet/Officejet Pro device is set to receive faxes automatically.

• Make sure the

Rings to Answer setting is set to a greater number of rings than the

answering machine.

• Disconnect the answering machine and then try receiving a fax.

• Record a message that is approximately 10 seconds in duration. Speak slowly and at a low

volume when recording your message. Leave at least 5 seconds of silence at the end of the

voice message.

Other equipment that uses the same phone line might be causing the test to fail. You can

disconnect all the other devices and run the test again. If the Dial Tone Detection Test passes,

then one or more of the other equipment is causing problems. Try adding them back one at

a time and rerunning the test each time until you identify which piece of equipment is causing the

problem.

The HP Officejet/Officejet Pro

device cannot send faxes but

can receive faxes

The HP Officejet/Officejet Pro device might be dialing too fast or too soon. For example, if you

need to access an outside line by dialing “9,” try inserting pauses as follows: 9-XXX-XXXX (where

XXX-XXXX is the fax number you are sending to). To enter a pause press Redial/Pause, or press

the

Symbols or *@ button repeatedly, until a dash (-) appears on the display.

The display always shows

Phone Off Hook

You are using the wrong phone cord. See the first two issues under “The HP Officejet/Officejet

Pro device is having problems sending and receiving faxes” on page 10.

The HP Officejet/Officejet Pro

device is having problems

sending a manual fax

This possible solution applies only in the countries/regions that receive a 2-wire phone cord

in the box with the HP Officejet/Officejet Pro device, including: Argentina, Australia, Brazil,

Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin

America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore,

Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

If you are sending a fax manually from your phone that is connected directly to the HP Officejet/

Officejet Pro device, you must use the keypad on the telephone to send the fax.

Fax tones are recorded on my

answering machine

See the information about answering machine - related problems for the ”The HP Officejet/

Officejet Pro device can send faxes but cannot receive faxes“ topic in this table.

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