HP JetAdvantage Security Manager 10 Device E-LTU Manual do Utilizador descarregar pdf (Página 11)

If a trial/evaluation license installs fine but a purchased license does not install, it is likely that

either the mac address is wrong in the license file or the license file itself is bad. A

purchased license differs from a trial/evaluation license in that the purchased license only

works on the machine where the mac address is provided. That mac address must match the

mac address in use, and if running on a VM, the physical mac address for the machine is not

the same as the mac address of the VM (see #7 above).

Second, it is possible that the licens e file itself is bad or corrupt. The feature name in the

license file must be either IPSC_DEVICES or IPSC_DEMO. If it is HPSM_DEVICES, contact the

licensing support team and request another license. When doing so, make sure to instruct

them to generate a new license instead of re-sending the original license as they will not

know the original license is bad unless you tell them.

The license has readable text in the first half and encrypted content (SIGN=xxxx ...) in the

latter half that matches the readable content in the first half. Content of license files SHOULD

NOT be changed/edited at any time. Any edit to the readable content will no longer match

the encrypted portion and the file is now corrupt and unusable. If “SIGN=0” in the latter half

of the file, it is corrupt and a new license file needs to be generated.

8. Make sure license files are present under C:\ProgramData\HP\HP Print License

Service\LicenseFiles. By default, C:\ProgramData is a hidden folder. Either un-hide hidden

folders to view this folder or type the folder name (C:\ProgramData) directly in the address

bar.

9. Log files can provide clues as to what may be causing the problem. Two log files exist for the

licensn e service as such:

C:\ProgramData\HP\HP Print License Service Files\Flexera.log

C:\ProgramData\HP\HP Print License Service Files\HPPLS.log

The Security Manager service log can also provide valuable information:

C:\Program Files (x86)\ HP JetAdvantage Security Manager\log\HPHPSM_Service.log

For example:

2015-04-07 11:15:27,146 ERROR Service [License Task 4/7/15 11:15] -

LicenseWrapper.Heartbeat - (skipping) unexpected ERROR:

System.ServiceModel.EndpointNotFoundException: Could not connect to

net.tcp://192.168.181.1:8888/LicensingService. The connection attempt lasted for a time

span of 00:00:21.0285341. TCP error code 10060: A connection attempt failed because

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HP JetAdvantage Security Manager 10 Device E-LTU Manual do Utilizador Página 11