HP TouchSmart 4-1241tu Informações Técnicas

HP ENVY 4 SleekbookHP ENVY 4 UltrabookHP ENVY TouchSmart 4 SleekbookHP ENVY TouchSmart 4 UltrabookMaintenance and Service GuideIMPORTANT! This documen

Category Description Supports up to 16384-GB of system RAM Supports the following configurations:● 2048-MB total system memory (2048×1)● 4096-MB tot

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personaldata. Before beginning recovery, back up any personal data you w

Removing the HP Recovery partitionHP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drivespace.IMPORTANT: Re

Creating a restore image on a USB deviceNOTE: Be sure AC power is connected to the computer you begin.Verify the exact amount of free space on your st

Backing up your informationYou should back up your computer files on a regular schedule to maintain a current backup. You canmanually back up your inf

96 Chapter 7 Backing up, restoring, and recovering

8 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberArgentina IRAM 1Australia SAA 1Austria OVE 1Belg

Country/region Accredited agency Applicable note numberThe United States UL 21. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conducto

100 Chapter 8 Power cord set requirements

9 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do notdispose of the battery in general household w

Category DescriptionExternal media card Push-push insertion/removal HP Multi-Format Digital Media Reader supports the following digital card formats:

102 Chapter 9 Recycling

IndexAAC adapter 14AC adapter, spare part numbers26, 29, 32action keysidentifying 8, 9audio, product description 2audio-in (microphone) jack 14audio-o

HP Recovery partition 92recovery 92removing 93Iintegrated webcam light,identifying 6internal display switch,identifying 5internal microphones, identif

remove everything and reinstallWindows 90resetcomputer 89, 90steps 90restoreWindows File History 89RJ-45 (network) jack, identifying12RTC batteryremov

106 Index

4 Chapter 1 Product description

2 External component identificationDisplayComponent Description(1) Internal display switch Turns off the display and initiates Sleep/Suspend if the di

Component Description(5) HP TrueVision HD Webcam Records video, captures still photographs, and allows videoconferences and online chat by means of st

Component Description(1)Power button●When the computer is off, press the button to turn onthe computer.● When the computer is in the Sleep/Suspend sta

Keys — Windows 8 modelsComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes

Keys — Ubuntu Linux modelsComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Execu

LightsComponent Description(1)Power light●White: The computer is on.● Blinking white: The computer is in the Sleep/Suspendstate, which is an energy-sa

TouchPadComponent Description(1) TouchPad on/off button Turns the TouchPad on or off.(2) TouchPad light●On: The TouchPad is off.● Off: The TouchPad

© Copyright 2012 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

Left sideComponent Description(1) RJ-45 (network) status lights (2)●White (left): The network is connected.● Amber (right): Activity is occurring on

Component Description(6)Hard drive light●Blinking white: The hard drive is being accessed.● Amber: HP 3D DriveGuard has temporarily parked thehard dri

Right sideComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act

BottomComponent DescriptionVents (2) Enable airflow to cool internal components.NOTE: The computer fan starts up automatically to coolinternal compone

16 Chapter 2 External component identification

3 Illustrated parts catalogService tag and PCID labelService tagWhen ordering parts or requesting information, provide the computer serial number and

Windows 8 modelsNon-Windows 8 models18 Chapter 3 Illustrated parts catalog

Computer major componentsItem Component Spare partnumber(1) Display panel In black finish for use with touch models only 699378-001716398-001Comput

Item Component Spare partnumber In black finish for use with non-touch models only 702683-001716399-001 In black and silver finish for use with non-

Item Component Spare partnumber For use in Canada 698680-DB1 For use in Denmark, Finland, Norway 698680-DH1 in black/silver finish for use with Wind

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your

Item Component Spare partnumber(7) Keyboard bracket 687998-001(8) Smart card reader 687097-001 For use with touch models only 702928-001(9a) Power co

Item Component Spare partnumber System board for use only with computer models equipped with an Intel 1.8 GHz processorand Windows 8 Pro (includes pr

Item Component Spare partnumber System board for use only with computer models equipped with an Intel 1.4GHz processorand Windows 8 Pro (includes pro

Mass storage devicesItem Component Spare part number(1) Hard drive (7mm SATA 2.5”) 320-GB, 7200-rpm hard drive 634862-005 320-GB, 5400-rpm hard driv

Miscellaneous partsComponent Spare part numberAC adapter (non-smart):65-W PFC RC V 2-wire AC adapter (non-smart) for use in all countries and regions

Sequential part number listingSpare partnumberDescription490371-001 Power cord for use in North America (3-pin, black, 1.83-m)490371-011 Power cord fo

Spare partnumberDescription686088-002 System board for use only with computer models equipped with an Intel 1.4GHz processor (includesprocessor and re

Spare partnumberDescription693655-001 System board for use only with computer models equipped with an Intel 1.5GHz processor (includesprocessor and re

Spare partnumberDescription698680-171 Backlit keyboard in black finish for use with computer models with Windows 8 in Saudi Arabia(includes keyboard c

Spare partnumberDescription698682-071 Backlit keyboard in black/silver finish for use with computer models with Windows 8 in Spain (includeskeyboard c

iv Safety warning notice

Spare partnumberDescription707750-001 AC Adapter (non-smart) 65 W RC V 2-wire for use in all countries and regions except India708961-001 For use only

Spare partnumberDescription712355-001 For use only with computer models equipped with an Intel 1.8 GHz processor (includes processor andreplacement th

Spare partnumberDescription716307-501 For use only with computer models equipped with an Intel 1.7 GHz processor and Windows 8Standard (includes proce

4 Removal and replacement proceduresCAUTION: This computer does not have user-replaceable parts. Only HP authorized serviceproviders should perform th

Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage tothe computer, damage to a drive, or loss of i

CAUTION: A product can be degraded by as little as 700 V.Typical electrostatic voltage levels Relative humidityEvent 10% 40% 55%Walking across carpet

●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aidsand Styrofoam.●Handle ESD-sensitive components, parts, and

Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 77 screws that must be removed, replaced

6. Lift the display bezel cover (4), and then remove the cover (5).7. Remove the 4 Phillips PM 2x2 display panel screws (2 on the top and 2 on the bot

8. Disconnect the display panel cable (1), and then move the panel towards the keyboard (2).NOTE: Support the display panel as you lean the panel forw

Table of contents1 Product description ...

Base enclosureDescription Spare part numberBase enclosure (Red) 686092-001Base enclosure (Black) 690193-001Base enclosure for touch models only 702927

2. Remove the bottom enclosure.NOTE: To remove the bottom enclosure, use a thin, non-conductive tool such as the HP ToolShroud separator, available on

2. Disconnect the battery cable.3. Move the battery cable to the side (1), and then remove the 3 Phillips PM 2.5×4.2 screws (2) thatsecure the battery

4. Remove the battery from the computer (3).Reverse this procedure to install the battery.Component replacement procedures 45

Hard driveDescription Spare part number320-GB 7200RPM SATA 7mm 634862-005320-GB 5400RPM SATA 7mm 645193-005500-GB 5400RPM SATA 7mm 683802-00532-GB mSA

2. Remove the hard drive (3).3. Remove the hard drive connector cable (1). Remove the 4 screws (2) securing the hard drivebracket to the hard drive, a

▲Remove the screw (1), and then remove the mSATA solid-state drive (2).Reverse these procedures to reassemble and install the hard drive.48 Chapter 4

RTC batteryDescription Spare part numberRTC battery 686922–001Before removing the RTC battery, follow these steps:1. Shut down the computer. If you ar

2. Gently hold down the media card reader board (2), and remove the RTC battery (3).NOTE: The RTC battery is attached to the system board by foam mate

5. Remove the base enclosure (see Base enclosure on page 42).6. Remove the keyboard (see Keyboard on page 70).7. Remove the top cover (see Top cover o

Packaging and transporting guidelines ... 37Component replacement procedures ...

WLAN moduleDescription Spare part numberIntel® Centrino® Wireless-N 1030 + Bluetooth combo w/ *2 antennas (802.11 b/g/n, Bluetooth 3.0) 670290-005Athe

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).NOTE: If the WLAN antennas are not connected to the terminals on th

TouchPad moduleDescription Spare part numberTouchPad button board (includes cable) in black finish 687997-001TouchPad button board (includes cable) in

5. Lift up on the rear edge, slide backwards, and then remove the TouchPad button board andcable (4).Reverse this procedure to install the TouchPad bu

Remove the fan:1. Disconnect the fan cable (1).2. Remove the 2 Phillips PM screws securing the fan to the unit (2), and then lift the fan upwards(3).3

Description Spare part numberFor use only with computer models equipped with an Intel 1.9 GHz processor (includesreplacement thermal material)713814-0

Description Spare part numberFor use only with computer models equipped with an Intel 1.6 GHz processor (includes processorand replacement thermal mat

8. Remove the hard drive (see Hard drive on page 46).9. Disconnect the display panel cable from the system board (see Display panel on page 39).10. Re

2. Remove the 4 Phillips PM 2.5x3 screws (1) until the system board rests at an angle.3. Remove the system board (2) by sliding it up and to the right

Heat sinkDescription Spare part numberFan—Heat sink 686578-001Fan—Heat sink 686579-001NOTE: To properly ventilate the computer, allow at least 7.6 cm

Navigating and selecting in Setup Utility ... 82Displaying system information ...

4. Remove the heat sink (4).Reverse this procedure to install the fan and the heat sink.RJ-45 module coverDescription Spare part numberRJ-45 module co

2. Remove the cover (2).Media card reader assembly (smart card reader)Description Spare part numberMedia card reader assembly (smart card reader) 6870

2. Disconnect the cable (3), and then remove the media card reader (4).SubwooferDescription Spare part numberSubwoofer 686586-001Before removing the U

3. Remove the subwoofer (3).Security bracketDescription Spare part numberSecurity bracket (included in power connector kit) 686577-001Before you remov

2. Remove the security bracket (2).USB/Audio boardDescription Spare part numberUSB/Audio board 686584-001Before removing the USB/Audio board, follow t

Remove the USB/Audio board:1. Disconnect the USB/Audio board cable from the system board (1)2. Disconnect the Phillips PM 2.0x2.0 screw securing the U

8. Remove the security bracket (see Security bracket on page 659. Remove the USB/Audio board (see USB/Audio board on page 66).Remove the power connect

3. Disconnect the power from the computer by first unplugging the power cord from the AC outletand then unplugging the AC adapter from the computer.4.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outletand then unplugging the AC adapter from the computer.4.

For use in country or region: Spare part number: For use in country or region: Spare part number:For use in Russia 692758-251 Keyboard in black fin

viii

Before removing the keyboard, follow these steps:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe c

3. Remove the single screw (1), and then release the keyboard and keyboard bracket from the topcover (2).4. Remove the 1 Phillips PM 2.5x3 screw secur

Top coverDescription Spare part numberTop cover in black finish 686093-001Top cover in silver finish 690194-001Before removing the top cover, follow t

WLAN antenna cablesDescription Spare part numbersWLAN antennas 686573-001Before removing the antenna cables:1. Shut down the computer. If you are unsu

Before removing the display panel cable assembly:1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe c

5. Remove the base enclosure (see Base enclosure on page 42).6. Disconnect the battery cable (see Battery on page 43.Remove the webcam assembly:▲Disco

Remove the display hinge covers:1. Remove the 1 Phillips PM screws that secures the display the left and right hinge covers (1), andthen remove the hi

5 Setup Utility (BIOS) and SystemDiagnosticsWindows 8 – Computer Setup (BIOS) and AdvancedSystem DiagnosticsUsing Setup UtilitySetup Utility, or Basic

BIOS version information (also known as ROM date and System BIOS) can be revealed by pressingfn+esc (if you are already in Windows) or by using Setup

4. Double-click the file that has an .exe extension (for example, filename.exe).The BIOS installation begins.5. Complete the installation by following

1 Product descriptionCategory DescriptionProduct Name HP ENVY4 Sleekbook PCHP ENVY 4 Ultrabook PCHP ENVY TouchSmart 4 Sleekbook PCHP ENVY TouchSmart 4

Using Setup UtilityNavigating and selecting in Setup UtilitySetup Utility does not support the TouchPad. Navigation and selection are by keystroke.●To

Some download packages contain a file named Readme.txt, which contains information regardinginstalling and troubleshooting the file.Determining the BI

Using System DiagnosticsSystem Diagnostics allows you to run diagnostic tests to determine if the computer hardware isfunctioning properly.To start Sy

6 SpecificationsComputer specifications Metric U.S.DimensionsWidth 29.16 cm 11.48 inDepth 2.15 cm 8.46 inHeight (front to back) 2.11 to 3.19 cm 0.83 t

14.0-inch display specifications Metric U.S.DimensionsHeight 16.50 cm 6.50 inWidth 25.34 cm 11.60 inDiagonal 33.66 cm 13.30 inNumber of colors 262,144

7 Backing up, restoring, and recoveringWindows 8 — Backing up, restoring, and recoveringYour computer includes tools provided by HP and the operating

See Creating HP Recovery media on page 88.2. As you add hardware and software programs, create system restore points. A system restorepoint is a snaps

●The creation process can take up to an hour or more. Do not interrupt the creation process.●If necessary, you can exit the program before you have fi

●If you want to recover the computer's original factory partitioning and content, you can choosethe System Recovery option from the HP Recovery m

To use the f11 key:1. Press f11 while the computer boots.– or –Press and hold f11 as you press the power button.2. Select Troubleshoot from the boot o