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The file that you want to print is not listed in the USB Flash Drive
menu
1. You might be trying to print a file type that the USB printing feature does not support. The product
supports .PDF and .JPEG file types.
2. You might have too many files in a single folder on the USB flash drive. Reduce the number of files
in the folder by moving them to subfolders.
3. You might be using a character set for the file name that the product does not support. In this case,
the product replaces the file names with characters from a different character set. Rename the files
using ASCII characters.
200 Chapter 9 Solve problems ENWW
- LASERJET PRO MFP 1
- HP LaserJet Pro MFP M521 3
- Table of contents 5
- 1 Product introduction 15
- Product comparison 16
- Product views 18
- Product back view 19
- Interface ports 20
- Model name Model number 21
- M521dn A8P79A 21
- M521dw A8P80A 21
- Control panel 22
- Control-panel Home screen 23
- Print product reports 25
- 2 Paper trays 27
- Supported paper sizes 28
- Supported paper types 30
- Table 2-3 Tray 1 capacity 31
- Load Tray 1 32
- Tray 2 and optional Tray 3 34
- Use paper output options 37
- HP policy on non-HP supplies 41
- HP anticounterfeit Web site 42
- Customer self-repair parts 45
- Accessories 47
- Toner cartridge 48
- Recycle the toner cartridge 49
- Toner-cartridge storage 49
- Replace the toner cartridge 50
- UPD installation modes 55
- Print tasks (Windows) 60
- 62 Chapter 4 Print ENWW 76
- Create a booklet (Windows) 83
- Print watermarks (Windows) 85
- Cancel a print job (Windows) 86
- Print tasks (Mac OS X) 87
- Print a cover page (Mac OS X) 90
- Create a booklet (Mac OS X) 90
- Print watermarks (Mac OS X) 91
- Cancel a print job (Mac OS X) 92
- Use HP ePrint 94
- Use AirPrint 95
- Use walk-up USB printing 96
- Set new default copy settings 98
- Restore copy default settings 99
- Make a single copy 100
- Make multiple copies 101
- Copy a multiple-page original 102
- Copy identification cards 103
- Collate a copy job 104
- Copy on both sides (duplex) 105
- Copy on both sides manually 106
- Reduce or enlarge a copy 107
- Optimize copy quality 108
- Copy in draft mode 110
- 98 Chapter 5 Copy ENWW 112
- Scan to a USB flash drive 116
- 104 Chapter 6 Scan ENWW 118
- Scan to a network folder 119
- Scan to email 120
- Scan by using other software 121
- 108 Chapter 6 Scan ENWW 122
- Set up the product for fax 124
- Set up for stand-alone fax 127
- 114 Chapter 7 Fax ENWW 128
- Use the phone book 129
- Delete speed-dial entries 130
- Delete group-dial entries 130
- Set a dialing prefix 131
- Tone dial or pulse dial 132
- Set resolution settings 133
- Set billing codes 134
- Set fax forwarding 136
- Set the answer mode 136
- Block or unblock fax numbers 137
- Set distinctive ring 138
- Set fax reprint settings 139
- Set the fax sounds volume 140
- Set stamp-received faxes 140
- Set fax polling 141
- Cancel the current fax 142
- Cancel a pending fax job 143
- Use fax on a VoIP service 144
- Fax from the flatbed scanner 145
- Fax from the document feeder 146
- Send a fax with confirmation 148
- Send faxes internationally 150
- Print a fax 151
- Reprint a fax 152
- 140 Chapter 7 Fax ENWW 154
- 8 Manage and maintain 155
- Configure IP network settings 159
- HP Device Toolbox (Windows) 162
- HP Utility for Mac OS X 164
- Use HP Web Jetadmin software 165
- Economy settings 166
- Product security features 168
- Upgrade the firmware 169
- 9 Solve problems 171
- Solve problems checklist 172
- Step 4: Check the paper 173
- Step 5: Check the software 173
- Control panel help system 176
- Clear jams 179
- Clear jams in the output area 182
- 3. Remove any jammed paper 183
- 4. Close the rear door 183
- Clear jams in Tray 1 184
- 7. Close the front door 186
- 11. Close the front door 190
- Clear jams in the fuser 191
- Clear jams in the duplexer 193
- 4. Close the duplex pan 194
- 5. Reinsert Tray 2 194
- Improve print quality 195
- Print a cleaning page 196
- Check the product environment 197
- Check the EconoMode settings 198
- Try a different print driver 198
- Improve copy quality 200
- Check the paper settings 201
- Optimize for text or pictures 201
- Edge-to-edge copying 202
- Improve scan quality 204
- Improve fax quality 207
- Check the fit-to-page setting 210
- The product does not print 211
- The product prints slowly 212
- Solve fax problems 215
- Perform a fax diagnostic test 216
- Print all fax reports 217
- Print individual fax reports 217
- Set the fax error report 218
- Solve problems sending faxes 219
- Product is password protected 223
- Unable to use speed dials 224
- Unable to use group dials 224
- The fax does not respond 225
- Sender receives a busy signal 230
- No dial tone 230
- Faxes are sending slowly 231
- Fax quality is poor 232
- Solve USB connection problems 234
- Solve wired network problems 235
- Fax or Print & Scan list 243
- Remove software (Windows) 245
- Remove software (Mac OS X) 246
- Solve scan to email problems 247
- The scan failed 248
- *A8P80-90908* 256
- A8P80-90908 256
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