HP J5730 Manual do Utilizador

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Página 1 - HP Officejet 5700

User GuiHP Officejet 5700JUIser Guide

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Chapter 18 HP Officejet J5700 All-in-One series Help

Página 3 - Contents

To set automatic reduction from the control panel1. Press Setup.2. Press 5, and then press 4.This selects Advanced Fax Setup and then selects Automati

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3. Press 1, and then press 1.This selects Add Number to Junk List and then selects Select Number.4. Press to scroll through the numbers from which yo

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Protocol (FoIP). You probably use a FoIP service (provided by your telephone company)if you:• Dial a special access code along with the fax number, or

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To enable fax confirmation from the control panel1. Press Setup.2. Press 2, and then press 3.This selects Print Report and then selects Fax Confirmati

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To clear the fax log from memory1. Press Setup.2. Press 6, and then press 7.This selects Tools menu and then selects Clear Fax Log.The fax log and any

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list of the phone numbers you have blocked. (The maximum number offax numbers you can block varies by model.)NOTE: This feature is not supported in al

Página 9 - One series Help

Chapter 10104 Use the fax features

Página 10 - Chapter 1

11 Maintain the HP All-in-OneThe HP All-in-One requires little maintenance. Sometimes you might want to clean theglass and lid backing to remove surfa

Página 11 - 2 Find more information

To clean the lid backing1. Turn off the HP All-in-One, unplug the power cord, and raise the lid.NOTE: Depending how long the HP All-in-One is unplugge

Página 12 - 10 Find more information

cover to access the pick assembly inside the automatic document feeder, clean the rollersor separator pad, and then close the cover.To clean the rolle

Página 13 - 3 HP All-in-One overview

2 Find more informationYou can access a variety of resources, both printed and onscreen, that provideinformation about setting up and using the HP All

Página 14 - Control panel features

To clean the glass strip inside the automatic document feeder1. Turn off the HP All-in-One, and unplug the power cord.NOTE: Depending how long the HP

Página 15 - Text and symbols

There is a glass strip under the automatic document feeder.5. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasiveg

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Related topicsPrint a self-test reportPrint a self-test reportIf you are experiencing problems with printing, print a self-test report before you repl

Página 17 - Use the software

Work with print cartridgesTo ensure the best print quality from the HP All-in-One, you will need to perform somesimple maintenance procedures and, whe

Página 18 - Connection information

NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can causetemporary printing problems, or even permanent damage.Replace the

Página 19 - Connection information 17

3. Wait until the print carriage is idle and silent, and then lightly press down on a printcartridge to release it.If you are replacing the tri-color

Página 20 - 18 HP All-in-One overview

6. Remove the new print cartridge from its packaging and, being careful to touch onlythe black plastic, gently remove the plastic tape by using the pi

Página 21 - Set your preferences

8. Close the print cartridge door.9. If you installed a new print cartridge, the print cartridge alignment process begins.10. Make sure you have plain

Página 22 - Chapter 4

Use the print cartridge protectorIn some countries/regions, when you purchase a photo print cartridge, you might alsoreceive a print cartridge protect

Página 23 - Fax preferences

NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One willnot prompt you to align the print cartridges. The HP All-in-One reme

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Chapter 210 Find more information

Página 25 - Fax setup

To align the print cartridges from the HP Solution Center Software1. Load letter, A4, or legal unused plain white paper into the input tray.NOTE: If y

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To clean the print cartridges from the HP Solution Center Software1. Load letter, A4, or legal unused plain white paper into the input tray.2. In the

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To clean the print cartridge contacts1. Turn on the HP All-in-One and open the print cartridge door.The print carriage moves to the far right side of

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Clean the area around the ink nozzlesIf the HP All-in-One is used in a dusty environment, a small amount of debris mightaccumulate inside the device.

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6. Clean the face and edges around the ink nozzle area with the swab, as shown below.1 Nozzle plate (do not clean)2 Face and edges around the ink nozz

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12 TroubleshootingThis section contains the following topics:•Troubleshooting tips•Print quality troubleshooting•Print troubleshooting•Fax troubleshoo

Página 31 - Fax setup 29

Solution:• Make sure the power cord is firmly connected to both the HP All-in-One and thepower adapter. Plug the power cord into a grounded power outl

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Communication problems over a USB connectionIf the HP All-in-One and computer are not communicating with each other, try thefollowing:• Look at the di

Página 33 - Fax setup 31

Information on print cartridgesFor best results, use HP print cartridges. The following tips help maintain HP printcartridges and ensure consistent pr

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• Do not combine different paper types and paper sizes in the input tray; the entire stackof paper in the input tray must be the same size and type.•

Página 35 - Fax setup 33

3 HP All-in-One overviewYou can access many HP All-in-One functions directly, without turning on your computer.You can quickly and easily accomplish t

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2. Gently pull the paper out of the rollers.CAUTION: If the paper tears when you are removing it from the rollers, checkthe rollers and wheels for tor

Página 37 - Fax setup 35

Print cartridge troubleshootingIf you are experiencing problems with printing, you might have a problem with one of theprint cartridges.To troubleshoo

Página 38 - 3 Computer with modem

• Ink is not filling the text or graphics completely•The text edges are jagged•The printout has a horizontal band of distortion near the bottom of the

Página 39 - Fax setup 37

TIP: If the automatic document feeder does not pick up the plain paper, trycleaning the front roller. Wipe the roller with a soft lint-free cloth damp

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Solution: Check the quality setting. Use a higher quality setting to increase theamount of ink used for printing or copying.To change the print speed

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black print cartridge. With the photo print cartridge and the tri-color print cartridgeinstalled, you have a six-ink system, which provides enhanced q

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Solution: HP recommends that you use genuine HP print cartridges. Genuine HPprint cartridges are designed and tested with HP printers to help you easi

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3. Tap a stack of paper on a flat surface to align the edges, and then check the paperfor the following:• Make sure it is free of rips, dust, wrinkles

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6. Replace the output tray.7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.Cause: The prin

Página 45 - Fax setup 43

To change the copy quality1. Make sure you have paper loaded in the input tray.2. Load your original print side down on the right front corner of the

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Label Description8 Lid backing9 Rear door10 Rear USB port11 Power connection12 1-LINE (fax) and 2-EXT (phone) portsControl panel featuresThe following

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6. Clean the face and edges around the ink nozzle area with the swab, as shownbelow.1 Nozzle plate (do not clean)2 Face and edges around the ink nozzl

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Solution: Check the estimated ink levels remaining in the print cartridges. If theprint cartridges are low or out of ink, you might need to replace th

Página 49 - Test your fax setup

Solution: Adjust the lightness and darkness of the copies.To adjust the copy contrast from the control panel1. Make sure you have paper loaded in the

Página 50 - Set up speed dialing

Solution:To clean the glass1. Turn off the HP All-in-One, and raise the lid.2. Clean the glass with a soft cloth or sponge slightly moistened with a n

Página 51 - Fax setup 49

Cause: The Paper Type copy or print setting is incorrect.Solution: Change the Paper Type setting to match the type of paper loaded in theinput tray.To

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Solution: Load paper with the print side down. For example, if you are loadingglossy photo paper, load the paper with the glossy side down.Printouts h

Página 53 - Fax setup 51

2. Slide the paper-width guide to its outermost position.3. Tap a stack of paper on a flat surface to align the edges, and then check the paperfor the

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5. Slide the paper-width guide inward until it stops at the edge of the paper.Do not overload the input tray; make sure the stack of paper fits within

Página 55 - 5 How do I?

Solution: Load only one type of paper at a time. When you are printing faxes, makesure letter, A4, or legal paper is loaded in the input tray.The prin

Página 56 - 54 How do I?

self-test report shows a problem, clean the print cartridges. If the problem persists,you might need to replace the print cartridges.For more informat

Página 57 - Load originals

Label Name and Description12 Cancel: Stops a job, exits a menu, or exits settings.13 Start Copy Black: Starts a black-and-white copy job.14 Start Copy

Página 58 - Load an original on the glass

Print troubleshootingUse this section to solve these printing problems:•Envelopes print incorrectly•Borderless printing produces unexpected results•Th

Página 59 - Select print media

4. Slide the paper-width guide inward against the stack of envelopes until it stops.Do not overload the input tray; make sure the stack of envelopes f

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Solution: For information on clearing a paper jam, see Clear paper jams.Cause: The HP All-in-One is out of paper.Solution: Load paper in the input tra

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4. Insert the stack of paper into the input tray with the short edge forward and theprint side down. Slide the stack of paper forward until it stops.C

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7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.Cause: The print carriage has stalled.Solu

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If the connections are secure, and nothing has printed several minutes after you senta print job to the HP All-in-One, check the status of the HP All-

Página 64 - Papers to avoid

Cause: The HP All-in-One is busy with another task.Solution: If the HP All-in-One is performing another task such as copying, faxing,or scanning, your

Página 65 - Load paper

3. Select the HP All-in-One, and then select Launch Utility.4. Click Print Test Page.A test page is printed as long as your connection is set up and w

Página 66 - Chapter 6

3. Tap a stack of paper on a flat surface to align the edges, and then check the paperfor the following:• Make sure it is free of rips, dust, wrinkles

Página 67 - Load paper 65

6. Replace the output tray.7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.The pages in my

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To enter text1. Press the keypad numbers that correspond to the letters of a name. For example, theletters a, b, and c correspond to the number 2, as

Página 69 - Load index cards

Solution: Make sure paper is loaded in the input tray and that there is no paperjam.To load full-size paper1. Remove the output tray.2. Slide the pape

Página 70 - Avoid paper jams

4. Insert the stack of paper into the input tray with the short edge forward and theprint side down. Slide the stack of paper forward until it stops.C

Página 71 - Avoid paper jams 69

7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.For information on clearing a paper jam, s

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Solution: Remove the stack of paper from the input tray, and then reload the paperfollowing the steps below.To load full-size paper1. Remove the outpu

Página 73 - 7 Print from your computer

4. Insert the stack of paper into the input tray with the short edge forward and theprint side down. Slide the stack of paper forward until it stops.C

Página 74 - Stop a print job

7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.Cause: A stack of envelopes is loaded inco

Página 75 - 8 Use the copy features

Cause: The size of the document you are printing is larger than the paper loadedin the input tray.Solution: Make sure the layout of the document you a

Página 76 - Set the copy paper type

3. Tap a stack of paper on a flat surface to align the edges, and then check the paperfor the following:• Make sure it is free of rips, dust, wrinkles

Página 77 - Change default copy settings

6. Replace the output tray.7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.A blank page ca

Página 78 - 76 Use the copy features

stack of paper against a flat surface, and reload the paper into the input tray. Tocontinue your print job, press the OK button on the control panel o

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AvailablesymbolsDescription Available when enteringphone numbers, and monitor dialentries- When auto-dialing, the HP All-in-Oneenters a pause in the n

Página 80 - 78 Use the copy features

4. Insert the stack of paper into the input tray with the short edge forward and theprint side down. Slide the stack of paper forward until it stops.C

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7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.Cause: The protective plastic tape was onl

Página 82 - Stop copying

Ink is spraying the inside of the HP All-in-One when I print a photoCause: The borderless print settings require photo paper to be loaded in the input

Página 83 - 9 Use the scan features

The HP All-in-One prints a report with the results of the test. If the test fails, reviewthe report for information on how to fix the problem.To test

Página 84 - Edit a scanned image

be connected to the port labeled 1-LINE on the back of the HP All-in-One and theother end to your telephone wall jack, as shown below.1 Telephone wall

Página 85 - 10 Use the fax features

Solution:NOTE: This possible solution applies only in the countries/regions that receivea 2-wire phone cord in the box with the HP All-in-One, includi

Página 86 - Send a fax using speed dials

check the sound quality of the phone line by plugging a phone into the telephone walljack and listening for static or other noise. If the problem pers

Página 87 - Send a fax 85

Solution: Check the display or your computer for an error message providinginformation about the problem and how to solve it. If there is an error, th

Página 88 - 86 Use the fax features

Solution: Make sure you connect the HP All-in-One to an analog phone line or youwill not be able to send or receive faxes. To check if your phone line

Página 89 - Send a fax from memory

The HP All-in-One prints a report with the results of the test. If the test fails, reviewthe report for information on how to fix the problem.To test

Página 90 - Schedule a fax to send later

NOTE: On a Windows computer, the features available in the HP SolutionCenter vary depending on the devices you have installed. The HP Solution Centeri

Página 91 - Send a fax 89

connected, or a voice mail service could be interfering with the recipient's phone line.You can also ask the recipient to check the receiving fax

Página 92 - 90 Use the fax features

Solution:NOTE: This possible solution applies only in the countries/regions that receivea 2-wire phone cord in the box with the HP All-in-One, includi

Página 93 - Send a fax 91

Solution: If you did not load an original in the document feeder tray, or if the originalis not pushed in far enough, you will be unable to send a fax

Página 94 - 92 Use the fax features

The quality of the fax I sent is poorCause: The phone line connection is noisy. Phone lines with poor sound quality(noise) can cause faxing problems.S

Página 95 - Receive a fax

Cause: The glass of the HP All-in-One might be dirty.Solution: If you are sending a fax from the glass, make a copy to check the qualityof the printou

Página 96 - Set up backup fax reception

Solution: Make a copy to check the quality of the printout. If the printout is too light,you can darken it by adjusting the Lighter / Darker setting w

Página 97 - Receive a fax 95

Solution: Load your originals into the document feeder tray. If you are sending asingle-page fax, such as a photograph, you can also load your origina

Página 98 - Poll to receive a fax

3. Close the lid.Fax transmission is slowCause: You are sending a fax in color.Solution: Sending a fax in color can take longer than sending a black-a

Página 99 - Receive a fax 97

jack and listening for static or other noise. If the problem persists, turn ErrorCorrection Mode (ECM) off and contact your telephone company.To chang

Página 100 - Block junk fax numbers

Solution: Make sure the Fax Speed option is set to Fast or Medium.To set the fax speed from the control panel1. Press Setup.2. Press 5, and then press

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the host for the printer and has full feature functionality. Other computers on the network,which are referred to as clients, have access only to the

Página 102 - Print reports

Cause: Auto Answer is turned off, which means that the HP All-in-One will notanswer incoming calls. You must be available to respond in person to inco

Página 103 - Print the fax log

Solution: If you have an answering machine on the same phone line with the HP All-in-One, do the following:• Disconnect the answering machine and then

Página 104 - Print other reports

labeled 2-EXT, as shown below. You also need to set the correct number of rings toanswer for both the answering machine and HP All-in-One.1 Telephone

Página 105 - Stop faxing

To set the answer mode1. Press Setup.2. Press 4, and then press 2.This selects Basic Fax Setup and then selects Rings to Answer.3. Enter the appropria

Página 106 - Chapter 10

reduced if you use a splitter or connect extra cables to extend the length of yourphone. A reduced fax signal can cause problems during fax reception.

Página 107 - 11 Maintain the HP All-in-One

Resolve any problems found. The HP All-in-One automatically begins printing all theunprinted faxes from memory. To clear the memory, you can also dele

Página 108 - Clean the exterior

Solution: Set the Fax Speed to Medium or Slow, and then contact the sender tohave them resend the fax.To set the fax speed from the control panel1. Pr

Página 109 - Clean the HP All-in-One 107

When you have an answering machine on the same phone line you use for fax calls,you must connect the answering machine directly to the HP All-in-One u

Página 110 - Chapter 11

To set the number of rings before answering from the control panel1. Press Setup.2. Press 4, and then press 3.This selects Basic Fax Setup and then se

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Solution: If you have a special ring pattern for your fax phone number (using adistinctive ring service through your telephone company), make sure tha

Página 112 - Print a self-test report

© Copyright 2006 Hewlett-PackardDevelopment Company, L.P.The information contained herein issubject to change without notice.Reproduction, adaptation

Página 113 - Work with print cartridges

Chapter 318 HP All-in-One overview

Página 114 - Replace the print cartridges

• The print cartridge door is open. Close the print cartridge door, as shown below:• The print carriage is stalled. Turn the HP All-in-One off, remove

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To delete all the faxes in memory from the control panel▲ Turn off the HP All-in-One by pressing the Power button.All faxes stored in memory will be d

Página 116 - 3 Ink nozzles under tape

2. Slide the paper-width guide to its outermost position.3. Tap a stack of paper on a flat surface to align the edges, and then check the paperfor the

Página 117 - Use a photo print cartridge

5. Slide the paper-width guide inward until it stops at the edge of the paper.Do not overload the input tray; make sure the stack of paper fits within

Página 118 - Align the print cartridges

Cause: The sending fax machine is having problems.Solution: Check with the sender to find out how many pages were sent. Thesending fax machine might h

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Parts of a fax I received are cut offCause: The sending fax machine has a problem.Solution: Check with the sender to see if the sending fax machine is

Página 120 - Clean the print cartridges

3. Tap a stack of paper on a flat surface to align the edges, and then check the paperfor the following:• Make sure it is free of rips, dust, wrinkles

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6. Replace the output tray.7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.Cause: A legal-

Página 122 - 2 Ink nozzles (do not clean)

To delete all the faxes in memory from the control panel▲ Turn off the HP All-in-One by pressing the Power button.All faxes stored in memory will be d

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Figure 12-2 Back view of the HP All-in-One1 Telephone wall jack2 Phone cord connected to the 2-EXT port3 Parallel splitter4 Telephone (optional)5 Comp

Página 124 - 1 Nozzle plate (do not clean)

4 Finish setting up the HP All-in-OneAfter you have completed the steps in your Setup Poster, refer to this section to help youfinish setting up the H

Página 125 - 12 Troubleshooting

7. (Optional) Connect a phone to the other open phone port on the parallel splitter.8. Now you need to decide how you want the HP All-in-One to answer

Página 126 - 124 Troubleshooting

RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallelsplitter which has two RJ-11 ports on the front and a plu

Página 127 - Troubleshooting tips 125

6. Connect your answering machine to the other open phone port on the parallelsplitter.NOTE: If you do not connect your answering machine in this way,

Página 128 - Information on paper

RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallelsplitter which has two RJ-11 ports on the front and a plu

Página 129 - Clear paper jams

6. Connect your answering machine to the other open phone port on the parallelsplitter.NOTE: If you do not connect your answering machine in this way,

Página 130 - 128 Troubleshooting

to the port labeled 1-LINE on the back of the HP All-in-One and to your telephonewall jack, as shown below.1 Telephone wall jack2 Use the phone cord s

Página 131 - Print quality troubleshooting

Try removing the splitter and connecting the HP All-in-One directly to the telephonewall jack.Cause: You are not using a proper grounded power outlet

Página 132 - 130 Troubleshooting

Solution:What to do• Turn off the HP All-in-One by using the Power button located on the control paneland then unplug the power cord from the back of

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1-LINE on the back of the HP All-in-One. For more information, see Set up theHP All-in-One for faxing.1 Telephone wall jack2 Use the phone cord suppli

Página 134 - 132 Troubleshooting

1 Telephone wall jack2 Use the phone cord supplied in the box with the HP All-in-One2. After you have connected the phone cord to the port labeled 1-L

Página 135

3. Press or to scroll through the languages. When the language you want to useappears, press OK.4. When prompted, press 1 for Yes or 2 for No.5. P

Página 136 - 134 Troubleshooting

Solution:What to do• Make sure you connect the HP All-in-One to an analog phone line or you will notbe able to send or receive faxes. To check if your

Página 137

Solution:What to do• Other equipment, which uses the same phone line as the HP All-in-One, mightbe causing the test to fail. To find out if other equi

Página 138 - 136 Troubleshooting

• Check to make sure the country/region setting is set appropriately for yourcountry/region. If the country/region setting is not set or is set incorr

Página 139

The fax log report shows an errorCause: If there is a problem or error encountered during sending or receiving a fax,a Fax Log report will print.Solut

Página 140 - 138 Troubleshooting

Error code Error definition(285 Error CorrectionMode)286290 There was a communication error with the sending faxmachine.291 The received fax could not

Página 141

Copy troubleshootingUse this section to solve these copy problems:•Copies are too light or too dark•Nothing happens when I try to copy•Parts of the or

Página 142 - 140 Troubleshooting

off. Make sure the power cord is connected and plugged into a power outlet. Pressthe Power button to turn on the HP All-in-One.Cause: The original is

Página 143

Solution: Do not use the HP All-in-One to copy onto envelopes or other papers theHP All-in-One does not support.Cause: The HP All-in-One has a paper j

Página 144 - 142 Troubleshooting

NOTE: Do not load photos in the document feeder tray to copy. If you are copyinga photo, place it on the glass.Cause: The original fills the entire sh

Página 145

200% might be the maximum enlargement percentage allowed by your model.Enlarging a passport photo by 200% might not enlarge it enough for it to fit a

Página 146 - 144 Troubleshooting

For example, if you press Menu in the Copy area and the prompt delay time passes beforeyou press another button, the message "Press Menu for sett

Página 147

3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.4. Turn on the HP All-in-One.To clean the lid backing1. Turn off the HP All-in-

Página 148 - 146 Troubleshooting

• If you are loading your original in the document feeder tray, place the paper, withprint side up, in the tray as shown below. Place the pages in the

Página 149

Solution: Use photo paper to make borderless copies.To make a borderless copy of a photo from the control panel1. Load 10 x 15 cm (4 x 6 inch) photo p

Página 150 - Print troubleshooting

3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.4. Turn on the HP All-in-One.To clean the lid backing1. Turn off the HP All-in-

Página 151 - Print troubleshooting 149

To resize a document from the control panel1. Make sure you have paper loaded in the input tray.2. Load your original print side down on the right fro

Página 152 - 150 Troubleshooting

• Scanned image shows dotted lines instead of text•Text format is incorrect•Text is incorrect or missing•The scan feature does not workScan haltsCause

Página 153 - Print troubleshooting 151

Scan To menu does not appearCause: The Scan To menu does not appear if:• The software that came with the HP All-in-One was not installed or necessaryp

Página 154 - 152 Troubleshooting

Solution: Load the original print side down on the right front corner of the glass.To load an original on the scanner glass1. Remove all originals fro

Página 155 - Print troubleshooting 153

Text format is incorrectCause: The scan document settings are incorrect.Solution: Some programs cannot handle framed text formatting. Framed text is o

Página 156 - 154 Troubleshooting

3. Dry the backing with a dry, soft, lint-free cloth.CAUTION: Do not use paper-based wipes, as these might scratch thebacking.4. If further cleaning i

Página 157 - Print troubleshooting 155

To set redial options from the control panel1. Press Setup.2. Do one of the following:To change the Busy Redial setting▲ Press 5, and then press 2.Thi

Página 158 - 156 Troubleshooting

Use one of the following to retrieve an update for your device:• Use your Web browser to download an update for the HP All-in-One fromwww.hp.com/suppo

Página 159 - Print troubleshooting 157

• Power and connection messages•Print cartridge messagesDevice messagesThe following is a list of device-related error messages:•Automatic document fe

Página 160 - 158 Troubleshooting

For more fax troubleshooting information, see Fax troubleshooting.Firmware revision mismatchCause: The revision number of the HP All-in-One firmware d

Página 161 - Print troubleshooting 159

For more information on clearing paper jams, see Clear paper jams.To load full-size paper1. Remove the output tray.2. Slide the paper-width guide to i

Página 162 - 160 Troubleshooting

4. Insert the stack of paper into the input tray with the short edge forward and theprint side down. Slide the stack of paper forward until it stops.C

Página 163 - Print troubleshooting 161

7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.To reprint faxes in memory from the contro

Página 164 - 162 Troubleshooting

Solution: Check to see if you typed the correct folder and file name.File format not supportedCause: The HP All-in-One software did not recognize or s

Página 165 - Print troubleshooting 163

Solution: Empty the Recycle Bin on your desktop. You might also need to removefiles from the hard disk.Dialed fax busyCause: The fax number you attemp

Página 166 - 164 Troubleshooting

Solution: The HP All-in-One alerts you to this situation and sends the color fax asblack and white instead.Paper messagesThe following is a list of pa

Página 167 - Print troubleshooting 165

Paper jam, misfeed or blocked carriageCause: Paper has jammed the HP All-in-One or automatic document feeder.Solution: Clear the jam.For more informat

Página 168 - 166 Troubleshooting

NOTE: If you select Pulse Dialing, some phone system features might not beavailable. It can also take longer to dial a fax or phone number.NOTE: This

Página 169 - Print troubleshooting 167

3. Click the button that opens the Properties dialog box.Depending on your software application, this button might be calledProperties, Options, Print

Página 170 - 168 Troubleshooting

HP All-in-One not foundCause: The USB cable is not plugged in properly.Solution: If the HP All-in-One is not properly connected to the computer,commun

Página 171 - Print troubleshooting 169

Solution: If the HP All-in-One is not properly connected to the computer,communication errors can occur. Make sure the USB cable is securely connected

Página 172 - Fax troubleshooting

Need alignment or alignment failedCause: The incorrect type of paper is loaded in the input tray.Solution: If you have colored paper loaded in the inp

Página 173 - Fax troubleshooting 171

Solution: To find support and warranty information, go to the HP Web site atwww.hp.com/support. If prompted, choose your country/region, and then clic

Página 174 - 172 Troubleshooting

covering the ink nozzles, carefully remove the tape from the print cartridges. Do nottouch the ink nozzles or the copper-colored contacts.1 Copper-col

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Chapter 12254 Troubleshooting

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13 Order suppliesYou can order HP products, such as recommended types of paper and print cartridges,online from the HP website.This section contains t

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Order other suppliesTo order other supplies, such as HP All-in-One software, a copy of the Setup Poster orother printed documentation, or other custom

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14 HP warranty and supportHewlett-Packard provides Internet and phone support for the HP All-in-One.This section contains the following topics:•Warran

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TIP: You can also use the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac)to help you quickly set up some important fax settings such as the answ

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Before you call HP customer supportSoftware programs from other companies might be included with the HP All-in-One. If you experienceproblems with any

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Call in North America during warrantyCall 1-800-474-6836 (1-800-HP invent). U.S. and Canada phone support is available in both Englishand Spanish lang

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Chapter 14260 HP warranty and support

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HP Quick Exchange Service (Japan)For instructions on how to pack your device for exchange, see Pack the HP All-in-One.Prepare the HP All-in-One for sh

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To remove print cartridges before shipment1. Turn on the HP All-in-One and wait until the print carriage is idle and silent. If the HP All-in-Onewill

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5. Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-in-One.CAUTION: The replacement HP All-in-One might n

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Chapter 14264 HP warranty and support

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15 Technical informationThe technical specifications and international regulatory information for the HP All-in-One areprovided in this section.•Syste

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Recommended requirements• Windows 2000: Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard diskspace• Windows XP (32-bit): Intel Pent

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Type SizeLegal: 216 x 356 mm (8.5 x 14 inches)Envelopes U.S. #10: 105 x 241 mm (4.125 x 9.5 inches)U.S. #9: 98 x 225 mm (3.9 x 8.9 inches)A2: 111 x 14

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Mexico Philippines PolandPortugal Russia Saudi ArabiaSingapore Spain TaiwanThailand USA VenezuelaVietnam If you are unsure which kind of telephone

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Copy specifications• Digital image processing• Up to 100 copies from original (varies by model)• Digital zoom: from 25 to 400% (varies by model)• Fit

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• Color: 16-bit per RGB color, 48-bit total• Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)Physical specifications• Height: 236 mm (9.

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Protecting the environmentHewlett-Packard is committed to providing quality products in an environmentally sound manner.This product has been designed

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Regulatory noticesThe HP All-in-One meets product requirements from regulatory agencies in your country/region.• Regulatory model identification numbe

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This equipment includes automatic dialing capability. When programming and/or making test callsto emergency numbers:• Remain on the line and explain t

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Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées à laterre de la source d’alimentation, des lignes tél

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Network compatibility depends on customer selected settings, which must be reset to use theequipment on a telephone network in a country/region other

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HP Officejet J5700 All-in-One series declaration of conformityHP Officejet J5700 All-in-One series declaration of conformity 275

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Chapter 15276 Technical information

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IndexSymbols/Numerics10 x 15 cm photo papercopy 74load 66specifications 2664 x 6 inch photo papercopy 744 x 6 inch photo paper, load 66AA4 paper, load

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3. Do you subscribe to a distinctive ring service through your telephone company thatprovides multiple phone numbers with different ring patterns?❑Yes

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correct port test, fax 216country/region, set 19credit card, fax using 85, 86cropborderless copy iswrong 231fails 244custom-sized mediaguidelines 58si

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voice mail, set up 34, 43,45, 206volume 22fax problemsblank pages 146, 183blurry printouts 141fax tones recorded 194not printing 202pages missing 180,

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OOK button 12on button 13one-touch speed dialbuttons 12operating systemssupported 265orderpaper 255print cartridges 255Setup Poster 256software 256Use

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regulatory noticesCanadian statement 272declaration of conformity(European EconomicArea) 274declaration of conformity(U.S.) 275FCC requirements 271FCC

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scan specifications 268weight 269telephonereceive fax 93send fax 85telephone line, answer ringpattern 47telephone numbers, customersupport 258telephon

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© 2007 Hewlett-Packard Development Company, L.P.www.hp.com

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Select your fax setup caseNow that you have answered all the questions about the equipment and services thatshare the phone line with the HP All-in-On

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Contents1 HP Officejet J5700 All-in-One series Help...72 Find more informat

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Other equipment/servicessharing your fax lineRecommended fax setup forparallel-type phone systemsRecommended fax setup forserial-type phone systemsVoi

Página 212 - 210 Troubleshooting

Case A: Separate fax line (no voice calls received)If you have a separate phone line on which you receive no voice calls, and you have noother equipme

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Figure 4-2 Back view of the HP All-in-One1 Telephone wall jack2 DSL filter and cord supplied by your DSL provider3 Use the phone cord supplied in the

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Case C: Set up the HP All-in-One with a PBX phone system or an ISDN lineIf you are using either a PBX phone system or an ISDN converter/terminal adapt

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Case D: Fax with a distinctive ring service on the same lineIf you subscribe to a distinctive ring service (through your telephone company) that allow

Página 216 - 214 Troubleshooting

Case E: Shared voice/fax lineIf you receive both voice calls and fax calls at the same phone number, and you have noother office equipment (or voice m

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3. Now you need to decide how you want the HP All-in-One to answer calls,automatically or manually:• If you set up the HP All-in-One to answer calls a

Página 218 - 216 Troubleshooting

Figure 4-5 Back view of the HP All-in-One1 Telephone wall jack2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "

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example, you cannot use the HP All-in-One for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet.Figure 4-6

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Case H: Shared voice/fax line with computer dial-up modemIf you receive both voice calls and fax calls at the same phone number, and you also havea co

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4 Finish setting up the HP All-in-OneSet your preferences...

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• If your computer has two phone ports, set up the HP All-in-One as described below.Figure 4-8 Back view of the HP All-in-One1 Telephone wall jack2 &q

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6. Now you need to decide how you want the HP All-in-One to answer calls,automatically or manually:• If you set up the HP All-in-One to answer calls a

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To set up the HP All-in-One with a shared voice/fax line with answering machine1. Remove the white plug from the port labeled 2-EXT on the back of the

Página 225 - Copy troubleshooting

There are two different ways to set the HP All-in-One with your computer based on thenumber of phone ports on your computer. Before you begin, check y

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To set up the HP All-in-One on the same phone line as a computer with two phoneports1. Remove the white plug from the port labeled 2-EXT on the back o

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Case K: Shared voice/fax line with computer dial-up modem and voice mailIf you receive both voice calls and fax calls at the same phone number, use a

Página 228 - 226 Troubleshooting

• If your computer has two phone ports, set up the HP All-in-One as described below.Figure 4-13 Back view of the HP All-in-One1 Telephone wall jack2 &

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Change settings on the HP All-in-One to receive faxesIn order to receive faxes successfully, you might need to change some settings on theHP All-in-On

Página 230 - 228 Troubleshooting

Equipment/services sharingyour fax lineRecommendedAuto AnswersettingDescriptionDistinctive ringing service. On The HP All-in-One automatically answers

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To set the number of rings before answering from the control panel1. Press Setup.2. Press 4, and then press 3.This selects Basic Fax Setup and then se

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Select print media...57Tips for sele

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• Checks for an active phone line• Tests the status of your phone line connectionThe HP All-in-One prints a report with the results of the test. If th

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This section contains the following topics:•Set up individual speed dial entries•Set up group speed dial entries•Delete speed dial entries•Print the s

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3. Press or to scroll through the speed dial entries, and then press OK to select theappropriate entry.4. When the current fax number appears, pre

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To delete speed dial entries from the control panel1. Press Setup.2. Press 3, and then press 3 again.This selects Speed Dial Setup and then selects De

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Chapter 452 Finish setting up the HP All-in-One

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5 How do I?This section contains links to commonly performed tasks, such as sharing and printingphotos and optimizing your print jobs.•How do I print

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Chapter 554 How do I?

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6 Load originals and load paperYou can load many different types and sizes of paper in the HP All-in-One, including letteror A4 paper, photo paper, tr

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2. Slide the paper guides inward until they stop at the left and right edges of the paper.NOTE: Remove all originals from the document feeder tray bef

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3. Close the lid.Related topics•Load an original in the automatic document feeder•Clean the HP All-in-OneSelect print mediaThe device is designed to w

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10 Use the fax featuresSend a fax...

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Photo media• Use the Best mode to print photographs. Note that in this mode, printing takes longerand more memory is required from your computer.• Rem

Página 245 - File messages

Media size Tray 1 Duplexer ADFBorderless A4 (210 x 297 mm; 8.3 x 11.7inches)* Borderless A5 (148 x 210 mm; 5.8 x 8.3inches)* Borderless B5 (182 x

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Media size Tray 1 Duplexer ADFPhoto media (8 x 10 inches)* Photo media (10 x 20 cm)* Photo media (4 x 8 inches)* Photo media HV* Photo med

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Media size Tray 1 Duplexer ADF(3 to 8.5 inches wide and 5 to 23 incheslong) *Custom-sized media (ADF) between127 to 216 mm wide and 241 to 305 mmlong

Página 248 - Paper messages

Set minimum marginsThe document margins must match (or exceed) these margin settings in portraitorientation.Media (1) Leftmargin(2) Rightmargin(3) Top

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• Highly textured stock, such as linen. It might not print evenly, and the ink can bleedinto these papers.• Extremely smooth, shiny, or coated papers

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To load full-size paper1. Remove the output tray.2. Slide the paper-width guide to its outermost position.3. Tap a stack of paper on a flat surface to

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4. Insert the stack of paper into the input tray with the short edge forward and the printside down. Slide the stack of paper forward until it stops.C

Página 252 - Print cartridge messages

7. Flip the tray extender up toward you.NOTE: When you use legal-size paper, leave the tray extender closed.Load 10 x 15 cm (4 x 6 inch) photo paperYo

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4. Slide the paper-width guide inward against the photo paper until it stops.Do not overload the input tray; make sure the stack of paper fits within

Página 254 - 252 Troubleshooting

Work with print cartridges...111Handle the print c

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Related topics•Load 10 x 15 cm (4 x 6 inch) photo paper•Set the copy paper typeLoad envelopesYou can load one or more envelopes into the input tray of

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• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make surethe paper-width guide does not bend the paper in the input

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Chapter 670 Load originals and load paper

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7 Print from your computerThe HP All-in-One can be used with any software application that allows printing. Youcan print a range of projects, such as

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Change the print settingsYou can customize the print settings of the HP All-in-One to handle nearly any print task.•Windows usersWindows usersBefore y

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8 Use the copy featuresThe HP All-in-One enables you to produce high-quality color and black-and-white copieson a variety of paper types, including tr

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Set the number of copiesYou can set the number of copies that you want to print by using the Number ofCopies option.To set the number of copies from t

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Paper type Control panel settingHP Premium Plus Photo Paper, Matte Premium PhotoHP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper Premium PhotoHP Pr

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NOTE: The settings you specify here are only saved on the HP All-in-One. They donot adjust the settings in the software. You can save your most freque

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Resize an original to fit onto letter or A4 paperIf the image or text on your original fills the entire sheet with no margins, use Fit toPage or Full

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15 Technical informationSystem requirements...

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3. In the Copy area, press the Reduce/Enlarge button.4. Press until Custom 100% appears.5. Press OK.6. Press or use the keypad to enter a percentage

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To adjust the copy contrast from the control panel1. Make sure you have paper loaded in the input tray.2. Load your original print side down on the ri

Página 268 - Paper specifications

To copy an overexposed photo1. Make sure you have paper loaded in the input tray.2. Load your original photo print side down on the right front corner

Página 269 - Print specifications

9 Use the scan featuresScanning is the process of converting text and pictures into an electronic format for yourcomputer. You can scan almost anythin

Página 270 - Scan specifications

To scan to a computer1. Load your original print side down on the right front corner of the glass or print sideup in the document feeder tray.2. Press

Página 271 - Memory specifications

10 Use the fax featuresYou can use the HP All-in-One to send and receive faxes, including color faxes. You canset up speed dial entries to send faxes

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NOTE: If you need printed confirmation that your faxes were successfully sent,enable fax confirmation before sending any faxes.TIP: You can also send

Página 273 - Regulatory notices

To send a fax using speed dials from the control panel1. Load your originals print side up into the document feeder tray. If you are sending asingle-p

Página 274 - FCC statement

To send a fax manually from a phone1. Load your originals print side up into the document feeder tray.NOTE: This feature is not supported if you load

Página 275 - Power cord statement

To send a fax using monitor dialing from the control panel1. Load your originals print side up into the document feeder tray. If you are sending asing

Página 276 - Australia Wired Fax Statement

1 HP Officejet J5700 All-in-One series HelpFor information about the HP All-in-One, see:•Find more information•HP All-in-One overview•Finish setting u

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5. Press until Scan & Fax appears, and then press OK.6. Press Start Fax Black.NOTE: If you press Start Fax Color, the fax will be sent in black

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Send a fax to multiple recipientsYou can send a fax to multiple recipients at once by grouping individual speed dial entriesinto group speed dial entr

Página 279 - Symbols/Numerics

To send a color original or photo fax from the control panel1. Load your originals print side up into the document feeder tray. If you are sending asi

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NOTE: You can only change the resolution for faxes that you are sending in blackand white. The HP All-in-One sends all color faxes using Fine resoluti

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NOTE: The Lighter / Darker setting applies to black and white faxes only, not colorfaxes.When you exit the Fax menu, this option returns to the defaul

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increases phone charges substantially, and you can accept poorer quality in exchangefor reduced charges.Before turning the ECM setting off, consider t

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You can receive faxes manually from a phone that is:• Directly connected to the HP All-in-One (on the 2-EXT port)• On the same phone line, but not dir

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condition occurs that prevents the HP All-in-One from printing (for example,the HP All-in-One runs out of paper), the HP All-in-One will stop answerin

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To delete all the faxes in memory from the control panel▲ Turn off the HP All-in-One by pressing the Power button.All faxes stored in memory will be d

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3. Press until On-Forward or On-Print & Forward appears, and then press OK.• Choose On-Forward if you want to forward the fax to another number

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