
Chapter 13 : Preferences 175
Erase USB Drive: Erases all files stored in USB drive storage, such as
pictures, videos and music.
Full Erase: Erases application data and settings, apps you installed
and USB drive storage files. Use Full Erase if you want a clean erase
of your currently installed apps and files but plan to continue using
the smartphone.
Secure Full Erase: Erases application data and settings, apps you
installed and USB drive storage files. Use Secure Full Erase if you
plan to give the smartphone away and you do not want your data
and files to be recoverable even using a third-party tool. Secure Full
Erase performs a complete wipe of the smartphone and takes
considerably longer than a regular full erase.
4 Tap the button again to confirm your choice.
About the full erase options
In most cases, you can perform a regular full erase if you want to erase
downloaded applications and USB drive storage files from your
smartphone. Perform a secure full erase when you give your smartphone
to somebody else and you don't want that person to be able to access
your data.
Regardless of which full erase option you choose, all your data on the
web—in your online accounts and in your HP webOS Account—is
untouched.
After either type of full erase, you can sign in to your HP webOS Account
either on a new webOS smartphone or the same smartphone you just
erased. Signing in restores your HP webOS Account data and information
from online accounts (see What information is backed up?), but not your
stored files such as pictures, videos and music (you must copy those again
to the smartphone; see Copy files between your smartphone and your
computer).
Run Quick Tests
If you are troubleshooting your device with a support agent, you can run
Quick Tests to supply the agent with diagnostic information about your
smartphone. If you need more information after running Quick Tests, you
can run one or more Interactive Tests (see Run Interactive Tests).
1 Open Device Info .
2 Open the application menu and tap Tests > Quick Tests.
3 Work with the support agent to view and report the test results.
Run Interactive Tests
If you are troubleshooting your device with a support agent and need
more information after running Quick Tests (see Run Quick Tests), you can
run one or more Interactive Tests.
1 Open Device Info .
2 Open the application menu and tap Tests > Interactive Tests.
3 Work with the support agent to run and view results from one or
more tests.
Change default applications
If you have more than one application on your smartphone that can
perform a particular function, you can change the default application to
use for that function.
In addition, if you have more than one application on your smartphone
that can open a particular file type, you can change the default
application to use for opening that file type.
1 Open Device Info .
2 Open the application menu and tap Default Applications.
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